Hi, new to the forum and just wanted to share my experience with this online retailer (AllTimeTVs) I ordered the Samsung UN46F7500 from them for a total of $1152 yesterday, today i received an email to call their number and confirm my order. I called the number and the guy i spoke to asked me if i was aware that the model I had ordered did NOT have the Evolution port and went about explaining the importance of the Evolution Kit and if i wanted to purchase the Kit with the TV he will give me a discount. I told him that i was not interested in the Evolution kit and he said, that it was OK if i didn't purchase the Kit and suggested that i at-least order the UN46F7500AFXZA model which costs $100 more but has the Evolution Port and he will give me a discount of the TV. I gave him the benefit of the doubt at this point since i wasn't 100% sure if he was correct or not and at this point his sell pitch continued for a wall mount, and extended warranty. I declined on those and the guy said my total price would be about $1300 because they had to charge $40 something on insurance and that i had to pay for it. It sounded fishy from the beginning when i received the email to confirm my order by calling but still i gave them the benefit of the doubt, something was eating me inside though and felt like something wasn't right.
I went back to their website (ALLTimeTVs) and looked at the UN46F7500 and under the description it said. "Smart Evolution Compatible" below is from their site.
- SMART Evolution Compatible
The Smart Evolution Port allows you to update your Smart TV in the future. The Smart Evolution Kit* plugs into the back of your TV and updates it with new software and technology that will improve your TV performance –faster speed, more content, more features
- 2D And 3D In FULL HD
Experience vivid, lifelike detail and clarity in both 2D and immersing 3D
- ECO Sensor
Measures the intensity of the light in the room and automatically adjusts the brightness of the image on the TV, for more intelligent energy management
- Ultra Slim Design
With ultra-slim bezel, featuring a virtually edgeless design, the picture appears even larger"
I thought to myself, did i just get scammed or is this an error? I wanted to verify so i go to the Samsung website and start a chat session with one of their operators and the transcript is below.
|Chat star time
|| Nov 15, 2013 10:48:55 AM EST
|Chat end time
|| Nov 15, 2013 11:02:02 AM EST
|Duration (actual chatting time)
|| Ralph R
|info: Please wait for a Samsung Agent to respond.
info: You are now chatting with 'Ralph R'. There will be a brief survey at the end of our chat to share feedback on my performance today.
info: Your Issue ID for this chat is LTK1117901208209X
Ralph R: Hi, thank you for reaching out to Samsung technical support. How may I assist you?
John: Hello, I have a very simple question. I am in the process of ordering a Sasmung TV and would like to know if there is a difference betwee the models of a particular series. Specifically, i would like to know if ALL Samsung UNxxF7500 model have the evolution kit
Ralph R: I'd be glad to assist you.
John: Ok thank you
Ralph R: You're welcome.
Ralph R: UNxxF7500 series has the evolution kit which is capable of having features of 2012.
Ralph R: And could you provide me the model numbers of the units to be compared so that I can assist you better.
John: ok, but can you tell me if there is a UNxxF7500 that does not have the evolution kit or ALL UNxxF7500 models have the evolution kit?
Ralph R: Sorry for the typo* ?
John: for example, i see on some websites list UN46F7500AF and other websites list UN46F7500AFXZA do both of those models have the evolution kit? or no?
Ralph R: Thanks for holding.
Ralph R: I see that all the F7500 series have the evolution kit feature.
John: ok thank you very much!
Ralph R: You're welcome. Is there anything else I can assist you with?
John: thank you very much!
Ralph R: You're welcome.
Ralph R: Is there anything else that I can assist you with?
John: You helped tremendously, thank you very much!
Ralph R: You're welcome.
Ralph R: Thank you for chatting with us. If you have a minute, please click on the blue “X close” button to receive the transcript of your chat and fill out a brief survey to help us serve you better.
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info: Chat session has been terminated by the Samsung Agent.
As you can see "All F7500 series have the Evolution kit feature" At this point i was frustrated because, i did not mind the sell pitch and i went for it, but scamming me and selling me a feature that the TV has by default just did not sit well with me. I do not like being taken advantage off so i called them again and told them to cancel my order. The guy asked me why i was canceling the order and i told him that on the description that they have on the TV it said Smart Evolution Compatible, meaning the TV I ordered already had the Evolution port. He said that it was probably a mistake and tried to assure me that i had ordered the wrong model. I told him that it does not matter the TV i purchased already had the port and i shouldn't be charged for it. He said that he only made $30 commission from me and asked me if i really wanted to cancel the order. I wanted to explain to him what the Samsung agent said but before i could tell him that, he said ok i'll cancel the order and put me on hold and few seconds later the call hang up.
Lesson of the day, Beware of the sale pitches from this website, research your products and even if you do not, you can still research post purchase, it is never too late to cancel your order.
On a side note, the price was really good, but ethics are also important when doing business and money will never trump ethics in my life and i will never let anyone take advantage of me knowingly or after the fact.