Help! One Of The Most Bizarre Issues I've Seen!

I am simply at a loss for words to describe what I have here. Long story short: I- about every 6 months or so- give a very gentle wipe down of my Kuro 6020 screen with Invisible Glass and a perfect micro fiber cloth.

I've owned the display for 4+ years and this has never been a problem. This time however, it caused an odd film to remain. So, after simply wiping it with a new dry micro cloth (which did not work) I sought out an alternative. I found that a micro cloth with distilled water works wonderfully...and it did. Screen came out perfectly smudge/film free. Beautiful.

All ok? No. I did not mention earlier but I also used windex on the bezel ONLY. Big deal? Not to me as I have used BOTH of them numerous times on the bezel with zero issues. None.

What's the problem, then? Well, over the last 4 days- everyday- I have had a white, superficial film develop on the left, right, and bottom of the bezel. Everyday.

Why do I say everyday? Because after I wipe it SPOTLESS, it comes back in 12-24 hours.

And when I say wipe it off, I mean I see the residue/whatever come of onto the cloth while the bezel looks completely unharmed.

I'm telling you gang, this is the weirdest thing I've seen re electronics...simply bizarre.

Now I've tried the windex and distilled water again, and again, while it comes away completely perfect after I'm through...it returns identically within 12-24 hours.

I've attached pics, my hope is some other poor soul has encountered this and has found a solution as I'm completely baffled.

My only though is that the invisible glass is a bit old so perhaps the composition has changed...pioneer actually endorsed its use on the panels as late as 2010.









Thanks in advance, all.

James
Edited by mastermaybe - 1/24/13 at 4:12pm

Just tried a little distiller water again...looks great again. I was considering the fact that it's just "drying", but it's buffed dry in minutes or seconds...and if not completely devoid of moisture, you figure it's certainly bone-dry in an hour or so?

????

James

Whaddya know? It has returned nearly 24 hours later.




Crazy!

James

Called Pioneer...they have never heard of or seen the phenomenon before.

Of course.

James

Thanks for the ideas, guys.

Here's my new thought: I WAS reusing the same micro-cloth to remove the "residue" each time so perhaps a new wash on the cloth will help. Again though, the odd part is that it seems to keep reappearing in the same spots.

BUT, again, I keep removing SOMETHING!?

Perhaps something got into the acrylic and is now getting "pushed" out by the heat? If I was wiping nothing off and simply hydrating it I'd be less optimistic, but I'm hopeful as it appears (cautiously, there) that's it's at least getting lighter.

Lets see what happens after this go round and I think dawn is next as that's pretty mild.

Thanks again!

James

^ I hear ya, but I'm still optimistic.

All this really gets interesting because I've been using the same products for 4 years with absolutely no problems. Now all of a sudden the bezel goes from pristine to this after one application?

I really think it's the expired Invisible Glass.

And I'm done with anything but DISTILLED water at the most.

When it's (the bezel) dry, it looks fine- perfectly uniform and glossy.

Like right now, it's been 3+ hours and all is well. Lets wee what happens by tomorrow am/pm.

James

Yep, thanks. But unfortunately their composition can change with time and they can become more volatile. medicine, with enough time becomes poison. In my case at least I didn't mix the I-glass and windex.

'm getting more and more nervous with each passing day.

Ridiculous I even used the windex- I knew better and didnt need it in the first place. Dammit.

I cannot tell you how odd it is that it goes a day looking great and then just comes out of nowhere.

Now I'm just preparing myself for the worst. I too have thought of a restoration type product but let's not even think about how that could go.

What a mess. Please everyone: learn from my stupidity and carelessness. Nauseating.

James
Edited by mastermaybe - 1/24/13 at 3:40pm

Panel itself is excellent...flawless really.

Keeping fingers crossed...bezel is residue/white free 18 hours in.

Thanks again, all.

James

Ok not that anyone really cares, but two days on, I'm claiming VICTORY!

After talking to an "expert" he pretty much reiterated my initial thought: are these products "ideal" for use on the panel? No.
But would an application of them all of sudden cause these problems after a single use after using them for "x" of years every 4-6 months?
Probably not.

So, a few good wipes with some distilled water and a clean micro fiber cloth solved it...it appears after two days!

Thanks again everyone for all of the advice and well wishes!

James