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Official 2013 Sony R550A series TVs (KDL-xxR550A) --- 50", 60", and 70" - Page 87

post #2581 of 3972
Hello all. I got the 60" R550A back in June (SN 601xxxx). I had some DSE that I didn't notice right away but after seeing it I started noticing it all the time. Sony swapped the TV out last week. The new one (SN 602xxxx) has no DSE, yayyyy! Unfortunately I now have these weird horizontal lines showing up that I don't think I've heard mentioned before. They only show up in certain colors, they run the full width of the screen (within those colors) and they are evenly spaced vertically about 3/4" (about 18mm) apart from each other. They show on each hdmi input and the built in QAM tuner. Since it is sensitive to colors some content looks fine and some not. The easiest way to see the lines is to switch to an hdmi input that has nothing connected to it. You can see the lines lines across the green screen displayed while the tv waits for input. I've included a photo below showing a close up.

Of course I've tried different picture settings and modes and nothing seems to help. Due to the uniformity of the lines it almost seems like some sort of tuning or setting with the panel. I popped into the service menu but didn't change anything since I don't know what the settings do. Has anyone heard of this issue? Just thought I would check if anyone had ideas before I call Sony again. Thanks!

post #2582 of 3972
Hi all,

Has anyone managed to figure out the service menu yet? I'm wondering if anyone has tried this method to save values: http://www.ehow.com/how_5796597_access-sony-television-service-menu.html

I think the service menu is probably our only hope to sort out the LLE issue.
post #2583 of 3972
What's DSE? (and i wonder if I have it)
post #2584 of 3972
Quote:
Originally Posted by toadnode48 View Post

Just got myself an XBOX 360 with GTA V, Mrs T. is a huge fan of GTA and "had to have it" so no real arguments from me when she said lets get an Xbox 360! ;-) Old technology now I know but the package with 5 games sells for a good price now....not sure why an Xbox was out of the question when I wanted it though?! This is my first console since the old PS1...I've been playing PC games in between but I must say this is a real treat after such a long time.

I had gripes with the input lag on this TV (60" Australian R550) using my PC so it's been interesting to see the difference on the new console, seems slightly better for some reason. I'm actually amazed you can handle playing GTA without Game Mode, the responsiveness must be terrible. Turning it on is definitely recommended but removes all that processing leaving you with a very harsh jaggered kind of image...a small price to pay for playability.

Well, GTA 5 is my new distraction now, it's a pretty impressive game!

I'm going to try turning on game mode soon. Did you try turning cinemode to auto 1? unbelievably clear. but it has bad input lag,and the choppy frames.
post #2585 of 3972
the plot thickens. played sopranos dvd on xbox, ps3, and my htpc all connected via hdmi to the pio receiver. zero sync problems. Played LOTR br disc on ps3 and the usual bad sync problems. took the disc out and popped it in my htpc br drive, same bad sync problems. Put harry potter br in ps3 and not as bad sync probs. played modern fam br rip on htpc, same sync probs as harry potter. played wwz br rip on htpc and no sync problems. I don't get it. thought it was maybe the dts ma audio, but wwz synced perfectly. Even popped in LOTR on my sony br player upstairs with my old sony tv and my new yamaha 673 and it played perfectly.

going to take the yammy i just got for upstairs and bring it downstairs to see if the problem continues. if its still plays unsynced the tv is going back. if it plays perfect then i am ordering the new onkyo 818. well, old onkyo 818. even though i love that yammy. for $400 its such a steal!
post #2586 of 3972
FIXED IT!

Game mode. I switched scene select to game mode and the LOTR synced perfectly!

WTF?!?!? What do you guys normally leave your scene selection on? What exactly does game mode do and will I sacrifice anything else if i leave it on 24/7?

When game mode is selected the options in picture setting for noise reduction, mpeg noise red, Cinemotion, and motionflow are greyed out. But this obviously doesn't do the same thing as just turning it off when using other scene selections. There must be some other processing turned off as well.

So it's not the receiver after all.

I played gta with game mode on and it made a difference with input lag. Its still no where near as responsive as a mouse. It's not real time, so to speak. But it is a good bit of difference. Man, I loved the look of the cinemotion. Oh well.
post #2587 of 3972
I wanted to try and add examples of this Blue Ghosting Effect. Henceforth known as BGE wink.gif

It only shows during motion in low light, or where shadows are present.

I had to use my smartphone for video, then take a photo of paused image. (Lame, I know.) So, quality isn't good.




[IMG
Edited by StormCrow - 10/16/13 at 7:10am
post #2588 of 3972
Another thing I mentioned about this replacement TV, is that it doesn't handle motion as well as the first.

The DirecTV screen saver wiggles, rather than glides. I think that is normal. It may be a good test for handling motion? This set can't resolve the letters as it wiggles.

What is real odd too..This effect is not present, until it gets to some areas of the screen. Every sweep, it crosses those areas and the letters start breaking up.





I didn't notice this effect on the first one. That one just had purple flaring strongly off the upper right corner of the logo.
post #2589 of 3972
Quote:
Originally Posted by crabbz View Post

Hello all. I got the 60" R550A back in June (SN 601xxxx). I had some DSE that I didn't notice right away but after seeing it I started noticing it all the time. Sony swapped the TV out last week. The new one (SN 602xxxx) has no DSE, yayyyy! Unfortunately I now have these weird horizontal lines showing up that I don't think I've heard mentioned before. They only show up in certain colors, they run the full width of the screen (within those colors) and they are evenly spaced vertically about 3/4" (about 18mm) apart from each other. They show on each hdmi input and the built in QAM tuner. Since it is sensitive to colors some content looks fine and some not. The easiest way to see the lines is to switch to an hdmi input that has nothing connected to it. You can see the lines lines across the green screen displayed while the tv waits for input. I've included a photo below showing a close up.

Of course I've tried different picture settings and modes and nothing seems to help. Due to the uniformity of the lines it almost seems like some sort of tuning or setting with the panel. I popped into the service menu but didn't change anything since I don't know what the settings do. Has anyone heard of this issue? Just thought I would check if anyone had ideas before I call Sony again. Thanks!


I'm sure it looks more prominent in person. I'm finding the limitations myself of capturing these defects.

I don't notice this on mine. Hopefully this would be something a replacement part would fix. Or, like you say, maybe some switch in service menu needs to be set correctly?

You already have a dialog with Sony, hopefully they can assist with out too much hassle.

I'm concerned that these are having too many issues!
post #2590 of 3972
Thread Starter 

 

Quote:
Originally Posted by johnBlanker View Post

there are a lot more options with 60". My 60" 550a has a lot of clouding blotches, but I really do think this is with any LED that's not backlit.

 

You'll hear people say things like that, but I don't believe it to be true.  I've seen some edge LCD's completely DSE/cloud free, and many others nearly so.

 

 

Quote:
The viewing angles is my biggest pet peeve so far. It's really noticeable with the black letterbox bars. ANY off center viewing and you will see the far edge of the tv looks lighter in contrast.

 

"ANY"?  That's not the case with my 60" at all.  It is not that pronounced.  The L/R off-angle viewing can produce a generalized effect with the screen (common), but not so much that one side is noticeable moreso than the other.  The angles of incidence are just too close and don't cause that.  The 70" might be more prone to that given it's width.

 

post #2591 of 3972
Quote:
Originally Posted by tgm1024 View Post

Quote:
You'll hear people say things like that, but I don't believe it to be true.  I've seen some edge LCD's completely DSE/cloud free, and many others nearly so.

Quote:
"ANY"?  That's not the case with my 60" at all.  It is not that pronounced.  The L/R off-angle viewing can produce a generalized effect with the screen (common), but not so much that one side is noticeable moreso than the other.  The angles of incidence are just too close and don't cause that.  The 70" might be more prone to that given it's width.
Yes, any. I tuned it in a bit more last night and lowered the brightness and now it is not so noticeable.
post #2592 of 3972
Quote:
Originally Posted by StormCrow View Post

Another thing I mentioned about this replacement TV, is that it doesn't handle motion as well as the first.

The DirecTV screen saver wiggles, rather than glides. I think that is normal. It may be a good test for handling motion? This set can't resolve the letters as it wiggles.

What is real odd too..This effect is not present, until it gets to some areas of the screen. Every sweep, it crosses those areas and the letters start breaking up.





I didn't notice this effect on the first one. That one just had purple flaring strongly off the upper right corner of the logo.

Did you try turning off the motion flow AND cinemotion? I found that the Cinemotion set to Auto 1 cause the screen to stagger when watching camera pans. I turned cinemotion off and now it is smooth.
post #2593 of 3972
Quote:
Originally Posted by 1ceTr0n View Post

Hmm, doens't sound like its worth the $300 premium over Sammys 6300 model series then

Maybe not unless you actually want a 3d tv
post #2594 of 3972
Quote:
Originally Posted by johnBlanker View Post

What's DSE? (and i wonder if I have it)

Dirty Screen Effect. In certain scenes with light backgrounds when the camera pans you can see splotches on the screen that'd don't move with the camera, as though the screen is dirty. It's not visible all the time.
post #2595 of 3972
Quote:
Originally Posted by tgm1024 View Post

Quote:
Quote:
Originally Posted by johnBlanker View Post

there are a lot more options with 60". My 60" 550a has a lot of clouding blotches, but I really do think this is with any LED that's not backlit.

You'll hear people say things like that, but I don't believe it to be true.  I've seen some edge LCD's completely DSE/cloud free, and many others nearly so.

Quote:
Quote:
The viewing angles is my biggest pet peeve so far. It's really noticeable with the black letterbox bars. ANY off center viewing and you will see the far edge of the tv looks lighter in contrast.

"ANY"?  That's not the case with my 60" at all.  It is not that pronounced.  The L/R off-angle viewing can produce a generalized effect with the screen (common), but not so much that one side is noticeable moreso than the other.  The angles of incidence are just too close and don't cause that.  The 70" might be more prone to that given it's width.


I know for a fact that my HX850 is DSE/Cloud free and I know this due to I watch a lot of movies with no light on in the room at night. And if it had DSE I would notice it right away. I owned 2 TV's that suffered either from light clouding and DSE so I know what to look for. I got lucky. biggrin.gif
post #2596 of 3972
From my experience, it seems to be a hit or miss thing. A 60" tv is a big tv to take back and exchange and run the risk that then new one will be the same, or worse. I can learn to deal with it.
post #2597 of 3972
Thread Starter 
Quote:

Originally Posted by johnBlanker View Post
 

Quote:

Originally Posted by tgm1024

Quote:
Originally Posted by johnBlanker

The viewing angles is my biggest pet peeve so far. It's really noticeable with the black letterbox bars. ANY off center viewing and you will see the far edge of the tv looks lighter in contrast.

"ANY"?  That's not the case with my 60" at all.  It is not that pronounced.  The L/R off-angle viewing can produce a generalized effect with the screen (common), but not so much that one side is noticeable moreso than the other.  The angles of incidence are just too close and don't cause that.  The 70" might be more prone to that given it's width.
Yes, any.

 

Ok, so you move 1 inch to the left and you see a difference?


Edited by tgm1024 - 10/16/13 at 9:17am
post #2598 of 3972
Quote:
Originally Posted by brahby View Post

..... I would compare the two on http://www.displaylag.com/ and I would probably just go with whichever had the lower number.

Well, our sony came in second. Is there really a difference in Input lag with the 60" VS the 70"???
post #2599 of 3972
Quote:
Originally Posted by tgm1024 View Post

Ok, so you move 1 inch to the left and you see a difference?
When I had the brightness on around 50, yes. Keep in mind I sit about 10-11 ft back from the tv. Last night I brought the brightness down to around 40 and the clouding/ viewing angle improved. I'm talking about the black bars at the top of a letterboxed movie. If it was full screen, no way I would notice it.
post #2600 of 3972
Quote:
Originally Posted by tgm1024 View Post

Ok, so you move 1 inch to the left and you see a difference?

maybe 3". lol. Put it this way, you could sway in your seat left to right and notice it.
post #2601 of 3972
Thread Starter 
Quote:
Originally Posted by johnBlanker View Post
 
Quote:
Originally Posted by tgm1024 View Post

Ok, so you move 1 inch to the left and you see a difference?

maybe 3". lol. Put it this way, you could sway in your seat left to right and notice it.

 

I'm trying to hunt this down.

 

1. That's horrible!

2. I've never heard of that ever happening to that extent with any modern TV.  My Laptop from 2006 will do that at 2PH or less away.

3. I have no idea what would structurally cause that in the first place with today's LCD arrays and lighting.

 

You see the same thing in the stores?  And how far away from the TV are you most of the time?

post #2602 of 3972
Quote:
Originally Posted by tgm1024 View Post

I'm trying to hunt this down.

1. That's horrible!
2. I've never heard of that ever happening to that extent with any modern TV.  My Laptop from 2006 will do that at 2PH or less away.
3. I have no idea what would structurally cause that in the first place with today's LCD arrays and lighting.

You see the same thing in the stores?  And how far away from the TV are you most of the time?

about 10-11' away. It's hard to tell in stores, especially BB. THey usually run a loop of fast-paced action scenes. No letterboxing to be found. I could have them run a disc for me, but the remotes are usually hidden and I would need to adjust the "torch mode". etc.

What my main problem is now, is that I have to leave Game mode on all the time now to keep audio/video synced. I just don't know if I am going to be loosing any of the processing bells and whistles that might enhance my picture.
post #2603 of 3972
Hi everyone I've been looking for answers. I'm over on the 802a thread no one got back to me yet, I'm wondering if I should consider the 550a?

I'm on my fourth 802a and this one has the same problems (light leakage from bottom bezel, minimal clouding, and dse) so I'm swapping today again with sony.

Should I get another 802a or request the 550a? Is it a big step Down considering the input lag and x-reality pro?
post #2604 of 3972
Thread Starter 
Quote:
Originally Posted by jim brice View Post

Hi everyone I've been looking for answers. I'm over on the 802a thread no one got back to me yet, I'm wondering if I should consider the 550a?

I'm on my fourth 802a and this one has the same problems (light leakage from bottom bezel, minimal clouding, and dse) so I'm swapping today again with sony.

Should I get another 802a or request the 550a? Is it a big step Down considering the input lag and x-reality pro?

 

BEFORE YOU SWAP (and since you're swapping it out anyway), have you tried the "gently pressing on the bezel until you feel a subtle pop"?  It's worked for several people, including someone who owned the 802.  But I cannot suggest it (etc.), and if you break it, you're on your own.

post #2605 of 3972
Quote:
Originally Posted by jim brice View Post

Hi everyone I've been looking for answers. I'm over on the 802a thread no one got back to me yet, I'm wondering if I should consider the 550a?

I'm on my fourth 802a and this one has the same problems (light leakage from bottom bezel, minimal clouding, and dse) so I'm swapping today again with sony.

Should I get another 802a or request the 550a? Is it a big step Down considering the input lag and x-reality pro?

I hope I do not come off as condescending or as being a smartass but what you hope to gain from stepping DOWN. This is Sonys entry level model, anything you are experiencing on the 802 you have the risk of getting with these. I'd even venture to say a higher risk because most companies apply the "get what you pay for" mentality to have you buy their higher end models. You only need go back like 3 pages to get an idea of how hit or miss this is. I think a lot of people may be fixated on looking for perfection which isnt bad but I personally accept that when I am buying entry level I am not paying a premium for a premium build. Again I am not sure what the reasoning behind wanting to downgrade is but I would personally push for an upgrade if anything else. You never want to put yourself further down the ladder when trying to resolve a customer service issue.
post #2606 of 3972
Thread Starter 
Quote:
Originally Posted by brahby View Post
 
Quote:
Originally Posted by jim brice View Post

Hi everyone I've been looking for answers. I'm over on the 802a thread no one got back to me yet, I'm wondering if I should consider the 550a?

I'm on my fourth 802a and this one has the same problems (light leakage from bottom bezel, minimal clouding, and dse) so I'm swapping today again with sony.

Should I get another 802a or request the 550a? Is it a big step Down considering the input lag and x-reality pro?


I hope I do not come off as condescending

 

(etc.)

 

Jim Brice, If you're on your 4th one, I'd suggest that neither TV for you.  Come to think of it, is a plasma doable for you?  The ST60 will have tremendous picture quality (reviewers all love it), you can get it at 65" cheaply, and it might not be as dim as you think it is.

 

OR, spend $3000ish and get last year's XBR-65HX950 <----one unbelievably stunning machine.  It'll be active, but chances are you will almost certainly *not* have any PQ issues.  Unfortunately, most of the high PQ options from Sony (except for the ugly X900 speaker glued on thing) are active 3D, as is any plasma, which rules them out for me.  God how I hope this changes soon FOR GOOD.


Edited by tgm1024 - 10/17/13 at 7:04am
post #2607 of 3972
Quote:
Originally Posted by tgm1024 View Post

BEFORE YOU SWAP (and since you're swapping it out anyway), have you tried the "gently pressing on the bezel until you feel a subtle pop"?  It's worked for several people, including someone who owned the 802.  But I cannot suggest it (etc.), and if you break it, you're on your own.

Thank you for replying and knowing what I'm talking about. I have been man handling it since I'm swapping and noticed when I bend the tv downwards and shake it the leakage goes away in middle by the emblem. But I have pushed the bezel but it doesn't stay to the panel, Damon factory not sealing the panel in good enough. This is good tv it just feels broken.
post #2608 of 3972
Thread Starter 
Quote:
Originally Posted by jim brice View Post
 
Quote:
Originally Posted by tgm1024 View Post

BEFORE YOU SWAP (and since you're swapping it out anyway), have you tried the "gently pressing on the bezel until you feel a subtle pop"?  It's worked for several people, including someone who owned the 802.  But I cannot suggest it (etc.), and if you break it, you're on your own.

Thank you for replying and knowing what I'm talking about. I have been man handling it since I'm swapping and noticed when I bend the tv downwards and shake it the leakage goes away in middle by the emblem. But I have pushed the bezel but it doesn't stay to the panel, Damon factory not sealing the panel in good enough. This is good tv it just feels broken.

 

Start by pressing the corners and move inward?

post #2609 of 3972
Quote:
Originally Posted by tgm1024 View Post

brahby, If you're on your 4th one, I'd suggest that neither TV for you.  Come to think of it, is a plasma doable for you?  The ST60 will have tremendous picture quality (reviewers all love it), you can get it at 65" cheaply, and it might not be as dim as you think it is.

OR, spend $3000ish and get last year's XBR-65HX950 <----one unbelievably stunning machine.  It'll be active, but chances are you will almost certainly *not* have any PQ issues.  Unfortunately, most of the high PQ options from Sony (except for the ugly X900 speaker glued on thing) are active 3D, as is any plasma, which rules them out for me.  God how I hope this changes soon FOR GOOD.


um i thought all of sony's newer models were passive 3d? i do enjoy passive 3d iv'e had active 3d and did not like it.

on a side note i have been experiencing problems with several tv's i have been swapping since last February LOL. i have had the lm7600(lg) 2x, the st60 1x, the hx750 1x, then the w802a 4x.....

different problems with all of them i will not go into detail lol i have already on all other threads i have been on, but the st60 had IR right out of the box put it this way i am an avid gamer and it is all i pretty much use my tv's for, plus i am an illustrator so my tv is also used for cartoons all the time i havent watched a blu ray in like 2 years lol (but i want to get my hands on one soon ha).
post #2610 of 3972
Quote:
Originally Posted by brahby View Post

I hope I do not come off as condescending or as being a smartass but what you hope to gain from stepping DOWN. This is Sonys entry level model, anything you are experiencing on the 802 you have the risk of getting with these. I'd even venture to say a higher risk because most companies apply the "get what you pay for" mentality to have you buy their higher end models. You only need go back like 3 pages to get an idea of how hit or miss this is. I think a lot of people may be fixated on looking for perfection which isnt bad but I personally accept that when I am buying entry level I am not paying a premium for a premium build. Again I am not sure what the reasoning behind wanting to downgrade is but I would personally push for an upgrade if anything else. You never want to put yourself further down the ladder when trying to resolve a customer service issue.


i just wanted to say thank you once again everyone for finally getting back to me and replying.

you do not come off as condescending i know what you mean. why downgrade right? i was just wondering if it was much of a downgrade i'm not trying to knock anyone's tv even though it seems as if all 2012 and 2013 tv's suck no matter what but it does look like from this thread there are problems on this model the 550a that are not even on the 802a at all.

i was considering downgrading to this model because of the backlight technology the 802a is dynamic edge lit as the 550a is not, i was think that it wouyld have lees clouding since the 550 is only edge lit like the hx750. now i know that dynamic is supposed to make black leves better but on my first 802a they were horrible. it sucks i swapped my hx750 because of clouding and know since i had others like the 802a it seems like i was being to picky but i also wanted the passive 3d and killer input lag (17ms) from the 802a.
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