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Vizio E601-A3 How long have you had this unit? - Page 5

post #121 of 179
2/3/13 at 9:06am
Makes me wonder about the TVs, if any, which had serial numbers of 39 and 41?
Maybe they were all units sent out to reviewers like Cnet and others? wink.gif
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post #122 of 179
2/3/13 at 9:25am
Quote:
Originally Posted by Jack Morris View Post

Makes me wonder about the TVs, if any, which had serial numbers of 39 and 41?
Maybe they were all units sent out to reviewers like Cnet and others? wink.gif

I have a 39, no problems. 101 days old today.
Edited by RichardCarver - 2/3/13 at 9:58am
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post #123 of 179
2/3/13 at 9:54am
I have a 41 and you can bet that I am holding my breath.
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post #124 of 179
2/3/13 at 1:45pm
3 days
Best buy
1st
NA
NA
NA
49
5-6hrs/day
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post #125 of 179
2/3/13 at 2:20pm
I read an interesting post by Kev4Bama over on the owner's forum (post # 1799) and I quote:

"Just spoke with a friend that works at Costco and he also said as stated above that all sets between serial numbers of 39 and 48 were being pulled and sent back to Vizio for full credit. He did say that the problem doesn't affect all the sets only a small percentage."
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post #126 of 179
2/3/13 at 3:34pm
What a beautiful picture, I can see every blade of grass. Go 'niners!
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post #127 of 179
2/4/13 at 8:26am
Quote:
Originally Posted by BDUB619 View Post

Hi All - I'm using an E701i-a3, the 70" brother to the 60". I like the idea of this thread, so thought I'd add my 2 cents since I'm about to exchange for my 3rd one this weekend! arrgghh!

First one:

1) How long have you owned this unit? - 1 week
2) Where you purchased? - Costco
3) Is this your first Vizio E701-A3 unit? - Yes
4) List what happened and the time frame it took since you turned on this unit? - 1 week then exchanged because had clouding and dead pixels
5) Was your unit repaired or replacement? - replaced with another from Costco
6) Did you buy another Vizio E601-A3? Or which make & model did your replace it with? Got another E701
7) What are the FIRST TWO NUMBERS OF YOUR VIZIO SERIAL NUMBER? I believe it was 48
8) Average hours used per day? approx 5hrs/day on weekdays, 8hrs/day on weekends.

Second one:

1) How long have you owned this unit? - 1 week
2) Where you purchased? - Costco
3) Is this your first Vizio E701-A3 unit? - no, 2nd one
4) List what happened and the time frame it took since you turned on this unit? - screen is warped. yes, warped. left side. Bottom edge is almost an inch out from the top edge instead of being the same/straight. Big flashlight right above stand.
5) Was your unit repaired or replacement? - will try one more, 3 strikes and I'm done, out.
6) Did you buy another Vizio E601-A3? Or which make & model did your replace it with? Trying another E701.
7) What are the FIRST TWO NUMBERS OF YOUR VIZIO SERIAL NUMBER? 49
8) Average hours used per day? approx 5hrs/day on weekdays, 8hrs/day on weekends.

I'm not THAT picky about my picture or my TV's. But I expect when I buy something NEW, it will not have any defects. Minor clouding or flashlights, I can live with. Dead pixels and a warped screen, I cannot. I'll keep trying because I like Vizio and the look of the TV, and also really like the PQ. Just hoping the 3rd times a charm.

Picked up my 3rd unit from Costco Saturday - happy to report this one is just about perfect. No flashlights, clouds, bleeding, etc etc. Had it on all day yesterday for Superbowl and I found myself really looking for defects and happy report, I don't see any. Just a nice, purdy picture. biggrin.gif

Serial # is another 49, Costco only had 49's or 01's. My friends who came over loved the Vizio, because of it's size and quality of picture.
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post #128 of 179
2/4/13 at 11:52am
Quote:
Originally Posted by EvilCamaroSS View Post

1) Since about 11/30/2012
2) Walmart.com
3) Yes
4) Audio Sync Issue / Day 1.
5) N/A
6) N/A
7) 46
8) 4-5 on weekdays, more on weekends

My unit just BSOD'd today.
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post #129 of 179
2/4/13 at 12:21pm
Quote:
Originally Posted by EvilCamaroSS View Post

My unit just BSOD'd today.

66 days.
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post #130 of 179
2/4/13 at 8:07pm
1) How long have you owned this unit?
2) Where you purchased?
3) Is this your first Vizio E601-A3 unit?
4) List what happened and the time frame it took since you turned on this unit?
5) Was your unit repaired or replacement?
6) Did you buy another Vizio E601-A3? Or which make & model did your replace it with?
7) What are the FIRST TWO NUMBERS OF YOUR VIZIO SERIAL NUMBER?
8) Average hours used per day?

1) Since early November 2012
2) Amazon
3) Yes
4) Perfect operation
5) No
6)No
7) 40
8) 1-2

Too bad I started reading this thread. My TV has been working like a charm but these stats have me nervous. I should probably register the tv...
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post #131 of 179
2/5/13 at 5:00am
Quote:
Originally Posted by RichardCarver View Post

66 days.

It was actually 70 days to the T. I picked up the TV on 11/26/2012.
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post #132 of 179
2/5/13 at 8:07am
Quote:
Originally Posted by montecore View Post


1) How long have you owned this unit?
2) Where you purchased?
3) Is this your first Vizio E601-A3 unit?
4) List what happened and the time frame it took since you turned on this unit?
5) Was your unit repaired or replacement?
6) Did you buy another Vizio E601-A3? Or which make & model did your replace it with?
7) What are the FIRST TWO NUMBERS OF YOUR VIZIO SERIAL NUMBER?
8) Average hours used per day?

1) Black Friday, but didn't hook up until Christmas
2) Walmart
3) Yes
4) Everything seems to be working great for 30+ days
5) N/A
6) N/A
7) 45
8) 3-4 hrs. during week / 4-6 hrs. on weekend days
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post #133 of 179
2/5/13 at 9:01am
A lot of people report various glitches with VIA and Netflix in particular. I have sporadic operational difficulties as well and I primarily use Roku. With my setup I have streaming access through the Vizio, a Sony S390 and the Roku. I have found if one won't work switching to another streaming device works every time. My order of preference is Roku, Sony S390 and then Via. The Sony has marginally worse PQ than either the Roku or VIA but still functions better than VIA.

These are just some observations but i wondered if any of you found switching devices to work in clearing up display problems.

Whoops, wrong thread. eek.gif
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post #134 of 179
2/5/13 at 1:08pm
Quote:
Originally Posted by bxb11 View Post

I would like to personally thank Montecore for starting this thread and for the continued updates. Very sobering statistics.

1) 85 total units reported, 15 BSOD = 17.6% BSOD rate overall.
2)Just taking serial #'s 38 through 46 into consideration, 50 units reported, 15 BSOD = 31% BSOD rate.
3)Taking serial #'s with at least 1 BSOD into consideration (38,40,42,43,44,45,46), 43 units reported, 15 BSOD = 35% BSOD rate.
4) Taking serial #'s with at least 1 BSOD into consideration but removing serial # 46 as an anomaly (38,40,42,43,44,45) 31 units reported, 14 BSOD = 45% BSOD rate!

As Montecore has stated, BSOD's are likely under reported due to the fact that some received replacement units without recording the serial # of the previous BSOD unit.

I think this thread is interesting from an anecdotal perspective, but let's not get completely worked up here because this poll is far from scientific. You have to remember that there may be a percentage of people responding to this thread that got a bad set or for that matter, came upon this thread through a Google search because they were looking for answers for their BSOD. It is interesting to see which serial numbers have the highest incidents of problems, but it can hardly be extrapolated as actual failure rates for all sets sold. People more often than not will want to vent their frustration than slather praise, so take that into consideration when viewing these numbers.
Edited by elkabong16 - 2/5/13 at 1:29pm
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post #135 of 179
2/5/13 at 2:06pm
1) How long have you owned this unit?
2) Where you purchased?
3) Is this your first Vizio E601-A3 unit?
4) List what happened and the time frame it took since you turned on this unit?
5) Was your unit repaired or replacement?
6) Did you buy another Vizio E601-A3? Or which make & model did your replace it with?
7) What are the FIRST TWO NUMBERS OF YOUR VIZIO SERIAL NUMBER?
8) Average hours used per day?

1) 1/22/13
2) Costco - Medford, OR
3) Yes
4) 3 times, while making configuration changes, unit has went blank with a loud pop. Screen shows a faint cloudy backlighting(?) but is not responsive to controls. There is no video, audio, response to remote or button panel. (CPU halt?) Unplugged/Re-plugged/Powered-on to restart. (CPU reboot?). This has not yet occurred while simply watching programming - only while using remote. If it happens in the future, I'll pay closer attention to the sequence of events/operations. From other posts, it sounds like another common problem different from the BSOD.eek.gif It would be nice to continue collecting data to flush out whether this is simply a SW bug or indicative of a more serious issue like a power supply problem. ...and to make sure users are reporting BSOD's and CPU crashes as separate problems.

At times the sound cycles from soft to loud continuously. Turning off SRS Tru Sound fixes this. However, as another poster has indicated, this wouldn't be a problem except that I prefer the Tru Sound setting.

I have also noted very minor lip-sync issues but consider it insignificant.

5) No
6) No
7) 48
8) 7-8 hrs/day (Will leave unit on 24/day for the remainder of the Costco return period.)

Great forum!! This is a fantastic way for consumers to help each other, keep mfrs honest, and to have some positive influence over the quality of the products we purchase.

Mike - Retired Product Mgr/Engineer
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post #136 of 179
2/5/13 at 5:43pm
damn, im surprised so many of you guys took a 2nd chance on this tv, wow eek.gif

if you read some of the reviews and not just the 1star on amazon or walmart, people are having different issues even on their second set
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post #137 of 179
2/5/13 at 6:10pm
Thread Starter 
Quote:
Originally Posted by bxb11 View Post

I would like to personally thank Montecore for starting this thread and for the continued updates. Very sobering statistics.

1) 85 total units reported, 15 BSOD = 17.6% BSOD rate overall.
2)Just taking serial #'s 38 through 46 into consideration, 50 units reported, 15 BSOD = 31% BSOD rate.
3)Taking serial #'s with at least 1 BSOD into consideration (38,40,42,43,44,45,46), 43 units reported, 15 BSOD = 35% BSOD rate.
4) Taking serial #'s with at least 1 BSOD into consideration but removing serial # 46 as an anomaly (38,40,42,43,44,45) 31 units reported, 14 BSOD = 45% BSOD rate!

As Montecore has stated, BSOD's are likely under reported due to the fact that some received replacement units without recording the serial # of the previous BSOD unit.

bxb11 thanks for adding to the overall statistics.....as I continue to build our database please continue to update your stats as well. We are seeing some very interesting patterns starting to develop.
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post #138 of 179
2/5/13 at 6:30pm
Thread Starter 
CHECK OUT THE LATEST BSOD STATS FOR THIS E601-A3:

Lets take a look at all the serial numbers as of 2.5.13. Please keep in mind there were a few that returned black screen units and did not know the serial # of the defective unit so this will potentially skew the results. However they did report the # of the new set. BSOD = BLACK SCREENS OF DEATH

I have also moved the 01 & 02..etc to the end to reflect the new year.

As reported by iautotron in the other thread the 1st 2 digits of the serial number reflect the week the unit was manufactured:

2012

38 3 with 1 BOSD
39 3
40 8 with 4 BSOD
41 6
42 4 with 1 BOSD
43 7 with 3 BSOD
44 4 with 2 BSOD
45 7 with 3 BOSD
46 13 with 2 BSOD (most reported serial number)
47 8
48 5
49 10
50 5
51 7
60 (I do not believe this is accurate....I have never seen a 60 reported before)

2013
01 3 (these were sets made in the 1st week of Jan)
02 1 (this was the serial of NEW CIRCUIT BOARDS after a repair - never seen a production line with 02 - this may have be a new circuit board made the 2nd week of Jan)
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post #139 of 179
2/5/13 at 6:40pm
Thread Starter 
Quote:
Originally Posted by bxb11 View Post

I read an interesting post by Kev4Bama over on the owner's forum (post # 1799) and I quote:

"Just spoke with a friend that works at Costco and he also said as stated above that all sets between serial numbers of 39 and 48 were being pulled and sent back to Vizio for full credit. He did say that the problem doesn't affect all the sets only a small percentage."

I do not think this was true....if I remember correctly this was a pure guess of the serial range which might be returned. There was later clarification in the thread.
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post #140 of 179
2/5/13 at 6:59pm
Thread Starter 
Quote:
Originally Posted by elkabong16 View Post

I think this thread is interesting from an anecdotal perspective, but let's not get completely worked up here because this poll is far from scientific. You have to remember that there may be a percentage of people responding to this thread that got a bad set or for that matter, came upon this thread through a Google search because they were looking for answers for their BSOD. It is interesting to see which serial numbers have the highest incidents of problems, but it can hardly be extrapolated as actual failure rates for all sets sold. People more often than not will want to vent their frustration than slather praise, so take that into consideration when viewing these numbers.

Thanks for the feedback. I never meant this to be scientific as this is out of my control. This a small random sample size and to be more accurate there needs to be a much larger sample of data. There are many different kinds of studies and stats that one can derive from a population of data. But I disagree with you the people just came to this thread looking for BSOD. When I first started this thread many weeks ago there were many people just reporting what serials they had to be part of the analysis not reporting BSOD on the initial post. It was a matter of time 60 to 90 days when some had BSOD's. Yes, you can extrapolate data based on a random sampling of which has been accumulated over many weeks. You will start to see patterns developing as we are seeing now so if you theoretically grow the sample size you will increase the probability that the pattern will repeat itself. There are many variables that I cannot control like people not knowing what serial had BSOD before replacing, people that had BSOD not reported, people that never had a problem, how many hours a day the set is on, physical environments where set is placed, sets that have been repaired and not replaced......the list goes on. I would like to have the data from 100,000+ sets sold on black friday alone. This random sampling of data is only as good as the people who participate. There is a lot of information that be derived and analyzed if you know anything about statistics.
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post #141 of 179
2/6/13 at 4:04pm
Quote:
Originally Posted by Risuli View Post

***Update***
Swapped unit at Sam's Club. Now have one with a SN starting with "51".
We'll see how this one goes.

how do you buy a tv on amazon.com and return it to sams club....
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post #142 of 179
2/7/13 at 6:59am
1) How long have you owned this unit?

3 days

2) Where you purchased?

Sam's club, Davenport, IA

3) Is this your first Vizio E601-A3 unit?

yes

4) List what happened and the time frame it took since you turned on this unit?

good so far, lol

5) Was your unit repaired or replacement?

n/a

6) Did you buy another Vizio E601-A3? Or which make & model did your replace it with?

n/a

7) What are the FIRST TWO NUMBERS OF YOUR VIZIO SERIAL NUMBER?

51

8) Average hours used per day?

10
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post #143 of 179
2/7/13 at 9:40am
Quote:
Originally Posted by montecore View Post

Thanks for the feedback. I never meant this to be scientific as this is out of my control. This a small random sample size and to be more accurate there needs to be a much larger sample of data. There are many different kinds of studies and stats that one can derive from a population of data. But I disagree with you the people just came to this thread looking for BSOD. When I first started this thread many weeks ago there were many people just reporting what serials they had to be part of the analysis not reporting BSOD on the initial post. It was a matter of time 60 to 90 days when some had BSOD's. Yes, you can extrapolate data based on a random sampling of which has been accumulated over many weeks. You will start to see patterns developing as we are seeing now so if you theoretically grow the sample size you will increase the probability that the pattern will repeat itself. There are many variables that I cannot control like people not knowing what serial had BSOD before replacing, people that had BSOD not reported, people that never had a problem, how many hours a day the set is on, physical environments where set is placed, sets that have been repaired and not replaced......the list goes on. I would like to have the data from 100,000+ sets sold on black friday alone. This random sampling of data is only as good as the people who participate. There is a lot of information that be derived and analyzed if you know anything about statistics.

First off, I wasn't criticizing the thread in particular. I think it's interesting, but that's as far as I'll go. Secondly, I wasn't saying that people were coming to this thread to report dead TVs alone. My point is that there may be people who arrived at this thread to post their problem as a result of a google search and that would be problematic in terms of shading the data. Mainly, what I was driving at was that there are posts of people relating about returning their sets based purely on the serial numbers of their sets. And seeing a post from someone extrapolating percentages of failure rates on certain ranges of serial numbers based on the returns reported on this thread only throws fuel on the paranoia fire. I just wanted to put it out there that this entire thread is anecdotal not based on random, unbiased information gathering and should be viewed as such. A more accurate sample would be defective, charge-back units from someone like Walmart or Costco versus overall units sold in a given time frame.
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post #144 of 179
2/8/13 at 7:51am
1) How long have you owned this unit? - 1 week
2) Where you purchased? - Best Buy
3) Is this your first Vizio E601-A3 unit? - Yes
4) List what happened and the time frame it took since you turned on this unit? - It was perfectly fine for about 5 days. Yesterday I turned on to show off to inlaws. Tried to open netflix. Hit button nothing happend. minutes later netflix showed up. Tried again and the Netflix app takes 3+ minutes to load, other keys do not work on keypad. Buttons on the tv for volume, channel, etc... do not work.
5) Was your unit repaired or replacement? - It is new so I will exchange.
6) Did you buy another Vizio E601-A3? Or which make & model did your replace it with? Will try same model again due to price.
7) What are the FIRST TWO NUMBERS OF YOUR VIZIO SERIAL NUMBER? 49
8) Average hours used per day? approx 2hrs/day every other day on weekdays, 3hrson Saturday/Sunday
Edited by Tray - 2/8/13 at 7:57am
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post #145 of 179
2/8/13 at 9:06am
Quote:
Originally Posted by Tray View Post

1) How long have you owned this unit? - 1 week
2) Where you purchased? - Best Buy
3) Is this your first Vizio E601-A3 unit? - Yes
4) List what happened and the time frame it took since you turned on this unit? - It was perfectly fine for about 5 days. Yesterday I turned on to show off to inlaws. Tried to open netflix. Hit button nothing happend. minutes later netflix showed up. Tried again and the Netflix app takes 3+ minutes to load, other keys do not work on keypad. Buttons on the tv for volume, channel, etc... do not work.
5) Was your unit repaired or replacement? - It is new so I will exchange.
6) Did you buy another Vizio E601-A3? Or which make & model did your replace it with? Will try same model again due to price.
7) What are the FIRST TWO NUMBERS OF YOUR VIZIO SERIAL NUMBER? 49
8) Average hours used per day? approx 2hrs/day every other day on weekdays, 3hrson Saturday/Sunday
Just an FYI i- I (and others) have had this TV "locking" issue when our PCs are also turned on and connected to the internet at the same time. For me it was resolved by upgrading from Windows Vista to Windows 8.
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post #146 of 179
2/8/13 at 10:52am
Quote:
Originally Posted by bdarc23 View Post

Just an FYI i- I (and others) have had this TV "locking" issue when our PCs are also turned on and connected to the internet at the same time. For me it was resolved by upgrading from Windows Vista to Windows 8.

So your saying the tv not responding or a delayed responding is due to windows vista on the network? I do have a PC using Vista but I just checked with it off and off the network. TV still has issues. If I turn the TV off with the remote the action takes about 25 seconds for it to recognize or process the signal. Netflix takes over 3 minutes just to get the screen to pop up. It I use the general app button, the icons take about 2 minutes to pop up on screen. When I try to scroll it takes several minutes to move. Almost like I am on dialup. When I turn it back on I have about 20 seconds in which the menu button will work then it will not work until I cycle the TV. The side buttons do not work either. I do have other devices on the network including computer winth Win 7 and a Mac powerbook.

Suggestions?
Edited by Tray - 2/8/13 at 10:59am
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post #147 of 179
2/8/13 at 11:27am
Quote:
Originally Posted by Tray View Post

So your saying the tv not responding or a delayed responding is due to windows vista on the network? I do have a PC using Vista but I just checked with it off and off the network. TV still has issues. If I turn the TV off with the remote the action takes about 25 seconds for it to recognize or process the signal. Netflix takes over 3 minutes just to get the screen to pop up. It I use the general app button, the icons take about 2 minutes to pop up on screen. When I try to scroll it takes several minutes to move. Almost like I am on dialup. When I turn it back on I have about 20 seconds in which the menu button will work then it will not work until I cycle the TV. The side buttons do not work either. I do have other devices on the network including computer winth Win 7 and a Mac powerbook.

Suggestions?

Haven't read the whole sequence of events nor descriptions..... but whenever I see something about the remote I always just want to note that my remotes work best and sometimes only work when I point them directly to the lower left side of the TV where the faint LED On light resides.
It is even moreso pronounced when using the keyboard side of the remote, when your direction and SPEED of input is very important. YMMV and good Luck!
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post #148 of 179
2/8/13 at 12:09pm
1) How long have you owned this unit?
2) Where you purchased?
3) Is this your first Vizio E601-A3 unit?
4) List what happened and the time frame it took since you turned on this unit?
5) Was your unit repaired or replacement?
6) Did you buy another Vizio E601-A3? Or which make & model did your replace it with?
7) What are the FIRST TWO NUMBERS OF YOUR VIZIO SERIAL NUMBER?
8) Average hours used per day?
1)2 1/2 Months
2)Amazon
3)Yes
4)TV worked fine but arrived at home and lost all picture. Backlights are on but no picture/no response from TV.
5)Vizio will replace it
6)Waiting on new replacement
7)45
8)About six to eight hours a day. (Estimate since this is a family set)

I was talking to one of the vizio reps who had told me that this is a known issue. He said the PCB or Graphic board is shot down and they were making a new revision with fixes so this doesnt occur again. But I made two more calls to vizio to send over pictures and proof of purchase and attempted to ask the reps then about what was told to me and neither of them knew what I was talking about.

As a techie guy, we were speaking about the boards and I'm left to think that either he was more educated than the two women I spoke with or he was just telling me what I wanted to hear. Whatever
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post #149 of 179
2/8/13 at 4:26pm
I just posted on the owner's thread, but thought I'd post here as well. I bought a unit from a Costco here in North Jersey last Saturday with a serial number starting with 45. This was the highest number of a whole stack of E601-A3's that they had on hand starting with 41's. I stopped by there today and they were all gone. They had lots of 55's and 70's, but no 60's. When I inquired, the sales rep said that they had shipped all of the 60's back to Vizio due to a recall for bad power supplies. I actually don't think there is any Vizio recall, but Costco must have had enough returns for bad tv's that they pulled them off the floor, and shipped them back. He couldn't say when they might get a new shipment in, but they were not going to sell anymore of the units they had. Interesting.
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post #150 of 179
2/8/13 at 7:49pm
1) How long have you owned this unit?
2) Where you purchased?
3) Is this your first Vizio E601-A3 unit?
4) List what happened and the time frame it took since you turned on this unit?
5) Was your unit repaired or replacement?
6) Did you buy another Vizio E601-A3? Or which make & model did your replace it with?
7) What are the FIRST TWO NUMBERS OF YOUR VIZIO SERIAL NUMBER?
8) Average hours used per day?

1) Owned since 11/5/12
2) Amazon
3) First unit
4) No issues
5) not repaired or replaced
6) N/A
7) 38
8) 5 hours per day
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