Originally Posted by Karen Hobbs
Well I wish I could say that your advise was right on. But nothing has helped. We bought expensive optical cable and there are no ports for them. I downloaded the upgrade for the firmware. Nothing. I guess when all else fails call the manufacture help line Thanks anyway. Yes the sat receiver is our only source. digital output didn't work. HDMI didn't work. Maybe the soundbar is bad. or the tv isn't what it is supposed to be.
Follow the instructions Doctego just provided, which is a more detailed version of what we explained earlier. Make sure your TV input source is set to the HDMI port where you connected the soundbar. With the sat receiver connected directly to the soundbar it's hard to imagine it isn't working.
Why did you buy optical cable? There should be no need to connect digital audio from the TV to the soundbar since you won't have any source devices connected to the TV. Also, since your TV is, apparently, a Sharp, it uses digital coax not digital optical. To make that type of connection from TV to soundbar, you'd need both type of cable plus a coax to toslink converter.