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Official 2013 Sony R550A series TVs (KDL-xxR550A) --- 50", 60", and 70" - Page 82

post #2431 of 3972
Funny. I called Sony Customer Service on Monday and complained about some screen uniformity issues (clouding and flash lighting) with my 70R550A that I've had since the end of May. Tonight I received an e-mail from them telling me the name and phone number of the repair company assigned to my case and advised me that the repair part has been back ordered and someone will contact me as soon as it gets in. They also said that they (Sony Customer Service) would be following the repair progress of my TV.. Interesting since I've never been contacted by the repair company and no one has ever been out to look at or diagnose the problem. I wonder what part they have on back order for me. Perhaps the part number is 70R550A.
post #2432 of 3972

Brahby -

 

 

I put black levels up high, I turn Light Sensor OFF and LED Motion Mode ON, with the room lit well, brightness 50, Backlight 5, picture maxed, and I barely see the flashlighting only in one spot - much less noticeable than your first picture.  I have a 50" though, not sure what size you have.

 

If playing with settings and room lighting you can't make it any better, I would try exchanging it.  They barely questioned me when I complained about DSE, and they allowed me to ship them my original defective rear projection TV for a new one and keep this LED .

I expect my new one early next week, I'll let you know how it turns out.  Good luck mate, I hope you get a TV you're happy with .

post #2433 of 3972
I noticed something odd the other nite and wanted to ask the experts. I played a bluray on my 70 inch and in the dark band bellow the picture (letterbox) there seemed to be two pixels flashing white randomly. Now this part is supposed to be "off" and totally black. So what is up with two pixels turning on?
post #2434 of 3972
Thread Starter 
Quote:
Originally Posted by fullmetal6 View Post

I noticed something odd the other nite and wanted to ask the experts. I played a bluray on my 70 inch and in the dark band bellow the picture (letterbox) there seemed to be two pixels flashing white randomly. Now this part is supposed to be "off" and totally black. So what is up with two pixels turning on?

 

 

Hmmmm:

  1. Does it happen on any blu-ray with letter boxing?
  2. See if it happens on the opening full colors of this dead-pixel-test on youtube.  Does it happen on a particular color?
  3. If it's there, you can let the above tester run in a loop or run this one instead for just the pulsing colors without the test panels.  I think the Sony youtube app will run things in a loop but I'm not sure.
post #2435 of 3972
Thread Starter 

Ok, reminder---centralized settings spreadsheet is found at the very first post in this thread.

 

I cleaned up the editable spreadsheet.  Note: do not add anything but settings please.

 

Moved two new columns of settings to the static spreadsheet.

 

Deleted one column from both spreadsheets: it wasn't from an AVS member.

 

There have been over 1100 clicks to the centralized settings in the last 32 days.

post #2436 of 3972
Sorry to be a debbie downer here....but I just bought the Sony 50r550a....right out of the box I am underwhelmed.
I WANT to like this TV,...help.

Is there a specialized setting for gaming? The lag is horrible. This was "great" off the display lag site, so it is more than likely I am doing something wrong.

Like I said...it is right out of the box, so I am new to the LCD TV thing...what can I change in settings to improve the gaming lag time?

Also, the stand....chrome is crap. I see every reflection from the screen on the bar. Worse still, with can lights on in the room, the can lighting reflects off of the stand as well.

The screen may be semi-matte or semi-reflective, whatever.

However, I can still see images of everything reflecting off of it.
Worse still....I'm used to a tube wega flat screen trinitron...which has a mirror like screen...but at least the can lighting didn't have this weird rainbow halo around them in the reflections as they do the r550's screen.
Every reflection has a wavy, rippled appearance.

Is there a plastic film on the screen I need to remove? It doesn't seem like it, but I thought I'd ask.


Again...sorry to rain on the parade....and I will gladly accept user ignorance as the culprit.
So please help me out with the gaming....

The stand I will paint, the refections from the screen will probably be similar on any LCD.

But Halo the game? Unplayable right out of the box.



Thanks :-)
Edited by hvc700mbuyer - 10/4/13 at 4:35pm
post #2437 of 3972
Quote:
Originally Posted by hvc700mbuyer View Post

Sorry to be a debbie downer here....but I just bought the Sony 50r550a....right out of the box I am underwhelmed.
I WANT to like this TV,...help.

Is there a specialized setting for gaming? The lag is horrible. This was "great" off the display lag site, so it is more than likely I am doing something wrong.

Like I said...it is right out of the box, so I am new to the LCD TV thing...what can I change in settings to improve the gaming lag time?

I was in the same boat when I first started gaming on this set. At first I was thinking I would compensate for the lag but after a little while there was just no way. Oddly enough, adjusting picture settings didn't do anything, what I found is if you hit "options" on the remote and then go to "Scene Select" and change it to "Game". That will *greatly* reduce the input lag and you can still adjust most of the other picture settings if you want. It's not pointed out in the manual hardly at all.

After making that change, I'm happily gaming with the set all the way back to the 8-bit era.

EDIT:

I also have a question though. Anyone know, is there a way to edit the "Internet Contents" of the Home menu and add your favorite internet video sites? Like say take out Blinx, which I will probably never use, and put in YouTube instead? Just wondering so I could use it as a quick shortcut instead of going thru SEN every time.
Edited by B-Side Gamer - 10/5/13 at 4:45am
post #2438 of 3972
i have the 70 inch set, and i must say i feel very lucky, my 60ex500 served me well since 2010 but the clouding was unbearalbe, called the extended warranty and upgraded to this. this is my first led lcd tv and quite impressed. i quickly looked for clouding or blobs, playing with thebacklight setting , brightness etc, using panning video to try to find screen uniformity problems , i did not find any. and i'm freak'n happy.

my build is a august 2013, i got this tv on sept 24 2013.

ota images pop (-non 3d) , and bluray on the 70 inch is killer crazy, will go and rent some 3d blurays and and see what this baby can do, will start with avatar, and the sony glasses are nice and light and got a cool look to them and fit great over my glasses , super light feeling.

but i did notice that the temperature options haved changed ther is no longer the option og warm1 or warm 2, no biggie thought , i like to keep it on neutral the whites are whiter, with a tiny tiny, tiny touch of blue

gonna post some pics when i get a chance. wink.gif
post #2439 of 3972
I so tried to like this set especially at the price point of $2150 for a 70 inch tv. I wanted it to get me through a couple of years before pulling the trigger on a 4K set but it just had a blah picture. Did not engage me at all. But that is my observation. Still considering the X900.
post #2440 of 3972
Thread Starter 
Quote:
Originally Posted by andy sullivan View Post

Funny. I called Sony Customer Service on Monday and complained about some screen uniformity issues (clouding and flash lighting) with my 70R550A that I've had since the end of May. Tonight I received an e-mail from them telling me the name and phone number of the repair company assigned to my case and advised me that the repair part has been back ordered and someone will contact me as soon as it gets in. They also said that they (Sony Customer Service) would be following the repair progress of my TV.. Interesting since I've never been contacted by the repair company and no one has ever been out to look at or diagnose the problem. I wonder what part they have on back order for me. Perhaps the part number is 70R550A.

 

I'm dying to find out what this is all about!!!!!!!!!!  Please check back!!!

post #2441 of 3972
B-side Gamer-- thanks for replying I will try that. Hopefully that will do it.
Edited by hvc700mbuyer - 10/5/13 at 9:26am
post #2442 of 3972
Thread Starter 
Quote:
Originally Posted by wickedtuna View Post

i have the 70 inch set, and i must say i feel very lucky, my 60ex500 served me well since 2010 but the clouding was unbearalbe, called the extended warranty and upgraded to this. this is my first led lcd tv and quite impressed. i quickly looked for clouding or blobs, playing with thebacklight setting , brightness etc, using panning video to try to find screen uniformity problems , i did not find any. and i'm freak'n happy.

my build is a august 2013, i got this tv on sept 24 2013.

ota images pop (-non 3d) , and bluray on the 70 inch is killer crazy, will go and rent some 3d blurays and and see what this baby can do, will start with avatar, and the sony glasses are nice and light and got a cool look to them and fit great over my glasses , super light feeling.

but i did notice that the temperature options haved changed ther is no longer the option og warm1 or warm 2, no biggie thought , i like to keep it on neutral the whites are whiter, with a tiny tiny, tiny touch of blue

gonna post some pics when i get a chance. wink.gif

 

They put the extra color temps on the higher models.  As always, the "lower" end TVs get robbed in their software.  :-/

post #2443 of 3972
Quote:
Originally Posted by tgm1024 View Post

I'm dying to find out what this is all about!!!!!!!!!!  Please check back!!!

I received a call yesterday from Sony Customer Service. First off I could barely understand the girl (accent) . Then she told me that the repair company had ordered a circuit board and it is back ordered. I can only guess that the clouding/flash
lighting problem has been addressed by Sony and the new circuit board is the fix. I can't think of any other reason why they would order a part simply based on my description of the problem. I have not had any contact with the repair company (precession Television). If I have not been contacted by noon Wed. I will call them directly.
post #2444 of 3972
Thread Starter 
Quote:
Originally Posted by andy sullivan View Post
 
Quote:
Originally Posted by tgm1024 View Post

I'm dying to find out what this is all about!!!!!!!!!!  Please check back!!!

I received a call yesterday from Sony Customer Service. First off I could barely understand the girl (accent) . Then she told me that the repair company had ordered a circuit board and it is back ordered. I can only guess that the clouding/flash
lighting problem has been addressed by Sony and the new circuit board is the fix. I can't think of any other reason why they would order a part simply based on my description of the problem. I have not had any contact with the repair company (precession Television). If I have not been contacted by noon Wed. I will call them directly.

 

Hey, I wonder if it's just the first thing they do now with a new rev of a known problem that they don't want to issue a general recall for.  AND let me know ASAP if the LLE issue magically goes away!

 

I wonder if they misunderstood the term "flashlighting" for "flashing" ?

post #2445 of 3972
You might be right. The repair guy will probably be glad to get away from me because I'm going to quiz him on everything I can think of including his incidence of problems experienced with this 550 series. Especially why they ordered a part without diagnosing the TV itself.
post #2446 of 3972
Thread Starter 
Quote:
Originally Posted by andy sullivan View Post

You might be right. The repair guy will probably be glad to get away from me because I'm going to quiz him on everything I can think of including his incidence of problems experienced with this 550 series. Especially why they ordered a part without diagnosing the TV itself.

 

Casually take note of how he gets in and out of the service/engineering settings.  I might experimenting with remapping that weirdo red.  Yes, at the peril of bricking the thing.

post #2447 of 3972
By weirdo red are you referring to the lavender lip issue?
post #2448 of 3972
Thread Starter 
Quote:
Originally Posted by andy sullivan View Post

By weirdo red are you referring to the lavender lip issue?

 

Yep.

post #2449 of 3972
Quote:
Originally Posted by Dr.Shankenstein View Post

The blue blur you speak of is commonly associated with Sharp panels. Most of the non-Elite Sharp panels I have seen all exhibit this issue. It is known as overdrive trailing and is seen more frequently in VA (vertical alignment) panels with lowers response times. Manufacturers will boost the response time of gray-gray with post processing, but the common result is usually is light colored halos around moving objects and more extreme cases severe smearing/streaking in the darker areas of a scene. I know the W802A uses LG panels, but I am not sure if the R550 series uses Sharp. The passive tech FPR filter can be applied to any screen type. so this may be the case with the R550. Amtran the main manufacturer of Vizio and JVC displays employ an FPR, but offer a glossy version called the GPR (Glass Panel Retarder).

My 70 inch has this issue. I posted photos of it when I first got the set a month and a half ago.
post #2450 of 3972
Quote:
Originally Posted by tgm1024 View Post

Beats me if that flipper was any good though.  :-/   I think the term "dead pixels" are often used interchangeably with "stuck pixels", though I see how you're using it.

What color makes it go black.  All of them & white?  If so that would mean that all 3 subpixels (RGB) are stuck off.  (Actually, if you're a liquid crystal diode pedantic friendless physicist I think you'd make the claim that they're stuck "on"....just saying to prevent the inevitable "Actually....blablabla" reply).  smile.gif

I forget....can you return it?

Thanks.

When this pixel is visible it is dark. I took a look during different colors and it isn't apparent until scene is lighter.

I have till the 21st to return/exchange with Amazon. They are still sold out. I notice many used units available from Amazon Warehouse. Maybe, they are getting too many returns to want more new ones wink.gif
post #2451 of 3972
I also ran upon the annoying issue with the TV displaying the 'Unsupported Audio' warning when it gets sent DTS audio.

I saw others post on this. Didn't see any solution posted though.

(My Panasonic XR57 only passes 1080i. So, the PS3 is connected direct to the TV, with optical to the receiver.)

This is a total blunder on Sony's end. I confirmed the TV does pass DTS out the optical jack. My receiver displays the DTS symbol and sounds great...But the dumb warning message is there making viewing impossible. Went through the menus and thought...maybe setting to 'AV System' instead of TV Speakers would make it go away. This should have been the off switch, since the warning is not necessary at that point. This had no effect though.

So, I had to run a dedicated optical from the PS3 to the receiver and set the PS3 to use optical for sound. Now, lip sync is slightly off.

I found the old Sony Service Menu code brings up a type of service menu. But, it was limited in scope and nothing there to turn off the dumb warning messages.
post #2452 of 3972
Hi guys,

I need some input if you have a chance.

I just bought a Panasonic TC-L58E60 and while I really like the TV, I'm having severe audio sync issues.

have a ~10 year old receiver that doesn't have HDMI. It only has optical inputs. I originally ran the HDMI into the TV and used the TV's Digital Out optical port to pass the sound the the receiver. But it turns out that the TV doesn't pass through Dolby digital through the optical out from an HDMI source. It's basically a known thing with Panasonics apparently. In that case, I need to run the optical straight from the source (the PS3, the TivoHD and the CableBox). By doing so, I've introduced some pretty severe out of sync issues where the sound comes through before the video. I've done everything I can to eliminate it. The only way it's unnoticeable is if I turn on Game Mode. Unfortunately that degrades the nice calibrated cinema settings I have. I'm not even sure what to do at this point.

One thought is getting a new receiver with HDMI passthrough. Maybe the optical straight from the source is the issue or maybe just a more modern receiver with audio delay features could solve the problem. Alternatively I take it back to Best Buy (I have about 11 days left to decide) and get something like the more expensive Sony 60R550A.

But I'm not sure getting the more expensive Sony 550A will even solve the issue.

Anyone else using a home theater setup with a receiver? Do you have the same issues? Are you running audio through the optical or HDMI?

I searched through the thread and only saw a post from Bobster who mentioned setting the delay manually on the receiver to fix a similar issue.

I appreciate any input guys. I only have a short time to make a decision. Either get a new receiver or upgrade to the Sony. I'm stretching the budget to accomplish either and doing both isn't really an option.
post #2453 of 3972
Thread Starter 

I have a receiver about that age, an "basic" Insignia (BB brand), that will take an optical input.

 

I don't expect any problems, nor have I heard of any.

post #2454 of 3972
Thread Starter 

Question for those of us afflicted with multiple-LLE-osis.  (lol)

 

Are you using Warm color temp?

post #2455 of 3972
I tried all the settings, incl Warm. I like to have the 3 modes set with different temp. Found my old Sony RPTV remote allows quick toggle between these, using the mode button.

Watched LOTR Fellowship of the Ring yesterday and found during dark scene fights, more of the purplish trails, etc.

Gotta say, I didn't give enough respect to the 65WV700. In many ways, movies look nicer on that screen.
post #2456 of 3972
Thread Starter 
Quote:
Originally Posted by StormCrow View Post

I tried all the settings, incl Warm. I like to have the 3 modes set with different temp. Found my old Sony RPTV remote allows quick toggle between these, using the mode button.

Watched LOTR Fellowship of the Ring yesterday and found during dark scene fights, more of the purplish trails, etc.

Gotta say, I didn't give enough respect to the 65WV700. In many ways, movies look nicer on that screen.

 

Is there a display panel code someplace?  I haven't looked at the box in a while, nor the back of the TV.  But something that identifies the underlying manufacturer?  (AUO vs Sharp vs LG, etc.)

post #2457 of 3972
When I got into the Service Menu, I think there was some info in there regarding the panel. I'll chek it in a bit.

On another note, I just got this email from Amazon after inquiring again about exchange, when they are out of stock:

Hello,

Looking at the TV now, it looks like we are no longer expecting to get more in stock. The options that are available now are either to contact Sony to see if they will fix the TV or we can have CEVA pick the TV up and return it to us for a full refund. If you are working with the manufacturer to get the TV fixed, we should be able to extend the return window out a bit if they need time to get a technician out to you, please just keep us updated with what is happening.
post #2458 of 3972
Thread Starter 
Quote:
Originally Posted by StormCrow View Post

When I got into the Service Menu, I think there was some info in there regarding the panel. I'll chek it in a bit.

On another note, I just got this email from Amazon after inquiring again about exchange, when they are out of stock:

Hello,

Looking at the TV now, it looks like we are no longer expecting to get more in stock. The options that are available now are either to contact Sony to see if they will fix the TV or we can have CEVA pick the TV up and return it to us for a full refund. If you are working with the manufacturer to get the TV fixed, we should be able to extend the return window out a bit if they need time to get a technician out to you, please just keep us updated with what is happening.

 

Wow.  I didn't expect this to be a short term TV.

 

Though I was beginning to wonder about some things.  Like when they didn't support sideview, or their own sony remote.  Luckily I have a sony blu-ray that does have that, so I can use their android apps for typing things into Netflix, etc.

post #2459 of 3972
I'm in that menu now. This is accessed same as my WV700. (Though the WV700 Service Menu was gigantic in it's scope of settings, etc.)

At your own risk, etc, etc...TV off. Press Display, 5, Volume up, Power.

At top it says: Service Mode

One line is titled Panel Selection, I see this displayed on that line: 31_JE695D3LB4N_US
post #2460 of 3972
Thread Starter 
Quote:
Originally Posted by StormCrow View Post

I'm in that menu now. This is accessed same as my WV700. (Though the WV700 Service Menu was gigantic in it's scope of settings, etc.)

At your own risk, etc, etc...TV off. Press Display, 5, Volume up, Power.

At top it says: Service Mode

One line is titled Panel Selection, I see this displayed on that line: 31_JE695D3LB4N_US

 

Thank you for doing that legwork StormCrow!  You have the 70"?

 

I think it might be advantageous for me to have a "TV Size (50/60/70 inch)" entry in the centralized settings.  Let me think on this.

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