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Official Sony KDL-55W900A Owners Thread - Page 20

post #571 of 4286
Quote:
Originally Posted by bigpete1983 View Post

Today I ran pixel checker from my laptop and I found stuck red pixel on my w905a. I tried press my finger on this point but didn't help. I tried to use JScreenFix but I can not run this program tried some dead pixel test on youtube. Maybe I should just replace tv for new one. Any ideas guys???

Dead pixel = replacement.

You didn't buy some bargain basement TV. You bought an expensive Sony. So no way Jose should you keep it. And no Sony rep would disagree.

Even with a bargain basement TV it's unacceptable, but I think it drives the point home.
Edited by tgm1024 - 6/11/13 at 7:58pm
post #572 of 4286
I don't know where you live, but I never heard of someone returning an LCD over 1 stuck pixel. I think by law they can sell you an LCD with like 3 or even 5 stuck pixels.
post #573 of 4286
Quote:
Originally Posted by GeForceFX5200 View Post

I don't know where you live, but I never heard of someone returning an LCD over 1 stuck pixel.

It's pretty common to do. I myself returned a Sony EX500 that had a stuck bright green pixel.
post #574 of 4286
Quote:
Originally Posted by GeForceFX5200 View Post

I don't know where you live, but I never heard of someone returning an LCD over 1 stuck pixel. I think by law they can sell you an LCD with like 3 or even 5 stuck pixels.

Seriously? There is no law governing stuck pixels. rolleyes.gif

Within your return policy, you can return for whatever reason you want. This assumes that you didn't damage the set in any way and have all of the originally included accessories. Sorry, this also assumes you purchased the set at Best Buy/Magnolia. Other retailers may have different policies.

Personally, I would probably exchange it. In the end though, a single stuck pixel is acceptable to many people. Whatever you do, make sure you are 100% happy with your purchase.
post #575 of 4286
Quote:
Originally Posted by Speakerphile View Post

Quote:
Originally Posted by GeForceFX5200 View Post

I don't know where you live, but I never heard of someone returning an LCD over 1 stuck pixel.

Huh? There used to be a rule among certain vendors decades ago regarding monitors with as many as 7 "dead" pixels to be considered "ok", but I haven't seen anyone that bold in a longggggg time.

Further, people return for that all the time. At least anyone I've heard of.

Quote:
Quote:
I think by law they can sell you an LCD with like 3 or even 5 stuck pixels.

Seriously? There is no law governing stuck pixels. rolleyes.gif

Within your return policy, you can return for whatever reason you want. This assumes that you didn't damage the set in any way and have all of the originally included accessories. Sorry, this also assumes you purchased the set at Best Buy/Magnolia. Other retailers may have different policies.

Personally, I would probably exchange it. In the end though, a single stuck pixel is acceptable to many people. Whatever you do, make sure you are 100% happy with your purchase.

ABSOLUTELY. Especially for a TV this expensive, but for any TV. But I would state this differently and in two ways:
  1. Stuck pixels are something that is unacceptable to almost everyone
  2. Stuck pixels are something that many people are too afraid to return a set for

People view returning things as a form of confrontation that irks them.

That all said, a stuck pixel can be enormously annoying and a pixel is just not small enough to not draw your attention immediately to it.

All TV manufacturers do is advertise "stunning" this, and "astounding" that. The box does not say "almost wonderful picture".
post #576 of 4286
Quote:
Originally Posted by Mark Mesiya View Post

So I got this TV as a replacement for my 46HX850 that's been repeatedly crapping out on the right side of the screen (vertical bands).
Basically went through hell with Sony destroying 3 TV's trying to get me replacements so I fought and ended up with this as my replacement.

So far I love it. But here's a question regarding the 3D on it.

I know the TV has simulview which works on a handful of games (and works well). However, the competitions "dual play" doesn't work.

Dual play basically produces a top-bottom 3D image and works with passive 3D tv's with Left-Left glasses for one player and Right-Right for the other.

On this TV, enabling Dual Play mode in a game doesn't work properly. Basically the left eye see's one player and the right another.

So my question is this: Is there any way to force active 3D to let one pair of glasses see just one image and another set of glasses see another?

From a technological standpoint it's completely possible with active 3D to emulate this passive feature and I wanted to find out if anyone has any experience with it or found a workaround.

I don't believe that the glasses supplied with the w9 support simulview, you have to buy the more expensive TDG-BT500A which do support it.
post #577 of 4286
Quote:
Originally Posted by mikeonthetube View Post

I don't believe that the glasses supplied with the w9 support simulview, you have to buy the more expensive TDG-BT500A which do support it.

Yes they do support it.

The TV comes with 4 of them.

Sony's Simulview works. It's LG's Dual Play crap which is a cheaper method of incorporating split screen/full screen sharing that doesn't work with Active 3D at the moment.

For the W802, yes, you need a specific pair of glasses for simulview.
post #578 of 4286
Quote:
Originally Posted by tgm1024 View Post

ABSOLUTELY. Especially for a TV this expensive, but for any TV. But I would state this differently and in two ways:
  1. Stuck pixels are something that is unacceptable to almost everyone
  2. Stuck pixels are something that many people are too afraid to return a set for

People view returning things as a form of confrontation that irks them.

That all said, a stuck pixel can be enormously annoying and a pixel is just not small enough to not draw your attention immediately to it.

All TV manufacturers do is advertise "stunning" this, and "astounding" that. The box does not say "almost wonderful picture".

Like I said though, there is no law that actually governs stuck/dead pixels.
post #579 of 4286
I don't know how it is for Sony but Samsung won't replace or repair any set with 7 or less stuck/dead pixels and they have to be in a localized area of the screen. It's annoying as hell to spend thousands on a "new" TV and find stuck/dead pixels but unless you sit very close to your set you'll never see a stuck pixel, dead ones are a different story though. I have three stuck pixels and 1 dead on my current set and I can't see 'em sitting on my couch. I even look for them and I can't see 'em. Keep in mind when returning though, you may get a set that has more stuck/dead pixels.
post #580 of 4286
Quote:
Originally Posted by Justin Sullins View Post

I don't know how it is for Sony but Samsung won't replace or repair any set with 7 or less stuck/dead pixels and they have to be in a localized area of the screen.

The online Sony Store replaced the 46EX500 I bought there due to one stuck bright green pixel. However, I don't have any experience with warranty service concerning pixel defects so can't comment on that. I wouldn't accept any new set with pixel defects.
Quote:
It's annoying as hell to spend thousands on a "new" TV and find stuck/dead pixels but unless you sit very close to your set you'll never see a stuck pixel, dead ones are a different story though.

That's backwards. My stuck bright green pixel was easily and regularly visible from normal viewing distance, e.g. when dark hair was on screen in its location. Dead pixels are less likely to be noticeable.
Quote:
I have three stuck pixels and 1 dead on my current set and I can't see 'em sitting on my couch. I even look for them and I can't see 'em. Keep in mind when returning though, you may get a set that has more stuck/dead pixels.

At least it doesn't bother you, the operative word being "you". I wouldn't accept any new set with pixel defects.
post #581 of 4286
Quote:
Originally Posted by Justin Sullins View Post

unless you sit very close to your set you'll never see a stuck pixel, dead ones are a different story though.

 

There isn't really a great universally agreed upon distinction between the two concepts.  If you want to say that a dead pixel is one that is flipped black (and all subs are blocking the light) and a stuck pixel is one where a sub is always displaying, then you're probably wrong.  A lit up pixel is glaring as hell to me, and a black pixel is more like a spec of dust on the screen.

post #582 of 4286
Quote:
Originally Posted by Justin Sullins View Post

I don't know how it is for Sony but Samsung won't replace or repair any set with 7 or less stuck/dead pixels and they have to be in a localized area of the screen. It's annoying as hell to spend thousands on a "new" TV and find stuck/dead pixels but unless you sit very close to your set you'll never see a stuck pixel, dead ones are a different story though. I have three stuck pixels and 1 dead on my current set and I can't see 'em sitting on my couch. I even look for them and I can't see 'em. Keep in mind when returning though, you may get a set that has more stuck/dead pixels.

According to Sony's Warranty, they will cover dead/stuck pixel's that amount to .01% of the total pixels or more. That is 207 dead pixels! Honestly, I imagine they would cover a TV that has less than this, but that is what their warranty says.

One note about Samsung. They have no stipulation about the placement of the 7 pixels. As long as there are seven, you are covered.


Also, just so everyone has the info.

Both Geek Squad & SquareTrade require 3 dead/stuck pixels before coverage kicks in.
post #583 of 4286
Originally Posted by Speakerphile View Post

Originally Posted by Justin Sullins View Post

I don't know how it is for Sony but Samsung won't replace or repair any set with 7 or less stuck/dead pixels and they have to be in a localized area of the screen. It's annoying as hell to spend thousands on a "new" TV and find stuck/dead pixels but unless you sit very close to your set you'll never see a stuck pixel, dead ones are a different story though. I have three stuck pixels and 1 dead on my current set and I can't see 'em sitting on my couch. I even look for them and I can't see 'em. Keep in mind when returning though, you may get a set that has more stuck/dead pixels.


According to Sony's Warranty, they will cover dead/stuck pixel's that amount to .01% of the total pixels or more. That is 207 dead pixels! Honestly, I imagine they would cover a TV that has less than this, but that is what their warranty says.

One note about Samsung. They have no stipulation about the placement of the 7 pixels. As long as there are seven, you are covered.


Also, just so everyone has the info.

Both Geek Squad & SquareTrade require 3 dead/stuck pixels before coverage kicks in.

Are you sure about that?  I would have sworn I read somewhere that when ST is bought through Costco, a single pixel was enough.

post #584 of 4286
Quote:
Originally Posted by tgm1024 View Post

Are you sure about that?  I would have sworn I read somewhere that when ST is bought through Costco, a single pixel was enough.

The information above came specifically from SquareTrade.com. In looking at the terms posted on the Costco web site, I am inclined to say that the Costco plan does not cover dead/stuck pixels. Their terms spell out that coverage on cell phones, but not televisions. Given the price of the plan, it's not really that surprising.
post #585 of 4286
**** that noise!

If I find even one dead pixel on my new baby (waiting on news about Dolby Digital from Best Buy) It's getting replaced. I'm not putting up with any of it.

That's like buying a new car and it doesn't crank 1 time every 1000. Even though It's small its INEXCUSABLE.
post #586 of 4286
This is what geek squad says online in the fine details:

"If your pixels start looking weird or a shadow image sticks,
we’ll get your screen back to pristine"

That's all I could find on their website and I spoke to my guy at Best Buy yesterday and he told me the same thing. Even 1 pixel qualifies for repair/replacement.

I'm holding them to that.
post #587 of 4286
Quote:
Originally Posted by Tarheel1400 View Post

This is what geek squad says online in the fine details:

"If your pixels start looking weird or a shadow image sticks,
we’ll get your screen back to pristine"

That's all I could find on their website and I spoke to my guy at Best Buy yesterday and he told me the same thing. Even 1 pixel qualifies for repair/replacement.

I'm holding them to that.

The terms and conditions specifically state:

"5. Defective pixels for those products that have a pixel-based display. Pixel repair will be based upon three
(3) defective pixels throughout the entire display area;"

When you purchase a protection plan, you agree to the terms. Expecting a different result is just asking for a poor experience.



All the above being said, you can return your TV for ANY reason during the return period. So by all means, if you get any dead/stuck pixels, have them exchange it.
post #588 of 4286
I was merely giving my experience with Samsung. I said I didn't know how Sony's Warranty works with dead/stuck pixels. Also, I don't know the exact terminology but I've always been told that "Stuck" Pixels are multi-colored that may or may not come back on their own or with a pixel flipper program and that "Dead" Pixels are ,white/black, in fact "DEAD" and will not come back. I purchased Samsung UNxxB6000 from Best Buy with 4 year Geek Squad Black Tie Warranty and it had (2) Stuck Pixels. Geek Squad came out and told me, "Unless there are a cluster of 3 or more in a localized, roughly a square inch, area we can't do anything." They did explain that dead pixels are different and they can replace the panel or exchange. Just trying to help the OP realize that "Stuck/Dead" are annoying and totally unacceptable but returning it might get you more so beware.
Edited by Justin Sullins - 6/12/13 at 3:16pm
post #589 of 4286
Home Theater Magazine has just posted a review of the W900A on its website.
http://www.hometheater.com/content/sony-kdl-55w900a-3d-lcd-hdtv
Edited by GeorgeE - 6/12/13 at 4:57pm
post #590 of 4286
Quote:
Originally Posted by GeorgeE View Post

Home Theater Magazine has just posted a review of the W900A on its website.
http://www.hometheater.com/content/sony-kdl-55w900a-3d-lcd-hdtv

This review is so Bogus.

They are wrong about the dobly digital decoder not working from optical. We tested it out at Best Buy. It works fine. I have a hard time putting stock in anything that is inaccurate. I'm still going to call Sony to get a double confirmation on this though.

Sony needs to correct them if indeed they have inaccurately reported on the tv's sound capabilities.
post #591 of 4286
What's the best way to isolate a dead pixel once I get the set? Color slides?
post #592 of 4286
Quote:
Originally Posted by Speakerphile View Post

The terms and conditions specifically state:

"5. Defective pixels for those products that have a pixel-based display. Pixel repair will be based upon three
(3) defective pixels throughout the entire display area;"

When you purchase a protection plan, you agree to the terms. Expecting a different result is just asking for a poor experience.



All the above being said, you can return your TV for ANY reason during the return period. So by all means, if you get any dead/stuck pixels, have them exchange it.

Speaker,

That is not what the manager or my sales guy told me. Can you put the link up that you saw the terms and conditions?

I'll confirm it with them before I purchase the tv once we get this Dolby Digital stuff sorted out. If they don't mention the three defective pixel note then I'm going to hold them to what was portrayed to me. Anything else is fraud.
post #593 of 4286
Quote:
Originally Posted by Justin Sullins View Post

I was merely giving my experience with Samsung. I said I didn't know how Sony's Warranty works with dead/stuck pixels. Also, I don't know the exact terminology but I've always been told that "Stuck" Pixels are multi-colored that may or may not come back on their own or with a pixel flipper program and that "Dead" Pixels are ,white/black, in fact "DEAD" and will not come back. I purchased Samsung UNxxB6000 from Best Buy with 4 year Geek Squad Black Tie Warranty and it had (2) Stuck Pixels. Geek Squad came out and told me, "Unless there are a cluster of 3 or more in a localized, roughly a square inch, area we can't do anything." They did explain that dead pixels are different and they can replace the panel or exchange. Just trying to help the OP realize that "Stuck/Dead" are annoying and totally unacceptable but returning it might get you more so beware.

I wasn't coming down on you man. I was just adding additional information. Two things I would keep in mind when sharing your experience though. Plan terms and conditions do change from time to time. I am relaying the terms in the current plan. Also, you will get multiple stories from any company that sells or services extended warranties, including(unfortunately) Best Buy. Part of this stems from the terms changing over time and the employees not staying up to date with all the details. I would encourage anyone to be familiar with the exact wording in the plan they purchased. If what they are telling you doesn't match up, call them out on it. Keeping a copy of the terms around is a great way to make sure your get what you paid for. For Geek Squad plans, they usually have the terms for current and previous plans listed on their site. (See below link)

http://www.geeksquad.com/protection-plans/terms-and-conditions.aspx
Quote:
Originally Posted by Tarheel1400 View Post

Speaker,

That is not what the manager or my sales guy told me. Can you put the link up that you saw the terms and conditions?

I'll confirm it with them before I purchase the tv once we get this Dolby Digital stuff sorted out. If they don't mention the three defective pixel note then I'm going to hold them to what was portrayed to me. Anything else is fraud.

Unfortunately, because of some of the above, you cannot always take every word as fact when it comes to the extended warranty. NEVER buy an extended warranty without reading the terms yourself. It takes 5 minutes and is indisputable when it comes to getting coverage when something goes wrong. Everyone that gets their claim denied says that they were told something else at the time of purchase. Sometimes that's true, sometimes it's not. If you read and understand the terms it should never be an issue. I would just go in there and ask them again. If they give you the same answer, ask them to show you in the terms where it backs up their statement. Here is the link to the current terms that I quoted from in my previous post.

http://www.geeksquad.com/uploadedFiles/wwwgeeksquadcom/protection_plans/Geek_Squad_Protection_TsandCs_7_15_12_English.pdf

Hope this helps!
post #594 of 4286
Quote:
Originally Posted by Tarheel1400 View Post

This review is so Bogus.

They are wrong about the dobly digital decoder not working from optical. We tested it out at Best Buy. It works fine. I have a hard time putting stock in anything that is inaccurate. I'm still going to call Sony to get a double confirmation on this though.

Sony needs to correct them if indeed they have inaccurately reported on the tv's sound capabilities.

Dude, if it worked at Best Buy, why do you need confirmation from Sony, especially since the manual states it supports DD 5.1 via optical out? You do realize if you buy from Best Buy and it doesn't perform up to your standards you can just return it?

Pull the trigger.
Edited by texashoser - 6/12/13 at 9:58pm
post #595 of 4286
The Sony W9 does support Dolby Digital 5.1 via optical.

DTS via optical is downsampled to stereo frown.gif

I've tested this on my european Sony 55W905a
post #596 of 4286
Quote:
Originally Posted by Mark Mesiya View Post

Yes they do support it.

The TV comes with 4 of them.

Sony's Simulview works. It's LG's Dual Play crap which is a cheaper method of incorporating split screen/full screen sharing that doesn't work with Active 3D at the moment.

For the W802, yes, you need a specific pair of glasses for simulview.

Ah you're right, the TDG-BT400A's do support it. Apologies. I'm sure I read somewhere they didn't.
post #597 of 4286
Quote:
Originally Posted by helvetica bold View Post

Any gamers out there who own a copy of Halo 4 do yourself a favor and try it. It really shows off the rich contrast, deep backs and vivid colors on the W9.
Im using Game:Original with Live Color off and it still really pops!

Question:
Are there any good patterns to test for black crush? I have my Xbox set to RGB: expanded, it looks amazing but Im worried it might
be crushing a little.

interesting note:
I noticed on the PS3, the TV reads 12 bit when you hit the display button. When playing the 360, it doesnt. Is 12 bit any form of deep color?

For me, Game Original looks blurry and with weak colors. In my eyes Game Standard with live colors set to low, is the best.
post #598 of 4286
Quote:
Originally Posted by Tarheel1400 View Post

What's the best way to isolate a dead pixel once I get the set? Color slides?

Try UDpixel software or Dead Pixel Test on youtube Dead Pixel Test - http://www.youtube.com/watch?v=gIA_4nV-CqE. Dead Pixel there are black or white on any colour, Stuck Pixel is black but just only visible on red, green or blue screen, my tv has only one red stuck pixel visible on red and barely on white screen. If you find any stuck pixel don't panic you can fix it by UDpixel software or JScreenFix or search online how to fix stuck pixel but don't do anything stupid like pressing your screen by some sharp item only youse your finger and microfiber cloth. If you can't fix your stuck pixels like my you can only wait till your stuck pixel will start works again in the future(maybe) or get it replaced tv as I want to do. Dead Pixels=definitely replacing tv. biggrin.gif
post #599 of 4286
Quote:
Originally Posted by Tarheel1400 View Post

What's the best way to isolate a dead pixel once I get the set? Color slides?
Try UDpixel software or Dead Pixel Test on youtube Dead Pixel Test. Dead Pixel there are black or white on any colour, Stuck Pixel is black but just only visible on red, green or blue screen, my tv has only one red stuck pixel visible on red and barely on white screen. If you find any stuck pixel don't panic you can fix it by UDpixel software or JScreenFix or search online how to fix stuck pixel but don't do anything stupid like pressing your screen by some sharp item only youse your finger and microfiber cloth. If you can't fix your stuck pixels like my you can only wait till your stuck pixel will start works again in the future(maybe) or get it replaced tv as I want to do. Dead Pixels=definitely replacing tv.
post #600 of 4286
So dts is downgraded to stereo? Is that consistent with most new tvs? Is Dolby what you want over dts? I'd hate to invest the money in a tv that can't utilize my really high end soundbar. My soundbar was as expensive as the tv.
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