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Need help with my Marantz AV7701

post #1 of 10
2/23/13 at 12:08am
Thread Starter 
First I am new to forums so if I do something wrong my apologies. I just cracked open the box to my new pre/pro briefly looked over the user manual and hooked it up turned it on and nothing on the screen. No Marantz logo or anything. Then the thing proceed to try and download an update and I didn't have it connected at all to an LAN. It failed and restarted. It repeated this several times. I still have no picture. I hooked it up every way I could think of and to a different tv. My LG plasma see's the unit cause it prompt me to switch inputs when I move the HDMI into different spots. I have done a factory reset. I am very upset I was really looking forward to this weekend. Bummer Please help.
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post #2 of 10
2/23/13 at 12:26am
Welcome to AVS Forum! smile.gif

What video source do you have connected that you are trying to pass through to the TV?

Also note that there is a dedicated thread for AV7701 owners ---> http://www.avsforum.com/t/1412965/marantz-av7701-prepro-official-owners-thread/0_100
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post #3 of 10
2/23/13 at 12:34am
Thread Starter 
I have several, PS3, set top box. None of them will show up. I used to have an Onkyo pre/pro and even if a playback device wasnt on you could still navigate through the pre/pro's on screen display. I dont see how this one would differ.
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post #4 of 10
2/23/13 at 12:38am
Thread Starter 
As it stands for now I boxed it back up and was gonna try and swap it where I bought it. I think I might be defective, but I could be wrong. And thank you for pointing out that dedicated thread.
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post #5 of 10
2/23/13 at 12:41am
Is the cable connected to the Monitor1 (ie. middle of the 3 outputs) output on the back of the 7701? What is the length of the cable and have you tried using a different cable? Note also that until you are able to connect the unit to a modem or router to perform the firmware update, you can set the "Notification - Update" setting (p. 138 OM) to OFF.
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post #6 of 10
2/23/13 at 12:45am
Thread Starter 
Yes it is and yes I've used several cable's. Length is about 6'. I have not tried components.
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post #7 of 10
2/23/13 at 12:54am
The PS3 sometimes has video related issues connecting to an AVR and must have the "Deep Color Output" setting set to OFF in order to pass video. Cable/sat boxes will often have HDMI handshake video/audio related issues as they are not designed to be connected to AVRs and in those instances can be connected directly to the TV (HDMI) with optical/digital coax from the cable/sat box to the AVR for surround sound. Your unit may still be defective, but if those are the only sources you've tried, I would suggest unboxing and try the above tips.
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post #8 of 10
2/23/13 at 12:59am
Thread Starter 
I just tried the suggestions in regards to the network issue and I didnt work. It just reset again. OM says you can set it to off and I believe you might have to see an image on the screen for that. I think you are right about my AVR being defective.
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post #9 of 10
2/23/13 at 2:17pm
Thread Starter 
The unit was bad. Software was corrupt. Got a new one. Thanks jdsmoothie for your efforts.
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post #10 of 10
2/23/13 at 2:20pm
Great! Enjoy your new AVR. smile.gif
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