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Walmart Warning: Looking to buy that sale LCD TV at Walmart? Look Elsewhere! - Page 2

post #31 of 81
Quote:
Originally Posted by flyingvee View Post

You bought a Vizio? Then shame on you for even dealing with Walmart. Call Vizio, they'll send you a replacement in 2-3 days. Put your dead tv in the box, Fed Ex picks it up - end of story.
No reason on earth to tie up 2 hours, $10 in gas, and all this drama.

Have you dealt with Vizio in getting replacement tv's? Is it that easy?
post #32 of 81
Thread Starter 
Quote:
Originally Posted by Badfish740 View Post

He doesn't mention in this thread but he was getting jerked around by Vizio as well and said the hell with it and attempted just return it to the store in an effort to get a working set.
Bingo.
Contacted Vizio on 12/28 and they said they'd send me out a new TV but I wouldn't get it for as long as 13 working days.
So, I tried to return it for a working unit at Walmart, resulting in this thread.

I continually checked the Vizio Status Page and it never has shown any activity of the replacement being shipped. Called them yesterday and was told it shouldn't be too long now but I may not get it until 1/17.

Then Walmart decided to do the exchange tomorrow as reported in this thread.

AND, then Vizio sent me an email an hour ago showing that the TV had been at the delivery agent for 2 days. I called and at first they said they could not deliver it until next Tuesday. I told them it has been at the local delivery agent for two days and I can pick it up myself if they let me. They said they'd try to see if it could be delivered earlier. They just called me back and said they'd have it to me on Friday, between 8am and noon. We'll see.....
post #33 of 81
Quote:
Originally Posted by Jack Morris View Post

Bingo.
Contacted Vizio on 12/28 and they said they'd send me out a new TV but I wouldn't get it for as long as 13 working days.
So, I tried to return it for a working unit at Walmart, resulting in this thread.
I continually checked the Vizio Status Page and it never has shown any activity of the replacement being shipped. Called them yesterday and was told it shouldn't be too long now but I may not get it until 1/17.
Then Walmart decided to do the exchange tomorrow as reported in this thread.
AND, then Vizio sent me an email an hour ago showing that the TV had been at the delivery agent for 2 days. I called and at first they said they could not deliver it until next Tuesday. I told them it has been at the local delivery agent for two days and I can pick it up myself if they let me. They said they'd try to see if it could be delivered earlier. They just called me back and said they'd have it to me on Friday, between 8am and noon. We'll see.....

What did Vizio require from you in order to process a replacement?
post #34 of 81
Wow. Just wow.

Walmart is a crappy cheap store, and you bought an item there on Black Friday. I hate to sound like a jerk, but really, what were you expecting?

If you want high-quality products and/or excellent customer service, don't got to Walmart. It's that simple. Don't be naive, man.
Edited by nwener - 1/9/13 at 5:13pm
post #35 of 81
Quote:
Originally Posted by nwener View Post

Walmart is a crappy cheap store, and you bought an item there on Black Friday. I hate to sound like a jerk, but really, what were you expecting?

You seem to be saying that if one buys anything from Wal-Mart, especially on Black Friday, that they should expect it not to work? I'm no cheerleader for Wal-Mart, but no matter where I buy stuff from, I expect it to work and I expect to get at least reasonable customer service. Not everyone has the cash to buy their TVs from high end home theater retailers.
post #36 of 81
Quote:
Originally Posted by Badfish740 View Post

You seem to be saying that if one buys anything from Wal-Mart, especially on Black Friday, that they should expect it not to work? I'm no cheerleader for Wal-Mart, but no matter where I buy stuff from, I expect it to work and I expect to get at least reasonable customer service. Not everyone has the cash to buy their TVs from high end home theater retailers.

No, I'm not saying you should expect it not to work. But you should expect that you're probably not getting a great product and that there might be a lot of hassles and stupid people to deal with if you have an issue with the product.

You don't have to go to a fancy high-end boutique store. Even a store like Best Buy is miles ahead of Walmart, and their prices are generally at least as good. Walmart is truly the bottom of the barrel.

Seriously, shop elsewhere.
post #37 of 81
Thread Starter 
Quote:
Originally Posted by Rocko9999 View Post

What did Vizio require from you in order to process a replacement?
Serial number on TV and copy of receipt from Walmart.
They also had me do a number of troubleshooting steps in order to verify that my problem was not due to user error.

That's it. Vizio knows about the problems with this TV so it didn't surprise them when I told them about my video going out.
post #38 of 81
Thread Starter 
Okay... hmmm... Walmart called me this morning to say that the 3 Vizio 60" due to come in last night did not arrive. At least they called me and didn't let me come in and be pissed once again. wink.gif

As it is, I told them I cannot come in till Sunday at the earliest so that works for them.

By the NFL Texan Playoff game on Sunday night I will be damned if I don't have at least ONE WORKING Vizio 60" TV to watch it on. biggrin.gif
post #39 of 81
Quote:
Originally Posted by aydu View Post

I've had generally good experiences with Walmart exchanges,except for one incident where an item I had purchased subsequently went down in price after I bought it.

The Walmart folks maintained that there was a set time limit for price adjustments - I believe it was 30 days. I was just over that.

I ended up talking to a Manager, as the C/S people could do nothing other than explain the price match policy.

I explained to the Manager that the item (which was a Blu Ray player) was covered by the store's 90 day return policy. I would go home and disconnect my perfectly working component and bring it back for a refund if that is what he wanted, picking up a new item from his store stock on the way out at the lower price.

He was puzzled by his own store's contradictory policies, but ultimately agreed that it was better for both of us, just to refund the difference in price. Got the refund in cash and was ultimately happy. Saved me work disconnecting and reconnecting things and kept one more new unit in the store for them to sell.

If the price drop wasn't significant, I wouldn't have bothered, but it was about $30. Worth a few minutes of discussion time.


I guess I don't agree with the entitlement mentality at play here. The retail market is, of course a MARKET which may go up or down. Why is the consumer entitled to money back if the price goes down? If/when the price goes UP, is the retailer entitled to come to your house and collect the difference?

If you buy gas for your car and it drops the next week, can you go in an ddemand a partial refund?
post #40 of 81
Buying something at Walmart has nothing to do with people having an entitlement mentality or who gets elected.

It is a pure and simple contract issue where the store agrees to provide a specific item in exchange for an agreed upon price. This contract doesn't affect people who bought yesterday, or who buy the same item tomorrow.

When something goes wrong with this simple arrangement, people who do a lot of selling - like the fine folks at Walmart - usually develop policies to handle the typical situations. Things like refund policies, exchange policies, etc.

In the end, when the item was defective, the seller agreed to do an exchange for another identical item. True, there is some extra effort needed by the buyer, like packing up the old unit and driving it back to the store. There is also some extra expense for the seller, who has to dispose of the defective merchandise.

Neither party made these contingencies part of the deal with the item was purchased, so they can be negotiated, but may not be granted. For example, the Walmart Manager could offer a $20 gift card for the extra travel and gas expense. He doesn't have to because it wasn't a part of the original contract.
post #41 of 81
Black Friday has become a scam. It used to be you could pick up a Brand name product below cost, that's why everyone waited in line. Sure there are some deals but it's a crap shoot. I ordered a TV from Walmart on BF it works fine. But if it didn't I would have sent it back for a refund. The Internet killed BF.
post #42 of 81
Quote:
Originally Posted by vitaminbass View Post

I guess I don't agree with the entitlement mentality at play here. The retail market is, of course a MARKET which may go up or down. Why is the consumer entitled to money back if the price goes down? If/when the price goes UP, is the retailer entitled to come to your house and collect the difference? If you buy gas for your car and it drops the next week, can you go in an ddemand a partial refund?

That holds true for commodities, but TVs are not commodities. They are goods that can be marked up or down at will by the retailer. It's not market driven at all. If it was, ALL 60" TVs would have been on sale on BF for $688. Once I got a Christmas gift that I didn't want but I didn't get a gift receipt so I just went back to the store with it. They told me that because I didn't have my receipt they couldn't give me full price, only what the item was currently selling for (marked down for an after Christmas sale), which was only fair. The OP HAD his receipt which showed what he paid, he should have been allowed to exchange at that price and nothing more. Furthermore it's already been shown that this is what Wal-Mart was supposed to do anyway according to their own corporate policy, it's just that the idiot at the particular store he went to didn't understand it.
post #43 of 81
Quote:
Originally Posted by aydu View Post

Buying something at Walmart has nothing to do with people having an entitlement mentality or who gets elected.
I mentioned nothing about the election, nor did anyone else that I saw anyway...best to leave politics out of this
post #44 of 81
Quote:
Originally Posted by Badfish740 View Post

That holds true for commodities, but TVs are not commodities. They are goods that can be marked up or down at will by the retailer. It's not market driven at all. If it was, ALL 60" TVs would have been on sale on BF for $688. Once I got a Christmas gift that I didn't want but I didn't get a gift receipt so I just went back to the store with it. They told me that because I didn't have my receipt they couldn't give me full price, only what the item was currently selling for (marked down for an after Christmas sale), which was only fair. The OP HAD his receipt which showed what he paid, he should have been allowed to exchange at that price and nothing more. Furthermore it's already been shown that this is what Wal-Mart was supposed to do anyway according to their own corporate policy, it's just that the idiot at the particular store he went to didn't understand it.


Not market driven? Reaaally? Of course it is...this is business 101. And regarding your Christmas gift, I totally understand this policy, since there was no proof of what the price was when you bought the product, your refund defaulted to the currrent price...makes perfect sense. The only portion of this thread that I was commenting on/debating was the consumer's "gimme" mentality that if a price goes down on a product already purchased, they are due back money. When you purchase a product, you are entering into a contract where you are willing to exchage "X" dollars for that product at that time. The fact that the price changes a week, month or year after that should have no bearing, nor should you be entitled to a "renegoation" on your contract. Obviously this is just my opinion and I don't expect everyone to agree.
post #45 of 81
Quote:
Originally Posted by vitaminbass View Post




Not market driven? Reaaally? Of course it is...this is business 101. And regarding your Christmas gift, I totally understand this policy, since there was no proof of what the price was when you bought the product, your refund defaulted to the currrent price...makes perfect sense. The only portion of this thread that I was commenting on/debating was the consumer's "gimme" mentality that if a price goes down on a product already purchased, they are due back money. When you purchase a product, you are entering into a contract where you are willing to exchage "X" dollars for that product at that time. The fact that the price changes a week, month or year after that should have no bearing, nor should you be entitled to a "renegoation" on your contract. Obviously this is just my opinion and I don't expect everyone to agree.

But price matching for a limited time is walmart's policy and therefore in the contract upon purchase. No one is renogiating a contract when they go into to get a qualified price adjustment - simply taking advantage of one of the benefits of purchasing from that store.
post #46 of 81
A policy put in place because of society's mentality, which I personally find a bit disgusting. Doesn't mean Walmart thinks it's right, or that people should be entitled to it. I've been in line at a chain grocery store and had the lady in front of me cause a big scene because she brought in a flier from a totally different store and expected those sale prices to be honored. Same mentaity. I'm really more interested in people's opinion and mentality on these policies, than that the actual rules are. Anyway, let's just agree to disagree on this one.
post #47 of 81
You guys will like this one. True story. I will give you the short version because I am typing on a tablet.
I bought a 60" Samsung from Walmart online. A store near me had it so all I had to do was go there and pick it up. It was already paid for online. I get there about an hr after paying for it and it takes another 2 hrs for the info to be processed and Walmart will release the tv to me.
I get it home and open the box. THERE IS A TABLETOP INSIDE THE BOX. Someone had stolen the tv, remote and all accessories out of the box. Put the tabletop and foam packing back in and resealed the box.
I callthem and bring the tv back. The csm says that they will have to do an investigation before they will replace it. Call in 24 hrs and check. I spent the next 2 days on the phone with several csm's, security and various employees getting jerked around. Finaly they said they had fihured it out and for me to come and get the replacement. I had to fight with them to get a $50 gift card to compensate my trouble. They wanted to give me nothing and say sorry avout your luck.
Of courwe ai opened the box in the store to besure it was acrually a tv. I get it home and set it up. I notice some scatches on the screen soa I tae a flashlitht to it and it looks like someone had taken a key to the screen. It wasnt scratched, it was gouged.
I have to drive to the otherside of Egypt to a store that has it in stock to exchange it.
I get this one home and the display has a gray vertical line on the display that is lain as day during normal viewng. Samsung un60eh6000 by the way.
I return this one for a refund and get a Panasonic 60ST50 from Amazon delivered to my door for free and have been happy ever since.
Keep in mind this is a 60" tv and not fun to box, unbox and tote around. Worst purchasing nightmare of my life.
I will never buy another tv at a store without looking at it thoroughly with a flashlight and making sure that all of the parts are there before I leave the store with it.
Edited by Bond 007 - 1/13/13 at 7:38am
post #48 of 81
Thread Starter 
Ended up getting a replacement from Vizio on Friday morning... so I guess Walmart will get to try and sell their 60" for $988 rather than have to use it to replace my faulty one.

Then again, we returned $318 worth of Christmas presents to Walmart and my wife and kids will be spending this weekend spending it somewhere else.
post #49 of 81
But HEY! You have it for the game tonight!!! cool.gifwink.gif
post #50 of 81
Quote:
Originally Posted by vitaminbass View Post

A policy put in place because of society's mentality, which I personally find a bit disgusting. Doesn't mean Walmart thinks it's right, or that people should be entitled to it. I've been in line at a chain grocery store and had the lady in front of me cause a big scene because she brought in a flier from a totally different store and expected those sale prices to be honored. Same mentaity. I'm really more interested in people's opinion and mentality on these policies, than that the actual rules are. Anyway, let's just agree to disagree on this one.

You're way off base here. If you purchase a product that's proven defective, you should get a straight-up exchange on that product. It shouldn't matter that the price has gone up since, because they shouldn't have originally sold you a defective product. When they do sell you a defective product it is important for them to stand by their quality by giving you a straight-up exchange, otherwise there is no reason to purchase that brand and/or purchase from that store in the future.
post #51 of 81
Quote:
Originally Posted by Bond 007 View Post

Lighten up Francis.

Just setting the record straight. Vitaminbass said politics weren't mentioned in this thread and that wasn't accurate.
post #52 of 81
Quote:
Originally Posted by nwener View Post

You're way off base here. If you purchase a product that's proven defective, you should get a straight-up exchange on that product. It shouldn't matter that the price has gone up since, because they shouldn't have originally sold you a defective product. When they do sell you a defective product it is important for them to stand by their quality by giving you a straight-up exchange, otherwise there is no reason to purchase that brand and/or purchase from that store in the future.
not off base...you weren't following the conversation. The debate (this one anyway) was in regards to the practice/obligation of the store owing the consumer a give-back if an item went on sale after that person bought the item...with defectiveness not entering the picture. Multiple discussions going on and I apologize if I took it a bit off from the original thread topic.
post #53 of 81
Sorry you had such a hard time, but this is why I don't buy things like this on the internet, or in a local store that doesn't know anything about electronics. I've found it's easier paying the extra $100 to buy the stuff from a real electronics retailer.
post #54 of 81
Quote:
Originally Posted by vitaminbass View Post

not off base...you weren't following the conversation. The debate (this one anyway) was in regards to the practice/obligation of the store owing the consumer a give-back if an item went on sale after that person bought the item...with defectiveness not entering the picture. Multiple discussions going on and I apologize if I took it a bit off from the original thread topic.

You didn't read the post carefully. The OP went to the store to exchange his defective set for an identical unit. The store manager told him, "sure we'll exchange the TV, but you'll have to fork over an extra $300 in order to make the exchange." I take it you were under the impression that the OP walked into the store, asked for an exchange AND cash back? I agree-that would be absurd.
post #55 of 81
No comments on me getting a tabletop instead of a 60" tv? Wow! That's what I call a focused conversation.
post #56 of 81
Just scored on a 50' Plasma 'NEW' @ Best Buy....... $350.

Anyone who shops @ Walmart deserves to be punked!
post #57 of 81
Quote:
Originally Posted by vision-master View Post

Just scored on a 50' Plasma 'NEW' @ Best Buy....... $350.

Anyone who shops @ Walmart deserves to be punked!
What kind?
post #58 of 81
RCA -720p (4 HDMI imputs) ALSO a MUST - RCA jacks audio out!

$350 for TV
$20 for amp from estate sale
$15 for a pair of craigslist old school thumpers.

smile.gif
post #59 of 81
Quote:
Originally Posted by vision-master View Post

RCA -720p (4 HDMI imputs) ALSO a MUST - RCA jacks audio out!

$350 for TV
$20 for amp from estate sale
$15 for a pair of craigslist old school thumpers.

smile.gif
I've never known Best Buy to carry RCA. What model? What's the story? We want to hear about your experience.
post #60 of 81
Just figured I'd check out BB for some after x-mas sales. Walked into the store and there was one box with a 50' Plasma TV for $350 setting in the isle. I asked if it was a refurb, nope band new......ok, I'll take it, they loaded it up for me, I unpackaged it and put it in the upstairs den. Mostly it's used with a windows 7 machine. Works great so far. Also I got 90 days to return it for any reason or even no reason.

Model 50PA30RQ -> http://tv.rca.com/product/manualdown.asp?modelnum=50PA30RQ

http://bizow.com/models/tv/rca/50pa30rq.html
Edited by vision-master - 1/14/13 at 11:18am
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