Have not posted in a while, but I wanted to relay some good info to those of you who might have had a premature failure of the lamp in your 8350. I purchased my PJ on 4/1/11 and was super happy with it until about 8/20/12 when after 830 hours the lamp suddenly dimmed and then refused to light. I removed the lamp and observed that the post that the filament is attached to was drooping, as if it melted. I looked through my owners manual and read that there was a 90 day warranty on the lamp. I never bothered to call epson, assuming they would cite the written warranty limitations, and tossed the lamp. So I purchased a replacement from Pureland Supply, which offers a Sylvania OSRAM lamp. I was not sure about the lamp, but after looking at their customer service reviews I though it was worth the risk to save close to 200 bucks. So I bought the lamp, installed, ran fine from Aug 2012 till 1/1/13 when it suddenly would not stay lit. I removed the lamp in order to examine and reseat it, as I did so I noticed glittery flakes coming off the lamp. On the bulb the reflective material was crackling and flaking off ad area about the size of a oval dime. Never seen this phenomenon in 12 years of owning PJS. Reseated the lamp and refused to stay lit. Again I checked my docs and find I am 40 days out of warranty.
Kind of down in the dumps as i got all these new BR discs for Xmas and cant watch em, I called up Pureland and give them the skinny, and to my surprise I get them to agree to replace the lamp for a $50 dollar handling fee. Boxed up the defective one and shipped it off, I am now waiting on the replacement. In the mean time I got to reading some reviews in PJ Central on the new and old models and see a edit to a review of the 8350 that states that because of known issues epson had extended its 2 year PJ warranty to the lamp. Joy! Now I had to convince them to replace a lamp that blew out over 4 months ago AND I did not have a "dead lamp" to return. As expected I met some resistance with the first line tech sup rep, he stating that I had to make a claim within 90 days of the failure...I offered to read him the warranty terms and challenged him to point out that clause and he could not. I also expressed that epson chose to modify the terms of the lamp warranty coverage with no notice to the customer, and just because I was not aware of the additional time afforded me did not void that coverage. He then tried to tell me that because I purchased a replacement through a 3rd party I was not entitled to a replacement, to which I argued that my transaction with Pureland was not relevant to the warranty and its application.
Basically after asking for a supervisor/manager he put me on hold for 5 minutes and came back asking for serial # info so they could replace the lamp as "a one time courtesy", whatever makes them feel better. The lamp was defective, they have all but admitted that they have/had an issue with lamps in this series.
So in the end I have 2 new lamps coming my way, with a little sugar, persistence, and convincing arguments it seems that you can get good service from both Epson and Pureland.
Kind of down in the dumps as i got all these new BR discs for Xmas and cant watch em, I called up Pureland and give them the skinny, and to my surprise I get them to agree to replace the lamp for a $50 dollar handling fee. Boxed up the defective one and shipped it off, I am now waiting on the replacement. In the mean time I got to reading some reviews in PJ Central on the new and old models and see a edit to a review of the 8350 that states that because of known issues epson had extended its 2 year PJ warranty to the lamp. Joy! Now I had to convince them to replace a lamp that blew out over 4 months ago AND I did not have a "dead lamp" to return. As expected I met some resistance with the first line tech sup rep, he stating that I had to make a claim within 90 days of the failure...I offered to read him the warranty terms and challenged him to point out that clause and he could not. I also expressed that epson chose to modify the terms of the lamp warranty coverage with no notice to the customer, and just because I was not aware of the additional time afforded me did not void that coverage. He then tried to tell me that because I purchased a replacement through a 3rd party I was not entitled to a replacement, to which I argued that my transaction with Pureland was not relevant to the warranty and its application.
Basically after asking for a supervisor/manager he put me on hold for 5 minutes and came back asking for serial # info so they could replace the lamp as "a one time courtesy", whatever makes them feel better. The lamp was defective, they have all but admitted that they have/had an issue with lamps in this series.
So in the end I have 2 new lamps coming my way, with a little sugar, persistence, and convincing arguments it seems that you can get good service from both Epson and Pureland.
