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Official 2013 Sony W802A series LED TVs (KDL-xxW802A) --- 47" and 55" --- Owner's Thread - Page 39

post #1141 of 1170
Quote:
Originally Posted by Dr.Shankenstein View Post


Sears currently has the 47" @ $799 and the 55" @ $1099.

 

I am not seeing this price on the Sears.com website. Is this B&M only?

post #1142 of 1170
I have only seen those prices in store at Sears. I have scouring the local sears.
post #1143 of 1170

I will head down to the one nearby today and see if they have it at this price. Thanks for the heads-up.

post #1144 of 1170

Called and the two nearby don't have it in stock. Looking elsewhere for a comparable deal.

post #1145 of 1170

Guys, a quick question for you - I'm confused between Sony R550 50inch or Sony W800 47 inch -The price difference is only 100$ more for W800. Price is not the issue, i just want to make a better and long lasting decision between the two - 3D Experience and normal viewing quality is all i want. Please shed some light

post #1146 of 1170
Its a no brainer go with the W8 because the R5's viewing angles aren't all that good and it also has a older motionflow technology which you can really notice on certain films and cable tv with use of a hdmi cable. Also the tv table top stand is flimsy which matters if your not planning on mounting the tv. I had two friends with the same stand on a sony google tv model and to their surprise coming back to their apts had a smashed in screen from falling face first.
post #1147 of 1170

I just received the 55 inch Model of this lovely television and had one quick question.

The attached zip tie thats securing the power cord was cut by my delivery man, I was wondering if thats what you're supposed to do with it.

It seemed like there was a button to press to release it, but I was unsure.

 

If it is infact a reusable cable, is there a replacement part I can order to switch out the cut cord with a usable one?

 

Thanks.

post #1148 of 1170
Hey guys so I haven't posted here in a bit, but I decided to stop worrying about clouding etc. or anything else with LEDs and since plasma is extinct.I splurged and got the w600b I know funny right after how much crap I've talked about the kdl-47w802a.

So I present to you the w60b (it's how it is written on the box) I'll be sure to send review pics when it's unboxed smile.gif
post #1149 of 1170
post #1150 of 1170
post #1151 of 1170
Quote:
Originally Posted by Garroth View Post

I just received the 55 inch Model of this lovely television and had one quick question.
The attached zip tie thats securing the power cord was cut by my delivery man, I was wondering if thats what you're supposed to do with it.
It seemed like there was a button to press to release it, but I was unsure.

If it is infact a reusable cable, is there a replacement part I can order to switch out the cut cord with a usable one?

Thanks.

Are you talking about the zip tie that is holding the power cord? If so yes there is a latch to hold down to make it looser I use mine to keep my cables in place see look all of these are from the 802a lol it goes to show you how many I had lol and that's not even all of them.
post #1152 of 1170
You can get the tie for like close to 1 dollar off ebay. Its good to use because you can use it for the power cord or transfer it to the far right side where all your cables would be to secure them.
post #1153 of 1170
We'll guys I have some bad news and luck I guess. So I unboxed the 600b and it came shipped with a remote that does not work and a damaged panel. I used the 47802a remote to power it on to find this brace your selfs...





At least it has no clouding or light leak lol. I really love the build of this model too it's a real bummer.

Also it seems like sony is giving me the run around, I bought the 2 year warranty for Pete sake, so this makes me real worried.

Their saying because it's so new they are having trouble exchanging it and now after being on the phone for like 2 hours they are saying that they will call within one business day. Argghhhh....$&@&.
post #1154 of 1170
Here are some more shots of the problem...




I am truly disappointed.
post #1155 of 1170
Also i live in buffalo,ny maybe it's my weird ghetto so to speak ceva guys they man handle their shipments, i feel like they give em the boot before they get in door.
post #1156 of 1170
Jim in your first pic of that set i see uneven blacks/clouding in the top right not terrible but easy see it so just exchange it either way next one wont be busted and may have better/less clouding.My 2nd one is perfect idk if it was luck because my first 55 had bad clouds.Goodluck man i know what it feels like you just want one that isn't flawed bad and get the lemons.I had this happen years ago w/the xbr4 lol.
post #1157 of 1170
I support and suggest the idea of you forcing for the exchange. Call this number its the direct exchange center 866 357 6230 be very thorough with the reps they tend to come up with excuses for not passing through the exchange and call super early because sony must have 1 or 2 people working on the phones for that center and you will be waiting for longer than 40 minutes if you don't call early.
I had an issue with an xbr9 i once had before and the reps were saying I was out of warranty but felt dumb when I provided a proof of purchase that indicated it was only 28 days after the purchase of the tv. Just tell them that the shipping department ruined the tv and because of it there are lines going vertically across your tv.
Sony's exchange shipping department is by far the worse I dealt with because they say there is a 5 to 7 day turn around when the tv is already in inventory also they will take more than 4 weeks just to process it for being shipped out and that's with you having to call throughout that whole time which is ridiculous and extremely annoying. Sorry for the bad flashbacks but be prepared to be thorough and make sure you get a tracking number a day after you called because Sony's rep will never call you back or e-mail to let you know.

And if you get a email survey from them make sure you give them a thumbs down because seriously Sony needs to improve their quality of whom they hire and the approach which they provide so that we as customers do not have to go out of our way for situations that we should not being going through at all example their shipping department.
post #1158 of 1170
Quote:
Originally Posted by capoceo View Post

I support and suggest the idea of you forcing for the exchange. Call this number its the direct exchange center 866 357 6230 be very thorough with the reps they tend to come up with excuses for not passing through the exchange and call super early because sony must have 1 or 2 people working on the phones for that center and you will be waiting for longer than 40 minutes if you don't call early.
I had an issue with an xbr9 i once had before and the reps were saying I was out of warranty but felt dumb when I provided a proof of purchase that indicated it was only 28 days after the purchase of the tv. Just tell them that the shipping department ruined the tv and because of it there are lines going vertically across your tv.
Sony's exchange shipping department is by far the worse I dealt with because they say there is a 5 to 7 day turn around when the tv is already in inventory also they will take more than 4 weeks just to process it for being shipped out and that's with you having to call throughout that whole time which is ridiculous and extremely annoying. Sorry for the bad flashbacks but be prepared to be thorough and make sure you get a tracking number a day after you called because Sony's rep will never call you back or e-mail to let you know.

And if you get a email survey from them make sure you give them a thumbs down because seriously Sony needs to improve their quality of whom they hire and the approach which they provide so that we as customers do not have to go out of our way for situations that we should not being going through at all example their shipping department.

Right on to both of you, and I think the iPhone just made it look like clouding, the clouding was way worse on my 802a just look at the pics in this thread. And if you read my posts here you will find out i had exchanged the 802a like 6 times with sony and 3 with BB. Sony is now aware of all the problems with the kdl-47w802a as they told me on the phone yesterday because I brought it up how many times i exchanged that one, because now get this they told me that as of November they no longer do exchanges, i bought the 2 year and it only covers repair now. In my experience with sony they never sent me a repair man out. That made me really pissed, also they tried to use an excuse of me exchanging the 802a so many times so that's why I can't exchange this one anyway. It's frickin stupid, so they were trying to have a repair guy come out for the 600b mind you it was the second day I've had it and first day unboxed. I was complaining that this is ridiculous i didn't pay full price for a broken tv to just be repaired. They told me because of their new policy that is all they can do.

So now I just filed a return and they are going to pick it up Monday, and when I get the 750 dollars back I'm just going to buy it again lol. I told them that too and also told them that this is because their new policy is retarded and that's what it is forcing customers to do who just want an exchange and don't want to get a brand new tv repaired.

Anyway the 600b seems nice i didn't want to spend so much money on crap tv's anymore because in the last two years I've bought top dollar tv's and some cheaper tv's seem better.

So that's another thing to. What do you guys think of these new full array vizio's? Do you think the 600b is still better? Because these vizio' s have 16 zones of dimming with full array for the same exact price of the 600b. Should i take the vizio dive? Or keep my money on the 600b?

P.s. i did hear some bad reviews on the new e series like lack of noise reduction and terrible problems with aspect ratio.
post #1159 of 1170
One more thing do you think I should try that exchange number or just keep where I'm at now and get the full refund on next Wednesday?

What I'm pretty much trying to say is what do you think would be faster? Also is there an official thread started yet for the 600b? Or should i just start one with my defect/damage picture's lol.
post #1160 of 1170
From here on out i say anything goes. Honestly don't fall for anything the reps say because i believe they are blowing steam up your arse to make you think you can't have anymore exchanges. If a business owns sony products and they happen to have visible flaws do you think they will be given a limit on exchanges never! Sony is a billion plus dollar company and as long as you know what they are about its very important to exercise your knowledge of what they are suppose to stand for in terms of the SONY name brand itself.
Request to speak with the person in charge of the exchange department not any specialists. Start taking down names and time and dates you call just like they do to all of us. They become weak when you start making sense of everything and putting the facts upfront. Start making complaints to corporate here is the email NCR@info.sel.sony.com in the subject line put your event id in there so they can look you up on their systems. Explain in detail what is happening and how your obviously not the only one and if push comes to shove your inclined to petition a joint class action lawsuit with other people who also are having problems with this product line. Simple as that.
I still work in the biggest of corporations and the last thing a real company wants is any static so make sure your turn up the treble and bass when you contact them let us know how it goes.
post #1161 of 1170
haha that sounds fun but i just went out of my way and got the refund, i never got the time to call back after i processed it to complain about the fact that they were probably lying. It's whatever i just went a lil out of my way and i'm going to just buy it again unless anyone has any input on these new full array vizio's, but like i said the thread does not look to pleasing. It's supposed to be full array but it looks like a old all grayed out CCFL and distorted pictures from uneven aspect ratio's don't look to attractive ether.

Like i was saying though i don't know if it will be better black's on the vizio e or the sony 600b? If anyone has any input before i make my final decision that will be great as for the fact that i did not receive my refund yet, but i most likely will be getting it this week so some advice would be nice thank you.
post #1162 of 1170
I was just reviewing some of my pics and it's funny i have like a micro fiber cloth in almost every shot, i don't know i just found it funny but you know what it's great to keep those devices clean and shinny lol.
I got the micro fiber over the glossy on the PS4 as well, not a damn scratch or finger print on my gloss!
post #1163 of 1170
Nice i just realized i'm getting close to becoming a senior member ahh they grow up so fast lol.
post #1164 of 1170
Not trying to be a jerk but,Jim I don't think you will ever be satisfied.I say don't waste your time w/another just my opinion.Unless returning a ton of sets isn't stressful to you which would be for me then I would either get one and just keep it deal w/it nothing is perfect which is what it sounds like you want.Back when I bought a xbr4 in 08 it was over 5k and even that was flaw central had ghosting flashlights etc.Just saying either deal w/it or don't get one.Now I see the busted one is different but your worried about a micro scratch on a ps4 lol.Man relax enjoy your stuff you are going to drive yourself crazy if you don't and eventually Sony will tell you no when you ask for a refund after all these.
post #1165 of 1170

Some people like nice things, xbr4pixels, especially when those things cost hundreds to thousands of dollars. So you don't care about a scratch, ghosting, or any other potential flaws... That doesn't mean everyone is going to subscribe to your way of thinking. If you want to drop $5000 on a brand new defective TV and just "deal with it" that's your call, but I'd expect that is an atypical reaction. I personally don't see any reason why jim brice should settle for anything less than what he deems satisfactory.

 

Remember, this is an audio/videophile forum, where people care about maximizing their investment. You're not going to find a whole lot of people rallying around the idea of settling for less; it only gives manufacturers less reason to maintain a standard of quality control/assurance. The more a company has to deal with returns of defective units, the more obvious it becomes that changes need to be made somewhere in the production line.

 

With that said, hope everything works out for you, jim brice.

post #1166 of 1170
I never said I was ok w/my 5k set ghosting it went back and I knew they was like that.I got a different model and was ok.I wish Jim GL only reason I even posted my last one was because Sony eventually could tell him sorry we took back already many returns and he may end up stuck w/it.maybe a new brand would solve that then he could return a few if he felt he had too.
post #1167 of 1170
Another "Update" to this TV.
I really wish Sony would issue some patch notes for those interested.
post #1168 of 1170
Quote:
Originally Posted by u-235 View Post

Some people like nice things, xbr4pixels, especially when those things cost hundreds to thousands of dollars. So you don't care about a scratch, ghosting, or any other potential flaws... That doesn't mean everyone is going to subscribe to your way of thinking. If you want to drop $5000 on a brand new defective TV and just "deal with it" that's your call, but I'd expect that is an atypical reaction. I personally don't see any reason why jim brice should settle for anything less than what he deems satisfactory.

Remember, this is an audio/videophile forum, where people care about maximizing their investment. You're not going to find a whole lot of people rallying around the idea of settling for less; it only gives manufacturers less reason to maintain a standard of quality control/assurance. The more a company has to deal with returns of defective units, the more obvious it becomes that changes need to be made somewhere in the production line.

With that said, hope everything works out for you, jim brice.

Thanks man i do prefer perfection i have some more shots of some of the replacements i have got since the busted one but I'm on my kindle right now, but I must say the 600b still has light leakage just like the w802a I'm very disappointed in Sony's build quality these days they went from tanks to just f ing little pieces of crap.

I mean i used to care about flashlighting and clouding but now this light leakage problem just bothers me I can't stand it when I know that back in 08 the 46v4100 was built perfectly before companies cared about making everything paper thin.

Here is a side note on the leakage i don't have the extra money but when I was returning my second 600b yea I'm on my third already lol, i was taking review pics of the 800b and guess what it's a bit thinner built but no damn light leakage on any part of the bezel's!! I wish i had an extra 300 bucks i would get that same floor model lol best buy was not willing to make any deals since it's still to soon from the realease date of the 2014 models.
post #1169 of 1170
Quote:
Originally Posted by jim brice View Post

the clouding was way worse on my 802a just look at the pics in this thread. And if you read my posts here you will find out i had exchanged the 802a like 6 times with sony and 3 with BB.

Here in Argentina this model is called W805. I got my first one (47") with clouding, exchange it for a second one... with clounding. Sony Argentina told me they were going to test five TVs and send me the best of them, the one with less "white corners". It arrived yesterday... with worse clouding. At this point I don't know what to do. I feel like a mental case changing TVs all the time.
So you can call Jim Brice a very demanding guy, but I'm with him on this one. You can't set for less. It is your right as a consumer to demand quality. You are paying for it. We are talking about Sony, not Ken Brown or Admiral. I'm really getting tired of this.
post #1170 of 1170
Quote:
Originally Posted by Chicho Garcy View Post

Here in Argentina this model is called W805. I got my first one (47") with clouding, exchange it for a second one... with clounding. Sony Argentina told me they were going to test five TVs and send me the best of them, the one with less "white corners". It arrived yesterday... with worse clouding. At this point I don't know what to do. I feel like a mental case changing TVs all the time.
So you can call Jim Brice a very demanding guy, but I'm with him on this one. You can't set for less. It is your right as a consumer to demand quality. You are paying for it. We are talking about Sony, not Ken Brown or Admiral. I'm really getting tired of this.

Thanks a lot Chico this really makes my day, and trust me we're not the crazy one's.

I bet you have light leakage as well do me a favor and look at your bottom bezel by the sony emblem at an aerial view,tell me what you see lol. Some have it on all the bezel' s, Sony really needs to work on Quality Control.
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