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AllTimeTvs experiance - Page 2

post #31 of 164
Expecting a delivery of un65f8000 tomorrow. So far their customer service has been outstanding keeping me updated on the progress. Also not pushy at all about add ons.

Update:
Got the TV , it looks amazing!
At first I was upset that only 1 remote was included, but while registering on samsung.com , message popped up about getting a free standard remote.
I used WMN350M Mini Mount and that worked out good too.
Edited by morbidz - 8/3/13 at 4:39am
post #32 of 164
Quote:
Originally Posted by morbidz View Post

Expecting a delivery of un65f8000 tomorrow. So far their customer service has been outstanding keeping me updated on the progress. Also not pushy at all about add ons.

Update:
Got the TV , it looks amazing!
At first I was upset that only 1 remote was included, but while registering on samsung.com , message popped up about getting a free standard remote.
I used WMN350M Mini Mount and that worked out good too.

Congrats! Best kept secret to buying big ticket items...while it's not for everyone, the adventurous types can really take advantage of the savings!
post #33 of 164
Quote:
Originally Posted by cyphron View Post

Quote:
Originally Posted by morbidz View Post

Expecting a delivery of un65f8000 tomorrow. So far their customer service has been outstanding keeping me updated on the progress. Also not pushy at all about add ons.

Update:
Got the TV , it looks amazing!
At first I was upset that only 1 remote was included, but while registering on samsung.com , message popped up about getting a free standard remote.
I used WMN350M Mini Mount and that worked out good too.

Congrats! Best kept secret to buying big ticket items...while it's not for everyone, the adventurous types can really take advantage of the savings!

I bought my ln55b650 from eastcoasttvs 4 years ago which I believe is their sister company so I felt pretty confident buying from alltimetvs this time around. Saving almost $1K was well worth doing business with them.
post #34 of 164
so how about an update? is the tv what u hoped for? im looking to by the same un65f8000.
post #35 of 164
well I pulled the trigger today and bought from alltimetvs.... un65f8000BFXZA... 2884.00 TOTAL PRICE ... freight ins included...white glove delivery... 5 yr in home warranty.

UPDATE 9/3

received an email the same day[labor day] that my order was shipped and tracking num was included.

the shipper was AM.
Edited by chiasports - 9/3/13 at 8:07am
post #36 of 164
I'd be interested in knowing the name of the shipping company they used. I just ordered a TV from them and they are using Manna Trucking. So far, I haven't been able to track the order because the trucking company says they haven't had the shipping confirmed by the seller yet. Also, the shipper claims to give "White Glove" delivery. Did they do this for you? Thanks. Jim
post #37 of 164
The shipping company they used to ship from NY to California for me was AM Trucking. "White Glove" just means they bring the TV in, unpack it, turn it on, and then let you inspect for damage. I also got $66 refunded as the price went down that much within 30 days through BuySafe. It's a good thing they offer that as prices seem to fluctuate on a daily basis.
post #38 of 164
Thank you. I'll let everybody know how this turns out. So far, so bad. Seem to be getting the run-around. Maybe I'll try calling the salesman, William, to put some pressure on the shipping department, if I don't hear something good pretty soon.
post #39 of 164
Post a review on resellerratings and complain. They will call you back so fast it will make your head spin.
post #40 of 164
Quote:
Originally Posted by 58Impala View Post

Thank you. I'll let everybody know how this turns out. So far, so bad. Seem to be getting the run-around. Maybe I'll try calling the salesman, William, to put some pressure on the shipping department, if I don't hear something good pretty soon.
They seem to use local nonname delivery companies, when I was trying to track my order I called alltime and the salesman patched me through to the delivery guy. All went smooth.
post #41 of 164
Quote:
Originally Posted by cyphron View Post

The shipping company they used to ship from NY to California for me was AM Trucking. "White Glove" just means they bring the TV in, unpack it, turn it on, and then let you inspect for damage. I also got $66 refunded as the price went down that much within 30 days through BuySafe. It's a good thing they offer that as prices seem to fluctuate on a daily basis.
Did the "buysafe" thing as well and got $80 back, I was expecting a runaround, yet I got a check from them in 4 days after submitting the claim.
post #42 of 164
my shipper is AM with white glove... ill also update my experience in my post!
post #43 of 164

AllTimeTV's Experience

I've purchased a Samsung UN55F8000 from them. I got a call today trying to up sell Service Plan and I opted to decline but was told that the shipping insurance to California would cost me $109. I went ahead as they said its insured and if anything breaks they will send out a new one. Its still a good deal though! Will update this thread with experiences.

09/16/2013 - Placed Order with All Time TV's
09/17/2013 - Received a Call and opted for Insurance which got the price increased by $109 Shipping to California
09/17/2013 - Received the email with Proof of Purchase.
09/17/2013 - Received email that it is shipped.
09/23/2013 - Received a call/Voicemail from AM Trucking that the delivery is scheduled for 09/24 from 11 to 3 PM.
09/24/2013 - Delivered at 12:40 PM. I had received a call 15 minutes prior to the arrival.

Post Delivery thoughts.
TV is brand new. Seems to be the exact same version that you get in best buy. The box looks like its been travelled. The Inside was perfect. All packages sealed. Manufacture is June 2013. Will post pictures. I tested the TV and it seemed ok.

They said they would charge extra to bring it up the stairs. I made them take the elevator. People were very nice and came in a Ryder truck. I had to sign that the TV is ok. Nothing unusual.

Its a good deal.

-- TV Pictures --
photo 1.JPG 1713k .JPG file
photo 2.JPG 2001k .JPG file
photo 3.JPG 1056k .JPG file
photo 4.JPG 1908k .JPG file
photo 5.JPG 1646k .JPG file

Shipping Tracker form AM Trucking.


Pronumber: 1312271 Ship Date: 09/17/13
Bill of Lading #: AT77932
Purchase Order: AT77932
Ship From: EAST ROCKAWAY, NY 11518 Deliver To: Woodland Hills, CA 91303

Pieces: 1 Weight: 0 Service Type: NORMAL SERVICE
- Hide History
SHIPMENT STATUS LOCATION DATE TIME
IN TRANSIT TO CA CALIFORNIA 09/23/2013 15:38
DELIVERY TIME SCHEDULED: 09/24/13 11:00-15:00 DELIVERING TERMINAL 09/23/2013 15:27
IN TRANSIT TO CA NEW YORK 09/18/2013 16:56
ELECTRONIC BILLING INFORMATION RECEIVED DATA CENTER 09/17/2013 15:08Time format: 12 hour 24 hour
Edited by navigates - 9/24/13 at 2:15pm
post #44 of 164
Quite the outfit if they are delivering emails on 9/18 when it isn't even 9/18 till tomorrow smile.gif
post #45 of 164
Quote:
Originally Posted by chunon View Post

Quite the outfit if they are delivering emails on 9/18 when it isn't even 9/18 till tomorrow smile.gif

My bad. smile.gif Fixed the dates.
post #46 of 164
I'm actually looking to purchase that same exact set from them. Any further info on this purchase of yours? Has it arrived?
post #47 of 164
Quote:
Originally Posted by yanathin View Post

I'm actually looking to purchase that same exact set from them. Any further info on this purchase of yours? Has it arrived?

I have updated the tracker. The TV is scheduled to arrive today. I am actually not calling or emailing them. As i'm in no hurry for this TV. I'm taking this as a gift for my parents. Will see how the box is. Post pictures / experience etc.
post #48 of 164
I've updated the tracker. TV received and it looks new and good. I'm personally happy with the deal I received.
post #49 of 164
Yesterday. I tested the TV and it looks perfect. No scratches, the plastic is still on it. The Picture quality is great. There is no point spending more with a box store. If you have a problem with the TV, Samsung will help with warranty and replacement. I've purchased earlier from Samsung and the retailer does not do much anyways when it comes to defects beyond 30 days.
post #50 of 164
FINAL UPDATE: These guys are legit! Aside from a heavy sales pitch after purchasing the TV, everything went extremely smoothly. Please read below to see exactly what my experience was like with them. Now that I know what to expect, I would absolutely do business with them again. The TV sells on Amazon for $2497.99, and my final price was $1863.48. That's a $634.51 discount from Amazon's price.

_____

I saw somebody posted their experience with AllTimeTV's on these forums, and while there were some minor inconveniences noted, things ended up working out in the end. So I gave it a shot and ordered a Samsung UN55F8000. I took a few precautions to make sure I'll be okay if they try to scam me, just in case. I'll be posting my experience here.

I'll continue to update this thread as I receive this shipping information, and I'll post pictures of the set when I receive it. As of right now, my final price after delivery and insurance charges was $1863.48. That's still significantly cheaper than what most places offer this set for, so if this ends up working out in the end, I'll be a happy camper. You just need to simply go in expecting to pay about $200 more than what the set is listed for so you're not blindsided. I'm not quite sure why they don't just list the TV prices for this increased price instead of having to pile on charges after the order is placed - it's still a very good price, and I feel like it would make things seem a lot less "scammy," for lack of better terms.

10/1 @ 9:00pm: Order placed online for Samsung UN55F8000, listed for $1679. Opted for in-home "white glove" delivery for the extra $129, since their return policy kinda scared me. I wanted to make sure that this TV is in perfect working order while the delivery people are still here. Their "curb-side" delivery does not allow for this, which means they could deliver a broken set and drive off and it's completely out of AllTimeTV's hands according to their policy. This $129 is absolutely essential and covers their crazy return policy, if you ask me.

10/1 @ 9:30pm: Checked the order status online and it says "New Order."

10/2 @ 12:00pm: Called AllTimeTV's customer service number to make sure my order went through and when to expect delivery. I was actually doing this to speed things along since I read on here that they always call customers and charge them for shipping insurance a few days after the order is placed and before it actually ships. Turns out that's exactly what I was told when I called. They say they mention it on their site, and I'm sure they vaguely do somewhere, but if you order from them you should expect to experience this. Again, I was expecting it, so I called to finalize everything instead of waiting for them to call me. Shipping insurance ended up costing me around $68 to Chicago. The man I spoke with on the phone, Dave, also tried selling me on an extended 3 year warranty, at first offering it for $199, then $149, then finally $99. I politely declined this offer, along with the offers for discounted HDMI cables. One last thing he mentioned that concerned me a bit was the fact that he mentioned this TV for $1679 was the Samsung UN55F8000BF, NOT the UN55F8000BFXZA. I asked him what the difference was, and he said the one I'm ordering cannot have its firmware upgraded and has a different color board. I've never heard of something like this before. The BFXZA version would cost an extra couple hundred. Again, I was assuming this may have been another sales tactic, so I again politely declined. He said that's perfectly fine, they're basically the same TV, and was still polite about it as well. The order was finalized and I was told I should be expecting a delivery some time next week, with information given to me within the next few days for an exact day and time.

10/2 @ 1:00pm: Checked my order status online and the status is now "Payment Successful."

10/2 @ 1:30pm: Got an email saying my order has been shipped. It also gave me a serial number for my TV, as well as a 7 digit tracking number. I'm assuming the tracking number is only for their internal purposes and won't do me any good until their shipping company contacts me to set up a delivery date and time. I took the serial number to Samsung.com's product support to see if it checked out. It does! It says it was manufactured on 8/31/13, so about a month ago. I registered it on Samsung.com and they gave me an extra 3 months on my manufacturer's warranty. AllTimeTV is not on their list of stores to select where you purchased the TV, so I simply put "Other" and continued on. Also, after I registered the set I went to my account to view my registered products. It does in fact list the TV as the UN55F8000BFXZA model. I also confirmed with Samsung that there is no difference between this and the UN55F8000BF model - just an internal practice that has to do with where the TV was manufactured.

10/4 @ 12:00pm: Saw that other people who have purchased TV's from AllTimeTV's were contacted by "AM Home Delivery" shipping service. Sure enough, I copied the tracking number AllTimeTV's gave me and pasted it into http://amtrucking.com, and it worked! Would have been nice if they told me I could do that, but no big deal. It says it was picked up on 10/2 and is currently in transit. I was also able to set up email alerts for when the tracking info was updated. I'll try giving them a call tomorrow to see when the estimated delivery date is, since I haven't received a date just yet.

10/7 @ 2:00pm: Got a call from AM Home Deliveries to set up a time for my TV delivery. Set it up for Wednesday, 10/9. That means the entire process from pushing the purchase button to receiving the TV would be about one week. Not bad! I've ordered TV's from Amazon before that had the same turn-around time, maybe better by only a day or two. The delivery service guy was very nice on the phone and I made extra sure what my options were for a number of different scenarios (wrong TV model, damaged, not functioning properly, etc). They told me they'll come in and set everything up for me, including unboxing, attaching it to the stand, and making sure everything looks and sounds right. All of this will happen before I sign and accept the delivery.

10/9 @ 12:00pm: TV has arrived and is in perfect condition! The TV is absolutely brand new - no way it was a refurbished or used set. It came with all of the accessories the TV would normally come with, including the two remotes, 4 3D glasses, IR blaster, manuals, cables and everything else. Brand spanking new. I'll be posting pictures later if anybody is interested. The AM Trucking guys came by and let me fully inspect it before I signed for it. It's an absolutely breathtaking set and I couldn't be happier. It is registered on Samsung.com to my account and I ended up saving a ton of money. So, long story short, these guys are legit!
Edited by yanathin - 10/9/13 at 1:05pm
post #51 of 164
Will Amazon price match this company?
post #52 of 164
Nope. Amazon actually has a pretty limited number of retailers that they'll match.
post #53 of 164
Looking to buy from them as well. I don't mind the slow shipping and sales pitch after the purchase......my one BIG issue is whether the manufacturers will honor their warranty if bought from the various sellers. Has anyone had problems with the manufacturer not honoring the warranties due to any particular seller?
post #54 of 164

Money savings or not, this OP completely solidified my commitment to never use those guys.  Holy Moley, no way is this worth the risk.

 

Let's recap:

 

Quote:
Order placed online for Samsung UN55F8000, listed for $1679. Opted for in-home "white glove" delivery for the extra $129, since their return policy kinda scared me.

 

I totally understand this, but it's unacceptable to me to have to pay $129 extra for something just because a vendor won't take back a TV past a certain size otherwise.

 

Quote:
I read on here that they always call customers and charge them for shipping insurance a few days after the order is placed and before it actually ships. Turns out that's exactly what I was told when I called. They say they mention it on their site, and I'm sure they vaguely do somewhere, but if you order from them you should expect to experience this. Again, I was expecting it, so I called to finalize everything instead of waiting for them to call me. Shipping insurance ended up costing me around $68

 

Shady as hell.

 

Quote:
Dave, also tried selling me on an extended 3 year warranty, at first offering it for $199, then $149, then finally $99.

 

This bit of crap is going to cue the scary movie music and then swim up and bite them in the ass big time.  The vast majority of people will do anything to avoid a vendor that does a hard sell like that.  It's not worth the stress.  It's one of the reasons that people absolutely *love* car vendors that have an iron-clad-no-haggle policy with a fixed price on the windshield.
 

Quote:

One last thing he mentioned that concerned me a bit was the fact that he mentioned this TV for $1679 was the Samsung UN55F8000BF, NOT the UN55F8000BFXZA.

 

Well you discovered that to be a bit of confusion on his part later.  I can't tell if it's a lie at this point or not: he might just have the wrong information in front of him.  That's pretty common.

 

Quote:
I asked him what the difference was, and he said the one I'm ordering cannot have its firmware upgraded

 

YOU HAVE GOT TO BE @#$%ing ME !!!!!  Now THAT'S a first.  Even if it had no internet connectivity, TVs have had their firmware upgradeable by USB or SDcard for a long time.

 

Quote:
The BFXZA version would cost an extra couple hundred.

 

Well THAT'S a shock.  LOL.  I think that the XZA means nothing in terms of features but is used as an internal tracking sort of thing.  If you look on their website, the 75" is XZA but the other sizes are not.  There was a few places online where this is mentioned, but in the Q&A section on the samsung site it seems to have been answered only by "MrSamsung, Samsung HQ".  Not sure I can trust that either.

 

By the way, you know why he was so bold right then right?  He's boldly going into nonsense land because he already has your money.  He has nothing to lose.  Pissing you off doesn't cost him a thing.

 

I'm glad you got such a good deal and that you're happy enough.  But the money wouldn't be worth the worry to me.  I'll stick with Amazon's no-hassle return.  Too much can go wrong with TVs right now.


Edited by tgm1024 - 10/4/13 at 8:15am
post #55 of 164
As long as I get what I paid for, I'm happy. But again, I haven't received it yet, so I can't vouch for it just yet. And when it does arrive, I will thoroughly check over everything before I let the shippers leave. But they can try to sell me whatever extras they'd like to and I'm just going to decline. I know what I want, and if it saves me a few hundred bucks, I'll put up with a pushy salesman without complaint.

This just goes back to my suggestion earlier of offering the TV for more money without having to deal with the extra push. For example, instead of listing it for $1679 (which is so low it makes you suspicious), why not offer it for $1900 and offer free in-home delivery, free shipping insurance and a free "3-year" warranty? That way it's still cheaper than 99% of the other places out there and the customer would be satisfied without having to deal with a salesman at all. Customers would just place the order and it would arrive, hassle-free, not wondering if they'd get scammed.
post #56 of 164
Quote:
Originally Posted by yanathin View Post

As long as I get what I paid for, I'm happy. But again, I haven't received it yet, so I can't vouch for it just yet. And when it does arrive, I will thoroughly check over everything before I let the shippers leave. But they can try to sell me whatever extras they'd like to and I'm just going to decline. I know what I want, and if it saves me a few hundred bucks, I'll put up with a pushy salesman without complaint.

This just goes back to my suggestion earlier of offering the TV for more money without having to deal with the extra push. For example, instead of listing it for $1679 (which is so low it makes you suspicious), why not offer it for $1900 and offer free in-home delivery, free shipping insurance and a free "3-year" warranty? That way it's still cheaper than 99% of the other places out there and the customer would be satisfied without having to deal with a salesman at all. Customers would just place the order and it would arrive, hassle-free, not wondering if they'd get scammed.

 

We're in a world where people are ignorant enough to buy a $1000 3 foot HDMI cable.  Once you consider that, just about any stupid business model is possible.  Ayi yi yi....

post #57 of 164
Quote:
Originally Posted by bridgman78 View Post

Looking to buy from them as well. I don't mind the slow shipping and sales pitch after the purchase......my one BIG issue is whether the manufacturers will honor their warranty if bought from the various sellers. Has anyone had problems with the manufacturer not honoring the warranties due to any particular seller?

I registered and got 15 months warranty from Samsung.
post #58 of 164
Anyone buy a Sony TV from them? Considering the 65" xbr900a; their price is great, but want to make sure SONY will honor the warranty
post #59 of 164
In case anybody was following this thread, I posted my final experience above. These guys check out!
post #60 of 164
Quote:
Originally Posted by yanathin View Post

In case anybody was following this thread, I posted my final experience above. These guys check out!

 

Not to me they don't.  No way I'd risk that.  I don't think most people would.

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