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Samsung F8000 -- 2013 Flagship Models - Page 80

post #2371 of 3655
Doesn't Amazon still have a 30 day return policy and they will pick up the return costs?
post #2372 of 3655
Quote:
Originally Posted by jedi29 View Post

I wish we could turn back the hands of time , but sadly BB`s , NEW return policy is 15 days.

IF , you are a Silver Reward Zone member , then it is 60 days.

To become a "Silver" member you must spend at least 2500 per calendar year ( 1/1 thru 12/31 __points carry thru until the following Feb. 3rd , then drop off ).

It takes anywhere from 20 days to 6 weeks ( I was told ) AFTER , you spend 2500 or greater for your new account to go into effect.

Current or present purchases , if made after 1/1/13 , BUT if you spent 1500 and had ideas of spending 2200 for an F8000 , it would not work , time would literally be against you.

I feel your anger , as many folks around here do.

15 days is just not long enough to check out a tv as involved as the new F8000 or any new "Smart" - TV , for that matter.

Sorry to mess up your night , but those are the facts !

Later smile.gif

Me 

Is Amazon that much higher that it's great service and return policy isn't worth the extra cash? Especially if you're in a state where you don't have to pay taxes.

I've pre-ordered the 75" from Robert at VE, along with the quality check and pro calibration

The extra $500 is less than I'd pay in taxes if I bought it at BB.

Sometimes the initial price isn't the whole story. wink.gif
post #2373 of 3655
Quote:
Originally Posted by JimShaw View Post

Doesn't Amazon still have a 30 day return policy and they will pick up the return costs?

Amazon has 30 days, but unless it's defective, even Prime members have to eat the return costs to get a refund. I paid about $45 shipping to return a 46" Sony LCD a few months ago.
post #2374 of 3655
If there is something you don't like about the TV then it is defective in your mind. Flash lighting, clouding, screen uniformity, all are defects in a properly. Amazon does not argue with you about that stuff. I sent back two LED displays because of clouding and flash lighting. I've seen very few edge lit LED/LCD's (none actually) that do not present these problems to some degree.
post #2375 of 3655
I agree , " if there is something about the tv that the end user finds not right , then it is defective" , but ...

How do retailers see it ? , example , last year I bought an LG 46LM8600 and aside from a whole host of issues , I had this one problem that I just could not wrap my head around. When I would watch CNBC / Fox News / CNN or any channel that had a scrolling data feed ( news ticker ? {sic} ) , it would stutter.

I tried all available motion settings and could not make it any better.

My 7 year old XBR2 , at only 60Hz , displays the same content just fine , and very smooth , but not so with that LG , I had.

So I must ask , How many people who work in retail , either as an online rep. or B&M as an actual sales-person , would know what the heck you were talking about , when it came time to explain that ? , My guess , not many.

TV`s today are far more than just tv`s , they are in fact "Information & entertainment hubs for your entire way of life" , gone are the old days of a tv being just a thing to view a tv show or movie. Is that a good thing or bad ? Does not really matter as long as the definition for "Defective Product / Beyond Any Reasonable Repair" is adhered to.

In other words , if YOU deem it defective , and can provide a certain amount of reason , then a full and complete refund should be given..

Just my reply , and to shed some light as to what we , the consumer , must face. That has to change ! A ( any )store can not look at a deemed by user defective tv as just a whim , and send a repair tech out. More often than not , the end user has more knowledge than the tech who is supposed to fix it.

I truly can not count or remember the post that were written by folks who have purchased a TV , call the seller , said it was defective > and then a tech would go to the persons home and attempt repair , only to leave with the tv in the same condition or worse than it was before it was so called "fixed".

TV`s change , everything else must change to.

Good morning folks , just something to think about for today biggrin.gif

Now I need java smile.gif

Later smile.gif

Gary 
post #2376 of 3655
When it comes to buying a large TV ticket item Amazon has a special department for those folks. If you have a problem with the TV or with the free delivery of that TV or if you want to return that TV just call and they will handle it. My last TV was returned after I had it for 50 days. Amazon will also match pretty much any advertised price. Large TV's from Amazon include their special delivery that includes bringing the TV into your home, unpacking it, plugging it in (not placing it). If you return it they will also re-pack the TV and send it back.
post #2377 of 3655
Would that be true for a 46" tv , or does it need to be larger ?

I called Amazon a few days ago , and was told "If I wanted to return the tv , I have 30 days to do so , however the cost of shipping the tv back would be deducted from my refund "

I think it depends on who you talk to , I know last year when I had to return an LG 46" 8600 to Amazon , there was no problem at all. They were very kind and helpful as well.
They arranged for UPS to stop at my home and pick it up , all I had to do was box it back up.

I do remember that last year Amazon stated on just about every tv , that free returns was in play.
I am not seeing that this year.

It is so difficult to decide where to by , however with everyones advice and from personal experience , it does seem that Amazon may be the best place.

O__well , time will tell ! biggrin.gif

As I have said so many times , you really need to spend a lot of time with any new tv , to make sure it is as close to 100% as possible.

Take care , later smile.gif

G. 
post #2378 of 3655
Quote:
Originally Posted by andy sullivan View Post

Amazon will also match pretty much any advertised price.

Not true. While Amazons return policy is very flexible their price match policy is not. They strictly follow their "authorized list" posted under their policies.
post #2379 of 3655
Hi Guys, I wonder if you can advise.
Bought an Es8000 55" about 13 days ago, this Friday will be the 14th Day (Tommorow). I have been through two Es8000, both of which have had more 'torchlighting' than I am comfortable with (especially paying these kind of prices). The first one was returned with no problem. I picked up the second, tested it that night and found it to be worse than the first. I spoke to the store the next day for another exchange, who told me they had no more Es8000's left and would not be getting any more. I thus suggested a refund, however the store told me that as it was my second set, they could only give me credit note at best, or the option of an engineer coming out. An actual refund was not possible according to them. (Note: I bought the TV on my credit card so I may have some recourse)

Can they refuse me a refund?

They have also suggested that they 'may' get the F8000 on Friday. Since having two faulty Es8000, I am willing risking paying a bit more and finally getting a TV that works and looks good.

My question is this:
Are they trying to delay me so it goes over the 14 days (i.e by telling me that the F8000 didn't arrive and thus I am stuck with a faulty ES8000?

If the F8000 should arrive on Friday, would the make out a new reciept so that I have 14 days to test it in or am I likely to get stuck with that too if it turn out to be not so great?

Personally, I would rather have had my money back, and know that I have the control to wait, view the F8000 in the shop and then decide, than being forced into purchasing something I haven't even seen yet.

Am I being too cautious?
post #2380 of 3655
Quote:
Originally Posted by Yasmin View Post

Can they refuse me a refund?

I suppose the store can technically do whatever they want, but unless they specifically wrote something on your receipt about not being able to get a refund, I don't see how they can legally deny you one. Have you tried talking to the manager? You have legitimate grievances with the set, so perhaps he would be willing to help you out.
post #2381 of 3655
Quote:
Originally Posted by Yasmin View Post

Hi Guys, I wonder if you can advise.
Bought an Es8000 55" about 13 days ago, this Friday will be the 14th Day (Tommorow). I have been through two Es8000, both of which have had more 'torchlighting' than I am comfortable with (especially paying these kind of prices). The first one was returned with no problem. I picked up the second, tested it that night and found it to be worse than the first. I spoke to the store the next day for another exchange, who told me they had no more Es8000's left and would not be getting any more. I thus suggested a refund, however the store told me that as it was my second set, they could only give me credit note at best, or the option of an engineer coming out. An actual refund was not possible according to them. (Note: I bought the TV on my credit card so I may have some recourse)

Can they refuse me a refund?

They have also suggested that they 'may' get the F8000 on Friday. Since having two faulty Es8000, I am willing risking paying a bit more and finally getting a TV that works and looks good.

My question is this:
Are they trying to delay me so it goes over the 14 days (i.e by telling me that the F8000 didn't arrive and thus I am stuck with a faulty ES8000?

If the F8000 should arrive on Friday, would the make out a new reciept so that I have 14 days to test it in or am I likely to get stuck with that too if it turn out to be not so great?

Personally, I would rather have had my money back, and know that I have the control to wait, view the F8000 in the shop and then decide, than being forced into purchasing something I haven't even seen yet.

Am I being too cautious?

Return it flat out. They will not refuse a complete refund as long as you are within the 15 day period. If you decide to buy the F8000 even say tomorrow, it will be a different transaction altogether with a new 15 day window.
post #2382 of 3655
Quote:
Originally Posted by jedi29 View Post

I agree , " if there is something about the tv that the end user finds not right , then it is defective" , but ...

How do retailers see it ? , example , last year I bought an LG 46LM8600 and aside from a whole host of issues , I had this one problem that I just could not wrap my head around. When I would watch CNBC / Fox News / CNN or any channel that had a scrolling data feed ( news ticker ? {sic} ) , it would stutter.

I tried all available motion settings and could not make it any better.

My 7 year old XBR2 , at only 60Hz , displays the same content just fine , and very smooth , but not so with that LG , I had.

So I must ask , How many people who work in retail , either as an online rep. or B&M as an actual sales-person , would know what the heck you were talking about , when it came time to explain that ? , My guess , not many.

TV`s today are far more than just tv`s , they are in fact "Information & entertainment hubs for your entire way of life" , gone are the old days of a tv being just a thing to view a tv show or movie. Is that a good thing or bad ? Does not really matter as long as the definition for "Defective Product / Beyond Any Reasonable Repair" is adhered to.

In other words , if YOU deem it defective , and can provide a certain amount of reason , then a full and complete refund should be given..

Just my reply , and to shed some light as to what we , the consumer , must face. That has to change ! A ( any )store can not look at a deemed by user defective tv as just a whim , and send a repair tech out. More often than not , the end user has more knowledge than the tech who is supposed to fix it.

I truly can not count or remember the post that were written by folks who have purchased a TV , call the seller , said it was defective > and then a tech would go to the persons home and attempt repair , only to leave with the tv in the same condition or worse than it was before it was so called "fixed".

TV`s change , everything else must change to.

Good morning folks , just something to think about for today biggrin.gif

Now I need java smile.gif

Later smile.gif

Gary 

Very well said. There was a really great article last year on arstechnica that talked about the customer service situation that we currently deal with on a daily basis, where we call needing help and feel a certain level of animosity right out of the gate at whoever answers the phone, because we've grown to just expect incompetence and ignorance from these customer service reps. On the other hand, they do deal with some real winners themselves, and so they automatically feel the same towards every customer that calls them for help. That leads to bitter feelings before things even start. Many of us here are tech-minded, and I know for a fact that many of us in here know much more about these things than the average customer service rep or retail store rep.

But there are lots of tv owners that are absolutely, positively clueless. That article I mentioned gave shockingly laughable examples of incompetence from both ends of the phone, and these service reps get people who barely have the intelligence and competence to dial the phone number and get a rep. Many owners really are that clueless - look how many people must never even touch the basic color settings, and just leave it on dynamic, and I know many people hate "those black bars" and stretch everything to fill the screen with no regard or even comprehension of what aspect ratio is. So they're used to dealing with either idiots, or snide, snarky callers that are frustrated because they know more about the product than the reps.

But ultimately you're 100% correct that these devices are much more than just a basic tv now - they are the center of our entertainment network. They are so complicated, and a small, silly glitch, or just a certain feature that works a certain way for whatever reason, can be enough to totally make a great product just not feasible for certain people's systems. Now add to that the awful state of quality control with most companies. Like you said, if the buyer has an issue, regardless of what it is, they should be entitled to whatever solution is required to make them happy - repair, replacement, or refund. Samsung didn't give a damn about my unhappiness with my obviously defective ES7500 last year, and the Office of the President literally told me he wasn't going to do anything for me, and he's closing the ticket. That should never have happened. Sure a different rep I spoke with months later made things right, but it was a full-on battle to get the resolution I got.

Retail stores are especially guilty of being ignorant to the customer's needs. They need to start being more understanding to the customer's situation, and stop treating us like the bad guys.
post #2383 of 3655
Quote:
Originally Posted by cmay91472 View Post

Return it flat out. They will not refuse a complete refund as long as you are within the 15 day period. If you decide to buy the F8000 even say tomorrow, it will be a different transaction altogether with a new 15 day window.

Unless they ban him for 90 days from future returns after he hits that invisible limit they have. I can speak from experience - they can and do ban people who return too many items.

But I agree - return that now. Don't wait. If they get the new one in, fine - get that when it comes in. Don't wait. But be careful with the number of returns - every time you return something, they ask for your license - this is how your returns are tracked - a company by the name "the retail equation" does the tracking for Best Buy, and when you hit the invisible limit, bam! You're banned from returns for 90 days.
post #2384 of 3655
Return it. If they refuse, have the manager sign something you typed up in writing that they refused the return within your return period, and dispute the charge.
post #2385 of 3655
Yasmin , where did you buy it !

By what you said , it sounds like Best Buy , if that is the case , then I don`t think they would be flexible at all , not with there NEW 15 day return policy.

As far as which one would be better for you , will you have already gone through 2 ES`s , so I would call it a day on the ES.

Take it back , quick !

Wait or try ( if BB will have stock on Friday ) and try the F8000 , at the very least you will not be any worst. Plus you would end up with the all important 4th HDMI input , and of course the Quad CPU / a better Touch Remote .

As far as using a CC and thinking that will give you some leverage , I doubt it , unless your CC is different , most have a certain dollar amount they are willing to stand by.

Also , if purchased at BB , they would fight you long past the time frame you have. You say one day , I say box it up ( real quick ) wink.gif

Please post where you purchased it !

Later smile.gif

Gary 


PS :

If it was Sears or Paul s TV , they might take 15% off your refund.
post #2386 of 3655
Quote:
Originally Posted by eagle_2 View Post

Unless they ban him for 90 days from future returns after he hits that invisible limit they have. I can speak from experience - they can and do ban people who return too many items.

But I agree - return that now. Don't wait. If they get the new one in, fine - get that when it comes in. Don't wait. But be careful with the number of returns - every time you return something, they ask for your license - this is how your returns are tracked - a company by the name "the retail equation" does the tracking for Best Buy, and when you hit the invisible limit, bam! You're banned from returns for 90 days.

Yes, I'm currently banned as well, but they will not refuse the last exchange prior to the return as company policy dictates you get the warning. When I got my warning, I had the option of flat out return or exchange knowing I couldn't exchange again. Obviously I did the return. I did contact the GM about if I bought an 65HX950 and the ban, and he said he would waive the ban if I was willing to buy another TV.
post #2387 of 3655
Quote:
Originally Posted by JimShaw View Post

Doesn't Amazon still have a 30 day return policy and they will pick up the return costs?

Yes.... and they will drop off a replacement at the same time if it was purchased through Amazon direct. If purchased through vendor but fulfilled by Amazon, they accept the return , schedule pick up... but you have to make another transaction if you want a replacement meaning either pay out of pocket for a replacement and get refunded for the first one a few days later, or wait until the refund is processed and re-order.
post #2388 of 3655
Quote:
Originally Posted by cmay91472 View Post

Yes, I'm currently banned as well, but they will not refuse the last exchange prior to the return as company policy dictates you get the warning. When I got my warning, I had the option of flat out return or exchange knowing I couldn't exchange again. Obviously I did the return. I did contact the GM about if I bought an 65HX950 and the ban, and he said he would waive the ban if I was willing to buy another TV.

They hit me with the ban last year immediately after I bought my ES7500. I bought the ES7500, which was rung up as an exchange on the set I was returning, then they processed the old warranty as a separate return for whatever reason, and then they hit me with the 90-day ban, telling me if there turns out to be anything wrong with that ES7500 I just bought 5 minutes ago, I would be unable to return it. The exchange didn't hit the threshold, but the warranty return rung afterwards was the straw that broke the camel's back. I don't know how they can legally get away with something like that. I'm pretty sure that violates some state laws.
post #2389 of 3655
I had heard about that "ban" , That is nuts !!

Although I am not shocked ( being BB ) , I do however think it WRONG , how can any company except to stay in business treating there customers like that.

If BB does not change there ways , they may be the next CC !

Man , I feel sorry for you guy`s.

All this is making Amazon look pretty good !


Later , smile.gif

G. 
post #2390 of 3655
Quote:
Originally Posted by jedi29 View Post

I wish we could turn back the hands of time , but sadly BB`s , NEW return policy is 15 days.

oh great, I'll be freaking out at twice my normal rate.

Amazon = CA tax + return shipping.

Paul's = 15% restocking.

Costco = very limited selection.

These TVs are just too complicated and I know too much about them (and my own OCD) to feel any certainty that a) I won't need to return it, and 2) I'll be able to decide quickly if it's a keeper.

I wish I could lease a TV from somewhere.
post #2391 of 3655
Quote:
Originally Posted by barth2k View Post

oh great, I'll be freaking out at twice my normal rate.

Amazon = CA tax + return shipping.

Paul's = 15% restocking.

Costco = very limited selection.

These TVs are just too complicated and I know too much about them (and my own OCD) to feel any certainty that a) I won't need to return it, and 2) I'll be able to decide quickly if it's a keeper.

I wish I could lease a TV from somewhere.

Buying a TV is hard these days. You can't just research a model and buy that model and be done. Different panels at a given size, completely different panel manufacturers for other sizes, panel variations. While depressing, for $2k there is no perfect TV.
post #2392 of 3655
Quote:
Originally Posted by eagle_2 View Post

Unless they ban him for 90 days from future returns after he hits that invisible limit they have. I can speak from experience - they can and do ban people who return too many items.

But I agree - return that now. Don't wait. If they get the new one in, fine - get that when it comes in. Don't wait. But be careful with the number of returns - every time you return something, they ask for your license - this is how your returns are tracked - a company by the name "the retail equation" does the tracking for Best Buy, and when you hit the invisible limit, bam! You're banned from returns for 90 days.

Just thougth I would point out that Yasmin's return is not to a US best buy, but a UK storefront. I think the rules could be slightly different over there.
post #2393 of 3655
Quote:
Originally Posted by eagle_2 View Post

They hit me with the ban last year immediately after I bought my ES7500. I bought the ES7500, which was rung up as an exchange on the set I was returning, then they processed the old warranty as a separate return for whatever reason, and then they hit me with the 90-day ban, telling me if there turns out to be anything wrong with that ES7500 I just bought 5 minutes ago, I would be unable to return it. The exchange didn't hit the threshold, but the warranty return rung afterwards was the straw that broke the camel's back. I don't know how they can legally get away with something like that. I'm pretty sure that violates some state laws.

FYI to anyone who gets banned.... you can still make exchanges or returns while banned. All you need is a spouse, GF, friend in general willing to make the exchange for you with their driver license. It does not matter who made the original purchase. All they need is to swipe someone's license period even if you paid with a credit card and the names do not match. It could be YMMV, but all four BBs near me confirmed this as I still buy blurays from them while under the ban and they assured me I can still exchange/return if needed as long as someone is willing to get their license swiped.
post #2394 of 3655
IMO__BB is so wrong , so very wrong.

Sorry , I can not , in good conscience give a more detailed statement at this time.

Gary 
post #2395 of 3655
If you're worried about duds and returns, you could always ask if they'd hook it up for you at the store so you can give it a proper look before heading home. Best Buy likely isn't going to do that, but H.H. Gregg did that for me when I bought my Sony HX850. Other smaller chains or stores might do the same. I wasn't about to drive two and a half hours home with a television I didn't get to personally see.
post #2396 of 3655
Quote:
Originally Posted by cmay91472 View Post

FYI to anyone who gets banned.... you can still make exchanges or returns while banned. All you need is a spouse, GF, friend in general willing to make the exchange for you with their driver license. It does not matter who made the original purchase. All they need is to swipe someone's license period even if you paid with a credit card and the names do not match. It could be YMMV, but all four BBs near me confirmed this as I still buy blurays from them while under the ban and they assured me I can still exchange/return if needed as long as someone is willing to get their license swiped.

Especially if you just pay in cash, they could never prove who made the purchase
post #2397 of 3655
Quote:
Originally Posted by cmay91472 View Post

FYI to anyone who gets banned.... you can still make exchanges or returns while banned. All you need is a spouse, GF, friend in general willing to make the exchange for you with their driver license. It does not matter who made the original purchase. All they need is to swipe someone's license period even if you paid with a credit card and the names do not match. It could be YMMV, but all four BBs near me confirmed this as I still buy blurays from them while under the ban and they assured me I can still exchange/return if needed as long as someone is willing to get their license swiped.

100% true.

I found that out during the ban. My girlfriend was the one who was technically hit with the ban because originally we used her Best Buy card. During the ban, the tv went on sale there, and we wanted the price-match. They turned us down originally because of the ban (price-matches also count towards the return limit !!). But another member here at the time informed me of this information. We went back to price match and this time I handed them my license instead - the price-match went fine.

So yeah, if you're banned - just get somebody else to go with you and swipe their license - it doesn't have to match anything, they just need to swipe a license. Lame, but this is very useful to know.

I still think it's deplorable though that they do this - and that it's retroactive is even more dishonest. And they won't tell you what that magic limit is until you hit it, and even then they won't tell you why.

Sorry if this is considered a bit off-topic, but it seems very relevant due to all the discussion of where people are buying their sets.
post #2398 of 3655
Quote:
Originally Posted by AGuy01 View Post

If you're worried about duds and returns, you could always ask if they'd hook it up for you at the store so you can give it a proper look before heading home. Best Buy likely isn't going to do that, but H.H. Gregg did that for me when I bought my Sony HX850. Other smaller chains or stores might do the same. I wasn't about to drive two and a half hours home with a television I didn't get to personally see.

Of course you can't really tell how it performs and looks under proper lighting until you actually spend some time with it in person watching content you're familiar with.
post #2399 of 3655
Quote:
Originally Posted by eagle_2 View Post

Of course you can't really tell how it performs and looks under proper lighting until you actually spend some time with it in person watching content you're familiar with.

That's also true, but you can at least see if it's working and possibly check for obvious hot spots.
post #2400 of 3655
I've never heard of this banned. Im going to return my es8000 for the f8000 (which seems to be much improved). I've also returned a stand and a bunch of cables over the last 2 months during this whole entertainment room upgrade process. But with every return I buy something More expensive than what I was returning. My es8000 is still in the box untouched so id imagine that will help too. I'm pretty tight with the guys at my local Best Buy I couldn't imagine them doing that to me.
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