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Official Panasonic S60 Series Discussion Thread - Page 177

post #5281 of 6814
Quote:
Originally Posted by xenon9887 View Post


This is most likely not Burn In, and is still Image Retention. 20 minutes of screen wipes and some movie watching is not enough to get rid of severe IR, it can takes weeks or months to fade.

People have had a lot of success with the Pixel Flipper on the Disney WOW DVD for getting rid of IR as quickly as possible. Unfortunately you still have to be careful with Plasma TV's, 2 hours is not an issue generally but when you go 2-5 hours regularly without a really good amount of diverse content in between you can still run into issues.

I hope it goes away quickly for you. Good luck.

 

I've read up on that Disney WoW disc, and I'm gonna give it a try. I'll report my results when I can. Thanks everyone for the help.

post #5282 of 6814
Quote:
Originally Posted by AugustAPC View Post

Hello everyone. I'm in need of some help here. I purchased a P50S60 about 2 and a half months ago. I'm having problems with image retention. I've been recently playing a game for long sessions (2-5 hours) that has lots of static images do to a complex UI. I watch several TV shows and movies in between sessions... but I still have what I feel is heavy image retention of the UI. It's most noticeable when the screen is an opaque bright color.

I've run the screen swipe for 15-20 minutes with absolutely no results. It seems to be getting worse as the image retention has not faded by the time I play the game again.

I see the pixel orbiter option, but with two vague settings, (On/Auto, seriously?) I have no idea what the best setting is.


Can anyone advise me on how I can get these shadows off my screen? It's starting to drive me nuts.

Get the Disney WOW blu-ray and run the Pixel Flipper overnight.
post #5283 of 6814
Quote:
Originally Posted by Sengin View Post

Does anyone know if the 50" s60 will be back in stock at amazon? I saw there was a price drop today, and decided to wait until after work to check the history of other sets around this time to decide if I should wait until Black Friday. However, by the time I got back from work it was sold out frown.gif. Usually (?) if an item will be back in stock soon it will say "Temporarily out of stock" or "usually ships in blah to blah weeks," but now says "This item is only available from third party sellers." Best Buy is the only store I know of that has it for around the same price, so I'm trying to decide if I should just get it now for $680 or wait until amazon gets it back in stock. Thanks!
Where are you located? I may have an extra one for pick up.
post #5284 of 6814
Quote:
Originally Posted by curly21029 View Post

UPDATE

I contacted Panasonic a few days after making this post. They sent out a third-party technician within a few days who was somewhat impersonal and wholly dismissive. He took some pictures and left within five minutes. Shortly thereafter I called Panasonic to inform them of my experience and to reaffirm that the issue would be resolved. They assured me that -- regardless of the technician's findings -- that I would be taken care of. I was told that I would be contacted within 72 hours with more information.

Three days came and went. On the fifth day, I called again. The representative said that the matter was still being investigated, but opted (without my prompting) to escalate to the next level of support.

Another few days passed without a response. I called once more and there were no updates to the case. However, this representative actually went through some troubleshooting with me. I knew these procedures wouldn't solve the issue, but went along with it anyway because I appreciated them taking the time and wanted to make sure that I had all my bases covered. He then forwarded my call directly to an employee at the next level of support. I explained the situation to him and he was confident that I "needed a part." He gave me a phone number in which I would be able to contact him directly with greater ease, said that he needed to speak with his supervisor for approval, and that he would call me back shortly. He called within an hour saying that the part was ordered and I would be contacted by the service center to set up an appointment when they received it.

10 days passed and I didn't receive a phone call. I called them back and the second-tier representative was shocked to learn that I hadn't received a call. He then took it upon himself to call the third-party repair center to schedule an appointment. Three days passed and I did not receive a call back, so I called again requesting an update. Both he and his supervisor had been trying to call the repair center to no avail and they were not returning their phone calls. However, I then received a call back later that day from the tier-2 rep claiming that the repair center had not called me because the part never arrived. I asked out of curiosity what the part was, and the rep said "the panel." The rep said that he would try to source one from an alternative location.

Late last week, I received a call from the repair center. The "part" had arrived and they wanted to schedule the appointment. While on the phone, he corrected himself and said that the part was on backorder -- and I was to receive a whole new television instead.

A different technician from the first visit came and went about an hour ago. It's a brand new TV (not refurbished) with no hours of usage. (per the menu) There are absolutely no uniformity issues, defects, etc -- it's flawless and I couldn't be happier! The process of getting this repaired (and ultimately replaced) took around six weeks and was not without some (slight) frustration, but I'm ecstatic with the end result and that's what matters most. They listened to the customer (while acknowledging that I was better educated on the technology than the in-home technician that was originally handling my case) and produced an ideal resolution. Because of this, I give Panasonic's customer service high marks for their handling of this issue...

...and recommend that you get yourself an S60/S64 before Panasonic plasmas are gone forever!

EDIT:

I've been playing PS4 on the 65" S60 and it's glorious! biggrin.gif

Quite an ordeal. I'm glad they made it right.
post #5285 of 6814
Quote:
Originally Posted by AugustAPC View Post

Hello everyone. I'm in need of some help here. I purchased a P50S60 about 2 and a half months ago. I'm having problems with image retention. I've been recently playing a game for long sessions (2-5 hours) that has lots of static images do to a complex UI. I watch several TV shows and movies in between sessions... but I still have what I feel is heavy image retention of the UI. It's most noticeable when the screen is an opaque bright color.

I've run the screen swipe for 15-20 minutes with absolutely no results. It seems to be getting worse as the image retention has not faded by the time I play the game again.

I see the pixel orbiter option, but with two vague settings, (On/Auto, seriously?) I have no idea what the best setting is.


Can anyone advise me on how I can get these shadows off my screen? It's starting to drive me nuts.

I would use D-Nice's slides, with the set in Vivid mode (with color and contrast maxed to 100)... this gets rid of most IR very fast and even stubborn IR should gone in less than an hour in most cases.
post #5286 of 6814
Quote:
Originally Posted by curly21029 View Post

UPDATE

I contacted Panasonic a few days after making this post. They sent out a third-party technician within a few days who was somewhat impersonal and wholly dismissive. He took some pictures and left within five minutes. Shortly thereafter I called Panasonic to inform them of my experience and to reaffirm that the issue would be resolved. They assured me that -- regardless of the technician's findings -- that I would be taken care of. I was told that I would be contacted within 72 hours with more information.

Three days came and went. On the fifth day, I called again. The representative said that the matter was still being investigated, but opted (without my prompting) to escalate to the next level of support.

Another few days passed without a response. I called once more and there were no updates to the case. However, this representative actually went through some troubleshooting with me. I knew these procedures wouldn't solve the issue, but went along with it anyway because I appreciated them taking the time and wanted to make sure that I had all my bases covered. He then forwarded my call directly to an employee at the next level of support. I explained the situation to him and he was confident that I "needed a part." He gave me a phone number in which I would be able to contact him directly with greater ease, said that he needed to speak with his supervisor for approval, and that he would call me back shortly. He called within an hour saying that the part was ordered and I would be contacted by the service center to set up an appointment when they received it.

10 days passed and I didn't receive a phone call. I called them back and the second-tier representative was shocked to learn that I hadn't received a call. He then took it upon himself to call the third-party repair center to schedule an appointment. Three days passed and I did not receive a call back, so I called again requesting an update. Both he and his supervisor had been trying to call the repair center to no avail and they were not returning their phone calls. However, I then received a call back later that day from the tier-2 rep claiming that the repair center had not called me because the part never arrived. I asked out of curiosity what the part was, and the rep said "the panel." The rep said that he would try to source one from an alternative location.

Late last week, I received a call from the repair center. The "part" had arrived and they wanted to schedule the appointment. While on the phone, he corrected himself and said that the part was on backorder -- and I was to receive a whole new television instead.

A different technician from the first visit came and went about an hour ago. It's a brand new TV (not refurbished) with no hours of usage. (per the menu) There are absolutely no uniformity issues, defects, etc -- it's flawless and I couldn't be happier! The process of getting this repaired (and ultimately replaced) took around six weeks and was not without some (slight) frustration, but I'm ecstatic with the end result and that's what matters most. They listened to the customer (while acknowledging that I was better educated on the technology than the in-home technician that was originally handling my case) and produced an ideal resolution. Because of this, I give Panasonic's customer service high marks for their handling of this issue...

...and recommend that you get yourself an S60/S64 before Panasonic plasmas are gone forever!

EDIT:

I've been playing PS4 on the 65" S60 and it's glorious! biggrin.gif

Wow you truly deserve that, although I wouldn't feel too great about the customer service considering you had to wait 6 weeks for them to sort this out.
post #5287 of 6814
Quote:
Originally Posted by PlasmaPZ80U View Post


I would use D-Nice's slides, with the set in Vivid mode (with color and contrast maxed to 100)... this gets rid of most IR very fast and even stubborn IR should gone in less than an hour in most cases.


When you say "Vivid mode" do you mean the option that says "Vivid color: On/Off" or the "Picture Mode: Vivid/Standard/Home Theater/etc..."

 

I think Picture Mode just switches around the Contrast/Brightness/Color/Tint ratios to different preset values.

 

 

Edit: I looked up "D-Nice slides" and found this disclamer:

*****Note: This procedure is designed to prepare your display for the reference settings listed for each 2013 North American Panasonic model below by aging all pixels equally with the same content. This procedure is NOT designed nor recommended to be used as Break-in, Image Retention and/or Burn-in prevention.*****
 


Edited by AugustAPC - 11/19/13 at 9:33am
post #5288 of 6814
Quote:
Originally Posted by fairchild99 View Post

For those that had asked for me to keep you updated on my 55VT60 experience, be sure to check this post for info on latest calibration. Overall the panel is definitely an improvement over my P50S60 in both black levels, contrast ratio/pop, color accuracy, 96hz mode for blu-rays, and of course an extra 5" inches never hurts. Some of the reasons for the contrast ratio/pop + color accuracy is because of the added controls to the grayscale, gamma, and cms. I also demo'd the 3D with the only 3D blu-ray I have which was Prometheus and it looked pretty good, though I won't use 3D much. Also will not bother calibrating for 3D, so it won't look as good as it could I suppose. Anyways, for some results from calibration just click here.

I'm interested to hear whether the 55VT60 was able to make Prometheus make sense. That was the first movie I watched when I got my 65S60, and while it was beautiful to look at, when it was over I just had to say "Huh?"
post #5289 of 6814
Quote:
Originally Posted by jontyrees View Post

I'm interested to hear whether the 55VT60 was able to make Prometheus make sense. That was the first movie I watched when I got my 65S60, and while it was beautiful to look at, when it was over I just had to say "Huh?"

Pioneer could start making 100" 4K Elite OLEDs and one of those still wouldn't be able to make that movie make sense. But yes, it looks fantastic.
post #5290 of 6814
Quote:
Originally Posted by Billbass1 View Post

Not likely to be back in stock. I purchased one of the last 65 " sets a few weeks ago myself.

Aw nuts, guess I'll have to hope Best Buy has them. Thanks for the reply!
Quote:
Originally Posted by hbkmog View Post

Where are you located? I may have an extra one for pick up.

I am in Washington state.
post #5291 of 6814
Quote:
Originally Posted by AugustAPC View Post


When you say "Vivid mode" do you mean the option that says "Vivid color: On/Off" or the "Picture Mode: Vivid/Standard/Home Theater/etc..."

I think Picture Mode just switches around the Contrast/Brightness/Color/Tint ratios to different preset values.


Edit: I looked up "D-Nice slides" and found this disclamer:
*****Note: This procedure is designed to prepare your display for the reference settings listed for each 2013 North American Panasonic model below by aging all pixels equally with the same content. This procedure is NOT designed nor recommended to be used as Break-in, Image Retention and/or Burn-in prevention.*****

 
Vivid picture mode.
You are not trying to prevent IR, you are trying to get rid of it. Using the slides is a good option and will cause no harm.
post #5292 of 6814
Quote:
Originally Posted by PlasmaPZ80U View Post

I have question about motion blur and console gaming. When playing Killzone Shadow Fall on the PS4 (Single Player which runs at 1080p, 30 fps), if I move left or right quickly while aiming down the sight, I can see the gun blur easily (especially around the edges). I also see the same in fast pans that occur during certain cut-scenes. This also applies to other PS3 and Xbox 360 shooters like Crysis, Uncharted, The Last of Us, etc.

My question is how much of this is due to the source and how much is due to the S60's 700 lines of motion resolution? And do games that run at 60 fps have less blur than those than run at 30 fps?

Any update on this? I am interested if you found anything out.
post #5293 of 6814
Quote:
Originally Posted by Bond 007 View Post

Vivid picture mode.
You are not trying to prevent IR, you are trying to get rid of it. Using the slides is a good option and will cause no harm.

+1, that's what I was going to post
post #5294 of 6814
Quote:
Originally Posted by Josam27o7 View Post

Any update on this? I am interested if you found anything out.

nope
post #5295 of 6814
FYI, if you go to the Panasonic website, only the 65" S60 is not discontinued, the 50" and 60" are both gone
post #5296 of 6814
Quote:
Originally Posted by PlasmaPZ80U View Post

FYI, if you go to the Panasonic website, only the 65" S60 is not discontinued, the 50" and 60" are both gone
Thats a bummer.
post #5297 of 6814
Quote:
Originally Posted by PlasmaPZ80U View Post

FYI, if you go to the Panasonic website, only the 65" S60 is not discontinued, the 50" and 60" are both gone

I've been thinking since the S60 can yield 34ms in calibrated mode, wouldn't its picture be better than the ST50's for gaming (since it must be in game mode to get 40-48 ms lag)?
post #5298 of 6814
Quote:
Originally Posted by PlasmaPZ80U View Post

FYI, if you go to the Panasonic website, only the 65" S60 is not discontinued, the 50" and 60" are both gone

Wow. Amazon loses them all on Monday and now Panasonic on Tuesday. Definitely getting one from Best Buy this week.

post #5299 of 6814
Quote:
Originally Posted by Emarv View Post

Wow. Amazon loses them all on Monday and now Panasonic on Tuesday. Definitely getting one from Best Buy this week.

I just want to mention that (online at least) it's only $650 for the 50" S60 at Best Buy. I don't know how long it will last if they were sold out at amazon and panasonic.
Edited by Sengin - 11/19/13 at 10:08pm
post #5300 of 6814
Quote:
Originally Posted by Sengin View Post

I just want to mention that (online at least) it's only $650 for the 60" S60 at Best Buy. I don't know how long it will last if they were sold out at amazon and panasonic.

That price is for the 50 inch not 60.


Ian
post #5301 of 6814
I bought a 65" S60 a few weeks ago , for use as mostly a low lag gaming TV . I've been searching through the pages in this thread for a while now, and can't seem to find an answer... How do you set this TV up for game mode ? From what I've found searching is there is no "game mode" setting like on my samsung plasma , even though c-net talks about the setting in the review . So I am guessing that setting the TV to Home Theatre mode would give the best results for low input lag since most the advanced setting are greyed out . If some one could please give me some advice , I have searched but my xbox1 will be here Friday , and I would like a more direct answer . thanx
post #5302 of 6814
FWIW--Not sure what Amazon does with TVs when you return them, but my 60S60 should be there any day now. There was nothing wrong with it, except that the picture was too dim for me. Still has the protective tape on the bezel.
post #5303 of 6814
Quote:
Originally Posted by mailiang View Post

That price is for the 50 inch not 60.

Oops! Typo on my part. Thanks for the catch!

I just picked up my S60 from Best Buy a short while ago biggrin.gif (Black Friday came early this year!). This thread is quite long - is there a post here that details good configuration settings? I'm about to unbox my first television (all others have been crt's that were handed down). Thanks!
post #5304 of 6814
Quote:
Originally Posted by CarbonFiberGuy View Post

I bought a 65" S60 a few weeks ago , for use as mostly a low lag gaming TV . I've been searching through the pages in this thread for a while now, and can't seem to find an answer... How do you set this TV up for game mode ? From what I've found searching is there is no "game mode" setting like on my samsung plasma , even though c-net talks about the setting in the review . So I am guessing that setting the TV to Home Theatre mode would give the best results for low input lag since most the advanced setting are greyed out . If some one could please give me some advice , I have searched but my xbox1 will be here Friday , and I would like a more direct answer . thanx

The game mode is a lie! wink.gif

...there is no game mode. Plug in your favorite calibration settings and enjoy the lowest input lag available to plasma this year. Personally, I use a tweaked Cinema mode for everything. I'm coming from a nigh-lagless (in game mode) Pioneer PRO-101FD and the S60 has been an absolute joy to game on.
Quote:
Originally Posted by hbkmog View Post

Wow you truly deserve that, although I wouldn't feel too great about the customer service considering you had to wait 6 weeks for them to sort this out.

It wasn't too bothersome, really. It did require some diligence on my part to keep the process moving forward, but it's not as though my original television was completely unusable either. If that was the case perhaps Panasonic would've placed more emphasis on my particular case. (speculation, but a possibility) Regardless, everyone I dealt with who worked directly for Panasonic were extremely pleasant and the end result was ideal.

Positive or negative, I feel that customer service stories should be shared in an open forum.
Edited by curly21029 - 11/20/13 at 2:54am
post #5305 of 6814
For anyone in the toronto area I have seen the 50" s60 in stock at the bay&dundas bestbuy location, and the 50" s64 at the downsview costco location.
post #5306 of 6814

Hello all!  First post here.  I just bought a 65” S60 in late October (September 2013 manufacturing date) as an upgrade to my old 46” PZ85U.  I ran it through an extensive break-in period with the D-Nice slides, dialed in some decent settings using Disney WoW and some suggestions here, and have been very pleased with its performance for the past few weeks.  Then while watching TV last night, the S60 powered off for a brief second (I heard the click it usually makes when you turn it off), then immediately came back on to the normal black screen with input label in the upper left, and then a second later was showing my television program again.

 

I assume this is a bad sign and I should try and exchange the set if I can still find one?  I sort of thought I was out of the woods since it hadn’t shut off during the 150+ hours I was running slides from the flash drive, nor during any of my regular use (until last night), but apparently not…

post #5307 of 6814
Quote:
Originally Posted by silentman116 View Post

Hello all!  First post here.  I just bought a 65” S60 in late October (September 2013 manufacturing date) as an upgrade to my old 46” PZ85U.  I ran it through an extensive break-in period with the D-Nice slides, dialed in some decent settings using Disney WoW and some suggestions here, and have been very pleased with its performance for the past few weeks.  Then while watching TV last night, the S60 powered off for a brief second (I heard the click it usually makes when you turn it off), then immediately came back on to the normal black screen with input label in the upper left, and then a second later was showing my television program again.

I assume this is a bad sign and I should try and exchange the set if I can still find one?  I sort of thought I was out of the woods since it hadn’t shut off during the 150+ hours I was running slides from the flash drive, nor during any of my regular use (until last night), but apparently not…

You may have had a brief power interruption. Any blinking digital clocks?.
post #5308 of 6814
Yes, thats a bad sign.
post #5309 of 6814
Quote:
Originally Posted by silentman116 View Post
 

Hello all!  First post here.  I just bought a 65” S60 in late October (September 2013 manufacturing date) as an upgrade to my old 46” PZ85U.  I ran it through an extensive break-in period with the D-Nice slides, dialed in some decent settings using Disney WoW and some suggestions here, and have been very pleased with its performance for the past few weeks.  Then while watching TV last night, the S60 powered off for a brief second (I heard the click it usually makes when you turn it off), then immediately came back on to the normal black screen with input label in the upper left, and then a second later was showing my television program again.

 

I assume this is a bad sign and I should try and exchange the set if I can still find one?  I sort of thought I was out of the woods since it hadn’t shut off during the 150+ hours I was running slides from the flash drive, nor during any of my regular use (until last night), but apparently not…

Possible power interruption or brown out ? Did you check any other devices in your home ? In my place, if the power goes off, even for a split instant, the clock displays on my microwave oven and regular oven begin flashing.

post #5310 of 6814
Quote:
Originally Posted by turnbowm View Post


You may have had a brief power interruption. Any blinking digital clocks?.


No flashing clocks.  That was my first thought, but as far as I can tell, the S60 was the only thing in my entertainment center to power off.  My receiver and DVR remained on and the TV show had changed scenes when the picture returned.  However, I can't say anything with 100% certainty since it all happened within the span of a few seconds.  I'd love for it to be a power interruption rather than having to deal with a return or repair.

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