or Connect
AVS › AVS Forum › Video Components › Home Theater Computers › Issues when tuning to channels w/ WMC
New Posts  All Forums:Forum Nav:

Issues when tuning to channels w/ WMC

post #1 of 7
Thread Starter 
I just setup WMC w/ a Ceton InfiniTV4 on TWC (with a tuning adapter). It works mostly well, but sometimes when I tune to a channel it doesn't load. It says black for a few seconds then says "you need a subscription". However, like 70% of the time if I channel up once or twice then channel back down, it loads within a second. If that doesn't work I can usually rinse and repeat and it'll eventually tune. Needless to say this can be irritating, and also worrisome if it fails to tune for a recording.

Can you guys help point me in a direction to troubleshoot? Could this be a WMC configuration issue, or perhaps something with my SDV tuning adapter? When I use the Ceton diagnostic tool, anytime I tell it to check a channel it works (I never get an error from the diagnostic tool).
post #2 of 7
have you opened a support ticket with ceton?
post #3 of 7
Quote:
Originally Posted by CaseLogic View Post

I just setup WMC w/ a Ceton InfiniTV4 on TWC (with a tuning adapter). It works mostly well, but sometimes when I tune to a channel it doesn't load. It says black for a few seconds then says "you need a subscription". However, like 70% of the time if I channel up once or twice then channel back down, it loads within a second. If that doesn't work I can usually rinse and repeat and it'll eventually tune. Needless to say this can be irritating, and also worrisome if it fails to tune for a recording.

Can you guys help point me in a direction to troubleshoot? Could this be a WMC configuration issue, or perhaps something with my SDV tuning adapter? When I use the Ceton diagnostic tool, anytime I tell it to check a channel it works (I never get an error from the diagnostic tool).

Funny... A few days ago I opened a support ticket with Ceton for this exact same issue. Mine had been up and running fine for a few weeks until this started. The "subscription required" error can be cured by either flipping channels up and down once, or resizing the window from full screen to normal and back to full. Ceton advised me to get a new tuning adapter from Cox (they provide Cisco STA1520).

Since it's a long drive for me to get a new TA, and I've already had to replace it once in the last month, I've been hoping to find some other answer. Is it really a problem with the tuning adapter if the error is fixed by changing channels back and forth or re-sizing the window?

Here is another thread about this: http://www.thegreenbutton.tv/forums/viewtopic.php?p=45380#p45380
post #4 of 7
Thread Starter 
To answer the first reply, yeah I'm working with Ceton actively today with a ticket. Another post on a forum suggested my signal could be weak, and here's what I found from a quick experiment and the SNR/Signal values:

I went to a channel I was having problems with and when it wasn't able to lock, the SNR was wildly ranging between 5-15 dB and the signal was hovering around +5dBmV. When I switched to a tuner that was successfully locked on the same channel, it was at 34dB signal and -16dBmV.
post #5 of 7
it looks like your signal is the issue. how many splitters do u have in your cable line before it hots your ceton? I would try eliminating as many as you can. every time the cable is split it degrades the signal.
post #6 of 7
Thread Starter 
I just went up in the attic and removed a 3 way splitter and replaced it with a female-to-female connector (connect line going from outside of my house to the line feeding my living room). I only have one splitter in the house now, and that splits between my cable modem and the tuning adapter/ceton. I'm actually seeing some worse problems now, I wonder if the female-to-female I grabbed is ******? Seems like the tuning adapter has started to have problems switching.
post #7 of 7
its possible that connector is garbage. where the line comes into your house does it just go straight in or does it come off a pole to a box then goes into your attic. if it goes into a box there could be another splitter in there. at my house Comcast had a four way in the box then had installed more in the house. I yanked everything and left their four way feeding everything else I needed.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Home Theater Computers
AVS › AVS Forum › Video Components › Home Theater Computers › Issues when tuning to channels w/ WMC