As an asside, I want to mention I had an issue with my Roku 3. A week after having it it started having audio dropouts every couple minutes. I emailed Roku Support and they responded right away. What they had me do is do a re-flash of the software and it fixed the problem (they were trying to rule out software or hardware as the cause). It's been rock-solid since the re-flash (over a week now). Their support is very quick to resolve issue. Here is one of their email responses so you have the directions to re-flash the software (short of a full re-set, which may be necessary). These directions to 'update through a secret screen" actually re-flashes the FW freshly to your Roku. These directions are not available elsewhere, so thought I would post it here.
"We appreciate your time in contacting Roku Email Support and for giving us such feedback. We apologize if it took us long to respond to your concern.
We are sorry to hear about your experience. We understand that you are having audio issues with your Roku 3 player. We hope to straighten out this issue right away.
We are glad to hear that you have been enjoying your Roku products thus far. We want to make sure that we troubleshoot your Roku player properly. Please attempt the steps below and check if the fix worked for your Roku player:
Step1. Do software update through the Roku secret screen
-To make sure that your Roku player has all bug fixes installed and it will also reinforce the firmware and automatic updates that the player undergoes.
-To do the software update through the secret screen, see the steps below:
1. Hit the following buttons on your Roku remote to access a secret screen:
Fast forward x3
2. Select the UPDATE SOFTWARE option and click OK to confirm
3. Wait for the Roku player to finish updating and automatically reboot
-If the issue persists after the steps above, please proceed to step 2.
Step2. Reset the Roku box
1. Press and hold the reset button for 30 seconds at the back of your Roku 3 box
-a paperclip should do the trick.
2. Unplug the power cable from the Roku box and let it sit for 2 minutes
3. Connect the power cable back to the Roku box
4. Cycle the inputs on your TV to match the source for the Roku
5. Follow the guided setup on the Roku screen to reactivate the Roku player
If the issue persists after going through step 1 and 2, it may be a hardware issue with the Roku box that you have and you can proceed to get it replaced by Best Buy if it is still within the 30-days warranty given by most retailers. Otherwise, you may contact us and we would be glad to help process a replacement for you.
If you have more queries, you may reply to this e-mail. Please do not hesitate to contact us so we can provide you the services you deserve.
If you have other questions, you may reach us through our convenient modes of contact options by visiting this link:
Their response by the way was less than 24 hours, pretty quick and following emails were also responeded to within the same time frame.