Originally Posted by wanab
I got mine from Amazon.co.uk. Worked fine for a couple days then it would shut off by itself. No cool down just shut off. Would not turn on again by remote or pushing power button on projector. Had to unplug from wall and wait several minutes and then plug back in and hit power button on remote then would come back on. Happened 7X. Defective ! The HD25 forum guys told me to send it back to Amazon for return. Tried to but I ordered from Amazon.co.uk with Amazon "PRIME" . I live in Wisconsin, UNITED STATES They authorized a return because the projector was defective. They did NOT give me a prepaid shipping label as they should and as they have ALWAYS done in the past when the product was defective and NOT my fault. All they sent me was a shipping lable with an address and I pay for postage. They did allow me $8.30 for postage. I took it took my local UPS and the lowest charge to United Kingdom was $307. NO WAY MAN...... I contacted Amazon about this and they said well.... I should contact Optoma with my problems.. NO Way man....the unit is defective and they have authorized the return with a RMA# they should provide the prepaid shipping label for the return. I don't know what to do with Amazon.co.uk Any help from my buddies out there would be GREAT ! Before I ordered from UK I asked if there would be any problems with shipping to USA they said no since I am a AMAZON PRIME member. WHAT A MESS....
i sell quite a bit on ebay and sell items to the U.K. a lot.
how much does the box weigh with the projector inside? you should be able to ship it via usps priority mail insured which would include tracking showing proof of receipt by amazon.co.uk.
if it weighs less than 10 lbs,it should be less than $80.00 including insurance.so if its now even close to that weight,then its even cheaper.
also,once amazon receives the defective unit and you receive credit,kindly send them an email with the cost of the shipping and they will REFUND you that as well.
i have returned items back to all of the amazons overseas and they WILL give you a refund on shipping if it was very costly.