Originally Posted by MrEastSide
I could have sworn that they price match places like Amazon now. I'm sure I've even seen it mentioned in their Sunday newspaper ads.
I won't comment on the good vs bad experiences; level-headed vs emotionally charged debates here — frustration and the act of being infuriated happens in all walks of retail today...Best Buy is no exception. But insofar as matching goes, they match the following online: Amazon.com, Apple.com, Bhphotovideo.com, Buy.com, Crutchfield.com, Dell.com, Frys.com, hhgregg.com, HP.com, HomeDepot.com, Lowes.com, Newegg.com, OfficeDepot.com, OfficeMax.com, Sears.com, Staples.com, Target.com, TigerDirect.com and Walmart.com.
They also match a lower price between their own stores and on BestBuy.com.
To me at least, this covers many/most of the current big-name electronics and 'home' players. It took, IMO, far too long to get there, but it's here; and I could care less why they arrived here (they had to), either. And no, I don't think anyone so-called deserves to go down in flames. There's just too many variables at stake, especially the human element in all of this. I suppose it's true: if you don't like it, don't go there. I suppose it can be annoying if sales associates pester you and ask if you need help with anything, but what's the alternative? Either you get asked too often for help or not enough/at all. Either way, someone is going to complain, somewhere. It certainly shouldn't discourage one from entering a Best Buy. Some are great, some aren't. I could say the same about entering a Target store or a Home Depot...but then again, I guess it's way more en vogue
to pile on the daily onslaught of dissatisfaction plaguing the ailing giant. Agreed, though, that as one member pointed out, most of us here already know a vast majority of things concerning electronics, and even more importantly, already know what we want going in. If they don't carry a particular item or brand of preference, I can only assume you knew that already before you stopped there. So the point seems moot. As for not carrying what you feel they should, provided you don't need it right then and there, I would simply ask if another location has whatever it is I need, or order it for me so I can pick it up or have it shipped to me or whatever. It only takes a couple of days, at most. And for good measure, I'd ensure that whatever price I'm paying isn't lower elsewhere, otherwise I'd be sure to point out the matching aspect. At this point, I have no doubt they'll accommodate wherever they can.