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Official LG 84LM9600 (Ultra HD 4K) Owners' Thread - Page 36

post #1051 of 1095
Quote:
Originally Posted by metuckness View Post


Wow, I will feel horrible for cancelling, but I don't make a lot of money and if LG isn't going to offer a fix for these very glaring issues, I guess I will contact the place I purchased it from and see if he will work with me to cancel and I can purchase the new model when it comes out. That way I will have a TV that will last me years and support the stuff that is really important to me. 3D (which is the primary reason i looked into this set) but with the lipsync issues in 3D, I can't afford to go purchase a bunch of new equipment to fix lipsync issues. Then the lack of HDMi support, which has been out for a while and doesn't seem to require much in the way of a fix.

Plus I won't be able to hook my PC up and play games @ 60FPS. And I already renewed my Netflick account (which is a company I don't like much anyway) but I did it because they are going to stream 4K content with the H.265 codec.

But I guess you're right. I just feel bad cancelling, especially from such a respected dealer here on the forums. I hope I can work something out with him to get one of the new models if I can return this one. Considering I haven't received it yet, maybe that makes it easier.

I can't believe LG isn't offering an upgrade path for such an expensive and premier flagship Television set.

HDMI 2.0 has a spec. for lip sync.
post #1052 of 1095
Quote:
Originally Posted by Eric Van Boven View Post

User has just seen the real world and knows what it is like when a company promises something and either does not do it, or does it extremely lately. In all, do not purchase this set if you cannot live with hdmi 1.4. You bought it as the specs it listed not at what it "might" be able to do. If the new one comes out, sell this one and get that one.

But,,, how would you know that the TV has limitations in that it is a 4K TV that does not work to its fullest as a 4K TV & then there is the lip sync issue & banding. In the real world you only find out these problems when you have it at home & maybe weeks later.

Its called FULL DISCLOSURE by the manufacture and retail seller. Maybe they are breaking the law by not doing so.

I am so glad that I got a full replacement 5 year warranty on mine.
post #1053 of 1095
As far as it not working at its fullest that is common knowledge. Specs all say hdmi 1.4. If anyone did a search anywhere on the internet, articles about hdmi 2.0 vs 1.4 appear. They listed the tv at what it can do which is 4k but at 30 frames. They did not list 4k at 60 frames. Especially considering the cost of these TV's research should be completed. As far as banding and lip sync issues, you would see the issues in the forums, but if purchased right away you would not know and those types of issues are what warranty may fix. Or, if ordered from a real store a return would be in order.
You should see how hard it is with 30 inch 2560x1600 resolution monitors. Dual dlink dvi or displayport are required. HDMI 1.4 once again is limited to 1920x1080. If monitor only has dual link dvi (one of my dell is like this) then I had to get an active dvi to displayport adapter to connect it to my motherboard.
Quote:
Originally Posted by jgwatt View Post

But,,, how would you know that the TV has limitations in that it is a 4K TV that does not work to its fullest as a 4K TV & then there is the lip sync issue & banding. In the real world you only find out these problems when you have it at home & maybe weeks later.

Its called FULL DISCLOSURE by the manufacture and retail seller. Maybe they are breaking the law by not doing so.

I am so glad that I got a full replacement 5 year warranty on mine.
post #1054 of 1095
Quote:
Originally Posted by deanzsyclone View Post

NO full backlit LED... almost pulled the trigger on this set only to find out the 65" version is full back lit, and you would naturally assume at 18 thousand dollars this one would also have it... Sadly no, didn't know until I read this thread and now this set is off my list. Really bummed. Wait and see whats next. Thanks AVS forum for the save!
Just so you know this set can be had for just about 50% of what you just quoted. Sony will have a FALD 84" 4K unit late this year, I bet it will be $25K, maybe sell for $20K on the street....... The XBR-84X950B
post #1055 of 1095
Cannot believe this TV cannot stream House of Cards in 4K! I was told the Netflix App on it would support it.
post #1056 of 1095
Whoever told you that was lying. This is last year's set. It is not HDMI 2.0. It is not HDCP 2.2. It does not have HEVC (H.265).

This set will not play ANY commercial 4k content in the future when it is available.
post #1057 of 1095
That is why you never buy gen 1 of anything less you are super rich and can afford buying new one to do what you need it to do. I got burned when I had one of the first 3d tv's (did not buy it for 3d) was a samsung 67 inch dlp and they did a different format than what become standard.
Quote:
Originally Posted by Kenneth Tong View Post

Cannot believe this TV cannot stream House of Cards in 4K! I was told the Netflix App on it would support it.
post #1058 of 1095
Quote:
Originally Posted by Kenneth Tong View Post

Cannot believe this TV cannot stream House of Cards in 4K! I was told the Netflix App on it would support it.

Dude, House of cards is not available in 4K yet in Netflix! Netflix announced it will be 4K this year but it hasn't happened yet.
post #1059 of 1095
Quote:
Originally Posted by Eric Van Boven View Post

That is why you never buy gen 1 of anything less you are super rich and can afford buying new one to do what you need it to do. I got burned when I had one of the first 3d tv's (did not buy it for 3d) was a samsung 67 inch dlp and they did a different format than what become standard.
Why did the Samsung DLP not work and what new standard? My first Mitsubishi DLP 65" worked fine but I had to wait 2 years before any 3D material was available.
post #1060 of 1095
I think Samsung used checkerboard and then the standard became the half and half. Then after a few years Samsung came out with a converter box that was expensive.
post #1061 of 1095
Mitsubishi also used checkerboard and I had to buy the $400 convertor box including two pair of active glasses. Later sets had the convertor built in.
post #1062 of 1095
Actually Peter, you are wrong....

"Enabling technologies for Ultra HD are evolving and LG is leading the way with H.265 built-in to our new models. Of course, only one UltraHD TV now on the market has HDMI 2.0, because it was just finalized. We can't say when exactly, but future Ultra HD TVs (from LG and presumably from others) will include this capability down the road. In the meantime, we are reassuring the early-adopter consumers who have purchased LG's first-generation Ultra HD TVs that we'll have a solution to handle 60Hz 4K content in the future." - John Taylor, Vice President Public Affairs and Communications.
post #1063 of 1095
I have seen that statement. It was made months ago. Have we any details as of yet? In the meantime other manufacturer's such as Sony, have already implemented such an upgrade program and have upgraded almost all of their units in the field.

I have reached out to John for further clarification, and have not heard back as of yet, though is keep my fingers crossed.
post #1064 of 1095
Quote:
Originally Posted by PeterS View Post

I have seen that statement. It was made months ago. Have we any details as of yet? In the meantime other manufacturer's such as Sony, have already implemented such an upgrade program and have upgraded almost all of their units in the field.

I have reached out to John for further clarification, and have not heard back as of yet, though is keep my fingers crossed.

I have as well. He has stated it in multiple places. I think we need to hold their feet to the fire as much as we can. If his words are meaningless, that's fine, but I want to hear him admit that. Even if I have to pay for some sort of upgrade, at least give me the option since that was promised. Glad you also tried to contact him.
post #1065 of 1095
I heard something about a converter box, but that would only Work for H.265 not HDMI and HDCP. I also heard a price which was quite high, but these were all speculation. Problem is the decision will be made in Korea, not here, and the mentality about this sort of thing is VERY different,
post #1066 of 1095
Quote:
Originally Posted by PeterS View Post

I heard something about a converter box, but that would only Work for H.265 not HDMI and HDCP. I also heard a price which was quite high, but these were all speculation. Problem is the decision will be made in Korea, not here, and the mentality about this sort of thing is VERY different,

Interesting. Do you remember where you heard about the converter box? Would be interested to at least check it out.smile.gif
post #1067 of 1095
Quote:
Originally Posted by PeterS View Post

I heard something about a converter box, but that would only Work for H.265 not HDMI and HDCP. I also heard a price which was quite high, but these were all speculation. Problem is the decision will be made in Korea, not here, and the mentality about this sort of thing is VERY different,

Peter and everyone...I got this response from LG regarding this situation. I have asked for clarification, ie timeframe and what type of solution (add-on, firmware, part exchage)

"Thank you for your patience Jason. This statement was pre planning. Our factory is currently working to make this happen. I do apologize for not having more information but as promised, we WILL have a resolution for you. ^CL"
post #1068 of 1095
Encouraging. How long ago did you hear this from LG? It would be good if they had a solution prior to shipping the replacement set. Hope they also get around to fixing the issue with the 3D lip-sync as well!
post #1069 of 1095
Quote:
Originally Posted by PeterS View Post

Encouraging. How long ago did you hear this from LG? It would be good if they had a solution prior to shipping the replacement set. Hope they also get around to fixing the issue with the 3D lip-sync as well!

About 35 minutes ago, lol. Is the replacement set the same other than a different board or something?
post #1070 of 1095
Replacement set is new for 2014. Saw it at CES. New processing board, better up scaling, new OS based on HP OS, H.265, HDMI 2.0, HDCP 2.2, and a bunch more. It's a different set with an improved backlight panel.
post #1071 of 1095
Quote:
Originally Posted by PeterS View Post

Replacement set is new for 2014. Saw it at CES. New processing board, better up scaling, new OS based on HP OS, H.265, HDMI 2.0, HDCP 2.2, and a bunch more. It's a different set with an improved backlight panel.

Thank you sir.
post #1072 of 1095
Hi All.
Just had an update on my TV from 04.32.05 TO 04.34.01.
Does anyone know what that update did ?
post #1073 of 1095

mine is 06.01.03   I have it set to automatic updates so I don't know when it did it. I did get a message show up on the TV that an update was coming and that I should make sure I did it to keep the TV up to date but have not seen anything. (I'm in the US so I don't know if that makes a difference)

post #1074 of 1095
Mine is same as above.
post #1075 of 1095

LG84LM9600 JERKY WHEN PLAYING SOME MKV, MP4, AVI FILES

Bought my LG84LM9600 about a month ago. I have the audio sync and banding problems, which are unfortunate. But the killer issue right now is that some of my MKVs, MP4s, and AVIs, seemingly regardless of the FPS or resolution (720 or 1080) exhibit jerkiness about once/second. Other MKVs, MP4s and AVIs play just fine.

 

I tried swapping out WD TV media players, driving the WD TV from USB thumb drive rather than network cabling to my servers, etc. No change. Finally I kept everything the same, and just unplugged the HDMI from the LG and plugged it back in to my previous Pioneer 60" plasma. The Pioneer played all my MKVs, MP4s and AVIs just fine - no jerkiness. That seems to point the finger directly at the LG, i.e. all other cables/equipment being exactly the same - yet the LG can't play some of the video files smoothly vs. the Pioneer plasma (and two other LCDs in the house, Sony and Visio) which can play those files smoothly. I think the LG upscaling processor is failing to upscale smoothly, even though the videos in question don't have fast pans. It's jerky on those videos no matter what speed the panning is.

 

The company I bought the LG from is going out of business in a month. The 4 year extended warranty is through a second party. The LG VIP tech support person (talked to three of them as they realized I had already done the basics such as cycling power, resetting to factory defaults, taking equipment/cables out of the setup, etc) finally called their local LG authorized repairperson who made a visit to my home to verify the problems. He stated at that time that he'd been on the phone to LG factory servicepeople and they said the LG is not capable of reliably upscaling when the video source is a video file (MKV, MP4, AVI, etc) and that an external upscaling box would be necessary. They also said that Sony made the only external upscaling box (as I've read on this thread) and it only works with Sony TVs.

 

So basically, LG seems to now be saying that my new expensive TV is unusable for my main goal - reliably playing my library of video files.

 

I looked on this thread for info on MKV jerky playback problems, etc. but couldn't find anything helpful. Anybody else having this problem?

 

Current setup:

AV Receiver: Sony STR-DN840

Media Player: WD TV Live

Server: NAS

post #1076 of 1095
What is the latest with the new LG 4K sets? I understand these will be available in the next 4-6 weeks, but have not seen any information on pricing or any preliminary reviews. Local LD (independent!) AV dealer would sell the LG84LM9600 for $10K or slightly less possibly, but after reading all the issues with these units, I am waiting to see what is next. All the positive hype on the new Sharps is also very interesting especially the new Q+ series with its "near 4K" resolution and very attractive pricing.

Anyway - any info on these:

LG 65UB9800 | 65-inch
LG 79UB9800 | 79-inch
LG 84UB9800 | 84-inch
LG 98UB9800 | 98-inch

???
post #1077 of 1095
Nothing so far.

Saw at CES. Panel is identical, only electronics have changed. Addition of bad up scaling engine. Unknown if lip-sync in3D issue is fixed. Banding still evident at CES.

We shall have to wait.
post #1078 of 1095
To me the 84-9600 is still best looking 4ktv especially from 720p sources on up and I never own LG tv before and last I like the 55 OLED too.
post #1079 of 1095
I have jerkiness when using my PC and PowerDVD13. I solved the problem by setting my Nvidia video card resolution to 3D and the the jerkiness dissapears. I have no problems when using the PS3 as the player but it won't play all my videos so I use my PC quite a bit.
post #1080 of 1095
Hi everyone, It's been a while since I last visited here, and see that there hasn't been a ton of activity recently. I'm curious, other than the well known banding issue, how many owners have had other issues with their TV? And how many are still happy with their TV?

Also, are there any owners here that have a new build 84"? Say Oct 2013 or newer? If so, are there any differences between the older built sets (e.g. menus, functionality, connectivity inputs etc.) to newer ones?

Just curious about any changes since the TV was first released.
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