Vizio E601-A3 How long have you had this unit? - Page 6

Thanks again montecore and thank you Vizio!

https://vizio.custhelp.com/app/answers/detail/a_id/962/kw/special%20bulletin
Edited by bxb11 - 2/10/13 at 1:01pm

1) How long have you owned this unit?
2) Where you purchased?
3) Is this your first Vizio E601-A3 unit?
4) List what happened and the time frame it took since you turned on this unit?
5) Was your unit repaired or replacement?
6) Did you buy another Vizio E601-A3? Or which make & model did your replace it with?
7) What are the FIRST TWO NUMBERS OF YOUR VIZIO SERIAL NUMBER?
8) Average hours used per day?


1) 11/18/12
2) Sams
3) First
4) B.S.O.D.
5) Currently waiting on replacement
6) No
7) 40
8) 12-14 hrs average per day

Just got my new set! No lines this time and it shipped with the new Firmware.

1) How long have you owned this unit? < 1 day (2/12/13)
2) Where you purchased? Amazon originally - Had to replace and this came straight from Vizio support
3) Is this your first Vizio E601-A3 unit? No, it's my second
4) List what happened and the time frame it took since you turned on this unit? Looks great so far
5) Was your unit repaired or replacement? This is a replacement, but brand new
6) Did you buy another Vizio E601-A3? Or which make & model did your replace it with? Replaced free of charge by Vizio
7) What are the FIRST TWO NUMBERS OF YOUR VIZIO SERIAL NUMBER? 05
8) Average hours used per day? 3

Unit developed a dead pixel line. Sam's Club in my town (place of purchase) only had SN's 45 and 46. Called the number supplied in "Vizio special bulletin" and while on with the tech rep sent pictures of the bad panel...they agreed to replace with new one, also acknowledging the primary problem with the 38-48 serial numbers. So not a BSOD but perhaps the Green Line of Death...or GLOD LOL.
I will post when I get my new unit...in 8-13 days.

1) 12/18/2012 - Purchased.
2) Target
3) Yes
4) Netlix App would crash - freezing TV and requiring me to unplug/plug the TV back in.
5) No - had to deauthorize and restart
6) N/A
7) 45
8) 4-7

I don't have any major issues as of yet. I don't use the cable box much (only for Basketball) and mostly BluRay and Gaming along with Netflix/Hulu is done. I do have it connected to my PC so I also play media that way also.

It seems I have one of the 'trouble' serial numbers but I also did by the 3 year warranty at Target so I may just ride it out and see if anything crops up.

1) Owned for 0 days, purchased 14 Feb 2013
2) Purchased from Costco (Covington, WA)
3) First unit
4) Bright in the corners, but I haven't done any calibration yet. Less than an hour of up time.
5) No.
6) First Unit
7) WAP05 (1.1.5)
8) 0 hrs during the weekdays and 8-16 hrs on weekends.

SC

does serial number that the number starts 02 have the lip sync problem. just got it last night. should i return it they had a 60" sharp at walmart same 888 price. should i return the vizio for the sharp?

Sharp AQUOS LC-60LE640U was the sharp

Update

Bought day before Thanksgiving at walmart.
Used about 5 hours today.
Wife was watching today and screen went completely black. Sound stayed on for a few min then no sound either. Tried other inputs and other source devices. None work. About to call vizio now.

Same story - screen goes black, no menu, no startup logo. backlight does work, though.

Followed the instructions from the Vizio customer support on this very issue. Awesome customer support from Vizio.

https://vizio.custhelp.com/app/answers/detail/a_id/962/kw/special%20bulletin

Talked with a CS rep in Iowa (Yay! US call center jobs staying put). Very helpful, qualified my serial number and setup the replacement.
Props to Vizio. Manufacturing defects happen. They put out a notice, provided an excellent warranty support resolution, and backup their product 100%.
I'm just glad I don't have to go fight the return/support/warranty issue through Sam's Club because it is pure lost cost for the distributor.
I feel confident that Vizio has addressed the issue and the replacement unit will not have this problem.

Would buy again. Especially at that $688 BF price I snagged this unit at!

Thank you Montecore and Vizio.

1) How long have you owned this unit? 11/22/2012
2) Where you purchased? Sams Club, Mehlville, MO (South St. Louis)
3) Is this your first Vizio E601-A3 unit? Yes
4) List what happened and the time frame it took since you turned on this unit? Blank screen, only backlight works.
5) Was your unit repaired or replacement? I asked for replacement. Props to Vizio for not scripting their reps to pressure for repair only. He said it was totally my choice/preference.
6) Did you buy another Vizio E601-A3? Or which make & model did your replace it with? No. Vizio is replacing. Would buy again, though.
7) What are the FIRST TWO NUMBERS OF YOUR VIZIO SERIAL NUMBER? 40
8) Average hours used per day? 3-4

JUST RETURNED ABOVE UNIT DUE TO A "CIRCULAR RIPPLE IN THE MIDDLE OF THE SCREEN"

NEW UNIT

1) How long have you owned this unit? 2-25-2013
2) Where you purchased? Costco
3) Is this your first Vizio E601-A3 unit? NO
4) List what happened and the time frame it took since you turned on this unit?
35 Days. Had a circular ripple that started in the center and had about three rings. Noticed hevily on white scenes. Also a lot of corner light bleed
5) Was your unit repaired or replacement? Returned to Costco
6) Did you buy another Vizio E601-A3? Or which make & model did your replace it with? EXCHANGED
7) What are the FIRST TWO NUMBERS OF YOUR VIZIO SERIAL NUMBER? 04
8)Average. 3-4 hours

I'll also add that there are too many people posting with only one post etc. These folks literally could just be making up their claims to make Vizio look bad. Vizio claims that it is only a small percentage of displays within the S/N range of the bulletin. So far my set is running well after two months. It is comforting to know that Vizio handling the issue though.

1) How long have you owned this unit? 5 Days
2) Where you purchased? Walmart
3) Is this your first Vizio E601-A3 unit? No, 2nd
4) List what happened and the time frame it took since you turned on this unit? First unit dropped video 3 times in 70 days
5) Was your unit repaired or replacement? Replaced
6) Did you buy another Vizio E601-A3? Or which make & model did your replace it with? Replaced with same TV
7) What are the FIRST TWO NUMBERS OF YOUR VIZIO SERIAL NUMBER? 07
8) Average hours used per day? 5-6 weekdays 10-12 weekends

Are you saying a 60" doesn't exist?!

Thats the first 2 of the model not the serial..my bad.

Correct. The serial # of 60 doesn't exist. Those numbers represent the "week number" of the year. The highest would have been a 52.

In 2012 the serial numbers were WAN ##########. In 2013 they are now WAP ####### (beginning with 01 etc.)

UPDATE: Well we are back to square one. The replacement VIZIO hooked up on 1/23/13 with a serial number beginning with 47 got the BSOD on 3/5/2013. Same exact problem: watching tv and then suddenly picture goes black and we only have sound.......ughhh! Debating what to do this time.......what a hassle this is

NEWEST UPDATE: Went ahead and swapped out the second TV on 3/8/13 for one with a serial number 01 (WAP). Now hoping that the third time's a charm!
Edited by zilla123 - 3/10/13 at 10:26am

Unfortunately, both your units were within the known bad range. Get a new one and enjoy it!

I'm having the opposite problem... Picture is fine and sound isn't working.

Good morning to me , woke up to turn my tv on so my grandkid can watch cartoons, looks like the BSD for me too, this is my second unit as well. I am on page one of this thread magic number of 47, glad I left it on a stand for a test period and did not hang it back on our fireplace. I appreciate Vizios effort but this is really getting to be a pain, every so many months...

EDIT 2nd unit was picked up from wallyworld on 12/15/12, under their 90 policy we have 6 days for an in store swap out.

1. 1 day
2. walmart
3. 3rd!!!
4. too new
5. replaced, twice
6. YES
7. 03
8. 8-10

Edited by todbnla - 3/9/13 at 10:37pm

Agreed--Glad that both Vizio and Wal-Mart are stepping up, but it is very inconvenient to have to keep swapping. You got an 03--we had hoped to get a newer SN than 01, but that's the newest they had. Keeping our fingers crossed.........

1) How long have you owned this unit?
2) Where you purchased?
3) Is this your first Vizio E601-A3 unit?
4) List what happened and the time frame it took since you turned on this unit?
5) Was your unit repaired or replacement?
6) Did you buy another Vizio E601-A3? Or which make & model did your replace it with?
7) What are the FIRST TWO NUMBERS OF YOUR VIZIO SERIAL NUMBER?
8) Average hours used per day?

-

1) First unit, 1 day - arrived damaged. Second unit since Nov. 2012.
2) First unit, online Walmart (returned) Second unit Target, in store.
3) No.
4) First unit, the entire right side of the screen was completely white. Second unit, no problems. (so far, knock wood.)
5) First was returned for full refund.
6) Yes.
7) First unit, unknown. Second unit: 39
8) 8 hours.

1. one day
2. Walmart
3. yes
4. hours, one line going across the entire screen.
5. exchange
6. yes
7. 01
8. at least 8hrs

1) How long have you owned this unit? Purchased on 10/8/12; video failed on 3/10/13; returned on 3/15/13
2) Where you purchased? Costco
3) Is this your first Vizio E601-A3 unit? Yes
4) List what happened and the time frame it took since you turned on this unit? Worked perfectly for about five months; then the video went out, sound was okay
5) Was your unit repaired or replacement? Returned to Costco warehouse for full refund even though it was beyond the 60 day return period
6) Did you buy another Vizio E601-A3? Or which make & model did your replace it with? No, didn't buy another Vizio TV.
7) What are the FIRST TWO NUMBERS OF YOUR VIZIO SERIAL NUMBER? 21
8) Average hours used per day? 2 hrs/day during weekdays; 4-5 hours/day during weekends

1) How long have you owned this unit?

Purchased on 11/17/12

2) Where you purchased?

Sams Club

3) Is this your first Vizio E601-A3 unit?

Yes

4) List what happened and the time frame it took since you turned on this unit?

Worked perfectly for about one month; then the video/sound sync was off on netflix and OTA digital channels and random freezes and eventual powered off by itself. also spotty wireless connection.

5) Was your unit repaired or replacement?

Not replaced or repaired, but will be giving Vizio a call this week

6) Did you buy another Vizio E601-A3? Or which make & model did your replace it with?

No, didn't buy another Vizio TV but plan on getting this one replaced with a new and not refurb one.

7) What are the FIRST TWO NUMBERS OF YOUR VIZIO SERIAL NUMBER?

40

8) Average hours used per day?

3 hrs/day during weekdays; 4-5 hours/day during weekends

edit: 5-15-13:

called Visio and have a NEW replacement coming in about 7-10 days. I lost the extra year warranty that they gave everyone that has the affected model and only have a 1 yr warranty from date of original purchase which was back in November 2012.
Edited by Spiffygreek - 5/15/13 at 11:28am

1) How long have you owned this unit?
December 2012

2) Where you purchased?
Wal Mart

3) Is this your first Vizio E601-A3 unit?
Yes

4) List what happened and the time frame it took since you turned on this unit?
Worked fine until two weeks ago, April 14, then BSOD, sound, no picture, you know the drill.

5) Was your unit repaired or replacement?
Replaced by Vizio with a new unit

6) Did you buy another Vizio E601-A3? Or which make & model did your replace it with?
New replacement arrived April 25

7) What are the FIRST TWO NUMBERS OF YOUR VIZIO SERIAL NUMBER?
BSOD unit 43
New unit 15



8) Average hours used per day?
3 hours during the week, 6 hours on the weekend.

Got our Vizio just before the Superbowl.

From Costco

First E60-1A3

Noticed a couple of instances of the screen going black for either a few seconds and recovering on it's own or after we turned on/off.

It's a serial No. 48 -

We are coming up on the 90 day return window at Costco on Saturday - Should we go ahead and return?

Did people who got the BSOD, have short periods of BS before the TV stopped working completely?

1. 1 Week
2. Amazon
3. Yes
4. NA
5. NA
6. NA
7. 47
8. 6-7hrs