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Epson 8100 - replaced bulb and now Pink / Blue bands

post #1 of 20
Thread Starter 
background:
Own 3 projectors / (incl. epson 8100 purchased in 7/2010 and epson 3010) Sanyo hasnt blown despite bulb hours indicating 3500hrs when I purchased and since then 2500hrs --> I suspect the bulb wasnt really "on" for the 3500hrs, but that the projector itself was in the setup it was at. Epson 3010 at ~1500hrs no problems yet. 5yr BBY extended warranty on the OTHER two projectors... this one I just had the mfr. warranty though.

Epson 8100 always run in eco mode, max ventilation on all sides except "bottom". I always keep it in eco mode even with the lights on because it's only on a tiny 106" screen that's the old DaLite Hi-Power material, mostly for personal usage of PC/TV. First bulb blew (pop/etc) at under 1400 hrs and ~11months, second one at 2400 hours and 29months. Epson replaced both bulbs -- this second as a one-time replacement as its past 24months. This second bulb did not "blow" -- by this I mean it's not discolored/etc and the projector did not shut off while it was on. It just didn't power up and lit the bulb indicator light. It looks like the post holding the filament just came unglued(?!) and the post fell over. Here's an image of the lamp:





No issues with the projected image before lamp replacement. After replacing lamp there is a bright red/magenta band on about the top 2-3% of the image and a bright blue/cyan band on the bottom 2-3% of the image. This makes the projector fairly useless for any video consumption. (Only possible workaround I can think of is if I find a way to overlay a black bar on the top and bottom portions of the screen while my PC is used for TV or movies)

Is this at all possibly a lamp problem or is it damage to the projector LCD(s) itself ? As I'm not at ~30 months I thin I'd probably be out of luck of epson fixing it if its a projector problem..

From various searching I've found limited references to possibly being heat-damage to the LCDs. This doesnt seem to make sense completely though as the image was fine before the lamp failed.... unless the projector was heating it up while trying to turn on (which the epson tech on the phone insisted I do again even though after removing the lamp I could SEE the post was fallen over).

Any suggestions on anything to try to attempt to fix the issue?
Thanks in advance for any input.
Edited by JustAnEE - 2/18/13 at 3:59pm
post #2 of 20
The blue and pink stripe are common with your base design. I had a 6100 it developed it by 1600 hours, and slowly got worse and worse. As I understand it maybe a diffusers or something else in the LCD optics getting burnt, it is not the bulb. There might be a way to fix it but it is probably not worth the money.

When you changed your 2400 hour bulb you got a big jump in brightness, perhaps it was there before but not bright enough to catch your attention.

Try and zoom you pj out a little bit more, overscan if you will, such that the affected areas are off the screen.

Good luck.
post #3 of 20
Thread Starter 
Quote:
Originally Posted by kmannth View Post

When you changed your 2400 hour bulb you got a big jump in brightness, perhaps it was there before but not bright enough to catch your attention.
This was not the case. I was using the PJ alternately in living/dynamic mode when room lights were on. No problem at top or bottom of image with old bulb. With new bulb, it's very evident even with Theatre Dark II (I think that's the name of it.. would have to verify later tonight) mode. I never change from XV color even with room light on with a newer bulb, as It's only a tiny 106" screen and it has the ~2.8 gain Hi Power material and I view from a very close angle from the projector (it projects from slightly behind/above me). It's particularly bad with the red/pink section.

The only time this damage could have occurred then if it's damage to the projector itself would be the 2 or 3 times that the projector attempted turning on after the lamp "failed" -- the last time at the insistence of the Epson Tech's standard troubleshooting script even though viewing the lamp it was clear the post holding the filament had fallen out/fallen over. The projector would not spin up the fans high but would take over 1 minute before it decided to give up and turn on the "lamp replace" light. Seems like a poor design flaw.
Quote:
Originally Posted by kmannth View Post

Try and zoom you pj out a little bit more, overscan if you will, such that the affected areas are off the screen.
Good luck.
This won't work as it's a pull-down screen and the casing is white. Therefore, pink would show up there... Possibly if I get a program that can overlay a black bar on the top portion of my screen on top of video then it would work, as it seems to be a problem only with not displaying white/color and black still looks black.
I'll add a photo showing the magenta/cyan banding later tonight. The magenta is the more egregious which completely destroys the projector for most usages....

I guess its just unlucky that their faulty lamp would kill the projector when its just over 5 months out of warranty. And I dug up my receipt and I had used Amex which only gives 1 year extended warranty but only if the mfr. warranty is a max of 1 year... should have used a Visa instead (which gives extra 1yr on top of a 2yr mfr warranty). I may still try to see if epson will do anything but that's probably doubtful....
Edited by JustAnEE - 2/18/13 at 2:24pm
post #4 of 20
Sounds like a god diagnosis kmann', but when you say "common with your base design", the 8100 has as much or more in common with the 8350 as with the 6100, is this something folks are seeing with the 8350 as well? It's certainly been out long enough
post #5 of 20
The 8100 was not a giant leap over the 6100, nor is the 8350 for that matter, the base designs are related (yes they are tweaked a bit not a whole different beast). I am sure the 6100 and 8100 shared common parts. You don't really see any about the pink / blue issue for the 8350 I guess they changed out that part from the build, for sure Epson knows all about it and lost alot of money replacing pjs under warranty because of it for a few years.

I have seen reports of the pink and blue lines on the 6100 6500ub, 8100, 8500ub for sure. You see it on used projectors for sale a decent amount of the time. I am not an expert with the issue I just had a projector that had it and did a bit of research.
post #6 of 20
Thread Starter 
Here is the actual Blue and Pink Bands: (For both of these photos, I have the projector in eco-mode and X.V. Color setting, and room lighting on -- two 100W equiv bulbs. The wall looks dark in the photo only due to phone camera auto white-balance adjusting for the bright projection image.)

Browser Open:

Only White screen:



This issue ONLY cropped up as the other bulb died (Probably the 2-3 times the projector tried to turn on and took over 60 seconds before lighting the "lamp" led. I had the projector in a higher light output mode (non-eco ) for the last month or so because it was dimmer and periodically (<5% of the time) in Living Room mode when room lighting on, and it's very visible in any image displayed -- I would have noticed it even if it was only 1/10th as present before the last bulb failure. I would suggest be very careful if your PJ lights the lamp light, DO NOT attempt to power it back on multiple times. Unfortunately that was the Epson Phone Tech's instructions.... frown.gif

Thanks kmannth for input and any other input anyone has would be appreciated.... I think my last resort may be I may try to see if Epson can do anything (of course its out of 24mo so probably not...) I should have purchased the new 8350 last year I could have for ~$750 and sold this one at that time when I bought the 3010.

Maybe I could swap this one for the one I have in the family/theatre room because I use the wall (150" screen options were higher budget and the wall is pretty close to a matte white) and a somewhat adjustable frame I constructed myself with which I could mask off that portion of the image. Downsides to this would be no 3D in there which is why I spent the $2k for 3010+3d glasses and also I would lose the additional light output of the 3010 for the larger image in there, while having a crazy bright image lighting up my bedroom even on the 3010's lowest light mode since its only 106" screen and it has 2.8Gain.
Edited by JustAnEE - 2/18/13 at 4:14pm
post #7 of 20



The bands are usually caused by the PLC moving slightly out of position. This movement can be minute, but it causes pink and blue, or yellow and blue bands depending on the type of projector.
I have a panasonic that had yellow and blue bands. The shop diagnosis was (of course) new LCD panels. I read up on this and found an obscure post about this. Opened the projector and with my thumb pushed the first (after the lamp) and the PLC glass element firmly back down with a sudden CLICK.

Perfect white screen again.

I believe this is exactly the same issue, as the PLC and it's lens sits just after the lamp and gets very hot. It polarizes the light before going through the light path.
The heating and cooling cycles make it move.

Please.... do not mess with this if you are not comfortable with opening and cleaning LCD projectors. But this SHOULD be the fix for the epsons as well since all LCD's
use the same basic elements.

The OTHER, but less likely possible case may be the lamp itself being slightly out of alignment in relation to the PLC and the input lens, causing the same problem.

Good luck with this. I know I can fix my own projectors, but I hope this helps out in some way with all the Epsons out of warranty out there.

Oh yeah.... white gloves are mandatory! DO NOT touch any elements with your bare fingers!

DO NOT DO THIS AND BLAME ME IF YOU MESS UP YOUR PROJECTOR!!! I have done this with 100% success, but I am a certified tech.

Edit: I found this page: https://sites.google.com/site/epsonpowerlite5500c/home

Same basic idea, it shows clearly the PLC and how it shifts, etc. And how to fix it.
Edited by Tinman - 2/18/13 at 8:49pm
post #8 of 20
Thread Starter 
Quote:
Originally Posted by Tinman View Post



Good luck with this. I know I can fix my own projectors, but I hope this helps out in some way with all the Epsons out of warranty out there.

Oh yeah.... white gloves are mandatory! DO NOT touch any elements with your bare fingers!

DO NOT DO THIS AND BLAME ME IF YOU MESS UP YOUR PROJECTOR!!! I have done this with 100% success, but I am a certified tech.

Edit: I found this page: https://sites.google.com/site/epsonpowerlite5500c/home

Same basic idea, it shows clearly the PLC and how it shifts, etc. And how to fix it.

Thanks for the additional information Tinman! I will look over it -- not sure yet if I'll open the PJ. At the least I will first try re-seating the lamp (I think this would addressing your second, less-possible case --- or do you mean the lamp itself would have a problem that wouldnt be apparent by looking at it or screwing it back in again? I'm trying to understand what you were referring to with the lamp being misaligned). I am just waiting for the projector to cool before doing this. As I think about it now this might seem possible since I am sure this issue did not occur gradually, but somewhere between the last time I powered off the projector (before the startup attempts that lit the "lamp" indicator led) and turned it on with the new lamp in place. Although, granted, i guess the projector could have been jostled when I transported the projector between rooms in the process between installing the new lamp and could have resulted in something inside the projector moving out of position. I try to be careful but make mistakes... (Fried a trace on a circuit board first thing this morning by accidentally shorting a battery to ground..... Had to get the multimeter probe in through a small hole in the case and of course the case was ground smile.gif )

I have an additional question about the "white gloves" as I'm not a projector tech. Do they just need to block the oil or have other properties? Most readily available gloves for me would be some purple nitrile gloves which I will grab a pair tomorrow if no change noted when re-seating the lamp.

Thanks again for input.
post #9 of 20
The Lamp in the picture is cooked. It has dimpled and distorted. The top and bottom bands MAY have something to do with the integrator or condenser lenses that sits after the end of the lamp. You may be able to reach in and move it slightly or turn the unit over and shake it up and down and hope it falls into place. If not you will have to open the unit and put it in its proper place. The white gloves are used to prevent your body oils from getting on the arc chamber and to prevent Mercury from getting on your hands. You can touch the lamps outer reflector all day long with your hands but NEVER touch the center post or the actual lamp element itself. It looks like this is a sealed lamp but I can't be sure. I'm guessing that something in the light path is slightly out of alignment or the lamp is not quite seating properly in the projector. It might just be a case of reaching in with your finger and giggling the lens in the lamp chamber with the lamp out.

Good Luck

Bohanna
post #10 of 20
Thread Starter 
Quote:
Originally Posted by Bohanna View Post

It might just be a case of reaching in with your finger and giggling the lens in the lamp chamber with the lamp out.
Good Luck
Bohanna
I tried this last night along with removing and carefully reseating the lamp to ensure I had it screwed in properly and was unsuccessful in resolving the red band... so that means probably will need a complete dissassembly unless epson wants to fix it at 30months (low chance, but I havent called them yet), or can the bulb assembly itself be out of alignment and cause the issue? I can't think a way to test that last possibility unless I find somewhere in town selling projectors willing to swap a bulb out for a few minutes for a fee.

I partially disassembled just to see the difficulty and was fairly easy to get the outer casing off without any signs of entry but decided not to disassemble anything inside at this time. On the plus side, they made the projector easy to disassemble without damaging anything and there are no tamper-proof seals, etc and it holds together rather well.
Edited by JustAnEE - 2/19/13 at 7:08am
post #11 of 20
If you took off the top and moved the diffusior or the integrator lens around and that didn't help I'm thinking it may have to be serviced by a professional. I don;t think that it could be from the lamp being out of alignment unless it's WAY off the mark.

here is a video of the narrow beam that a uhp lamp projects to show you that after the narrow raw beam leaves the lamp it gets diffused and funneled around the projector. I guessing that the miss alignment is somewhere else.

http://www.youtube.com/watch?v=87vGWMSTfEI


Good Luck

Bohanna
post #12 of 20
Thread Starter 
I did not move the diffuser or lenses yet. I opened the top but did not take it apart (have to unscrew the circuit board, etc, to get to the lenses. I merely tried reseating the lamp (remove/re-screw). I haven't called epson yet I plan to call them tonight maybe and see if they will do anything before I attempt a self-repair. I was also looking at options locally to see if I could find another bulb to test in it, but no one I know had a PJ that uses the same bulb.
post #13 of 20
Thread Starter 
Update: I took the image machine apart. I found there were no "foam pads" like in the walkthrough for the other projector that you linked, Tinman. I realized after I put it all back together, the one lens(es) I did not open was the one where I think the shutter is (?) that is enclosed separately.

It seemed that instead of foam, most of the lenses/glass were fixed (glue? plastic?), and there were some that you could move around but had no previous foam pads.

Can you annotate that picture you posted with which specific lens was the "PLC" lens?

Thanks,
Mark
Edited by JustAnEE - 2/23/13 at 11:20pm
post #14 of 20
Quote:
Originally Posted by JustAnEE View Post

Update: I took the image machine apart. I found there were no "foam pads" like in the walkthrough for the other projector that you linked, Tinman. I realized after I put it all back together, the one lens(es) I did not open was the one where I think the shutter is (?) that is enclosed separately.

It seemed that instead of foam, most of the lenses/glass were fixed (glue? astic?), and there were some that you could move around but had no previous foam pads.

Can you annotate that picture you posted with which specific lens was the "PLC" lens?

Thanks,
Mark

Can you post a few clear pictures of the inside of your projector? I can ID the lens from there specifically.
post #15 of 20
Thread Starter 
Sure here are the photos I took. There are duplicates of a couple because they're not the best photos and not sure which is clearer (just used phone's camera) . It should expand to a full image if you click on it.

There were also no foam pads on the plastic cover that exposes the lenses when you remove it (I didn't take a picture of that plastic cover) -- but from that example other projector it had foam pads throughout.

Projector, outer housing plastic removed:

Circuit board unscrewed, all JST connectors except along left side removed, ribbon cables to buttons on outer case removed, ribbon cables to 3LCDs disconnected, circuit board "folded over" to side

Before removing cover

Close-up images of right half or left half with the lenses:




post #16 of 20
Quote:
Originally Posted by JustAnEE View Post

Sure here are the photos I took. There are duplicates of a couple because they're not the best photos and not sure which is clearer (just used phone's camera) . It should expand to a full image if you click on it.

There were also no foam pads on the plastic cover that exposes the lenses when you remove it (I didn't take a picture of that plastic cover) -- but from that example other projector it had foam pads throughout.



The problem should be at the rightmost lens, it's apparently where the auto iris is sitting. The faceted lens just to the left of the metal shield. There may also be another lens to the right of that just after the bulb. Those 2 lenses usually cause a misalignment of the light beam going through the optics. It looks like you have to unscrew the auto iris to get to them. Then press down firmly on each one to make sure they are fully seated in their slots.

It's hard to see, but both lenses may actually be on the left of the iris. They are multi faceted. just to the right of the curved lens.
post #17 of 20
I was going to suggest the same thing. Some people call it the fisheye lens. I'm guessing that the problem lies in this area ,,, one of the lenses has somehow loosened and is a bit out of place
MAKE sure IF YOU remove the other polorazing glass filters for cleaning you put them back in the same place and facing the same DIRECTION. If you do remove them do them for cleaning do it one at a time and put one back before you do the next Also pay attention to which side of the glass the polorizing filter goes on so you can put them back facing the same way.



Bohanna ,
post #18 of 20
Thread Starter 
ok, thanks! Not sure If I will re-open the projector and try that. I had figured that was the auto-iris and it has a motor and a gear going to it (barely visible in 2nd picture). Thanks again for all the input.
Edited by JustAnEE - 2/24/13 at 12:45pm
post #19 of 20
Hi folks,

I own an Epson 8500 UB, and this issue has reared its ugly head after about 3 years of ownership. My original lamp failed at about 2,000 hrs, which in and of itself isn't horrendous even if it is only about half of advertised lamp life. However, in hindsight, this issue started when the earlier lamp must have started to fail, and was perhaps related to the projector heating up more than it should.

Just before the lamp went really dim, I noticed is that the fan started to be less effective. It started to make a clicking sound unless I removed the air filter -- which you can't do long term for obvious reasons. But that told me that the fan couldn't pull enough air through the air filter to properly cool the lamp and other internals.

I replaced the fan with one that has a higher CFM to add more cooling power. Also more noisy, but whatever. Trying to make a >$2,000 appliance last more than 3 years trumps a little extra fan noise.

When I replaced the fan, I took the opportunity to look for any pieces that were visibly un-seated, but I never went beyond the bottom circuit board -- not having the nerve to take the 3 LCD ribbon connectors off the lower circuit board. Behind that circuit board is where I would have found the optics assembly, according to the pictures above. Thanks for those!

Net-net, I have a new lamp that gives me good brightness, but unusable top and bottom parts of the screen. Watching 2.35/1 content is wonderful, because the top and bottom are hidden. But we use this device for everyday TV watching and gaming.

I contacted Epson to get a list of authorized service dealers in order to see how much it would cost to get a proper diagnosis. I'd happily spring a couple hundred bucks if I can get 5 more years out of this thing. Their response, paraphrased, looked like this: "here is the list of service centers in Canada, but this issue is known, is related to a defective optics assembly, and would cost more to repair than buying a new projector. We have a loyalty program if you would like to buy a new projector".

Thinking this is their planned (and hopefully fair) answer for this clear manufacturing issue, I enquired further about this loyalty program. It seems as though I got about $80 off MSRP on a ~$1200 projector. Underwhelming is an understatement. Insulting is more like it.

Here's a link to a statement by Art, the well-known projector reviewer, after he contacted Epson upon multiple reports from owners who had this issue occur during the warranty period: http://www.projectorreviews.com/blog/2010/03/08/epson-home-cinema-8500ub-projector-9500ub-projector-redline-update/

So I'm going to push this issue. I buy Epson in part because they have a reputation of standing behind their products. This is now unusable, and this is not acceptable after 3 years. I'm ok spending some money because this is out of warranty, but offering me $80 off a lower-end model is not even close to a fair response.

Thought I'd share my experience. If you're interested, I'm happy to report back here after I've spoken with Epson.
post #20 of 20
Quick update. I tried Epson twice, but no luck. My only recourse as a consumer is to not buy Epson again ...
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