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Samsung 55ES7000 - voice and motion control dimmed out

post #1 of 4
Thread Starter 
Hi,
i purchased a Samsung 55ES7000 but when i navigate to the menus and try to enable voice and motion control then the TV says that "This function isn't available".

I remember that at the very first setup it asked if i wanted to enable or disable the feature, i chose disable.

How can i enable it?

Thanks in advance
post #2 of 4
Quote:
Originally Posted by elelont2 View Post

Hi,
i purchased a Samsung 55ES7000 but when i navigate to the menus and try to enable voice and motion control then the TV says that "This function isn't available".

I remember that at the very first setup it asked if i wanted to enable or disable the feature, i chose disable.

How can i enable it?

Thanks in advance


Voice and gesture control are on ES7500 and above models. The ES7000 doesn't have these features.
post #3 of 4
Thread Starter 
I don't think this is true. I read from various websites that the features are available. Also, the user manual says that it is possible.

e.g. http://www.samsung.com/uk/consumer/tv-audio-video/television/led-tv/UE40ES7000UXXU says that it is available...

Something else is wrong...
post #4 of 4
Sorry, I was referring to US models.

have you considerd calling Samsung customer support with your problem?
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