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Official LG 84LM9600 (Ultra HD 4K) Owners' Thread - Page 33

post #961 of 1103

Hi Guys

 

 I know this has probably already been answered dozens of times but to save me scrolling through over 30 pages of responses, here goes

 

I recently purchased the new 84LM9600 and love it to bits!  I was also given an LG 320GB USB Hard Drive containing dozens of 4K sample videos on it to use.  These seem to be in MP4 format although most of them also have another duplicate file name in .sis format (whatever that means)

 

However, when I plug e drive into either my TV USB or via my LG home theatre player and try to select any of the movies, the TV refuses to play them

 

 

Any ideas????

post #962 of 1103
Simply LG doesn't support those video formats frown.gif

You have to use PC with 4K video card in order to play your files. Do not use any LG or some other blu-ray players.

Recently found this project: http://mango.blender.org/production/watch-the-film-in-4k

The short movie looks awesome.
post #963 of 1103
I think the reason you cannot play mp4 through USB on this TV, is because the USB ports are all 2.0. Not fast enough to carry the amount of info needed to stream 4K. USB 3.0 came out years ago, so it's just another disappointment on the pile, that they didn't have the forethought to include it in their "flagship model". So, basically the only way you'll be able to watch 4K content is via HDMI for the time-being.

By the way, hello everyone! I bought this TV a month ago after being terrorised by my last Samsung TV haha, so I guess I'm joining the club as a noob smile.gif

In hindsight though, I am somewhat disappointed with the whole thing. I thought that with this price tag, a flagship model would be pretty close to perfect. While the picture is amazing, and the passive 3D blew my mind the first time - my unit is starting to have a lot of major issues. I was wondering if anyone else was experiencing this kind of stuff as well?

- When I watch 3D movies, the audio sync goes out (I noticed that this was mentioned in past posts also). My receiver does a pretty good job at adjusting it, but for 16 grand....it really shouldn't have to. (For anyone else experiencing this problem, the sync on my unit goes out exactly 450-460ms depending on the movie, if that helps at all for compensating!)
- I recently bought the new Sony BluRays of a few movies that have been "Digitally mastered in 4K". But when I play them, the screen randomly and intermittently (throughout the entire film) goes completely black for a few seconds, then recovers. It does this every few minutes and the movie becomes unwatchable. I spoke to LG and they reckon it might be an upscaling issue clashing with the Sony discs - but when I asked them if this was going to happen when native 4K starts becoming available they couldn't answer me. I've sent them video footage of the flickering and they said they'd get back to me. They seemed genuinely concerned!

So, to sum it up - no USB 3.0 to play 4K, possible clash with Sony mastered 4K discs, audio sync out with 3D movies, and no HDMI 2.0 in the foreseeable future. For the price I paid for this television, it's so very frustrating. These are all major problems. Is anyone else experiencing this? Coz maybe I got the one bad batch and all I need is for LG to swap it over? I want to love this TV but it's soooo hard hahaha

My setup is - LG 84LM9600, LG BP730 BD Player, Onkyo TX-NR626 Rceeiver, all connected with Monster ISF 2000HD HDMI cables.
post #964 of 1103
TV does't support .mov format
post #965 of 1103
I had to adjust the sound 200ms once and now works fine. The 2 mastered in 4k movies had no problems but it is not true 4k. I use my high end PC to view 4k after downloading the video and setting the Nvidia resolution to 3840x2160. It is excellent but not much better than a good 1080p video. The 3D is excellent and I have a vast library.
post #966 of 1103
While the set is exceptional in many ways, there are also many, many issues which cause it to suffer.

Backlight banding - my major complaint.
3D sync issues with audio.
Lack of support for HDMI 2.0 upgrade path.
No plans for HDCP 2.2 - ergo NO commercial 4k content - ever!

I had the set for approximately 9 months and could not get a resolution on the backlight issues, which were quite severe on my set. Finally LG told me there were no other sets to try, so they simply took it back. I have to applaud LG's customer service, as they really did try to fix the thing, and they did the right thing by taking it back when it could not be made to work properly.

I am going to CES in January to check out other 84" 4K options, and really hope LG has a new set which corrects many of these issues. I have been told there are no upgrades for this set coming, ergo why I agreed to the return. Right now I am without a set and it is hard as I had a room built around the set. Here's hoping for some good news come CES!
post #967 of 1103
Quote:
Originally Posted by NSX1992 View Post

I had to adjust the sound 200ms once and now works fine. The 2 mastered in 4k movies had no problems but it is not true 4k. I use my high end PC to view 4k after downloading the video and setting the Nvidia resolution to 3840x2160. It is excellent but not much better than a good 1080p video. The 3D is excellent and I have a vast library.

try this http://mango.blender.org/production/watch-the-film-in-4k

and let me know what you think (quality) 4k videos from youtube are not so good.
post #968 of 1103

The guys helping me over the blacking out issue did let it slip that there's what they called a "correction set" coming out in 2014. USB 3.0, HDMI 2.0, the works. It's wonderful that they're correcting all their mistakes, but it doesn't help all the poor people that unknowingly spent thousands on an inferior set (ie: us) hehe 

 

When u consider that Sharp and Panasonic have both released 4K models with all the trimmings, the least LG could do is offer some patchwork like Sony has. If the flickering thing keeps going on, I'm definitely returning it - the sync issue I can deal with - but not being able to ever play 4K content....it's almost criminal!

 

You're right about the visuals though, and it does look amazing. Part of me is hoping that I just got the runt of the litter :P

post #969 of 1103
Quote:
Originally Posted by baz2121 View Post

The guys helping me over the blacking out issue did let it slip that there's what they called a "correction set" coming out in 2014. USB 3.0, HDMI 2.0, the works. It's wonderful that they're correcting all their mistakes, but it doesn't help all the poor people that unknowingly spent thousands on an inferior set (ie: us) hehe 

When u consider that Sharp and Panasonic have both released 4K models with all the trimmings, the least LG could do is offer some patchwork like Sony has. If the flickering thing keeps going on, I'm definitely returning it - the sync issue I can deal with - but not being able to ever play 4K content....it's almost criminal!

You're right about the visuals though, and it does look amazing. Part of me is hoping that I just got the runt of the litter :P

Why can't you play 4K content? HDMI 1.4a plays 4K. Are you talking about HDMI 2.0?
post #970 of 1103
Commercial content will require HDCP 2.2! This has been decided and built into the spec of the upcoming 4k playback devices. The LG will not have it in this set, so you will be restricted to YouTube and whatever you can scrounge from a PC.
post #971 of 1103
Quote:
Originally Posted by PeterS View Post

While the set is exceptional in many ways, there are also many, many issues which cause it to suffer.

Backlight banding - my major complaint.
3D sync issues with audio.
Lack of support for HDMI 2.0 upgrade path.
No plans for HDCP 2.2 - ergo NO commercial 4k content - ever!

I had the set for approximately 9 months and could not get a resolution on the backlight issues, which were quite severe on my set. Finally LG told me there were no other sets to try, so they simply took it back. I have to applaud LG's customer service, as they really did try to fix the thing, and they did the right thing by taking it back when it could not be made to work properly.

I am going to CES in January to check out other 84" 4K options, and really hope LG has a new set which corrects many of these issues. I have been told there are no upgrades for this set coming, ergo why I agreed to the return. Right now I am without a set and it is hard as I had a room built around the set. Here's hoping for some good news come CES!

I feel ya. Sony took back my 65" 4k set due uniformity problems so I don't have a set for main viewing and won't for a few months as l'm waiting to see what CES 2014 produces. l am hoping for larger sceens in the 70 to 80 range. I have a ton of new movies to watch so the waiting is hard. It would be great to be able to attend the CES in January but l'll look forward to your post.
post #972 of 1103
Quote:
Originally Posted by PeterS View Post

Commercial content will require HDCP 2.2! This has been decided and built into the spec of the upcoming 4k playback devices. The LG will not have it in this set, so you will be restricted to YouTube and whatever you can scrounge from a PC.

What about netflix and 4K disc? Has Samsung made an announcement on what upgrades it will provide with its evolution One Connect Box?
Edited by dreaux - 12/7/13 at 12:07pm
post #973 of 1103
Any 4K disc system, or 4K Netflix box will require HDCP 2.2.
post #974 of 1103
Sure am glad I found this thread. I'm looking for a replacement for my Mitsu 73740, which I purchased a couple of years ago as a temporary display. It's served me well, but the lack of shadow detail is driving me nuts. I was seriously considering picking up one of the 65" Panasonics which seem to have the best image going, but I've always increased my size, not decreased it. An 84" display would be optimal in my current viewing room, but it's apparent that I need to wait for "gen 2" at least. The current discounted prices on the LG are tempting, but the drawbacks seem to negate the lower pricing. I'll keep lurking here and watching for announcements on what's coming up. Long live the future proof display ........................if only there was one.
post #975 of 1103
Quote:
Originally Posted by baz2121 View Post
 

The guys helping me over the blacking out issue did let it slip that there's what they called a "correction set" coming out in 2014. USB 3.0, HDMI 2.0, the works. It's wonderful that they're correcting all their mistakes, but it doesn't help all the poor people that unknowingly spent thousands on an inferior set (ie: us) hehe 

 

When u consider that Sharp and Panasonic have both released 4K models with all the trimmings, the least LG could do is offer some patchwork like Sony has. If the flickering thing keeps going on, I'm definitely returning it - the sync issue I can deal with - but not being able to ever play 4K content....it's almost criminal!

 

You're right about the visuals though, and it does look amazing. Part of me is hoping that I just got the runt of the litter :P


Are you implying that LG will release new sets with the "Correction Set" in them or will this be something we can have applied to the existing sets? If it is something they will allow to retro fit the sets then it's worth it to purchase a set now, if you can find one. If these will be only offered in new sets, then I guess I'll be waiting, which is a bummer because my Samsung Plasma is currently dying (purple screen on white backgrounds / light screens) and it is out of warranty (2010 Model).

post #976 of 1103

I can't be sure he said it very much in-passing. Basically he implied that LG are releasing a new 84inch TV that will have all the necessary peripherals that this one was missing. But who knows. 

post #977 of 1103
Quote:
Originally Posted by baz2121 View Post
 

I can't be sure he said it very much in-passing. Basically he implied that LG are releasing a new 84inch TV that will have all the necessary peripherals that this one was missing. But who knows. 


OK, because I called their VIP support to ask if they were going to have a kit like the Sony does and the tech I spoke to said they had no plans to upgrade the peripherals in this TV, doesn't mean the new models wouldn't have it (maybe like a 9700 model or so) because I was curious if they would apply a service pack to update. They should be able to apply a firmware update to HDMI 2.0 because according to the HDMI standards website 1.41 cables can support the 2.0 bandwidths so a physical port replacement wouldn't be required. The other one I am not sure.

 

It seems there is a national shortage on the current model anyway, so I might also wait until the new version comes out (might not have a choice). Who knows. Maybe I will just purchase another plasma until the new ones comes out and then get one of them and then switch the plasma for the new one.

post #978 of 1103
This article from CNET doesn't specifically list the 84lm9600, but LG does say they are working on an update for their first generation 4K models for 60Hz 4K, but no mention of HDCP 2.2 though:

"Enabling technologies for Ultra HD are evolving and LG is leading the way with H.265 built-in to our new models. Of course, only one Ultra HD TV now on the market has HDMI 2.0, because it was just finalized. We can't say when exactly, but future Ultra HD TVs (from LG and presumably from others) will include this capability down the road. In the meantime, we are reassuring the early-adopter consumers who have purchased LG's first-generation Ultra HD TVs that we'll have a solution to handle 60Hz 4K content in the future." - John Taylor, Vice President Public Affairs and Communications.
post #979 of 1103

That's re-assuring actually. Hopefully they follow through. LG are sending out their techs tomorrow to see whether or not my unit is buggered. Thank the powers that be for Australia's new consumer laws. If the TV needs repairing, I'm def asking for a refund and just waiting for a better TV. 

post #980 of 1103
Quote:
Originally Posted by overtkill View Post

This article from CNET doesn't specifically list the 84lm9600, but LG does say they are working on an update for their first generation 4K models for 60Hz 4K, but no mention of HDCP 2.2 though:

"Enabling technologies for Ultra HD are evolving and LG is leading the way with H.265 built-in to our new models. Of course, only one Ultra HD TV now on the market has HDMI 2.0, because it was just finalized. We can't say when exactly, but future Ultra HD TVs (from LG and presumably from others) will include this capability down the road. In the meantime, we are reassuring the early-adopter consumers who have purchased LG's first-generation Ultra HD TVs that we'll have a solution to handle 60Hz 4K content in the future." - John Taylor, Vice President Public Affairs and Communications.


Can we please have more details about this statement etc.
I am in Australia so I would like to progress what LG are going to do.

Thank you
post #981 of 1103
post #982 of 1103
Quote:
Originally Posted by overtkill View Post

Here is the link to the full article for those interested:

http://reviews.cnet.com/8301-33199_7-57607131-221/hdmi-2.0-upgrade-path-where-do-the-manufacturers-stand/

Could knowledgeable people please help me with understanding what I am missing with regard to my newly purchased LG 84LM9600 in terms of what this TV should have as a "Top or the Range, FLAGSHIP" 4K TV.

As Detailed on their website they are very interested in dealing with complaints and so far I have had no success with the lip sync problem which is obviously caused by the TV - they are simply not interested.
Then there is the banding issue.
And now I am seeing other issues regarding the TVs future abilities regarding playing 4K but I am having trouble understanding what they are & should they have been addressed prior to lunch, and, should they have clearly stated its limitations?.

Thanks all and a great forum.
post #983 of 1103
Quote:
Originally Posted by jgwatt View Post

Could knowledgeable people please help me with understanding what I am missing with regard to my newly purchased LG 84LM9600 in terms of what this TV should have as a "Top or the Range, FLAGSHIP" 4K TV.

As Detailed on their website they are very interested in dealing with complaints and so far I have had no success with the lip sync problem which is obviously caused by the TV - they are simply not interested.
Then there is the banding issue.
And now I am seeing other issues regarding the TVs future abilities regarding playing 4K but I am having trouble understanding what they are & should they have been addressed prior to lunch, and, should they have clearly stated its limitations?.

Thanks all and a great forum.

The lip sync problem should be addressed with HDMI 2.0 as there is a provision in there for lip sync. I had that problem with the Sony 4k set I had but I was able to tame it through me Oppo 103. 4k must somehow introduce that problem. http://www.hdmi.org/manufacturer/hdmi_2_0/

HDMI 2.0, which is backwards compatible with earlier versions of the HDMI specifications, significantly increases bandwidth up to 18Gbps and adds key enhancements to support continuing market requirements for enhancing the consumer video and audio experience. New functionality includes:

4K@50/60, (2160p), which is 4 times the clarity of 1080p/60 video resolution
Up to 32 audio channels for a multi-dimensional immersive audio experience
Up to 1536kHz audio sample frequency for the highest audio fidelity
Simultaneous delivery of dual video streams to multiple users on the same screen
Simultaneous delivery of multi-stream audio to multiple users (up to 4)
Support for the wide angle theatrical 21:9 video aspect ratio
Dynamic synchronization of video and audio streams
CEC extensions provides expanded command and control of consumer electronics devices through a single control point

HDMI 2.0 does not define new cables or new connectors. Current High Speed cables (Category 2 cables) are capable of carrying the increased bandwidth.
post #984 of 1103
Quote:
Originally Posted by jbug View Post

I feel ya. Sony took back my 65" 4k set due uniformity problems so I don't have a set for main viewing and won't for a few months as l'm waiting to see what CES 2014 produces. l am hoping for larger sceens in the 70 to 80 range. I have a ton of new movies to watch so the waiting is hard. It would be great to be able to attend the CES in January but l'll look forward to your post.
The ways things look, all 70" and above sets will be edge lit, so the uniformity issues are here to stay. CES will be in January however new products don't hit the shelf's till March thru October.........
post #985 of 1103
I have also found this article about the possible support/upgrade of the 84LM9600:

But what about the future of 4K? Are these early sets future-proofed enough to consider buying? LG says yes to that, too. While the company has no specific upgrade plan to bring the sets into compliance with the recently released HDMI 2.0 standard, it assured us that such a solution is on the way. And, hey, if Sony can bring its 4K sets into the future with a simple firmware update, one would hope that LG could develop a similar plan. Time will tell.


http://www.digitaltrends.com/home-theater/lg-shows-off-its-expanded-line-of-4k-uhd-televisions-at-cedia-2013/
post #986 of 1103

I am writing this as probably in a moment of complete anger, but here goes anyway:

 

My LG UHD-TV (84LM9600) setup had the following problems:

1) Out of sync with all 3D BluRays.

2) No way of playing 4K content except through a 4K BluRay Player - (and no not even through YouTube, the app plays 4K video in 1080p and there is no way of changing the setting to 2160p like you can on a regular YouTube vid online).

3) My LG 4K BluRay Player (BP-730) turned out to have a faulty HDMI-board and is currently in repairs.

 

So for the last 2 months of owning this abysmal excuse for a 4K TV, I haven't actually seen what 4K content looks like on it. On a more positive note - I do agree that the upscaling, the 3D visuals and the overall picture quality on everything else this TV displays, is pretty dam good. 

 

I decided to call LG to get a refund - essentially I have a 4K TV that only plays 4K one way, which wasn't told to me before I purchased the set. In fact it was advertised as a "4K TV", not a "4K TV that cannot play 4K through USB, DLNA or WiFi". In Australia, we have the Consumer Law. Which guarantees a refund or replacement of any product that does not meet acceptable quality or does not live up to the description at the time of sale (sections 54-56 of the ACL). 

 

The LG rep I spoke to was incredibly rude, lied to me (told me he was a tech but found out he was a supervisor when he couldn't answer any tech questions), told me that he going to DENY my request for a refund, and also told me he was not going to provide a recording of the conversation we had (despite this being illegal). I have lodged a formal complaint with the ACCC and it looks like, as a result of my complaint, that LG might get fined and forced to advertise that their TV ONLY plays 4K content via HDMI. 

 

If anyone else has paid for this TV thinking it was something that it wasn't, you have options. I hope I haven't offended any other owners on the forum, it just seems so unfair to have paid thousands for a TV that essentially hasn't done what it promised to do. And the fact that LG have not been forthright about HDMI 2.0 or HDCP, and that they have blatantly said they're releasing a TV that will "fix all the shortcomings of this model". They have proven themselves (to me at least) a very dishonest greedy company.  

post #987 of 1103
Quote:
Originally Posted by baz2121 View Post

I am writing this as probably in a moment of complete anger, but here goes anyway:

My LG UHD-TV (84LM9600) setup had the following problems:
1) Out of sync with all 3D BluRays.
2) No way of playing 4K content except through a 4K BluRay Player - (and no not even through YouTube, the app plays 4K video in 1080p and there is no way of changing the setting to 2160p like you can on a regular YouTube vid online).
3) My LG 4K BluRay Player (BP-730) turned out to have a faulty HDMI-board and is currently in repairs.

So for the last 2 months of owning this abysmal excuse for a 4K TV, I haven't actually seen what 4K content looks like on it. On a more positive note - I do agree that the upscaling, the 3D visuals and the overall picture quality on everything else this TV displays, is pretty dam good. 

I decided to call LG to get a refund - essentially I have a 4K TV that only plays 4K one way, which wasn't told to me before I purchased the set. In fact it was advertised as a "4K TV", not a "4K TV that cannot play 4K through USB, DLNA or WiFi". In Australia, we have the Consumer Law. Which guarantees a refund or replacement of any product that does not meet acceptable quality or does not live up to the description at the time of sale (sections 54-56 of the ACL). 

The LG rep I spoke to was incredibly rude, lied to me (told me he was a tech but found out he was a supervisor when he couldn't answer any tech questions), told me that he going to DENY my request for a refund, and also told me he was not going to provide a recording of the conversation we had (despite this being illegal). I have lodged a formal complaint with the ACCC and it looks like, as a result of my complaint, that LG might get fined and forced to advertise that their TV ONLY plays 4K content via HDMI. 

If anyone else has paid for this TV thinking it was something that it wasn't, you have options. I hope I haven't offended any other owners on the forum, it just seems so unfair to have paid thousands for a TV that essentially hasn't done what it promised to do. And the fact that LG have not been forthright about HDMI 2.0 or HDCP, and that they have blatantly said they're releasing a TV that will "fix all the shortcomings of this model". They have proven themselves (to me at least) a very dishonest greedy company.  

Hi, I,am from Australia to.
I have the lip Sync issue too and contacted LG and got the "Not there problem response". I had to go out and buy another AV receiver (Onkyo 818, $999.00) to fix this, More money in the Harvey Norman pockets as they refused to take the TV back as well and NO I was NOT told about the Lip Sync issue,, nor the Banding problem nor the fact of the Serious
limitations of the so called FLAGSHIP 4K TV with playing 4K material & the lack of HDMI 2 needed for this. Had I been, I would NOT have purchased this TV.
Its pretty obvious that LG know all this and I wonder if Harvey Norman knew this,,,, I bet they did but to disclose it would mean NO SALES

We need to join forces to get these issues resolved.
How is your set with the Banding issue?
What Did you do about the Lip Sync issue?
post #988 of 1103
Quote:
Originally Posted by jgwatt View Post

Hi, I,am from Australia to.
I have the lip Sync issue too and contacted LG and got the "Not there problem response". I had to go out and buy another AV receiver (Onkyo 818, $999.00) to fix this, More money in the Harvey Norman pockets as they refused to take the TV back as well and NO I was NOT told about the Lip Sync issue,, nor the Banding problem nor the fact of the Serious
limitations of the so called FLAGSHIP 4K TV with playing 4K material & the lack of HDMI 2 needed for this. Had I been, I would NOT have purchased this TV.
Its pretty obvious that LG know all this and I wonder if Harvey Norman knew this,,,, I bet they did but to disclose it would mean NO SALES

We need to join forces to get these issues resolved.
How is your set with the Banding issue?
What Did you do about the Lip Sync issue?


MORE INFO

Hi John,

As per our discussion can you please email me details of the connection setup you have with LG 84inch TV.

I will like to forward details to internal tech and see if we can assist with your lip-sync issue with 3D playback.


Kind Regards,

Ali Akbal
Customer Service 2IC
LG Electronics Australia Pty Ltd | ABN 98 064 531 264
PO Box 212 Horsley Park NSW 2175
P: 02 8805 4000 | F: 02 8805 4243
Website: www.lg.com.au | Email: ali.akbal@lge.com


Hi Ali,
With Reference to the LG 84inch 4K TV.

I have used 2 Blu Ray Players with the same results & they are the Cambridge Audio Azure 751 & the Panasonic DMR BWT800.
I connect the BD Player to the TV via HDMI & from A second output on the BD player I plug that into a Marantz SR 8001 Receiver and only on 3D I get a lip sync issue with the audio before the video.
I also connect the BD Player to the TV via HDMI & from A second output on the BD player I plug that into a Theta Casablanca CB3HD ($25000) possessor and only on 3D I get a lip sync issue with the audio before the video.

In both cases above I have also tried the Analogue out on the BD players (red & white rca) into the analogue in of the Receiver & possessor & still same lip sync issue. I did this so as to eliminate any possible question regarding the HDMI cable.

I also have a Sony 60inch 3D TV & a Sony 3D projector & niether of these have any problems what so ever with lip sync.

I purchased the TV from Harvey Norman Cannington & it was installed on 11th November & the salesman there at no time informed me of any problems at all, and especially related to lip sync problems I may experience.

Regards

John Watt


Hi John,

I have spoken to my internal tech in relations to your enquiry.

His response below:



Good morning Ali,

The customer is experiencing the issue described as a consequence of a sub-optimal AV system configuration. The use of separate HDMI feeds to the display and audio processor/amplifier will inevitably lead to audio and video lip synchronisation errors. These errors will be magnified with a UHD display due to the necessary up scaling required to render a 1920 by 1080p input source on a 3840 by 2160p display panel. 3D content will present a greater audio and video synchronisation displacement than 2D content due to the added signal processing involved with the higher bandwidth Frame Packed HDMI stream. Ideally the HDMI source should be switched through the processor/amplifier and the necessary adjustment to achieve correct lip synchronisation can be made via the Marantz receiver or Theta processor. Attached is one suggested possible configuration for improved results. Consultation with an AV system integrator may prove to be beneficial. Reference is made below to the Marantz and Theta literature acknowledging the need for lip synchronisation adjustment for various AV sources. There is no adjustment that can be made in the TV to correct this installation issue. Comparison with conventional full HD displays is irrelevant in this situation.

Kind Regards,

Ali Akbal
Customer Service 2IC
LG Electronics Australia Pty Ltd | ABN 98 064 531 264
PO Box 212 Horsley Park NSW 2175
P: 02 8805 4000 | F: 02 8805 4243
Website: www.lg.com.au | Email: ali.akbal@lge.com


Hi Ali,
Thank you for your Detailed explanation but unfortunately it has not been solved as follows:-
I have the Marantz SR8001 NOT the SR 7001 and there is only an on or off for lip sync and NO control from 0 - 200ms.
With the Theta there is a 0 - 100ms control which is insufficient and I would suspect that your TV, which is causing this delay would need at least 200ms delay from what I can see.

So in both cases your TV is not suitable unless a new, more suitable A/V receiver is supplied.

I look forward to your further help in solving this issue.

Regards

John Watt


Hi John,

Below is the response from internal Tech. I hope this information helps.


Good afternoon Ali,

The optimum configuration for this set up is for the HDMI output from the BD player to be fed into the Theta processor and the HDMI output from the Theta fed into the TV, with the Marantz fed by the XLR audio output (attached). According to the Theta website the processor supports HDMI version 1.4 (HDMI Evolution Chart attached), thus allowing for frame packed 3D video pass through. AV sync adjustment in the processor should provide sufficient range to correct for any lip sync error. The Marantz SR8001 will not allow for any AV sync adjustment in the analog input mode. The Marantz unit only supports the legacy HDMI version 1.2 and will not pass through frame packed 3D content.
The 84LM9600 has been confirmed to operate correctly with various brands of processors and amplifier configurations with frame packed 3D content when the HDMI source is switched through to the TV via the processor.
Installations attended by the CIC technician and confirmed to be fully functional with 3D content switched to the 84LM9600:
Integra DHC-80.3 and Sherbourn PA 7-350
Onkyo TX-NR1010
BD Player OPPO BDP-105 & BDP-103

Regards


Kind Regards,

Ali Akbal
Customer Service 2IC
LG Electronics Australia Pty Ltd | ABN 98 064 531 264
PO Box 212 Horsley Park NSW 2175
P: 02 8805 4000 | F: 02 8805 4243
Website: www.lg.com.au | Email: ali.akbal@lge.com



Hi Ali,
Someone is not reading my email fully as Follows:-

"With the Theta there is a 0 - 100ms control which is insufficient and I would suspect that your TV, which is causing this delay, would need at least 200ms delay from what I can see."
And the output from that possessor is fed by XLR connectors into Atma-Sphere valve amps, not the Marantz.
I repeat the 0 - 100ms provided by the Theta IS NOT sufficient and a figure of at least 200ms is probably whats needed.

I know the Marantz SR8001 will not pass through 3D content and it is NOT connected in that way to do so with one HDMI from the BD player going to the TV for video & one HDMI from the BD player going to the Marantz for the Audio.

Why are you making the problem with the A/V processors - Receivers?? anyway, surely you can can understand that neither of them can solve the problem.

My problem and fast becoming a complaint lies with the fact that I took time out to check your website fully about the TV and nowhere do I find any information that in purchasing this TV that the 3D may require a suitable A/V processor - receiver capable of dealing with the delays that the TV has with Lip Sync, further
more despite the fact that I informed the salesman at Harvey Norman Cannington that I would be using the TV with External A/V receivers - speakers HE DID NOT inform me of possible lip sync issues.

You can say there is nothing wrong with your TV but the sad reality for me is that there is and at $14000 I am very concerned, that to be able to keep this TV it will cost me ANOTHER $1000 to buy a Onkyo TX-NR 818 receiver which Harvey Norman advise me is the cheapest way to solve the problem as I need pre outs for my
Genesis advance tech Speakers 2.2.

I look forward to your further assistance in resolving this issue

Regards

John Watt


As a result to the above Ali rings me and says there is nothing more LG can do and he does agree with me that IT IS THE TV that is causing the problem in that it is up scaling the video to 4K that is taking the time causing the delay as the sound is ALWAYS ahead of the picture. He confirmed that the only course of action is to take the matter to my consumer of affairs.
So, one can complain all they like, all LG will do is NOT want to help in solving it.
post #989 of 1103
I know one thing, its a good thing you owners have pick up your units when you did. Inventory isnot so ggod on these units at this time, almost no one has them, at least under full retail.........
post #990 of 1103
Quote:
Originally Posted by jgwatt View Post


Hi, I,am from Australia to.
I have the lip Sync issue too and contacted LG and got the "Not there problem response". I had to go out and buy another AV receiver (Onkyo 818, $999.00) to fix this, More money in the Harvey Norman pockets as they refused to take the TV back as well and NO I was NOT told about the Lip Sync issue,, nor the Banding problem nor the fact of the Serious
limitations of the so called FLAGSHIP 4K TV with playing 4K material & the lack of HDMI 2 needed for this. Had I been, I would NOT have purchased this TV.
Its pretty obvious that LG know all this and I wonder if Harvey Norman knew this,,,, I bet they did but to disclose it would mean NO SALES

We need to join forces to get these issues resolved.
How is your set with the Banding issue?
What Did you do about the Lip Sync issue?

My Onkyo fixes the lipsync issue nicely. But I am fed up with LG. I've put in a complaint with the ACCC and they have accepted my claim and will start an investigation. I've also notified my solicitor and gotten his firm involved. Hopefully I get my full refund. You should do the same I reckon. 

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