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Epson 5020UB Owners Thread... - Page 39

post #1141 of 1271
Quote:
Originally Posted by CentralCoaster View Post

Well, what do you want, to ship it back every 23 months for basically a lifetime warranty? You bought a projector and a guarantee for at least 2 years of operation. I've never had a warranty that worked any differently.

This is the first time Ive actually had to deal with a manufacturer warranty, and more than once in the same scenario, so Im new to them. I would think that they would warranty whatever replacement they are sending you, at least a little beyond the original product warranty. I would think it would be contingent on the original actually being defective though, I wouldnt think you could just send them back every 23month for a warranty extension. I see the issue of abuse on the consumer side, but apparently there is no consumer protection. What if a company puts out a lemon of a product, it fails once a year or so, they just put out a new model and deprecate the old one, they have no incentive to actually fix the problem if the customer base is small enough, just wait it out, give them a single replacement, then their warranty is done and they are out of your hair with a possibly broken product in another year.

Apparently thats not how they work though, at least in the US, some EU countries got it good
Edited by ezelkow1 - 12/19/13 at 6:59am
post #1142 of 1271
I've seen a few people mention purchasing the refurb at $1899. Has anyone else gone this route and what have your experiences been?

This is awfully tempting to me. It would seem the refurbs would undergo the same level of QA checks before they're sent out the door. Plus they have the same warranty as new ones. Is there any difference btwn these refurbs and the ones that epson sends out as warranty replacements? I would think not.

Seems as though the risk would be pretty low...I mean if you get one with an issue then you can immediately send it back under warranty.
post #1143 of 1271
Quote:
Originally Posted by usace View Post

I've seen a few people mention purchasing the refurb at $1899. Has anyone else gone this route and what have your experiences been?

This is awfully tempting to me. It would seem the refurbs would undergo the same level of QA checks before they're sent out the door. Plus they have the same warranty as new ones. Is there any difference btwn these refurbs and the ones that epson sends out as warranty replacements? I would think not.

Seems as though the risk would be pretty low...I mean if you get one with an issue then you can immediately send it back under warranty.

And that's precisely the state I find myself in, although I'm in a holding pattern waiting for PP to get more stock in. Overall the value can't be beat, assuming I eventually get an acceptable unit.

If you don't mind the dance it's worth the effort IMO.
post #1144 of 1271
Quote:
Originally Posted by WillyJ View Post


Convergence to me is one of those things that is easy to get too picky about because you don't ever watch TV in that manner. If small text and graphics look OK without any haloing and the picture looks good, unless the convergence is way off why bother? Just my 2 centavos.

Same here. I monkeyed around with the convergence settings for hours. When I reset everything and turned on the tv it was the best picture I had ever seen (HD on Showtime). Blue Ray and 3d were beautiful. I think we seem to get too picky about a single pixel or two.
post #1145 of 1271
Quote:
Originally Posted by usace View Post

I've seen a few people mention purchasing the refurb at $1899. Has anyone else gone this route and what have your experiences been?

This is awfully tempting to me. It would seem the refurbs would undergo the same level of QA checks before they're sent out the door. Plus they have the same warranty as new ones. Is there any difference btwn these refurbs and the ones that epson sends out as warranty replacements? I would think not.

Seems as though the risk would be pretty low...I mean if you get one with an issue then you can immediately send it back under warranty.

Hello. I have purchased this projector from PP and so far I have no regrets. It looks new and has 0 hours on the lamp. Blu ray and 3D movies are amazing. I was planning to get the 5030UB but got this because of the price. If everything goes well within the 30 day return period then I'll keep it. I was set to get the 3020 but I really needed the lens shift for flexibility in installation.

Victor
post #1146 of 1271
I think I've decided to get this projector, but am deciding btwn two different screen sizes. Looking at the bundle packages at visual apex and the fixed frame screens, either 106" or 120". This is my first projector. It will be replacing a 67" DLP that we sit approx 13 ft from. I'm afraid that we'll be overwhelmed if we go too large. The screen calculators say 120" screen at 13ft would give us essentially the THX viewing angle, and the general rule of 1.5 times screen width.

Again, this is my first projector, so I don't want to be overwhelmed. Also, will 120" be too large that the brightness will suffer? I'd like to run in THX/Eco mode. Am also a little concerned with the sharpness suffering by going too large and experiencing SDE. Maybe I'm overthinking it and I should just go with the 120" instead of 106". The package price btwn the two is only $15, so I'd be crazy not to go larger if it's not too large.
post #1147 of 1271
Quote:
Originally Posted by usace View Post

I think I've decided to get this projector, but am deciding btwn two different screen sizes. Looking at the bundle packages at visual apex and the fixed frame screens, either 106" or 120". This is my first projector. It will be replacing a 67" DLP that we sit approx 13 ft from. I'm afraid that we'll be overwhelmed if we go too large. The screen calculators say 120" screen at 13ft would give us essentially the THX viewing angle, and the general rule of 1.5 times screen width.

Again, this is my first projector, so I don't want to be overwhelmed. Also, will 120" be too large that the brightness will suffer? I'd like to run in THX/Eco mode. Am also a little concerned with the sharpness suffering by going too large and experiencing SDE. Maybe I'm overthinking it and I should just go with the 120" instead of 106". The package price btwn the two is only $15, so I'd be crazy not to go larger if it's not too large.


I sit a little under 13" from a 110" and use THX/Eco....you'll be fine and sharpness nor brightness will be an issue.
post #1148 of 1271
Quote:
Originally Posted by KevinH View Post

I sit a little under 13" from a 110" and use THX/Eco....you'll be fine and sharpness nor brightness will be an issue.

Thanks for the advice. The person at visual apex I spoke with said no one ever complains about going too big, but instead wishes they had gone bigger. It's just that it's nearly twice the size of the 67", which is already a pretty big screen, compared to what the general public is used to. I'm definitely leaning towards 120", but I wanted to get some first hand accounts from other owners of this projector.
post #1149 of 1271
Quote:
Originally Posted by usace View Post

Thanks for the advice. The person at visual apex I spoke with said no one ever complains about going too big, but instead wishes they had gone bigger. It's just that it's nearly twice the size of the 67", which is already a pretty big screen, compared to what the general public is used to. I'm definitely leaning towards 120", but I wanted to get some first hand accounts from other owners of this projector.

If you have wall space for 120", I think it's a no-brainer for you.
post #1150 of 1271
I have an Epson 6020 and currently have a 100 inch screen. Brightness is great with the Epson. To experiment, I have zoomed my screen out past 140 inches in Eco mode and it is still bright enough with room to spare. You also have a lot of options with the Epson if you need to with all of the various brightness modes. I wish I had gone with a bigger screen! Go for it! You won't be disappointed now and into the future!
post #1151 of 1271
Hi All,

I hope you are enjoying your projectors. I am going through an exchange because recently I have been hearing weird noises at power up. The unit comes on and fan kicks on the Epson logo comes up and a few seconds later I hear a loud click. This click turns into multiple rapid clicks(almost like a jam) when the auto iris function has been activated. To be clear this only happens at power on, during use the noise is not heard except normal expansion pops (heat and plastic causes the noise). Has anyone else experienced this issue?

Thanks,
post #1152 of 1271
I haven't taken the time to read through all the thread, so if this has been addressed please refer me, but my year-old and very low mileage (about 100 hours, I only have been using it for 3D) 5020 has recently started taking longer and longer to go from the blinking blue warm up light to putting up a picture, now seems like at least 2 minutes.
It didn't used to be this slow. Is this a coming problem that I need to get service on? It still does come on and then seems fine otherwise.

S A M 33
post #1153 of 1271
Mine was doing the same thing. I began to suspect it has to do with room temperature. The colder it was in my room, the longer the fan ran before the lamp would come on. Perhaps to keep a cold lamp from breaking by turning it on too soon, letting the fan blowing on it for awhile warm it slightly. Just a guess ... but it went back to normal turn on once the room temperature was warmer again.
post #1154 of 1271
Epson 5020 experts, I am going to be mounting my projector to the ceiling now because I moved to a new house. Can any of you recommend the best mount for under $150? There seems to be a lot of options. Also, I am thinking about an electric drop down 150" screen. Do you all have any recommendations as to which brand of screen is best for the 5020?

Thanks in advance!!!
post #1155 of 1271
bump
post #1156 of 1271
Quote:
Originally Posted by Rick5 View Post

Epson 5020 experts, I am going to be mounting my projector to the ceiling now because I moved to a new house. Can any of you recommend the best mount for under $150? There seems to be a lot of options. Also, I am thinking about an electric drop down 150" screen. Do you all have any recommendations as to which brand of screen is best for the 5020?

Thanks in advance!!!

Hey, no expert .. but for projector mount http://www.sanus.com/en_CA/products/mounts/vmpr1/

& for screen 135" EluneVision Reference Studio 4K Tab-Tensioned Screen - 1.0 Gain http://eastporters.com/estore/cart.php?target=product&product_id=280&category_id=59

I went with this one only in the 100"
post #1157 of 1271
I've had my Epson 5020UB for exactly 1 year now and I just wanted to say that it's been fantastic. Even though the 5030 is out, the 5020 is still great. AVS Forum was the best source for learning and making informed decisions on what projector, screen, speakers, etc to buy for my living room to home theater build. I was going to share pics here much earlier but better late than never, right? Since I own my own house and am not married, I'm allowed to paint the walls dark colors and put in red carpet if I want to. I basically started construction early January 2013 and completed in April 2013. I did things a bit backwards and bought my 5020UB and 3 Seatcraft Verona HT chairs first, then built the room around them so to speak. I built 5" high risers around the edge and 10" high in the back for the rear seating. All filled with pink insulation of course. I built a 3ft x 3ft equipment closet with rack rails. The family threw me a painting party and we painted the whole room "sly fox" red. I chose a Jamestown 120" fixed frame screen. Add some carpet, crown molding, rope light, popcorn machine, LED sign, sound foam, and a few posters, and I had a nice little home theater room of my own. In the past year I've burned about 1100 projector lamp hours. I use it for TV and Movies. Everything, even the popcorn, is controlled from my AMX touch panel. The scariest part was standing on my toes at the top of a ladder sawing holes in the ceiling for the recessed Gimbal LED lights in my 20ft vaulted ceiling. I've avoided telling mom that part. rolleyes.gif My previous setup was light colored walls, pull-up 84" screen over the fireplace with a Sanyo PLV-Z700 projector. My current home theater is not as awesome as many of the awesome basement builds I see around the Internet, but it suits my needs quite well. Also there's really not many houses here in San Diego with a basement. Also, on the popular topic of pixel alignment; I will note my 5020UB is mounted upside down, is about 1 foot higher than the top of my 120" screen and is 13 feet away from the screen. The lens shift is most all the way shifted down. With that arrangement I've not had any terrible alignment issues though it did need a bit of tweaking out of box. Just thought I'd share my experience. Questions welcome. Thanks guys and try not to look into the light. smile.gif

Build photos in my gallery.
http://www.avsforum.com/g/a/2321311/dan-trons-home-theater/

Completed Home Theater build.Completed Home Theater build.Completed Home Theater build.

Completed Home Theater build.Completed Home Theater build.Completed Home Theater build.
post #1158 of 1271

Hello,

 

I have been having some sync / handshaking issue between my PC and my 5020UB.  I have read some similar posts including one that said a firmware update resolved these issues for one user but that was the only one so its not clear if this in fact is the solution.  Anyways that is my next step so I emailed Epson to see if I get get the latest firmware as I am currently on 1.00.

 

Anyways I thought I would share the details in case it helps others, this is what I sent to epson:

 

Issue:

 

I am have some kind of sync or handshaking issues between my PC and my 5020UB.

The projector screen will go black periodically for a few seconds and then come back.

This happens under repeatable circumstances. Typically it happens often while browsing the internet but it is not limited to only this situation.

 

Steps Taken:

 

I have changed display settings from my PC by changing the pixel format. The issue happens with all settings YCbCr 4:2:2 / 4:4:4 as RGB limited and full.

 

It happens on all settings but it happens the most on RGB full and the least on YCbCr 4:2:2.

 

The only way it doesn't seem to happen is if I change the refresh to outut at 24Hz.

 

This made me think the issue was with the cable run however I have tested both HDMI and DVI, long runs (>25ft) with and without an HDMI switch in the middie and I have tried short runs (<5ft) with High speed HDMI and the issue persists with all tests.

 

I thought maybe it could be the video card or the drivers but I have also tested using multiple video cards and different drivers.

 

I have also connected both HDMI and DVI to my Samsung monitor and I do not have these issues with the monitor. When connected to both the projector and monitor with both displaying the same thing the 5020 will go black while the Samsung monitor will be ok.

 

I would now like to upgrade the projectors firmware. The current firmware loaded is Version 1.00.

 

Can you please me with the latest firmware and any software needed to install it?

Or if there is another known solution to resolve these issues please share these with me.

 

 

In addition to the above, I have tested with a Radeon 4850 and two separate R9 270x cards with one from Sapphire and the other from HIS.

 

The easily repeatable circumstances are basically whenever I am browser certain web pages cause it to go blank, for example I can go to futureshop.ca or newegg.ca and when I scroll it goes blank.

 

When the screen goes blank I cannot turn off the projector or bring up the menu, if the menu was open it disappears so the proj is definately doing something.

 

I will post my results but if anyone has any updates from their own experience it would be appreciated if they could share.

post #1159 of 1271

I have received firmware version 1.04 from Epson and I have completed the update. 

 

I have performed multiple tests with both my Radeon 4850 and one of my R9 270X video cards, I have retested using both HDMI and DVI to HDMI cables and I retested with short and long runs.

 

At this time I am not able to reproduce the issues I had before.  I believe the firmware update has resolved these issues completely.

post #1160 of 1271
Quote:
Originally Posted by A7omic View Post

I have received firmware version 1.04 from Epson and I have completed the update. 

I have performed multiple tests with both my Radeon 4850 and one of my R9 270X video cards, I have retested using both HDMI and DVI to HDMI cables and I retested with short and long runs.

At this time I am not able to reproduce the issues I had before.  I believe the firmware update has resolved these issues completely.

Where can I download the firmware update ? And how to update to the projector ? I got 5020UBe ..are they using the same firmware version? Thanks in advance
post #1161 of 1271

I called Epson directly and asked for it.  They do not have it online for download anywhere.  It took about 10 mins on the phone.

 

This page has both Canada and US numbers.

 

http://www.epson.ca/cgi-bin/ceStore/support/supDetail.jsp?BV_UseBVCookie=yes&category=Products&infoType=Contact&oid=218316&prodoid=62335629

 

The file they sent me is called TW8100_9100-WWV104_AS.DLT, it is not clear if this file is only specific to the UB models or if they cover the UBe models as well.

post #1162 of 1271
For those looking at the Refurb route, I'm happy to report that I'm currently testing my second try at a refurb, and so far so good. If this thing holds up then I think I got a steal. Kudos to PP for working on getting me a replacement without jumping through Epson's hoops.

I know elsewhere on the forums there is the recommendation of maintaining 8-step increments in the LCD alignment process. The logic is that you are then just choosing which row of pixels on the given panel to align with the fixed green panel. Any steps in between the 8 and the projector software is playing games by distributing signal to touching pixels to simulate a location.

I actually was sticking to this rule when I discovered that you can actually get a very pleasant result by using in-between values. (I stuck to +/-4 to keep it simple.) Theoretically you are losing some sort of resolution at this point, but for some the actual effect on picture might be net-positive. (I also have no idea how well the algorithm works when the action is fast on the screen - I didn't do any real-world comparisons, just static images that really showed the effects of mis-alignment on edge color.) I gotta believe the Engineers at Epson must have tried this and found pleasing results; otherwise why provide the steps? Anyway, just an opinion and an encouragement to not get caught up in pixel-perfect-land - you might like what you see!

(Plus you can tick off your wife as you spend even more hours tweaking and testing in the basement.)

That said, definitely avoid doing anything other than setting all 4 corners to the same setting for a panel - I had clearly visible distortion on uniform-color screens as the algorithm adjusts across the deltas. I thought it was my screen until I remembered that I had tweaked individual values along the same line that I was now seeing shadowed on my screen!
post #1163 of 1271
Quote:
Originally Posted by A7omic View Post

I called Epson directly and asked for it.  They do not have it online for download anywhere.  It took about 10 mins on the phone.

This page has both Canada and US numbers.

http://www.epson.ca/cgi-bin/ceStore/support/supDetail.jsp?BV_UseBVCookie=yes&category=Products&infoType=Contact&oid=218316&prodoid=62335629

The file they sent me is called TW8100_9100-WWV104_AS.DLT, it is not clear if this file is only specific to the UB models or if they cover the UBe models as well.

Hey A7omic,

I think I'm having a similar issue to what you were having. My projector is running off of XBMC and whenever I change the settings to sync the display to the content, I have a 3-4 second delay after starting the video before anything is displayed. I had the same issue with VLC. Whenever I'd start playing anything outside of the native 60 hertz refresh rate, the projector has a long delay before any video appears. Does this sound like the issue you were having? Do you think the firmware update will fix this?

Thanks for any feedback.

Anyone else have any ideas about getting rid of the screen going blank?
post #1164 of 1271
Quote:
Originally Posted by davemex View Post


Hey A7omic,

I think I'm having a similar issue to what you were having. My projector is running off of XBMC and whenever I change the settings to sync the display to the content, I have a 3-4 second delay after starting the video before anything is displayed. I had the same issue with VLC. Whenever I'd start playing anything outside of the native 60 hertz refresh rate, the projector has a long delay before any video appears. Does this sound like the issue you were having? Do you think the firmware update will fix this?

Thanks for any feedback.

Anyone else have any ideas about getting rid of the screen going blank?

 

Is this the only time you experience this?

 

I am leaning towards this not being an issue, because you are asking XBMC to change the output based on the source it sounds like your PC and projector are simply re-syncing and is necessary in order to to display the content at the correct refresh rate.

 

Before you play something that does this go into your projectors menu and select the info menu, take not of the refresh rate.  Then play your movie that makes it flicker, once it comes back check the refresh rate again.  If it is different then I think my theory is correct.

post #1165 of 1271
I'm having to replace my optoma hd33 due to water damage, was looking at upgrading to this epson 5020 ub deal.

But I'm seeing a lot of tehcnical issues and factory returns.

So I'm left asking is the projector done at the end of 2 years and warranty up. And how much time will I loose with problems.

I don't want to step up just to have problems.

Thoughts?
post #1166 of 1271
My 6020 has been flawless. I would buy it again. Yes, some have had problems but most haven't.
post #1167 of 1271
I've got the wall space to do a 120" 16:9 or 158 2.35:1 so if I get the latter does this projector have the ability to swap from 1 format to the other with the flip of a button?
post #1168 of 1271
Quote:
Originally Posted by sroberts View Post

Power on delay - how soon after I power up can I change the input? Harmony remote software says 30 seconds and it may be correct as setting it lower seems to cause the signal to be missed. But it does not make sense to me that the projector remains dumb to any input until the lamp warms up. Folks are getting confused because upon powerup to watch TV, they hear the TV but see the DVR menu until the waiting period is over.

I have a new 5030 and spent a good bit of the weekend setting up marcos on my older MX 500 remote and am experiencing the same problem. I set the remote to first power on the projector, then the receiver and its inputs, then the cable box or Blu Ray player, then a several second delay and back to the projector to change the source to either HDMI 1 or 2 depending upon which input I am using ( I can NOT switch HDMI through my older, but still serviceable Yamaha receiver). But, no matter how long a delay I program into the remote macro, the projector is always set at the last source input. I can't believe that Epson set the unit up so you have to wait for it to warm up before you can change the input. Has anyone figured out a solution to this issue?
post #1169 of 1271
First off, i apologize for this question, because i'm sure it's been asked before, but i can't seem to find the answer...

I just purchased this projector from VA and am waiting for it to come in. I've got the screen hung, cables run, mount up, etc. but i just need the projector. My question has to do with the amount of vertical shift of the image. I see in the manual where it outlines how much the projector can do, but i want to make sure i understand it. The distance from the top of my screen to the ceiling is approx 15". When the projector finally goes up it will sit about 10" from the ceiling to the center of lens. Is there enough vertical shift on the projector to accommodate this? The manual says the vertical lens shift capability is 0.96 * height of the screen (120" diagonal 16:9 screen, so 59" height). The way i read this is that it has the capability of shifting the image almost 1 full screen height. If i used no vertical shift at all then there would be a good portion of the image on the screen already, so i would need to shift it vertically less than1 full screen height. So, i'm thinking i have enough vertical shift with the setup as-is. If not then i could extend the mount down further, as i want to stay away from tilting the projector and using any keystone adjustment.

Just want to be sure my logic is sound. Thanks in advance. The wait on this projector is killing me, by the way!
post #1170 of 1271
What's the different between 5020 and 5030 ??
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