Big problem with my 4 month old Sony BDP-S5100 Blueray 3D Player.
I purchased a Sony BDP-S5100 DVD player about 4 months ago and set it up in my home theater and used it one time. Tonight I wanted to look at the new Star Trek DVDI had purchased, turned the unit on and it started fine got a new software upgrade and the typical streaming video screens. Then I hit the open close button on the remote and the tray failed to open. Tried everything, called Sony's chat line tried everything they suggested, no joy. When the remote button is pushed the display shows open a clanking noise is heard then close is displayed another clanking noise then loading is displayed followed by empty and then home in the display window. Anybody else having this problem? My wife or I have disposed of the box and probably the BB receipt. Sony chat suggested I contact the service center but all my experience with them has been bad.
Anybody got any suggestions. $119.00 to watch 1 DVD is a little expensive.