As some of you are aware, some new adopters of Da-Lite's High Power High Contrast material have been having some issues with extra "texture" and "lines" on the screen. Please check this thread out:
http://www.avsforum.com/t/1444941/new-epson-5020-owner-da-lite-hchp-106-screen-w-room-zoom-offset-placement-questions/0_50
Here is an example a user here posted as best he could of what the issue looks like when the screen is lit up:

I don't think my screen was quite this bad. The lines and texture on my screen were only noticeable during very bright scenes like a blue sky or white clouds. Panning on backgrounds like those exacerbated the issue. It stuck out like crazy. You didn't have to look for the texture or lines. They were just THERE.
Well, after contacting Da-Lite and my dealer they decided to replace my screen. The whole process was effortless and Da-Lite made everything easy for me. They paid to ship the new screen to me and are paying for the cost to return the old screen. I also got my replacement within a week and half. That's very fast considering there's a 5 day lead time to produce any screen anyways. I was told that the manager would give my screen extra attention to make sure there was nothing wrong with my replacement. After reviewing my new screen for about two hours I can confidently say that there are no more "lines" viewable on the screen and there doesn't seem to be an excess of texture to the screen anymore. The screen does have a native texture to it due to the optical coating (glass beads) and at certain distances that material is visible but that is to be expected due to this material not being perfectly smooth like some other screens(JKP Affinity or Studiotek 100 for example) . The replacement screen is how it should look. I hope that what happened to a few of us was just a fluke and won't happen to anyone else. Maybe they were unaware of the issue and have now rectified it on the assembly line. I want to say that Da-Lite handled this situation as best as one could hope for. If you're considering a screen (especially the HPHC material) please buy with confidence as Da-Lite takes care of their customers.
If anyone at Da-Lite reads this I want to say THANK YOU for being so professional.
http://www.avsforum.com/t/1444941/new-epson-5020-owner-da-lite-hchp-106-screen-w-room-zoom-offset-placement-questions/0_50
Here is an example a user here posted as best he could of what the issue looks like when the screen is lit up:
I don't think my screen was quite this bad. The lines and texture on my screen were only noticeable during very bright scenes like a blue sky or white clouds. Panning on backgrounds like those exacerbated the issue. It stuck out like crazy. You didn't have to look for the texture or lines. They were just THERE.
Well, after contacting Da-Lite and my dealer they decided to replace my screen. The whole process was effortless and Da-Lite made everything easy for me. They paid to ship the new screen to me and are paying for the cost to return the old screen. I also got my replacement within a week and half. That's very fast considering there's a 5 day lead time to produce any screen anyways. I was told that the manager would give my screen extra attention to make sure there was nothing wrong with my replacement. After reviewing my new screen for about two hours I can confidently say that there are no more "lines" viewable on the screen and there doesn't seem to be an excess of texture to the screen anymore. The screen does have a native texture to it due to the optical coating (glass beads) and at certain distances that material is visible but that is to be expected due to this material not being perfectly smooth like some other screens(JKP Affinity or Studiotek 100 for example) . The replacement screen is how it should look. I hope that what happened to a few of us was just a fluke and won't happen to anyone else. Maybe they were unaware of the issue and have now rectified it on the assembly line. I want to say that Da-Lite handled this situation as best as one could hope for. If you're considering a screen (especially the HPHC material) please buy with confidence as Da-Lite takes care of their customers.
If anyone at Da-Lite reads this I want to say THANK YOU for being so professional.


























