Originally Posted by flamingoezz
Fuse blew a little while ago. I replaced it and that one instantly blew too. So I looked up on the forum and found this to be a somewhat common issue. I called outlaw and they said the repair is $75 plus another $50 to ship it back and forth.
In truth, based on your above, it reads as if Outlaw created a defective product, knows it and in my opinion, is charging the general public to fix their defective product. Just saying. Someone from Outlaw is welcome to straighten me up on this issue of this being a defective product or not as I'm basing my above on your comments.
Can you find out what the problem is and fix it yourself? Give Outlaw a call and ask them what's wrong with their sub that requires this fix and can you fix it yourself?
A while back, we had a Samsung TV that had random shutoff issues. I called around and shops wanted $85.00 to $125.00 to fix the problem. I surfed the web and Samsung had an available BIOS update that fixed the problem. The point, shops were thieving the general public for a publicly available, downloadable fix. Instead of informing me of the facts, they confidently suggested I bring it on down and they'd get me going again. How thoughtful of them. Yes, they have a fiduciary obligation to tell me of the facts as opposed to "RIPPING" me off in this fashion and I hope they all have been forced out of business due to this treatment of unsuspecting customers. If you missed it, I'm still angry over this incident.
(I ran a business for thirty years and openly told customers when they didn't need services; integrity)
Samsung sent us a thumb drive at no charge, I plugged the thumb drive into the USB port and voila, fixed. No charge.
In my opinion, Outlaw is responsible for this fix and that includes shipping both ways as in my opinion, they sold a defective product. If it were a car, I'm sure something like this complaint would trigger a recall. There's no money to be had but I bet a class action suit on this matter would remind them of their responsibility. I'm not trying to kick over a fight as I'm just saying.
With that in mind, you have to decide how much you paid for the subwoofer, how much return did you get on your one year of use, how much will the fix will cost you and if for what you're getting, are you spending good money or throwing good money after bad.
As an example, from Newegg, a Klipsch, RW-12d, on sale, delivered, can be had for $299.99 and from Amazon, a delivered BIC, F12, can be had for $229.85.
Can you pull and replace the plate Amp with a Parts-Express replacement Amp?
Again, just saying and giving one person's opinion on the question you ask.
-Edited by BeeMan458 - 2/25/13 at 7:27am