Panasonic SC-BTT490 (Netflix Audio Stops Working) Only way to fix is Factory Reset!!! (Seems to...

Hi -

I recently purchased this Blu-Ray/Surround Combo. I am having some issues with Netflix.

I am connected LAN so wireless is not an issue.

Netflix Audio stops working after 1-2 days. The only way to fix this is with a Factory Reset!!!! Which is horrible as you have to re-sign into all the software which is insanely tedious!!!

I can replicate the problem by going into the Audio Delay in the Setup. As soon as you adjust the Audio Delay in Instantly breaks Netflix!

If I leave it on Auto - It will break Netflix within about 2 days. I get video perfectly but NO AUDIO at all. I have the most recent firmare installed on the Blu-Ray as this is the first thing I did when I set it up.

I have tried the magic UpUP Down Down Left Right UP UP UP UP in netflix to deactive but this does not fix the issue. Only way is factory reset.

What on earth could be causing this! Has anyone with this setup had Netflix Audio issues. All the Other Software Works perfectly fine.

Amazon, Hulu, Youtube.... Its just Netflix that has this issue. We watch alot of Netflix so Its driving us crazy. I have tried adjusting the Audio From Bitsream to PCM to see if this fixed the issue but it does not. I have also played around with a lot of the other settings but to no avail.....

Is there anyway I can download the previous Firmware form Somewhere to see if this solves the issue?

Issue has been Fixed.

After searching here on the forums I read the Setting "Deep Color" which is set to on by default can cause problems with HDMI and Audio.

I turned it off and everything works perfectly.

If you are having any Netflix issues please try and turn this setting off and see if it solves your problem.

Thought someone might find this helpful in they end up where I was. I emailed back Panasonic and told them as well in case someone calls them about the issue.

Hi Just saw this!

Well it partially fixed the problem. Meaning, It worked! but the audio cut out again after a week.

Only this time I can just deactivate Netflix and re-login and everything works again. Before this I had to factory reset which was horrible.

So here is the fix -

Go into the Home Menu, Other, Settings, Video, HDMI output

You will see a setting called Deep Color Output. Turn this OFF. (Netflix Audio should now work again)

Hopefully this works for you. If it does and audio stops working again after a few days or week, all you have to do is go into Netflix on your blue ray.

In that main browsing page hit.

Up, Up, Down, Down, Left, Right, Left Right, UP, UP, UP, UP

A menu will pop up to deactivate your account. Click on it. Then log back into Netflix. You will have to re-enter you email and password. This will fix the audio again. It sucks, but its much better than having to do a factory reset and type Everything in again!

I know what your thinking, some developer played Contra way to much when they were younger. The good news is its pretty easy to remember after you do it a few times. Seriously though they could have just put this in a dam menu for Netflix!!!!



So its not 100 percent solution but I really hope this info helps. It took me forever to figure it all out. I spent a week scouring the Net to get this fixed.

Also Panasonic really needs to get the dam bugs out of there Netflix software. Its ridiculous. I actually told them they should hire a different company to design the Internet part of there software as from what I can tell everyone complains about it in reviews. Its slow clunky and counterproductive. At least the other software seems to work just fine though. beside the clunkyness of it.