Fantastic service. Just return through the web except you click on a 'call me' button and they call you right away. Told them I wasn't happy with the Samsung picture and wanted to try something else. They handled everything but someone needs to be available for the pickup. I tossed the box because I thought I'd keep it. Told Amazon and they said no problem -- picked up bare panel and bag of accessories the next day. Piece o cake. If you go thru a bunch of units I suspect they may become less accommodating.
Wow, that sounds like epic customer service. I think I am about to buy me a new TV! If you don't mind me asking, what was your final price(including shipping) after Amazon price matched?