Originally Posted by All Time TV's return policy
Damaged Products: TVs
We make every effort to prevent shipping damages. Upon delivery, you must inspect and test the merchandise for damage or defects.
If your package appears damaged upon receipt, simply REFUSE the shipment. Once you sign for the delivery, you can no longer make any damage claims.
If you should place an order with All Time TVs and then refuse a package for any reason other than damage to the merchandise in the box, please know that you will receive a refund for the amount of your original transaction less any shipping charges All Time TVs incurred in getting the package to you originally, as well as the cost of the return shipping, plus a 15% restocking fee. The box and packaging material inside the box are designed to protect your product. They are designed to absorb the impact of shipping. Just because there are visible signs of damage to the box does not mean that your product inside is damaged. You must remove the box and inspect the contents inside!
If there is any damage to your product, you must refuse the delivery- do not sign for it, and note the damage on the delivery form. You must do this in order for us to file a claim on your behalf and ship you another unit. If you accept the package(s) damaged, it will be extremely difficult to have the shipping company cover the product under their insurance policy.
**Please note** You must retain all manufacturer packaging until such a time as you are satisfied that the items delivered are in complete working condition, and there is no damage to them. Manufacturer packaging is a MUST regarding claims of damaged merchandise. If you do not retain the packaging, there is no way to file a claim. The result of that is we are unable to send a replacement, nor will we be able to refund the cost of the item.
Defective Products: TVs
For the convenience of our valued customers we offer an easy to follow return policy for defective items. Eligible defective products may be returned for an exchange within 7 days from the date your product was delivered. Defective products will be exchanged for the same model only. Defective products must be returned with the original box and packaging and with all included materials including, but not limited to, warranty cards, manuals, and accessories. The UPC label must be intact. We reserve the right to charge for all missing materials.The 7 day defective exchange policy does not apply to TVs 37" and larger, any oversized product(s) shipped via our motor freight company (not UPS/FedEx), appliances or receivers. If any of these items are deemed defective, they will be covered exclusively by the manufacturers’ warranties, and you must contact the manufacturer for any repairs.
If you need assistance with arranging service, please call us at 1-866-976-2799.
Note: Defective TVs 37" and larger will be serviced by a manufacturer authorized service provider who will be chosen at the sole discretion of the manufacturer. Defective TVs 37” and larger that can not be repaired will be replaced by their manufacturers.
To process a defective return/exchange of a TV (only TVs smaller than 37") you must contact Customer Service at 1-866-976-2799. All returns/exchanges require a Return Authorization Number (RA#). This will be provided by Customer Service. All Returns/Exchanges must be double boxed (manufacturers box must be inside of another box designed for shipping), with the RA # written clearly on the outer box accompanied by a note, explaining what is wrong with the item, in the original merchandise box.