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Walmart Warning: Looking to buy that sale LCD TV at Walmart? Look Elsewhere! - Page 3

post #61 of 81
What model?
post #62 of 81
Not to jump in here and ruffle any feathers but, for the most part, some of us have created this crap and it probably will continue. Best Buy, Wal-Mart, even Costco are tightening up on people using them as "trial before you buy" locations. There are many posts that I have read on here about people buying items at one of the big box stores just to see if they like it and then returning it just to move to the next one (if they don't like it) or to buy it online cheaper (if they do). The retailers are retaliating by putting policies in place that are rough on all of us. Basically it is one bad apple spoiling the whole bunch.

I agree the OP got a raw deal and this was a case of a store ignoring their own policy- he had a real issue and they messed it up. That is not at doubt. But the whole "concept" of returns at the store is getting screwed with BIG TIME. Ever notice that most products now have a flyer in them that say "If you have a problem with this product- do not return it to the store"? We are well on our way to having to deal with the manufacturer and not the store. And, if it comes on electronics, we likely have some of our fellow A/V hobbyists to partially blame.
post #63 of 81
BB told me I'd have to ship to RCA for any warranty work and pay for shipping. I figured for $350, if and when it breaks, I'll return it to BB as scrap.
post #64 of 81
Quote:
Originally Posted by Bond 007 View Post

What model?

Model 50PA30RQ
post #65 of 81
Quote:
Originally Posted by larrimore View Post

Not to jump in here and ruffle any feathers but, for the most part, some of us have created this crap and it probably will continue. Best Buy, Wal-Mart, even Costco are tightening up on people using them as "trial before you buy" locations. There are many posts that I have read on here about people buying items at one of the big box stores just to see if they like it and then returning it just to move to the next one (if they don't like it) or to buy it online cheaper (if they do). The retailers are retaliating by putting policies in place that are rough on all of us. Basically it is one bad apple spoiling the whole bunch.

I agree the OP got a raw deal and this was a case of a store ignoring their own policy- he had a real issue and they messed it up. That is not at doubt. But the whole "concept" of returns at the store is getting screwed with BIG TIME. Ever notice that most products now have a flyer in them that say "If you have a problem with this product- do not return it to the store"? We are well on our way to having to deal with the manufacturer and not the store. And, if it comes on electronics, we likely have some of our fellow A/V hobbyists to partially blame.

Yeah, then return it for a refund and search the net for the same TV that's less expensive.
post #66 of 81
Quote:
Originally Posted by vision-master View Post

Anyone who shops @ Walmart deserves to be punked!
I always feel like I'm being "punked" whenever one of the BB sales guys offers to "help" me. smile.gif
post #67 of 81
Quote:
Originally Posted by vision-master View Post

Model 50PA30RQ
Yi You were editing as I was posting that.
post #68 of 81
post #69 of 81
That would be good to put in a spare room like vision master did. I wouldnt give 600 and couldnt watch it every day.
post #70 of 81
Quote:
Originally Posted by larrimore View Post

Not to jump in here and ruffle any feathers but, for the most part, some of us have created this crap and it probably will continue. Best Buy, Wal-Mart, even Costco are tightening up on people using them as "trial before you buy" locations. There are many posts that I have read on here about people buying items at one of the big box stores just to see if they like it and then returning it just to move to the next one (if they don't like it) or to buy it online cheaper (if they do). The retailers are retaliating by putting policies in place that are rough on all of us. Basically it is one bad apple spoiling the whole bunch.

I agree the OP got a raw deal and this was a case of a store ignoring their own policy- he had a real issue and they messed it up. That is not at doubt. But the whole "concept" of returns at the store is getting screwed with BIG TIME. Ever notice that most products now have a flyer in them that say "If you have a problem with this product- do not return it to the store"? We are well on our way to having to deal with the manufacturer and not the store. And, if it comes on electronics, we likely have some of our fellow A/V hobbyists to partially blame.
. Agreed and not just electronics. It's not uncommon for folks to buy power tools such as a drill, saw etc to build a deck on the weekend then on Monday return the tools for a full refund. What disturbs me is the mentality that rationalizes it...and we all pay a bit more because of it.
post #71 of 81
Walmart Sucks. I shop there because they usually have the best deal but I always expect bad service there. I always expect the employees to not give a $hit.

My Vizio E601-A3 recently broke as well. I purchased mine from Walmart on black friday. I called my nearest Walmart(not the one I went to on black friday) just to make sure it was ok to return the tv at a different store. The manager asked why I wouldn't return it to the original Walmart and I told her I lived closer to her Walmart. She promptly told me that there was no guarantee that I would get a refund or swap for a new tv over the phone. She said I can only bring the tv back with receipt and they would see what they could do when I got there. This is a 60 inch tv. It is a pain in the rear to break it down and rebox it. It is a pain in the rear to drive it to Walmart without knowing they will take it back when you get there. I did have the receipt. When I got there the lady in customer service said that she would get somebody from electronics. I told her to cut to the chase and get the person in charge. Somebody from electronics came and the store manager came by as well. The manager made the electronics guy open the box and examine the tv. They both agreed that everything looked ok and she gave me the option of returning the cash to my credit card($688 and the tv now sells for $999), clean swap for the same tv with no cash out of pocket or I could upgrade to a new tv and pay the difference. The only other smart tv they had in stock was a 46inch Samsung led lcd 240hz for $999. They had my Vizio in stock as well so I got lucky. I decided to just swap out the old tv for a new Vizio since it was nothing out of pocket to me and I really want a 60 inch smart tv. I decided to purchase the 3 year warranty on the Vizio for $69. Walmart will take it back as long as it is returned before 90 days.

Walmart did good by me. I didn't like the conversation I had with the lady over the phone but kind of understand it. If I came in with a big hole in the center of the tv she may have a argument not to take it back. Giving me the new TV at no expense to me was all i really wanted.

Not very impressed with Vizio. Any time a product goes bad a month and 2 weeks after I purchase it makes me wonder. I am concerned that the new one will go out as well. If the new one goes bad in the 90 day period, I will be heading back to Walmart to get a different brand.
post #72 of 81
What was wrong with it?
post #73 of 81
Quote:
Originally Posted by Bond 007 View Post

What was wrong with it?

My tv had the random shut off bug and on 1/15/13 it had a vertical green dotted line down the screen.
post #74 of 81
Thread Starter 
Regina called me on Sunday to let me know that my replacement Vizio finally came in and they were holding it for me. I informed her that Vizio brought me a new on on Friday, so I wouldn't be needing her TV... we parted on good terms.

In the end, Walmart was ready to do right by me although it took me having to take the problem to the corporate level to get the issue resolved. Hopefully, the next time anyone has this happen there will already be a mandate to the stores to take care of customers who buy items on sale and want to exchange them for a working unit so that others won't have to go through the hassle that I did.

Good Luck to you all!!!
post #75 of 81
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post #76 of 81
Thread Starter 
Quote:
Originally Posted by markrubin View Post

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Okay... thanks!smile.gif
post #77 of 81
If everyone knew about this they would NEVER buy from Walmart again. there warrinty and extended warrinty is worthless. no warrenty is as good what they offer. There needs to be a way to warn people before they make the mistake we made.
post #78 of 81
Quote:
Originally Posted by stangr View Post

If everyone knew about this they would NEVER buy from Walmart again. there warrinty and extended warrinty is worthless. no warrenty is as good what they offer. There needs to be a way to warn people before they make the mistake we made.
Stangr did you even read the " 7 month old post ' that you resurected? WalMart and Vizio made things right with the OP and he was happy. Please read the post and not just the title. Thanks
post #79 of 81
You should have asked for your money back. WIth a receipt Wal-Mart has to refund your money. I have my reasons I don't shop at Wal-Mart which involves China, broke clock and I had my receipt. Ridiculous. I bet ol' Walt stays dizzy from turning over and over in his grave.
post #80 of 81
I wish my father would have read this before purchasing a TV from Walmart. A few weeks ago he bought a Vizio TV from them and after a few days has a problem with it. Upon calling Vizio, he found out that he only had 6 days left on the warranty (it should have been 90 days). Apparently, according to Vizio, the TV was originally sold to someone else on Black Friday and must have been returned for some reason, repackaged by Walmart and sold to my father as a new TV.

After an internet search, I have found a large number of people have complained about Walmart selling used items as new. How does Walmart get away with these deceptive practices?

I personally have never been a fan of Walmart and my family and I will never shop there again.

BUYER BEWARE!
post #81 of 81
After a few days, you should be able to get a return/refund from Walmart.

It's a shame you didn't read this before your Dad purchased the TV. You could have warned him.

And trust me.... they won't miss your family's business. wink.gif
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