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Official* Xfinity X1 STB Thread - Page 30

post #871 of 1424
Quote:
Originally Posted by tkoui View Post

Perhaps I am misreading the issues you all are having but I have come across the issue where I was unable to view an episode of a show OnDemand if I already had that episode saved to my DVR. I was wanting to watch it OnDemand because the recording was not complete or had been broken up into three parts as this new DVR does on occasion (usually because another recording was starting/ending).

Anyway, I discovered that I could, in fact, watch that episode OnDemand by selecting the yellow filter button my remote when in the saved recordings screen. I'm working off memory so forgive me. I clicked on the episode from my saved recordings and chose the other episodes option found OnDemand. From there you will see a notice on your screen to hit the yellow button to change your filter to allow OnDemand episodes of your saved recording to populate even if you have them saved already. Whew....does that make sense? Try it out and I hope it helps someone out there.

Perfect! Thanks! This has been driving me nuts. Now I understand how to watch the OnDemand versions.
post #872 of 1424
Quote:
Originally Posted by teachsac View Post

4915 seems to be deleting everything correctly. All of my timers fired last night. Still no fix for the Dolby Digital 5.1 issue on the sat boxes when watching DVR'd material.

S~

probably just jinxed myself.

Not sure if this will help as I have 2 X1 DVRs and no satellite box, but when I watch a show streaming from my other DVR, I lose Dolby Digital like you for that program. So I manually go to Menu/Device Settings/Audio/Audio Mode and flip from Surround to Stereo, then flip again from Stereo to Surround and voila....enjoy Dolby Digital for that program. A PITA I know....but it's a (painful) workaround.

On the flip side, when you're done watching your streamed program from the other box, and you didn't bother to change the audio mode back to Dolby Digital, and you then watch either live or recorded programs on the primary DVR, it will not go back to Dolby Digital unless you do the trick above to flip it back and forth to get Dolby Digital again. Sigh...
post #873 of 1424
Doesn't work with the satellite boxes.

S~
post #874 of 1424
Quote:
Originally Posted by teachsac View Post

4915 seems to be deleting everything correctly. All of my timers fired last night. Still no fix for the Dolby Digital 5.1 issue on the sat boxes when watching DVR'd material.
probably just jinxed myself.
It happens to me when playing a recording from one DVR to another.

If I go into audio and toggle it from surround to stereo back to surround it usually goes back to Dolby Digital.

Also, captions aren't working when playing from one DVR to another.
post #875 of 1424
Doesn't work with the satellte boxes (PR150). Audio will not change.

S~
post #876 of 1424
Quote:
Originally Posted by Defcon View Post


I think majority of people prefer a list of 'last' channels rather than just one. This is also how I've seen other competing products work. They could make it a configurable option (let the last button have one of 2 modes) but that's just an extra option to confuse users and it won't please everyone. But this is something you should let them know on the X1 forums etc. Since its not final yet, feedback may be heard and acted upon!

What's the best route to provide Comcast with my thoughts regarding the X1? Create a profile in their forum? A direct email? I really would like to share my thoughts with them.
post #877 of 1424
Quote:
Originally Posted by blairhh View Post

What's the best route to provide Comcast with my thoughts regarding the X1? Create a profile in their forum? A direct email? I really would like to share my thoughts with them.
My first thought was to tell you to send them their equipment back, but that sounded a little harsh. I replied in a survey after a trouble call with my dislikes about X1
post #878 of 1424
Quote:
Originally Posted by pappaduke View Post

My first thought was to tell you to send them their equipment back, but that sounded a little harsh. I replied in a survey after a trouble call with my dislikes about X1

I'm planning on calling billing to get my X1 installation fee waived. I had to call them to get On Demand content working properly a few days after installation. Plus the additional issues I've had with my X1.

A survey sounds good however I'd prefer an email potentially over even a forum post anywhere.
post #879 of 1424

I'd try and find the direct email of one of the higher ups in Comcast. An email to the generic support id is likely to get little visibility, but cc them. I've posted on their forums and they do reply but not very frequently.

post #880 of 1424
Quote:
Originally Posted by Defcon View Post

I'd try and find the direct email of one of the higher ups in Comcast. An email to the generic support id is likely to get little visibility, but cc them. I've posted on their forums and they do reply but not very frequently.

Have no idea where I'd find an email for a Comcast exec of consequence who would even bother to read my X1 feedback email. Most executives will ignore or delete my email. I think I'll look for X1 feedback emails instead if such a thing exists.
post #881 of 1424
I have had the x-1 for two weeks now. One DVR and two satellite's. The problem I'm having is when I watch a DVR recording on a satellite box, there is an out of sync lag between audio and video. Quite annoying.

I've contacted comcast but that is a frustrating process to go through. They don't even acknowledge that this occurs. Does anyone out have this going on? And how did you remedy?
Thanks for the thoughts!
post #882 of 1424
Quote:
Originally Posted by blairhh View Post

Have no idea where I'd find an email for a Comcast exec of consequence who would even bother to read my X1 feedback email. Most executives will ignore or delete my email. I think I'll look for X1 feedback emails instead if such a thing exists.

Go online and get the address for corp headquarters. Then search all the c level execs and send them all a separate letter (Snail Mail, not e mail) and cc your local Comcast outlet.
The c level people will never read the letters, but a phone call from his secretary or one of his flunky's will certainly shake things up.
This recently worked great for me with the ADT burglar alarm in my vacation home. They replaced every piece of equipment that was in my house. No charge.

I have used this when every I have needed to. the only company I never got a response from was Marriott.
post #883 of 1424
Quote:
Originally Posted by timmo View Post

Not sure if this will help as I have 2 X1 DVRs and no satellite box, but when I watch a show streaming from my other DVR, I lose Dolby Digital like you for that program. So I manually go to Menu/Device Settings/Audio/Audio Mode and flip from Surround to Stereo, then flip again from Stereo to Surround and voila....enjoy Dolby Digital for that program. A PITA I know....but it's a (painful) workaround.

On the flip side, when you're done watching your streamed program from the other box, and you didn't bother to change the audio mode back to Dolby Digital, and you then watch either live or recorded programs on the primary DVR, it will not go back to Dolby Digital unless you do the trick above to flip it back and forth to get Dolby Digital again. Sigh...

I have 3 networked X1 DVR's and have a similar issue but the only solution I've found is to reboot the box. Changing the audio selection doesn't work because the "surround" selection won't stick. It reverts to "stereo" as soon as I leave the page. I'm unable to watch programming in 5.1 sound when the program was recorded on one of my other DVR's.
post #884 of 1424

DVR scheduled recording not there! Try this

I was having an issue with my DVR (X1 build 4915) not recording shows as scheduled (sound familiar?). My issue was even more fundamental/serious. I could not even record a show by pushing the record button on the remote. I could describe all of the circumstances (trading out multiple DVR's, checking out signals, etc) but the net net is this. Have your on site tech call their support staff and have them check the "boot record" for your DVR on the back end server. Mine was corrupted and causing the problems I was having.

I would suggest to you that rebooting your DVR each day is a good practice. Think of it just like your computer (you reboot it right or your should). This is only way that your DVR is forced to interact with the server and "clean out the line" between the two devices. This will not correct the issue I had however. I am not sure how a boot record gets corrupted but it "ain't" good when it does.

Another good idea, Always Always ask for a Comcast employee (not a contractor) when getting a truck rolled to your house. They get better support internally from the real gurus behind the curtain. That is my experience.

Last thought. Try this while you are waiting days and days for the tech to get to you. Try renaming your DVR to a custom name (not one of the pre-loaded names like media room, etc that are provided) and then be sure to change all of your satellites to the new custom name of your DVR in the preferences tab. This may or may not help. I had my DVR named "media room" and when I would go to change it there would be 3 media room selections. That was weird I have not gotten a good explanation as to why this was. However I would get very different results when I selected each one.

Final last thought. When you get a new DVR go in and CANCEL every series and single show you had previously set up (after copying these down or taking a picture of the screen on your iphone) and then set them up again from scratch. PIA I know but if you are having issues try this.
Edited by MKK - 10/21/13 at 4:10am
post #885 of 1424
Quote:
Originally Posted by Jhon View Post

Go online and get the address for corp headquarters. Then search all the c level execs and send them all a separate letter (Snail Mail, not e mail) and cc your local Comcast outlet.
The c level people will never read the letters, but a phone call from his secretary or one of his flunky's will certainly shake things up.
This recently worked great for me with the ADT burglar alarm in my vacation home. They replaced every piece of equipment that was in my house. No charge.

I have used this when every I have needed to. the only company I never got a response from was Marriott.

Uh, no. I just want to send one email. Ideally to an outlet that wants X1 feedback. I'm not really looking to complain or get the attention of executives.
post #886 of 1424
Quote:
Originally Posted by blairhh View Post

Uh, no. I just want to send one email. Ideally to an outlet that wants X1 feedback. I'm not really looking to complain or get the attention of executives.

Your email will go to India. If you want results, you have to take the time.
post #887 of 1424
Quote:
Originally Posted by Jhon View Post

Your email will go to India. If you want results, you have to take the time.

I'm sorry but you are completely out of line here. I want to provide simple feedback for the X1. If I can't do so online then it doesn't matter. I'm not going to write a letter to a series of executives.
post #888 of 1424
Quote:
Originally Posted by MKK View Post

I was having an issue with my DVR not recording shows as scheduled (sound familiar?). [...snip]

Nice dissertation, but without DVR model number and firmware used it's not too helpful.
post #889 of 1424
Quote:
Originally Posted by blairhh View Post

I'm sorry but you are completely out of line here. I want to provide simple feedback for the X1. If I can't do so online then it doesn't matter. I'm not going to write a letter to a series of executives.

Yikes, I didn't mean to piss you off. Just trying answer your question. I will avoid them in the future.

Sorry

Jhon
post #890 of 1424
A work around for shows not recording is to program them with the" HD if Avaliable " I found that the shows that didn't record as scheduled, all recorded after changing to this setting ( they recorded in HD) instead of the" HD only" setting. I would go in a change all to this setting wink.gif
post #891 of 1424
Quote:
Originally Posted by CaptainVideoJW View Post

Call and ask what your signal levels are. Specifically what you're upstream level is, and what the micro reflection level is, and is it out of range.

(877) 896-8678
Comcast X1 Support

I have a similar issue as the OP, but just with Live TV: Every 1-2min with there is a glitch, and video/audio drops for about 1sec (even in the menus). It does not happen with recorded shows. As a workaround while watching TV, we skip back a few seconds so the stream comes off the DVR (no glitches here). Initially, I thought it is an HDMI sync issue, but with the DVR working just fine, it must be something else.
Signal level according to the tech is perfect.

Peter
post #892 of 1424
Quote:
Originally Posted by pschmatz View Post

I have a similar issue as the OP, but just with Live TV: Every 1-2min with there is a glitch, and video/audio drops for about 1sec (even in the menus). It does not happen with recorded shows. As a workaround while watching TV, we skip back a few seconds so the stream comes off the DVR (no glitches here). Initially, I thought it is an HDMI sync issue, but with the DVR working just fine, it must be something else.
Signal level according to the tech is perfect.

Peter

Just an FYI, "live TV" stream always comes from the DVR. You are essentially watching the buffer, even when "live". Strange though, that rewinding the live stream would eliminate the sound drops.
post #893 of 1424
Not strange at all. I've seen it with every provider I've been with and Blu-ray players. Just means the problem isn't with the feed (most of the time).

S~
post #894 of 1424
Thread Starter 
ok all, something happened over the weekend.
the box stays on 1080p
all on demand shows are in dolbly digital
i'm eek.gif
post #895 of 1424
I have the same problems with audio drops. Reading that it might be HDMI related, I took that out of the equation by connecting the X1 to my Denon 2000 receiver with component video and optical digital audio. Still had some, though the frequency seems to vary from one day to another.

Then I went into my receiver settings and disabled the "Dynamic EQ" and "Dynamic Volume" settings (shown as defined below in the Denon Owners Manual). Someone posted that the audio drops might be coming from the Denon adjusting volume in response to something the X1 box was doing. I then reconnected the X1 to the receiver using HDMI. I have only had it this way for a couple of days, and it is much improved over last week, which was quite bad. I will continue to monitor it and see if this is actually a fix, or if I am crawling around on the floor for nothing....


Definitions of the features I disabled from the Denon manual.
Dynamic EQ
Solves the problem of deteriorating sound quality as volume is decreased by taking into account human perception and room acoustics. Works with MultEQ® XT.

Dynamic Volume
Solves the problem of large variations in volume level between TV, movies and other content (between quiet passages and loud passages, etc.) by automatically adjusting to the user’s preferred volume setting.
Heavy : Most adjustment to softest and loudest sounds.
Medium : Medium adjustment to loudest and softest sound.
Light : Least adjustment to loudest and softest sounds.
Off (Default) : Do not use “Dynamic Volume”.
post #896 of 1424
Thread Starter 
hello all,

audio dropouts is a Comcast thing. I get them on both boxes.
post #897 of 1424
That doesn't necessarily mean it's the feed. While I get some dropouts on my X1 boxes every now and then, I rarely, if ever, have them on my Tivo. I've also seen audio dropouts on multiple providers with the same channel which would be the originating National feed.

S~
post #898 of 1424
I took the day off from work today because I'm pretty sick with a nasty cold. I had to unplug my X1 because I had trouble sleeping with the sound of my STB. I've gotten in the habit of unplugging my X1 before bed every night and plugging it back in before I leave for work.

I'm seriously questioning if I can live with the X1 down the road. Regardless of what improvements the X2 will bring, I expect to have the same amount of operational noise. I could of course simply revert back to my old HD DVR.

Does anybody have any positive or negative feelings towards the Tivo Roamio DVR series? Any other potential alternatives to consider?
post #899 of 1424
I would reply with legitimate answers to your questions, but I'd be concerned you'd deem them,"completely out of line here" like you did to Jhon.

:/
post #900 of 1424
Quote:
Originally Posted by CaptainVideoJW View Post

I would reply with legitimate answers to your questions, but I'd be concerned you'd deem them,"completely out of line here" like you did to Jhon.

:/

Let me go ahead and explain my response to Jhon.

My desire was to find a place to provide feedback for the X1. I have a list of issues that Comcast most likely already knows about with their new STB but it can't hurt to provide them with this feedback.

What Jhon is proposing is not at all what I was seeking in the first place. Airing out my issues with the X1 to executives is pointless. My guess is that Comcast is very aware of the problems the X1 is having. The tech even told me so as he installed my unit. Providing any specific feedback to a Comcast executive will do nothing. I would only write to Comcast if I was unhappy with my service in general, which I'm not. I've been a Comcast customer since at least 2003 and have had almost zero serious issues in 10 years.

If I was truly unsatisfied with Comcast I would transfer my service to Verizon Fios.

I lashed out at Jhon because he was pretty rude to being with. Any feedback I provide online will 'go to India'. Well the one place I was looking at was with Comcast reps on their forums. They are directly responding to forum members and saying that they are passing along specific feedback to engineers. Whether you believe their words or not is an entirely different matter. At some point this week I will join said forum and provide them my feedback. Whether that makes a difference in the long term is debatable but at least I'm doing something.

I do not deem a letter to any Comcast executive to be a valid endeavor for what I was trying to pass along to begin with.

And with that, I hope we can move forward and focus on the X1.

Since my last message I've learned two things. 1. The Tivo DVR's have a monthly subscription fee (I've ruled them out). 2. The X2 is not only a software update to the X1 but also an entirely different STB that is more compact than the X1 and saves all recordings to the cloud. However I read the following from a news article published this past summer online and I don't understand if the X2 STB can be used instead of the X1.

"The update is akin to a new operating system for a cellphone or computer; it will work on X1 set-top boxes through an optional update delivered via the Internet. Comcast also unveiled a small set-top box for secondary TVs in a home that is one-third the size of a typical box."

Secondary TVs? Meaning you must have one X1 unit in your home and you can add other X2 units to other TVs? What I'm hoping is that I can swap out my X1 unit for the X2 entirely. I'm guessing that the lack of hard drive on the X2 means no noisy fan.

Speaking of the fan. Looking over the X1 forum at Comcast's site it's clear that I'm one of many complaining about X1 'noise' and this noise is the fan itself. I think the obvious answer is to simply transition to the X2 STB however I see only a vague 'end of 2013' with respect to its availability. If anyone can offer any insight into the X2 I'm all ears.
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