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Official* Xfinity X1 STB Thread - Page 29

post #841 of 1424
Quote:
Originally Posted by 4mula1 View Post

I kind of like the new last button feature. Not the fact that have to hit enter to tune into that channel, but you get a list of up to the last 9 channels viewed, and the list includes any show you were watching on the DVR.

Having to hit enter each time is a disaster. It's a step backwards.
post #842 of 1424
Quote:
Originally Posted by blairhh View Post

Last night my remote control was not being recognized on a few instances when attempting to pause and FF DVR'd content. I really hope this doesn't happen again. The commands would be recognized roughly 5 seconds after I'd make them on my remote.

I'll ask again because I'm a bit worried. I've been disconnecting my X1 box from its power source every night the last few nights because the noise irritates me when I sleep. (Box is in my bedroom.) I simply plug it back into the power source in the morning. Is this potentially harmful for the box? If not I'm going to continue doing this moving forward. No noise plus it doesn't use power.

Also want to add how absurd the 'last' button feature is. You must press 'okay' after indicating that you want to return to the previous channel. This made flipping between football and baseball on Monday night an absolutely nightmare. I can't believe what a step back the X1 is in some regards compared to previous - gen STB's. I'm going to send Comcast some feedback online to air out my X1 annoyances. (There are many.)
Damage,no. But you will miss any updates that are pushed out. As for the last button, that is one of the few features that I like and actually works. Just hitting last would work if you were limited to the current and last channel only. You have many to choose from so hitting the "enter" is necessary.

S~
post #843 of 1424
I like the last feature also. I wish you did not have to erase all the channel icons to delete just one channel. Why not be able to choose as to which channel icon you would like to delete? You highlight the icon, hit the "D" button and that channel is eliminated from the history list.
post #844 of 1424
Quote:
Originally Posted by Bkultra View Post

They removed the source button from the X1 remote because a large amount of their call/tech visits were due to being set to the wrong source. You will have to switch using another remote.

Has there been any discussion around good alternative remotes for the X1? I believe I saw mentions of getting the Logitech Harmony set up for the X1 box, but it didn't seem like it was necessarily straightforward. Anyone have any insight on this? I need the ability to switch sources, and to power down my receiver which has separate button codes for ON and OFF, unfortunately, so powering ON works with the aux functionality of the X1 remote, but I can't power OFF with it.
Quote:
Originally Posted by blairhh View Post

Having to hit enter each time is a disaster. It's a step backwards.

Nah, its a tradeoff, the advantage being you get to pick from any of 9 previous channels instead of being limited to only your last most recent. You may not like this tradeoff, but I'm sure others do. It's certainly not a "disaster" (especially given the laundry list of other concerns that have been brought up here) nor can it definitively be called a "step backwards". I like the new "last" functionality better, personally...hitting last-enter is not really an issue for me given that I can also browse from a history of 9 channels if I desire. Normally that 9-channel history is deep enough that it contains all the channels I might want to switch to quickly.
post #845 of 1424
Quote:
Originally Posted by db00 View Post

Has there been any discussion around good alternative remotes for the X1? I believe I saw mentions of getting the Logitech Harmony set up for the X1 box, but it didn't seem like it was necessarily straightforward. Anyone have any insight on this? I need the ability to switch sources, and to power down my receiver which has separate button codes for ON and OFF, unfortunately, so powering ON works with the aux functionality of the X1 remote, but I can't power OFF with it.

I have a URC MX6000 remote that handles the X1 plus my home theater where I normally watch TV. It is expensive and you need to buy one thru a dealer to get the SW. URC also makes less expensive models that would solve your problem. PM me if I can answer any specific question. BTW, there is a learning curve for the URC remotes but it is programed thru your computer(USB connection). It can be IR or RF depending on your needs.
post #846 of 1424
Quote:
Originally Posted by db00 View Post

Has there been any discussion around good alternative remotes for the X1? I believe I saw mentions of getting the Logitech Harmony set up for the X1 box, but it didn't seem like it was necessarily straightforward. Anyone have any insight on this? I need the ability to switch sources, and to power down my receiver which has separate button codes for ON and OFF, unfortunately, so powering ON works with the aux functionality of the X1 remote, but I can't power OFF with it.
Nah, its a tradeoff, the advantage being you get to pick from any of 9 previous channels instead of being limited to only your last most recent. You may not like this tradeoff, but I'm sure others do. It's certainly not a "disaster" (especially given the laundry list of other concerns that have been brought up here) nor can it definitively be called a "step backwards". I like the new "last" functionality better, personally...hitting last-enter is not really an issue for me given that I can also browse from a history of 9 channels if I desire. Normally that 9-channel history is deep enough that it contains all the channels I might want to switch to quickly.

I use a harmony. It's a few years old. It makes it easy for my wife to use my setup.The only issue is when she sets the remote down before it finishes shutting everything off. Then the vicious cycle starts
post #847 of 1424
I thought the last button was a step back also, but now that I have been using it for a while I actually like it. We as consumers have gotten very spoiled in some respect about the things that we want. Especially those of us that frequent forums. Half of the things that annoy me about various pieces of equipment I may never have noticed if I had not read about it. But I do understand why we are so demanding. We are spending our hard earned cash and we want things right.
post #848 of 1424
URC makes the x1 remote and also makes the non x1 remote and also the dta remote for Comcast. So the best best is to stik with URC if you want the most compatiblity. Also most cable providers use URC to make their remotes so you should not have any trouble using a URC remote with the x1 or any of the Comcast dvrs or set top box
post #849 of 1424
Has anyone had an issue with the X1 box freezing/glitching intermittently? It happens A LOT, but it's very short when it happens.

Like the picture will freeze for say a second or two, then catch back up. I've had Comcast out 4 times, the last Rep put in a mini amplifier or something and ran a new line from the pole, which according to his numbers, I have a perfect signal. It happens even on recordings or live TV and just curious if anyone is having this issues. At first it was bearable, now it's getting out of control.

Also, I have had the FF issue where it jumps to the beginning/end of a program. I usually FF until just before the program is going to resume, hit the rewind button for a second and then play, seemed to work.

I hope someone can chime in on the freezing/glitching issue, it's super annoying and I just want to see if I am the only one experiencing this before I call them again.
post #850 of 1424
I got X1 today, and there is now way I'd ever go back to the old UI. the new one is 10x better, I hope the bugs get ironed out and fixed. They have the right ideas in the UI.

The XR2 remote is very unergonomic in button placement, in the older remote even in the dark I could make out buttons by feel, now they are too close together.
The box also needs to respond faster since it's a much newer tech with new code.

All my on demand shows show up as not subscribed, e.g. I have HBO and can tune to it but not watch on demand. Not good. And recording capacity still seems to be 500GB.
post #851 of 1424
Quote:
Originally Posted by citico View Post

I like the last feature also. I wish you did not have to erase all the channel icons to delete just one channel. Why not be able to choose as to which channel icon you would like to delete? You highlight the icon, hit the "D" button and that channel is eliminated from the history list.

Or, just change the channels to the ones you want in the list, eventually (once you change to 9 different channels) the one you don't want will be replaced. smile.gif
post #852 of 1424
Quote:
Originally Posted by db00 View Post

Has there been any discussion around good alternative remotes for the X1? I believe I saw mentions of getting the Logitech Harmony set up for the X1 box, but it didn't seem like it was necessarily straightforward. Anyone have any insight on this? I need the ability to switch sources, and to power down my receiver which has separate button codes for ON and OFF, unfortunately, so powering ON works with the aux functionality of the X1 remote, but I can't power OFF with it.
Nah, its a tradeoff, the advantage being you get to pick from any of 9 previous channels instead of being limited to only your last most recent. You may not like this tradeoff, but I'm sure others do. It's certainly not a "disaster" (especially given the laundry list of other concerns that have been brought up here) nor can it definitively be called a "step backwards". I like the new "last" functionality better, personally...hitting last-enter is not really an issue for me given that I can also browse from a history of 9 channels if I desire. Normally that 9-channel history is deep enough that it contains all the channels I might want to switch to quickly.

I'm using a URC MX-780 and it works fairly well. URC just updated the IR code base for the X1 boxes and that has seemed to solve most of the issues I was having. That being said, I really miss the older style URC MX series remotes. I guess I'll get used to it but I had four MX-350s throughout my house using RF base stations and they worked flawlessly, were easy to hold and see and could take a beating. I had to get rid of them because of the X1 boxes.
post #853 of 1424
Quote:
Originally Posted by Defcon View Post

I got X1 today, and there is now way I'd ever go back to the old UI. the new one is 10x better, I hope the bugs get ironed out and fixed. They have the right ideas in the UI.

The XR2 remote is very unergonomic in button placement, in the older remote even in the dark I could make out buttons by feel, now they are too close together.
The box also needs to respond faster since it's a much newer tech with new code.

All my on demand shows show up as not subscribed, e.g. I have HBO and can tune to it but not watch on demand. Not good. And recording capacity still seems to be 500GB.
Here's my definition of a good UI. I'm able to pick shows and series to record, and they actually record. The recorded shows stay on my DVR until I decide to delete them. I can watch the shows that I've recorded. And I can watch shows those shows live and on demand that I'm entitled to watch. I don't understand how a UI can be so good that it makes one put up with flaws in the basic functionality of the unit. I'm planning to stick with the old unit until you folks think the basic functionality is as good as the older units.
post #854 of 1424
I'm sorry but I could not disagree more with any of you saying that the 'last' feature is good. When I'm flipping between two sports games for example I don't want or need a list of other channels. I just want to easily flip back and forth between two airings. It doesn't get easier then hitting a button once. Yes, hitting 'ok' isn't the end of the world but it takes more time and one additional step to quickly go back and forth. This is especially frustrating during live sports when timing can be crucial to catching things live. So if you like the new 'last' feature, so be it, but it's something that for my needs is a huge hinderance. Just one of the many elements where I think my previous setup was actually superior. Also I came home yesterday in the middle of 'PTI' airing. I wanted to watch it from the start so I went to my recordings and it wasn't listed. (Plus no red light.) So I quickly go to record it on ESPN2 at 6/6:30. As I go to access the ESPN2 recording and I find the original 5:30 program in my recordings now. This never happened with my previous DVR.

As for updates, can't I check for them manually? Also can anybody attempt to explain why I can't simply hold down the volume button (up or down) for it to change? Repeatedly pushing it is just nonsense.
post #855 of 1424
There is an update button in the setup menu. Most of the time it says firmware is current. As for the volume button, it might be a combo of the code and the TV. It works perfectly with my Sharp 80LE844. I just hold down the button and the volume will increase or decrease appropriately. You might try a different code.

S~
post #856 of 1424
Quote:
Originally Posted by teachsac View Post

There is an update button in the setup menu. Most of the time it says firmware is current. As for the volume button, it might be a combo of the code and the TV. It works perfectly with my Sharp 80LE844. I just hold down the button and the volume will increase or decrease appropriately. You might try a different code.

S~

But if an update is available I'll know by looking in the setup menu right?

I never thought that the code could be the issue. The Comcast tech paired my TV and X1. The fact that you personally can hold down the volume button means I'm in the wrong here.
post #857 of 1424
Quote:
Originally Posted by blairhh View Post

But if an update is available I'll know by looking in the setup menu right?

I never thought that the code could be the issue. The Comcast tech paired my TV and X1. The fact that you personally can hold down the volume button means I'm in the wrong here.
Unfortunately not. You have to actually hit the update button. I've never actually seen it update unless it was part of an install. It's usually pushed out during the night when an update is available. It might also work if you physically turn your box off at night and you miss the update.

S~
post #858 of 1424
Quote:
Originally Posted by teachsac View Post

Unfortunately not. You have to actually hit the update button. I've never actually seen it update unless it was part of an install. It's usually pushed out during the night when an update is available. It might also work if you physically turn your box off at night and you miss the update.

S~

By 'physically turn your box off at night' you mean unplug it from the power source right?
post #859 of 1424
Yes. Sorry.

S~
post #860 of 1424
I hear you guys talking about updates. I noticed in my settings menu last night, there were three new folders I have never seen before.

One was a series of help videos
One was to to show you your box info, such as the firmware version and date, along with the option to go out on the internet and upgrade you set top box. It said that it could take up to 20 minutes, so I did not try it. I have the 9/11 version
And I forget what the third thing was.

Has this always been here? I never noticed it before. Do all of you have the option to upgrade your firmware by pushing a button?
post #861 of 1424
They've always been there as long as I've I've had my box.

S~
post #862 of 1424
Quote:
Originally Posted by teachsac View Post

They've always been there as long as I've I've had my box.

S~

Thanks, I never noticed it before. And when I read that people were concerned that if they turned their box off at night, they would never get the upgrades. I got more confused as you can get them when you want.
post #863 of 1424
Quote:
Originally Posted by crossbeaux View Post
 
Quote:
Originally Posted by Defcon View Post

I got X1 today, and there is now way I'd ever go back to the old UI. the new one is 10x better, I hope the bugs get ironed out and fixed. They have the right ideas in the UI.

The XR2 remote is very unergonomic in button placement, in the older remote even in the dark I could make out buttons by feel, now they are too close together.
The box also needs to respond faster since it's a much newer tech with new code.

All my on demand shows show up as not subscribed, e.g. I have HBO and can tune to it but not watch on demand. Not good. And recording capacity still seems to be 500GB.
Here's my definition of a good UI. I'm able to pick shows and series to record, and they actually record. The recorded shows stay on my DVR until I decide to delete them. I can watch the shows that I've recorded. And I can watch shows those shows live and on demand that I'm entitled to watch. I don't understand how a UI can be so good that it makes one put up with flaws in the basic functionality of the unit. I'm planning to stick with the old unit until you folks think the basic functionality is as good as the older units.


This has nothing to do with UI, its about bugs in the recording feature. There is no excuse for recording not working in a DVR, but again, the UI is good - e.g. I like how when watching a show, you can easily see the whole series info, and watch other episodes, and it lists whether they are on demand/dvr/live etc.

 

Having been with Comcast for a while, I really don't expect them to have a trouble free rollout or bug free experience, esp for something as big as this. They just aren't a very efficient org. But I also don't have a choice, the few alternatives are more money with less features, so I've made my peace :(

post #864 of 1424
Quote:
Originally Posted by blairhh View Post

I'm sorry but I could not disagree more with any of you saying that the 'last' feature is good. When I'm flipping between two sports games for example I don't want or need a list of other channels. I just want to easily flip back and forth between two airings. It doesn't get easier then hitting a button once. Yes, hitting 'ok' isn't the end of the world but it takes more time and one additional step to quickly go back and forth. This is especially frustrating during live sports when timing can be crucial to catching things live. So if you like the new 'last' feature, so be it, but it's something that for my needs is a huge hinderance. Just one of the many elements where I think my previous setup was actually superior. Also I came home yesterday in the middle of 'PTI' airing. I wanted to watch it from the start so I went to my recordings and it wasn't listed. (Plus no red light.) So I quickly go to record it on ESPN2 at 6/6:30. As I go to access the ESPN2 recording and I find the original 5:30 program in my recordings now. This never happened with my previous DVR.

As for updates, can't I check for them manually? Also can anybody attempt to explain why I can't simply hold down the volume button (up or down) for it to change? Repeatedly pushing it is just nonsense.


I think majority of people prefer a list of 'last' channels rather than just one. This is also how I've seen other competing products work. They could make it a configurable option (let the last button have one of 2 modes) but that's just an extra option to confuse users and it won't please everyone. But this is something you should let them know on the X1 forums etc. Since its not final yet, feedback may be heard and acted upon!

post #865 of 1424
Quote:
Originally Posted by Defcon View Post


I think majority of people prefer a list of 'last' channels rather than just one. This is also how I've seen other competing products work. They could make it a configurable option (let the last button have one of 2 modes) but that's just an extra option to confuse users and it won't please everyone. But this is something you should let them know on the X1 forums etc. Since its not final yet, feedback may be heard and acted upon!

Yes, there is no right answer to this question. It is all about personal preferences.
post #866 of 1424
Quote:
Originally Posted by Defcon View Post


This has nothing to do with UI, its about bugs in the recording feature. There is no excuse for recording not working in a DVR, but again, the UI is good - e.g. I like how when watching a show, you can easily see the whole series info, and watch other episodes, and it lists whether they are on demand/dvr/live etc.

Having been with Comcast for a while, I really don't expect them to have a trouble free rollout or bug free experience, esp for something as big as this. They just aren't a very efficient org. But I also don't have a choice, the few alternatives are more money with less features, so I've made my peace frown.gif



Perhaps I am misreading the issues you all are having but I have come across the issue where I was unable to view an episode of a show OnDemand if I already had that episode saved to my DVR. I was wanting to watch it OnDemand because the recording was not complete or had been broken up into three parts as this new DVR does on occasion (usually because another recording was starting/ending).

Anyway, I discovered that I could, in fact, watch that episode OnDemand by selecting the yellow filter button my remote when in the saved recordings screen. I'm working off memory so forgive me. I clicked on the episode from my saved recordings and chose the other episodes option found OnDemand. From there you will see a notice on your screen to hit the yellow button to change your filter to allow OnDemand episodes of your saved recording to populate even if you have them saved already. Whew....does that make sense? Try it out and I hope it helps someone out there.
post #867 of 1424
Quote:
Originally Posted by Meyer23 View Post

Has anyone had an issue with the X1 box freezing/glitching intermittently? It happens A LOT, but it's very short when it happens.

Like the picture will freeze for say a second or two, then catch back up. I've had Comcast out 4 times, the last Rep put in a mini amplifier or something and ran a new line from the pole, which according to his numbers, I have a perfect signal. It happens even on recordings or live TV and just curious if anyone is having this issues. At first it was bearable, now it's getting out of control.

Also, I have had the FF issue where it jumps to the beginning/end of a program. I usually FF until just before the program is going to resume, hit the rewind button for a second and then play, seemed to work.

I hope someone can chime in on the freezing/glitching issue, it's super annoying and I just want to see if I am the only one experiencing this before I call them again.
Call and ask what your signal levels are. Specifically what you're upstream level is, and what the micro reflection level is, and is it out of range.

(877) 896-8678
Comcast X1 Support
post #868 of 1424
4915 seems to be deleting everything correctly. All of my timers fired last night. Still no fix for the Dolby Digital 5.1 issue on the sat boxes when watching DVR'd material.

S~

probably just jinxed myself.
post #869 of 1424
Quote:
Originally Posted by tkoui View Post
 
Quote:
Originally Posted by Defcon View Post


This has nothing to do with UI, its about bugs in the recording feature. There is no excuse for recording not working in a DVR, but again, the UI is good - e.g. I like how when watching a show, you can easily see the whole series info, and watch other episodes, and it lists whether they are on demand/dvr/live etc.

Having been with Comcast for a while, I really don't expect them to have a trouble free rollout or bug free experience, esp for something as big as this. They just aren't a very efficient org. But I also don't have a choice, the few alternatives are more money with less features, so I've made my peace frown.gif



Perhaps I am misreading the issues you all are having but I have come across the issue where I was unable to view an episode of a show OnDemand if I already had that episode saved to my DVR. I was wanting to watch it OnDemand because the recording was not complete or had been broken up into three parts as this new DVR does on occasion (usually because another recording was starting/ending).

Anyway, I discovered that I could, in fact, watch that episode OnDemand by selecting the yellow filter button my remote when in the saved recordings screen. I'm working off memory so forgive me. I clicked on the episode from my saved recordings and chose the other episodes option found OnDemand. From there you will see a notice on your screen to hit the yellow button to change your filter to allow OnDemand episodes of your saved recording to populate even if you have them saved already. Whew....does that make sense? Try it out and I hope it helps someone out there.


Exactly my experience as well, and I also used the filter to exclude the Dvr recordings in that list. Some of my recordings were cut short by 10min which is very annoying to say the least when you can't watch the end of a show.

 

I also noticed the deleted recording list likes to repopulate even though I already 'erased' them. And recordings scheduled online from the webpage don't always work or show up. In summary the whole Dvr portion needs a lot of work. You'd think this would be the first thing they'd make stable. My guess is they have a number of backends, some clients use the cloud, some don't, and everything is messed up as a result.

post #870 of 1424

And when is Comcast going to have a X1 remote app for Android? The Xfinity app on Android is also very slow, buggy and primitive. The one for iOS works, of course.

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