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How are Best Buy's Geek Squad ISI calibrations? - Page 2

post #31 of 75
Quote:
Originally Posted by Bond 007 View Post

I agree with you that expensive does not necessarily = better quality.
But you are wrong about there being no HDMI 1.4 cable. The difference between 1.3 and 1.4 is ARC and 3d capabilities. Neither of which 1.3 has.

http://www.mycablemart.com/store/cart.php?m=product_detail&p=3442

No. There are only two kinds of HDMI cables, Standard and High Speed as Ratman stated. The numeric designation is for the hardware spec, not the cable spec.
post #32 of 75
Yes. That has been established in the last couple of posts.
post #33 of 75
Quote:
Originally Posted by ryelinek View Post

You sir are way off about the HDMI cables. I would love to see your 10 dollar cable stand up to a Audio Quest Chocolate or higher cable. I am not saying that these are insanely expensive but you can find good deals online way below retail. As an employee of Best Buy that gets pretty much any cable I want at its cost and has tried them all if you have a TV that is worth a damn you will notice a difference. Putting up my new Sony 65" XBR HX950 in about a week and cant wait to use my AUDIO QUEST CHOCOLATE cable with it.

If your TV is worth spending the money on go with an Audio Quest Chocolate or Carbon cable. Carbon is a bit too pricey regardless and if you get into the even higher grades it is not worth it video wise but worth it at that point MAYBE if you are an insane Audio Freak and want the best possible.

I don't want to turn this into a cable argument. There are plenty of those already on this site. But here's what CNET (pretty well respected electronic review site) has to say about it:

http://news.cnet.com/8301-17938_105-20056502-1/why-all-hdmi-cables-are-the-same/


http://reviews.cnet.com/8301-33199_7-57540275-221/still-more-reasons-why-all-hdmi-cable-are-the-same/

I do apologize, as I i meant to say 1.4 compliant cable.. but apparently even that is not exactly accurate... basically I would make sure the cable is designated "high speed". Personally, I like my cables to have ethernet and support 3D and 4k so that any cable I grab, I know will support anything I throw at it in the future. Not shocking to see a BB salesman telling you that you need some chocolate diamond monster cable, but as others will tell you (and the two links above show), they are almost always a waste of money.
post #34 of 75
Quote:
Originally Posted by CMonMan View Post

I don't want to turn this into a cable argument. There are plenty of those already on this site. But

To paraphrase...
post #35 of 75
Does BB service need the TV tp be purchased in Best Buy?
post #36 of 75
Quote:
Originally Posted by nakenergy View Post

Does BB service need the TV tp be purchased in Best Buy?

No, when you schedule the appointment they do not ask for a reciept or anything. They just need to know the size and brand and how many hours you have on it.
post #37 of 75
Quote:
Originally Posted by rizoss16 View Post

No, when you schedule the appointment they do not ask for a reciept or anything. They just need to know the size and brand and how many hours you have on it.

^^ This gentleman speaks the truth. ^^
post #38 of 75
Quote:
Originally Posted by ryelinek View Post

You sir are way off about the HDMI cables. I would love to see your 10 dollar cable stand up to a Audio Quest Chocolate or higher cable. I am not saying that these are insanely expensive but you can find good deals online way below retail. As an employee of Best Buy that gets pretty much any cable I want at its cost and has tried them all if you have a TV that is worth a damn you will notice a difference. Putting up my new Sony 65" XBR HX950 in about a week and cant wait to use my AUDIO QUEST CHOCOLATE cable with it.

If your TV is worth spending the money on go with an Audio Quest Chocolate or Carbon cable. Carbon is a bit too pricey regardless and if you get into the even higher grades it is not worth it video wise but worth it at that point MAYBE if you are an insane Audio Freak and want the best possible.

You sir, are dead wrong about HDMI cables. I don't care what nonsense you spew about AQ or Monster. You're so incredibly far off base it's alarming. Please don't identify youself as a BBY employee if you're going show your lack of AVS knowledge. It just fuels the fire of the "incompetent blue shirt" montra.
Edited by hoozthatat - 2/28/13 at 1:37pm
post #39 of 75
Quote:
Originally Posted by CMonMan View Post

... basically I would make sure the cable is designated "high speed". Personally, I like my cables to have ethernet and support 3D and 4k so that any cable I grab, I know will support anything I throw at it in the future.
"High Speed is all you need". But, paying a premium for ethernet capable HDMI cables is useless. AFAIK, there are no devices that currently support HEC, nor any that are proposing an intention to use it.
post #40 of 75
+1
post #41 of 75
Suit yourself. I also have no 4k or 3d equipment yet (other then a 3d capable blu ray player), but I just like to know that all of my cables are of the same spec and can be interchanged etc with any future purchases.
post #42 of 75
Quote:
Originally Posted by CMonMan View Post

Suit yourself. I also have no 4k or 3d equipment yet (other then a 3d capable blu ray player), but I just like to know that all of my cables are of the same spec and can be interchanged etc with any future purchases.

That's fine. All of my Certified High Speed cables are ethernet capable as well, but I didn't pay a premium price for that "feature" because I know full well that it will probably never be hardware implemented. Same for 4k. By the time 4k prices come down to be consumer friendly, there will probably be another HDMI hardware spec. Good, reliable cables are not expensive and if you understand HDMI technology, and don't buy into all the smoke and mirrors that marketing tries to sell you, they are one of the least expensive part of a HTS (unless you use switches etc).
post #43 of 75
I agree. Actually, if you go back to my first post- the only point I was trying to make is not to overspend on HDMI cables. There is no reason to spend much more then 10 dollars on an HDMI cable.
post #44 of 75
Quote:
Originally Posted by rizoss16 View Post

Is there anything I can do as a customer to press Sharp on this issue? I'm sure others searching Google will find themselves on this forum with the same problem. I guess the most we can do is write bad reviews and hope they respond.

Buzz is correct, some brands are much faster than others. We have a team here at Corporate that specifically supports our ISF Certified calibrators with this type of issue. Usually we see results in 2-3 months, but it's impossible to say for sure.

As far as what you can do from a consumer standpoint - there isn't much, but you can contact Sharp support for updates and information, as well as to ensure they are aware of the situation. Their contact information is publicly available at http://www.sharpusa.com/CustomerSupport/ContactUs.aspx

Quote:
Originally Posted by nakenergy View Post

Does BB service need the TV tp be purchased in Best Buy?

As previous posters mentioned, you can have the service performed on any Television regardless of where it was purchased. Any service Geek Squad offers for COD is not restricted to products purchased at Best Buy.
post #45 of 75
Quote:
Originally Posted by CMonMan View Post

I agree. Actually, if you go back to my first post- the only point I was trying to make is not to overspend on HDMI cables. There is no reason to spend much more then 10 dollars on an HDMI cable.

I try not to spend about $1 per foot or thereabouts if I can. I may switch to Redmere, which will be a bit more expensive when we remodel the family room but only because I like the small sized cable and flexibility.
post #46 of 75
Quote:
Originally Posted by Otto Pylot View Post

I try not to spend about $1 per foot or thereabouts if I can. I may switch to Redmere, which will be a bit more expensive when we remodel the family room but only because I like the small sized cable and flexibility.

I ordered two 6' and one 15' for that very reason. They'll be delivered on Monday. wink.gif
post #47 of 75
Quote:
Originally Posted by buzzard767 View Post

I ordered two 6' and one 15' for that very reason. They'll be delivered on Monday. wink.gif

I found a brand new, still in bag, 6' Redmere (Monoprice) cable at work in the back of a drawer (part 9890). I'd never seen one before but was impressed with size and flexibility so I decided that this was the way to go after the remodeling.
post #48 of 75
Quote:
Originally Posted by Otto Pylot View Post

I found a brand new, still in bag, 6' Redmere (Monoprice) cable at work in the back of a drawer (part 9890). I'd never seen one before but was impressed with size and flexibility so I decided that this was the way to go after the remodeling.

Surprise, they arrived today. I like what I see and will be using tomorrow for some testing. smile.gif
post #49 of 75
Quote:
Originally Posted by buzzard767 View Post

Surprise, they arrived today. I like what I see and will be using tomorrow for some testing. smile.gif

They should perform like their "thick" cousins but do let us know how your testing goes.
post #50 of 75
The best advice I can offer with any installer is to get to know him/her.

They are people too, and a few moments speaking about your expectations is time well spent.

Geek Squad Agents generally really do care that you get the most from your TV, but it also isnt a new thing for them, so if you communicate well, you're far more likely to receive a better result.

You should receive a telephone call a few days beforehand, explain what you expect and voice any concerns you may have.

Every situation is different, so don't be timid.

For example, when I perform an install, I am going to automatically set sound to how I like it, but if a client asks for more bass or a more pronounced dialogue, I am perfectly willing to do that. TV calibration is no different. If you want brighter, ask.

Its about you being happy with your purchase.
post #51 of 75
I want to get my tv get calibrate. Is there any best buy isf that you can recommend here in queens ny?
post #52 of 75
Quote:
Originally Posted by buzzard767 View Post

Surprise, they arrived today. I like what I see and will be using tomorrow for some testing. smile.gif

I switched out mine a week ago...excellent cable
post #53 of 75
Quote:
Originally Posted by rizoss16 View Post

Wow I am jealous. I had Geek Squad come yesterday to do a calibration on my 70" Sharp Aquos and he used no equipment at all. Just turned the backlight all the way up, changed the brightness and contrast. I know this TV doesn't have many adjustments but I figured he would at least use some equipment. He was done in under 10 minutes.

That's disappointing. What SKU did you pay for? If it says something similar to 'video calibration' then it won't as a rule use equipment, it will be a cali with a DVE disc and colour filter or similar. BBY has several calibration SKU's. There's 'ISF Calibration' skus, which is a cali with calman or similar software, a meter, and a sencore pattern genny or videoforge genny, and theres the 'video calibration' mentioned earlier. This one is way cheaper. I suppose the latter one could do oneself, but it's a budget option for folk who just want a marked improvement at less cost, and don't want to expend the shoe leather in doing it themselves.

Is a 'video calibration' a still a cali? Depends on how you define the word. Is an oil change a car service? Sure. Of a sort. End of the day a DVE disc cali will get you about 50-70% and that's good enough for a lot of folk.

If he didn't even use a test disc, then being the most charitable, he could well have been using average ball park figures from memory as most TV's have the main controls somewhat the same throughout. The CMS/greyscale of course can be all over the place.

It's nuts how many folk's houses I go to that are amazed at the difference even just selecting just movie/theatre/cinema mode, easing off on the white level etc, and disabling all the toys, some people announce to the effect of (after 3 mins work getting it to ballpark using the remote) "wow, we are so glad we got the calibration! The difference is amazing!" and are then even further amazed when I say "I haven't even started yet, just wait another hour or two!"
post #54 of 75
Quote:
Originally Posted by Joeworkstoohard View Post

The best advice I can offer with any installer is to get to know him/her.

They are people too, and a few moments speaking about your expectations is time well spent.

Geek Squad Agents generally really do care that you get the most from your TV, but it also isnt a new thing for them, so if you communicate well, you're far more likely to receive a better result.

You should receive a telephone call a few days beforehand, explain what you expect and voice any concerns you may have.

Every situation is different, so don't be timid.

For example, when I perform an install, I am going to automatically set sound to how I like it, but if a client asks for more bass or a more pronounced dialogue, I am perfectly willing to do that. TV calibration is no different. If you want brighter, ask.

Its about you being happy with your purchase.

Agreed. GS agents are human and like any other walk of life you get good, and not so good ones. I don't think any of those guys go out of their way to not be good at what they do. Like others have said, it really depends on the individual.

However, my companies SOP is to not set the sound as to how I like it, its to set the sound as neutrally and as direct as possible. So I level any tone and bass controls to zero, select pure or direct mode if possible, or if an AV amp has it, set it to auto decode so the amp can determine the best decoder to use wether it being fed DTS Master audio or Dolby TrueHD etc. I suppose increased dialogue is handy for older clients with treble roll off in hearing.

As far as panel cali's if a client want's it brighter, they can have it brighter, and I will gently explain that the light output is set to suit their room, and go on to explain that they may get a headache if put any brighter, and if they still want it 'brighter' I tell them to call me in 2 weeks if they still want it brighter. I diplomatically deflect requests to have the white level and black levels higher than standards, pushing the gamma and backlight higher is about the only thing I will do if they wan't it brighter. So I don't waste 2hrs of anyone's time, I ask before hand what kind of look they have in mind, and flick between ballpark movie mode and dymanic. If they want it super bright and want everything to 'pop' then I select Natural or Dynamic, ask if they prefer that look, and if they do, I politely let them know their TV as is serves their preferences and to contact dispatch for a refund on the cali, as some folks are simply not a candidate for professional calibration.

There's nothing 'wrong' with that of course.
post #55 of 75
Quote:
Originally Posted by kiltedscotsman View Post

That's disappointing. What SKU did you pay for? If it says something similar to 'video calibration' then it won't as a rule use equipment, it will be a cali with a DVE disc and colour filter or similar. BBY has several calibration SKU's. There's 'ISF Calibration' skus, which is a cali with calman or similar software, a meter, and a sencore pattern genny or videoforge genny, and theres the 'video calibration' mentioned earlier. This one is way cheaper. I suppose the latter one could do oneself, but it's a budget option for folk who just want a marked improvement at less cost, and don't want to expend the shoe leather in doing it themselves.

Is a 'video calibration' a still a cali? Depends on how you define the word. Is an oil change a car service? Sure. Of a sort. End of the day a DVE disc cali will get you about 50-70% and that's good enough for a lot of folk.

If he didn't even use a test disc, then being the most charitable, he could well have been using average ball park figures from memory as most TV's have the main controls somewhat the same throughout. The CMS/greyscale of course can be all over the place.

It's nuts how many folk's houses I go to that are amazed at the difference even just selecting just movie/theatre/cinema mode, easing off on the white level etc, and disabling all the toys, some people announce to the effect of (after 3 mins work getting it to ballpark using the remote) "wow, we are so glad we got the calibration! The difference is amazing!" and are then even further amazed when I say "I haven't even started yet, just wait another hour or two!"

The 2 different SKU's are for a standard cali with no additional work being performed, and one for additional cali's performed during the same trip. There is a set of 2 that are for Best Buy and a set of 2 that are for MHT. These are all ISF calibrations. GS does not ever use calibration discs during the course of their work.

It sounds like the reason a full cali was not performed was due to a software issue. IMO the service should have been refunded until such time the issue can be resolved and the service performed. I do agree that some agents are better than others though.
post #56 of 75
Thread Starter 
If anyone is looking for updates I still need to wait a week or 2 more to get enough hours on it to get the calibration. I am definitely getting it done though.
post #57 of 75
I stand corrected. smile.gif Assuming you are in the US, then perhaps US and Canadian SKUS and work is a little different, I understand a 'video calibration' SKU in Canada is a cheap n cheerful special at under $100, which involves a DVE disc. From what I gather from the GS Canada lads anyway. Perhaps I misheard them. There is also an "ISF Calibration" which is the full meal deal with all the equipment, greyscale correction, and CMS correction. and reference material check (Contrary to popular myth, GS, at least in Canada, actually do the CMS) which is more than $100, to $300.

Re-reading it though, I agree with you that it was probably an equip issue, I challenge anyone to put their hands up and say that their equipment has always worked for them on every job site. If so, then great. But I've certainly had a few times where the pattern genny just wants to be a bitch and not work or some other gremlin. I apologise to the cx, explain that i'm having tech difficulties, offer to get their TV into at least ballpark settings out of torch mode at least while they wait for a reschedule to be made. 99% of customers that this happens to are gracious and understanding.

Disclaimer: I do not work for GS.
post #58 of 75
Quote:
Originally Posted by kiltedscotsman View Post

I stand corrected. smile.gif Assuming you are in the US, then perhaps US and Canadian SKUS and work is a little different, I understand a 'video calibration' SKU in Canada is a cheap n cheerful special at under $100, which involves a DVE disc.

From what I gather from the GS Canada lads anyway. Perhaps I misheard them. There is also an "ISF Calibration" which is the full meal deal with all the equipment, greyscale correction, and CMS correction. and reference material check (Contrary to popular myth, GS, at least in Canada, actually do the CMS) which is more than $100, to $300.

Is this a bad thing? Is this, a - 'con'? I don't think so, define 'con'. If even a DVE cali is done on someone's panel for a nominal fee, to cover the mans time and gas, and saves the customer from having to learn to do it him/herself and the shoe leather, and results in a way better image, say 60% better, then it's a fair trade, is it not?

For eg, I remember years ago, when I first started to get interested in how I could make my TV look better, I discovered the DVE DVD (then bought the blueray of course!). Watched and listened to Joe Kane explain the theory over and over. I was fascinated! From that, I practiced on my TV, then my families TV's and then offered to do a casual friend's TV, for the princely sum of 50 bucks. After doing their newish LCD, and the hubby being amazed at the difference, the wife came in and stated that she liked it 'the other way" (dynamic).

Hubby looked at her as if she was crazy. Wife proceeded to then basically say that "I am paying you 50 bucks to play with the remote?" Cue hubby looking awkward and a little embarrassed at his wife's rude attitude, saw me to the door, whispered apologies and pressed 50 bucks into my hand saying that he actually liked it.

Could he have done all that himself? Sure. Could he have spent $30 on the DVD, and then spent time watching the tutorials over and over, and then hours on his own TV? Sure. But he didn't, some people just don't want to expend the shoe leather. I'm an ex interior designer, and know my way around decorating a house, but I could never be bothered to paint my walls. I could do it perfectly well, but I don't *want* to.

My point is, if a shop offers a quickie 50 dollar special disc 'cali' and it produces a better result for that reasonable fee, as an alternative to a 'fuller' cali as a more affordable alternative, then who is anyone to say that is right or wrong? Who died and made anyone a calibration god?

If a guy in my town wants to go around tweaking folks TV's using a DVE BR and a sony player and charges 30 bucks a pop, then good for him! There's enough TV's to go around for everyone at every 'level' of calibration in this biz. Live and let live.

The more TV's that get out of dynamic/vivid mode, the better if you ask me.

Re-reading the post though, I agree with you that it was probably an equip issue, I challenge anyone to put their hands up and say that their equipment has always worked for them on every job site. If so, then great. But I've certainly had a few times where the pattern genny just wants to be a bitch and not work or some other gremlin. I apologise to the cx, explain that i'm having tech difficulties, offer to get their TV into at least ballpark settings out of torch mode at least while they wait for a reschedule to be made. 99% of customers that this happens to are gracious and understanding.


Disclaimer: I do not work for GS.

*edit* spelling.

I probably should have specified. My post was related to Best Buy US. I'm not sure what the situation is in Canada.

I didn't want to come across as saying that video disc calibrations aren't worth it. Just that Best Buy US does not offer a service using them. It certainly is a less expensive way to offer improvement over the out-of-box experience.
post #59 of 75
No worries. Wasn't sayin you were, just making a general point. smile.gif
post #60 of 75
Quote:
Originally Posted by Speakerphile View Post

I probably should have specified. My post was related to Best Buy US. I'm not sure what the situation is in Canada.

I didn't want to come across as saying that video disc calibrations aren't worth it. Just that Best Buy US does not offer a service using them. It certainly is a less expensive way to offer improvement over the out-of-box experience.

I have had very good results with disc calibration.

$20 disc < $400 calibration, but twenty times better?

That said, my $300 citizen diver is a more rugged watch than my $6k datejust...
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