In November I sent my Darblet back for the firmware update. I sent it USPS with delivery confirmation. Over the Christmas season with relatives visiting, etc., I didn't pay much attention to the fact that it hadn't been returned. So, I recently contacted them and told them I hadn't received it back. Furthermore, so much time had passed that I couldn't locate the tracking receipt for delivery confirmation. They said they would make it good and they did. Today, a new Darblet showed up on my porch. I don't know if USPS lost my original unit, if DarbeeVision misplaced it, or what happened, but DarbeeVision sent me a new replacement unit when they could have told me to stuff it since I couldn't prove delivery. I was a happy customer before, and I'm even more happy today. Thank you DarbeeVision!
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1/21/13 at 8:22am