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Dish Hopper or DirecTV Genie?????? - Page 2

post #31 of 146
I sent a long e mail expressing my displeasure with DTV's policies and concern for their loyal customers. I received a quick reply saything the same thing they told me on the phone, pay the $160'00 or keep their service for another 8 months. I have decided to pay them and leave. Compared to others I read about, they have not offered me anything much to stay. Will call their bluff, and dismiss them. It will mean learning a new system and channels, but it will be worth in the long run. When it comes right down to it, they are charging way too much. I have talked to Dish several times and the only sticking point is their service policy. They want $7.99 a month, and $15.00 per call. With DTV it was $6.00 and no call charge. Considering that I have had out twice in the past 5 years, it is a minor issue. DTV makes up the cost difference with their high prices. Let you know how it goes with Dish.
post #32 of 146
Quote:
Originally Posted by grandpagator View Post

I sent a long e mail expressing my displeasure with DTV's policies and concern for their loyal customers. I received a quick reply saything the same thing they told me on the phone, pay the $160'00 or keep their service for another 8 months. I have decided to pay them and leave. Compared to others I read about, they have not offered me anything much to stay. Will call their bluff, and dismiss them. It will mean learning a new system and channels, but it will be worth in the long run. When it comes right down to it, they are charging way too much. I have talked to Dish several times and the only sticking point is their service policy. They want $7.99 a month, and $15.00 per call. With DTV it was $6.00 and no call charge. Considering that I have had out twice in the past 5 years, it is a minor issue. DTV makes up the cost difference with their high prices. Let you know how it goes with Dish.

It is not really necessary to pay the $7.00, yes it is 7 not $7.99, until you need it. Say you don't have the plan and need a service call. You can go on line and add it when you need it, or call Dish and add it at the same time you call for service. You will need to keep the service plan for 120 days and then cancel it, or you can cancel it immediately after your appointment for $25. If you did the latter, it would actually cost you $47 for the service call, including the $25 cancellation fee along with the $15 service call and $7 for the plan for a month. If you don't have service calls every 7 months, and you probably won't, you'll be ahead of the game.....
post #33 of 146
From my very brief experience (4 days), the Hopper is stretched to it's limits with 4 TVs.

Consider this: Living Room Hopper recording shows via Prime Time Anytime (1 tuner), plus someone watching a non-network show (2 tuner). Bedroom 1 Joey watching another non-network show (3 - tuner). At that point the other two TVs have to watch something recorded or on-demand. It was leading to new role for me as "TV manager". I decided to add another Hopper and Dish was kind enough to provide one free of charge (installation/activation). There is a $12 per month fee that I was going to argue over because they did say free of charge on the first call, but I decided to leave well enough alone. IMO, it is worth it. At the end of my second call after the installation they informed me I was eligible for an online credit of $20 per month for 12 months for setting up my account and using it to verify my services which I doubt would have happened if I were a jerk about the Hopper monthly fee.

I was kind of thrown off again by the second Hopper operation vs what I was told because they said we'd have 6 tuners to share between the TVs. Technically, we have 6 tuners, but they aren't automatically shared across all four TVs. Each hopper has one Joey paired with it. I figured if there were no tuners available on the first hopper, the Joey paired with it would an available tuner in the second hopper, but it doesn't unless you go through the menu and pair it with the second hopper. However, this is a small misunderstand and I'm happy with the setup - we can all now watch live TV even if something is being recorded on each Hopper. Our viewing habits are such that there will rarely be two or three things recording at once.

Overall, I'm very impressed with the Hopper. The DVR operation is very smooth - it starts and stops on a dime. It's light years ahead of my old Cisco DVR from Comcast.
post #34 of 146
Well Dish Hopper is deceiving... its only 6 tuners for primetime. Its actually 3 tuners. But it has 4 fav lists that are easy to get to and use. That is why I am switching back in mid Aug this year when my DTV contract is up. Also the nerve of DTV to charge you a DVR fee for the channel guide each month and put commercials in that. Another reason im switching back to Dish.
post #35 of 146
For all you DTV customers. Go to your search engine in your receivers and do a search for 30skip . It won't find it but you will start getting an instantaneous 30 sec skip until you shut the unit off. No customer service agent at DTV will tell you that. I don't know if it works for genie but it works for a few units before that one. It probably works for genie too.
post #36 of 146
Well I just upgraded my E* DVR's to H/J's, via DISH Movers a couple weeks ago...they swapped all my legacy HD receivers (2 of which were 722k's) to 1 HWS, 1 Hopper & 2 Joey's, all for FREE! Also replaced my leased 211k with a purchased 211k f/$30. Installer also installed a DPP44 switch, so that I could keep the 211k hooked up at home as well. Was able to get grandfathered monthly pricing on the Hoppers. (they went up on 5/21) Also got 3 months FREE premiums & Multi-sports.

Surprisingly, they did all these (freebies) for me - in spite of the fact I was STILL in year 1 of a 2 year contract on my 2nd FREE 722k - I NEVER got these kind of freebie upgrades from D*, (hence why I dumped them last year) & I was a sub for a LOT longer than I was with E*...
post #37 of 146
Quote:
Originally Posted by reb52 View Post

For all you DTV customers. Go to your search engine in your receivers and do a search for 30skip . It won't find it but you will start getting an instantaneous 30 sec skip until you shut the unit off. No customer service agent at DTV will tell you that. I don't know if it works for genie but it works for a few units before that one. It probably works for genie too.
That's one of many known Easter Eggs in the settings that's been around since the HR20. There's a complete list over at the DBSTalk site.

However, it doesn't deactivate if you turn the unit off or even if you reset the unit. Heck, you can even swap the drive and it will still be set until you do the keyword search "30SLIP" to put it back to the default.
post #38 of 146
Quote:
Originally Posted by JimP View Post

Brian,
Did you try it out and if so, did it turn out any faster?

I'm also considering a switch to Direct TV with the Genie or stay with Dish and get the Hopper but I would not want the kind of delays you guys are talking about.
Sorry it took long to reply. But yes my genie works amazing now. It did an auto update one night nos it's amazing.
post #39 of 146
Quote:
Originally Posted by grandpagator View Post

I sent a long e mail expressing my displeasure with DTV's policies and concern for their loyal customers. I received a quick reply saything the same thing they told me on the phone, pay the $160'00 or keep their service for another 8 months. I have decided to pay them and leave. Compared to others I read about, they have not offered me anything much to stay. Will call their bluff, and dismiss them. It will mean learning a new system and channels, but it will be worth in the long run. When it comes right down to it, they are charging way too much. I have talked to Dish several times and the only sticking point is their service policy. They want $7.99 a month, and $15.00 per call. With DTV it was $6.00 and no call charge. Considering that I have had out twice in the past 5 years, it is a minor issue. DTV makes up the cost difference with their high prices. Let you know how it goes with Dish.

You really need to push this a bit harder, possibly by going to Ellen Fillipiak (sp?) in the office of the president. If you really did just have a defective reciever replaced by a working reciever of the same type (SD receiver with SD receiver, SD-DVR with SD-DVR, HD-DVR with HD-DVR, etc) then it should not have caused a new 2 year agreement, and the CSR who activated the replacement did it wrong. Once you can get someone there to actually look into it they will see the error and fix it (my guess is the CSRs you have talked to are lazy and haven't really looked into it). Even if you had an owned piece of equipment and got it replaced it should not have caused a new commitment becuase you said you have the protection plan. Actually if that was the case the new receiver should have been activated as owned as well and you should get to keep it.

Go on over to DBSTalk.com and look around. You should be able to find Ellen's email address there. If you email her someone in her office will get this straightened out for you.
post #40 of 146
I read a lot of reviews trying to determine which system I wanted to get the review stating that the installer that put both units in chose the hopper, I was kinda swayed to get the hopper myself. I did find out the prices had gone up by the time I made my decision but I still went with my decision and I'm loving my hopper. I guess I don't have a life cause now I'm telling everybody how much I'm in love with this unit, I switched from a direct tv dvr with a standby tivo unit well my tivo hard drive had given up the ghost so it was time for an upgrade. I had owned dish before and was displeased with direct tv from the day it was installed, well I worked out my contract and was time for an upgrade. I am realizing how much I loved dish before and now fallen back in love with it again. Thanks for the info I thought I'd throw in my two cents worth. I forgot to mention also, the installer I had for dish this time was very professional and did his job with pride, it's hard to find that nowadays.
Edited by Maddog0963 - 6/29/13 at 6:47am
post #41 of 146
Quote:
Originally Posted by Maddog0963 View Post

I read a lot of reviews trying to determine which system I wanted to get the review stating that the installer that put both units in chose the hopper, I was kinda swayed to get the hopper myself. I did find out the prices had gone up by the time I made my decision but I still went with my decision and I'm loving my hopper. I guess I don't have a life cause now I'm telling everybody how much I'm in love with this unit, I switched from a direct tv dvr with a standby tivo unit well my tivo hard drive had given up the ghost so it was time for an upgrade. I had owned dish before and was displeased with direct tv from the day it was installed, well I worked out my contract and was time for an upgrade. I am realizing how much I loved dish before and now fallen back in love with it again. Thanks for the info I thought I'd throw in my two cents worth. I forgot to mention also, the installer I had for dish this time was very professional and did his job with pride, it's hard to find that nowadays.
Good information to know. Keep us posted how it continues to work out for you. The Hopper sounds intriguing (as does the Genie).
post #42 of 146
Moved to HDTV Recorders forum.
post #43 of 146
i am upgrading me hd dvr to a genie do they have to install a new dish? and if not do they have to run new run new wires from the dish into the house?

thanks
post #44 of 146
Do you currently have the slimline dish? We need more information.
post #45 of 146
!
post #46 of 146
Quote:
Originally Posted by scirica View Post

So frustrated with Directv and their upgrade policy. I've been a Directv customer for 12 years at the same location and 4 years before that at my previous location. I pay just under $200 a month for service. That's Premier + HD Extra + Fox Soccer Plus + some fees. I shared my history with the first level CSR and then the supervisor and both told me there is no way to wave the $299 upgrade fee until November for my account. Given that Dish will give me all those channels for $85/month and no installation fee including the Hopper I'm just about to tell these guys to go take a hike. This thread has helped me think about making the switch. Oh...and Slingplayer built-in?? I was a Sling early adopter and would definitely see that as a plus!

I also normally sign up for Sunday Ticket Max but this year I told them to take me off the automatic renewal. If it doesn't go well below the $300/yr pricing I'll skip that for the first time since it's inception. I love my 49ers but I can find a local sports bar when they aren't on a national broadcast.

[/RANT]

Thanks for listening.

Update: Called Direct to cancel yesterday. Got the very helpful retention lady who gave me Genie for free including installation, gave me a discount on Sunday Ticket, lowered my package price by $55/month for 1 year, and had me sign up for Verizon wireless which gave me better bandwidth (especially up) and eliminated my landline phone bill forever.

I'm in a better place today as everything has been installed already!


I am a CSR lvl 2 at one of those companies sorry to hear your story but BUT if companies policy is ether pay for new DVR or new 2 year contract for free not supervisor cant do anything not even god him self .... stop asking for supervisors for no reason yea your a cust 12 years yes i know you want the new crap for free yea i really do understand but supervisors are just some CSR's that worked for like 4-5 years and became Sup and no they cannot do much more stuff believe me and then i have to hear the **** from my sup coz i clouding deescalate ......


and stop calling for non pay disconnects you seem like retards
post #47 of 146
Quote:
Originally Posted by Middle F Inger View Post

I am a CSR lvl 2 at one of those companies sorry to hear your story but BUT if companies policy is ether pay for new DVR or new 2 year contract for free not supervisor cant do anything not even god him self .... stop asking for supervisors for no reason yea your a cust 12 years yes i know you want the new crap for free yea i really do understand but supervisors are just some CSR's that worked for like 4-5 years and became Sup and no they cannot do much more stuff believe me and then i have to hear the **** from my sup coz i clouding deescalate ......


and stop calling for non pay disconnects you seem like retards

You have just done a great disservice to whichever of the two companies you work for. Your inarticulate and emotional post just supports our lack of trust in your peers' training and professionalism.

Obviously you are dead wrong as I did get the Genie for free after a legitimate move to Dish. The revenue stream from my Directv subscription will no doubt cover the cost of the hardware in no time.
post #48 of 146
Quote:
Originally Posted by x100xPercent View Post

I have had DISH for 2.5 years now, using the VIP722k DVR. I have loved the functionality of this box very much except for a couple of things. One, I get annoyed every single time I watch a recorded show because at the end, the show is cut off. I don't know about all shows, but 5/5 of my favorite shows (family guy, the office, big bang theory, south park, game of thrones) get cut off in the end so you can NEVER see the ending or hear the punchline. This can only be resolved by setting the show to end a minute or two late, but this conflicts with upcoming recordings, which you cannot set to start recording a minute or two late. I read on another forum that only DISH has this issue. Does anyone know if the newer box (Hopper) from DISH also has this problem?

I was recently at the CA state fair and asked at the Dish booth and it appears they still have their head up their ...on this one, it still does this.. Idiots.
post #49 of 146
Any comments on the new Comcast DVR and the service they are providing compared to Dish and Direct? I have Dish now (with the vip722)
and I to have been trying to figure out what is best Dish or Direct, The hopper or the Genie. I also looked into cable (Comcast)
and the one thing I like about cable is it is less of a tiered system than Dish and Direct. There are channels I would get with the
premium package on cable that I would have to get the most expensive level on Dish or Direct and pay much less to boot. Their new
DVR "appears" to be as good as the new equipment from Dish and Direct.
post #50 of 146
Quote:
Originally Posted by scirica View Post

You have just done a great disservice to whichever of the two companies you work for. Your inarticulate and emotional post just supports our lack of trust in your peers' training and professionalism.

Obviously you are dead wrong as I did get the Genie for free after a legitimate move to Dish. The revenue stream from my Directv subscription will no doubt cover the cost of the hardware in no time.

I apologize for the previous agent who posted this. I work for the same company, and I can honestly say this agent does not represent us. We all go through a long classroom training and have to pass several tests before we can assist customers. Obviously we are willing to work with our loyal customers, I'm not sure which agent you got when you first called in but we have to work with what is available to us. What is available to us is based on the time you have been with us and also your account history. Sometimes there aren't offers available due to receiving recent credits, bad payment history,etc... If the rec was replaced under pp, it doesn't come with an agreement. if it is replaced without pp, it still doesn't come with an agreement unless the defective receiver is owned. However if the receiver is ordered as an upgrade , it does come with an agreement. Anyway, I just didn't want that person speaking for our company that way bc that isn't the way we are trained, if it wasn't for our customers we wouldn't have jobs. Unfortunately every agent doesn't have the knowledge they need for the job and are somehow able to make it through training, but I can tell you that we strive to provide the best customer service. Obviously of our agents aren't this way or we wouldn't be 30 billion customers strong. Thanks for listening :-)
post #51 of 146
Quote:
Originally Posted by trained2know View Post

...Obviously of our agents aren't this way or we wouldn't be 30 billion customers strong...
That's a lot of customers, over 4 times the entire population of the planet in fact. I guess most of those are in other solar systems. I wonder how big their satellite dishes have to be. On the plus side, your commitment is over by the time the first signal reaches you years from now. But those truck rolls would take billions of years at current truck speeds.
post #52 of 146
Quote:
Originally Posted by trained2know View Post

I apologize for the previous agent who posted this. I work for the same company, and I can honestly say this agent does not represent us. We all go through a long classroom training and have to pass several tests before we can assist customers. Obviously we are willing to work with our loyal customers, I'm not sure which agent you got when you first called in but we have to work with what is available to us. What is available to us is based on the time you have been with us and also your account history. Sometimes there aren't offers available due to receiving recent credits, bad payment history,etc... If the rec was replaced under pp, it doesn't come with an agreement. if it is replaced without pp, it still doesn't come with an agreement unless the defective receiver is owned. However if the receiver is ordered as an upgrade , it does come with an agreement. Anyway, I just didn't want that person speaking for our company that way bc that isn't the way we are trained, if it wasn't for our customers we wouldn't have jobs. Unfortunately every agent doesn't have the knowledge they need for the job and are somehow able to make it through training, but I can tell you that we strive to provide the best customer service. Obviously of our agents aren't this way or we wouldn't be 30 billion customers strong. Thanks for listening :-)

Thanks for that...a much better response than the original. Although if you really have 30 BILLION customers, then you don't need me smile.gif
post #53 of 146
If it *literally* takes 45 seconds to change channels on your Genie, you need to get a replacement. Mine switches channels in under 2 seconds. It's the best box we've ever had.
post #54 of 146
Well, along this same subject, as I posted in another thread, I am on the fence about switching from Dish (of whom I've been a customer for 17 years) to Direct. I've never had any of the DVR's Dish offers, but I must say, the more I read about the features of the Hopper, the more I'm impressed. One question I have is regarding Dish's Primetime Anytime (I believe it's called) is that it sounds like a great feature, but does Direct's HR 44 Genie offer anything close to this? (From what I know of the feature, basically it automatically records all (4) of the major networks for later viewing). If Direct's Genie doesn't have this, then I assume it would mean you would have to manually set each of the (4) channels to record. Also I know Direct doesn't have the Hopping feature (commercial skipping), but I'm also not sure if this has or will be been resolved in court yet either. Can anyone offer any add'l info on these features or capabilities as to whether Direct offers anything comparable?

Ken
post #55 of 146
Sounds like you've already done your homework. So you already know that Genie has 5 tuners vs. Hopper's 3 which means 5 possible simultaneous recordings outside of PTAT. If the PTAT and auto-skip features appeal to you, then Dish is the only place to get them. Dish is also going to cost less overall for about the same lineup and equipment, in the long run. DirecTV will be cheaper the first couple of years with new customer promos, but after that, the $25 advanced receiver fee is pretty brutal. If you're a big sports fan, DirecTV has a lot more to offer in that regard. I've had both, and if I went back to satellite today, I'd go with Dish, mainly due to cost and the features you mentioned.

In any case, you should definitely try to leverage your loyalty to get a good deal on your new Hopper/Joey system. They should be very generous with a customer like you.
Edited by mdavej - 9/29/13 at 8:06am
post #56 of 146
I've had the hopper for about a year now.... actually went through the same decision process you are going through now deciding between them.

In the end the price is what got me to choose dish and including espnU (even if its SD for now) on the at120 package. Makes the monthly bill even cheaper compared to directv. I do have a friend who got directv at the same time I got dish so I have spent some time using both.

Initially both had speed issues and general bugs in the software.... on the hopper those have been addressed and its very stable/reliable now. My friend has said similar things about the genie. PTAT is a really awesome feature if you want to watch shows on "the big 4" but only having 3 tuners is limiting when one of them is tied up during the primetime hours for ptat. They have added quite a bit of customization to it now so you could not use it all the time but for me I prefer to leave it on. Its REALLY useful right now with all the new premieres happening, with ptat you don't have to worry about missing a new show premiere because they all just record. The genie does have more tuners so its more flexible in what you can record but you have to do alot more managing of your series recordings.

The other big advantage the hopper has is the remote streaming.... this is honestly one of my most used features and I never thought I would be using it as much as I have. It works exceptionally well and looks really good if you have decent uploads with your internet (the ios/android apps, pc streaming is still buggy). In fact I also let my friend with directv use it and he uses it all the time as well.

On the genie side I do like that you can use receivers other than the joey with them... you can use the standard hd receivers with the genie and the advantage there is they have their own tuners as well as being able to stream stuff from the genie. With dish, the joeys do not have their own tuners so that 3 tuner limit is even more of a factor although I do understand directv is pushing their genie mini's which are just like the joey and do not have their own tuners. Not a big deal but you do have more options with directv.

If I do stay with dish going forward I will add a second hopper to my system or hopefully by then they have a 5 or 6 tuner version to match the genie.
post #57 of 146
We're in the final stages of construction on our new home. I've decided to switch from TWC to DirecTV and plan to have a Genie w/ 3 minis.

How can I ensure that the installer will place the satellite on my roof (where my AV guy prewired the attic for a roof installation?

Also, how can I make sure that I'm getting the newest Genie? Will it help that I'm signing up for the Premium package?
post #58 of 146
cratch

Why do you want the dish on the roof rather than a side yard?

I've got one in each place and would much rather adjust aim from the ground rather than teetering from a tall ladder.
post #59 of 146
Jim- I should have mentioned that our lot is very narrow, I'm assuming it can't be placed on the side.
post #60 of 146
I can't remember if it's DTV or Dish.... but one of them will not install on the roof if you are anywhere near hurricane country.
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