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Official Samsung UNxxF8000 Owners Thread - Page 68

post #2011 of 6721
I think I should be shocked IF Samsung actually knew what was going on eek.gif

Remember , when you "chat" or call for help , they are just reading responses to your questions or problems off a "cheat sheet".

They really don`t have a clue , that is why in of questions is too technical , they will put you on hold while they get they right answer or transfer you to someone who has more knowledge.

Best thing to do , is call and right away ask for level 2 support or just hang up !

They really need to fix there CS , but they can`t afford it... confused.gif

Later ,

G. 
post #2012 of 6721
Quote:
Originally Posted by jedi29 View Post

I think I should be shocked IF Samsung actually knew what was going on eek.gif

Remember , when you "chat" or call for help , they are just reading responses to your questions or problems off a "cheat sheet".

They really don`t have a clue , that is why in of questions is too technical , they will put you on hold while they get they right answer or transfer you to someone who has more knowledge.

Best thing to do , is call and right away ask for level 2 support or just hang up !

They really need to fix there CS , but they can`t afford it... confused.gif

Later ,

G. 

It's not just Samsung. Almost all Customer Support is like that. I've dealt with most of the major brands throughout my years, (Sony, Samsung, Panasonic, etc.) and 90% of the issues I had, which were minor, the agent had to escalate my problem to better assist me. Those people are just flipping through "Cheat Sheets" as you say but most of 'em wouldn't even recognize the product they're helping you with outside of work. Firmware Updates always have vague explanations anyway.
post #2013 of 6721
Hey guys. Just thought I'd update you guys on my TV situation. After reading you guys talk about issues with Anynet+ I figured I'd just turn it off to see if that resolves the issue and it did. So I have cancelled the service/repair order on the tv. I wish Samsung was knowledgeable about this to try this as a troubleshooting method before suggesting to just replace the whole main board and power supply.
post #2014 of 6721
Quote:
Originally Posted by Justin Sullins View Post

It's not just Samsung. Almost all Customer Support is like that. I've dealt with most of the major brands throughout my years, (Sony, Samsung, Panasonic, etc.) and 90% of the issues I had, which were minor, the agent had to escalate my problem to better assist me. Those people are just flipping through "Cheat Sheets" as you say but most of 'em wouldn't even recognize the product they're helping you with outside of work. Firmware Updates always have vague explanations anyway.

I totally agree !

I have Comcast , which means I am paying "through the nose" , I called for support once on a weekend , and I could hardly understand the person I was trying to talk to.

I asked ( as nicely , as possible ) where are you located . " Jamaica " , I hung up.

Any customer service , like you said , is just about the same.

And that my friend is nuts !! eek.gif

Later smile.gif

Me 
post #2015 of 6721
Completely Off Subject :

Have any of you guy`s downloaded the Chess game app ?

If so , have you ever lost to the F8000 ?

I am Gary , but my last name is not Kasparov , but I have never lost to the F8000.

I have had 1 draw confused.gif , not really a Smart TV !

Just figured I would throw that out there and see what happens !! biggrin.gif
post #2016 of 6721
Quote:
Originally Posted by phoenixone View Post

Upgrade File(USB type) (Firmware) (ver.1105.2)

1.This firmware is for TV Model(s): LED F7450/F7500/F7550/F8000
2.The version is 1105.2
3.This firmware update will improve the following:

- Solves Network Connection issue with Wireless router.

- Solves Brightness Popping issue.

- Improves picture quality.

- Supports more MSO in OnTV feature.

- Enhances Voice Recognition feature

Just checked out software updates and found V.1108 available! up-dated/took about 5 minutes, not sure what it does.
tcass35
post #2017 of 6721
Hello all,

Thought I'd introduce myself, been reading this thread for a couple days, originally had an LNT4681F then I bought a F7100 a week ago and had issues with it turning off and having a white dot of some sort that bounced from right to left when watching TV or PS3 blu rays ...anyway, traded it in and now own a brand new 55" F8000, gotta say I love it and after a long hard battle to decide between this or the Sony w900a, I went with the F8000 even though on paper the input lag is bad, but it really isn't that bad when I play my games even online when set to game mode, the Sony had a bit of a narrower angle than this set and whites tend to have a pinkish hue to them didn't like it ...well, I had a few questions hopefully someone could answer please:

1) in sound settings there is a receiver settings in speaker select, why is it there and how can I utilize it?
2) when in PC mode I noticed when playing blu rays all the features for video processing are available ( not sure if its all but noticed they were ungrayed for the most part) anyone know if there is a video processing missing if any or if it will look good just as the movie setting?
3) cinema black feature when on, seems to only kick in when the TV detects black bars, its not like its always on, any one verify this?

I love this TV, I dont see any banding or flashlighting whatsoever, I have no issues with the remote it works great with my Time Warner STB and everything I want on it works great, even my pioneer elite receiver works amazingly too, I feel like I got a gem of a F8000 since I don't have any issues other than input lag but I feel it is very minimal in actual game play, I play a lot of video games and don't notice it much really ...took me a few days to find the little joystick in the back of the TV to control the TV through buttons, lol ...anyway, if anyone could answer my questions and through in some feedback please do, I greatly appreciate it.
post #2018 of 6721
PC Mode can further reduce the input lag. Unfortunately PC Mode does not have micro dimming of individual parts of the screen so the black level will be at it's highest. The black level in this mode is comparable to my 23" 120hz TN panel that I use as my main PC monitor and is only somewhat distracting in a low light night time environment. If you can get over that fact, the reduced input lag makes games feel almost as responsive as a PC monitor. If the colors seem muted you can over saturate them on the Nvidia Control Panel or try setting the TV's picture preset to "Entertain" which also improves in picture black tone without crushing shadow detail. Reducing the backlight can also help a lot with getting the black level deeper although your peak whites will dim somewhat.

Also, anyone know ANYTHING about Firmware Version 1108? I'm installing it now.
post #2019 of 6721
I messaged samsung on twitter regarding the 1108 update they said they don't have any notes on it at this time ...so any one know how to use the receiver setting on speaker select? Can't figure it out, it's grayed out.
post #2020 of 6721
Quote:
Originally Posted by CeazeTM View Post

I messaged samsung on twitter regarding the 1108 update they said they don't have any notes on it at this time ...so any one know how to use the receiver setting on speaker select? Can't figure it out, it's grayed out.

No update available in Australia yet
post #2021 of 6721
Quote:
Originally Posted by tcass35 View Post

Just checked out software updates and found V.1108 available! up-dated/took about 5 minutes, not sure what it does.
tcass35

Sorry about that. I deleted that post because I realized the release notes was for 1105.2, not 1108.
post #2022 of 6721
I just successfully got the Samsung remote to work with my Apple TV, this remote works great so far ...receiver, cable box, Apple TV, and TV all controlled perfectly ...anyone know wether PCM or DTS 2:5 is better? ...if I play a Dolby Digital movie on my Apple TV which is hooked up directly to my TV and the TV to receiver through optical cable will it pass through 5.1 Dolby digital? Or should I bypass the TV and hook up optical straight to the receiver?
post #2023 of 6721
I know the input lag is bad, but how bad is it really? I mean I cant find a tv bigger than 55 with good input lag anyhow.
post #2024 of 6721
Guys,

I stumbled across an issue/bug within the "Digital Clean View NR". I had it set on High (I know I shouldn't have) instead of Off. It did not like one scene in the new Blu Ray release of STAR WARS A New Hope. It was in a later chapter that starts off with the cast in the trash compactor. The begining of the chapter was going crazy as if a story board effect was taking place on top of the scene. It was really awkward. I couldn't believe my eyes it was so strange. You have to see this for yourself. I Immediately started to replay the begining of the this chapter by continuanly pressing the back chapter skip button while turning on/off all picture options. When I turned off the DCVNR the chapter immediately played through normal. If anyone has this movie please give it a try and let me know. I am trying to figure out if this issue is specific to the DCVNR.
Edited by badabing - 7/25/13 at 6:05am
post #2025 of 6721
Here is a lag/latency presentation I found on another thread. It explains lag in visual terms; makes it easy to see why gaming sucks at 81ms, or even 40ms.

http://www.youtube.com/watch?v=vOvQCPLkPt4
post #2026 of 6721
post #2027 of 6721
Quote:
Originally Posted by CeazeTM View Post

if I play a Dolby Digital movie on my Apple TV which is hooked up directly to my TV and the TV to receiver through optical cable will it pass through 5.1 Dolby digital? Or should I bypass the TV and hook up optical straight to the receiver?

No it won't. It passes through only PCM 2.0 channel on both hdmi and optical. For DD 5.1. you need to attach the Apple TV directly to the receiver.
post #2028 of 6721
Quote:
Originally Posted by RedGrant View Post

No it won't. It passes through only PCM 2.0 channel on both hdmi and optical. For DD 5.1. you need to attach the Apple TV directly to the receiver.

Ahhh ok, thanks for the answer, I thought so but wasn't sure ...any idea on getting the receiver setting to work? It's grayed out for me.
post #2029 of 6721
Quote:
Originally Posted by badabing View Post

Guys,

I stumbled across an issue/bug within the "Digital Clear NR". I had it set on High (I know I shouldn't have) instead of Off. It did not like one scene in the new Blu Ray release of STAR WARS A New Hope. It was in a later chapter that starts off with the cast in the trash compactor. The begining of the chapter was going crazy as if a story board effect was taking place on top of the scene. It was really awkward. I couldn't believe my eyes it was so strange. You have to see this for yourself. I Immediately started to replay the begining of the this chapter by continuanly pressing the back chapter skip button while turning on/off all picture options. When I turned off the DCNR the chapter immediately played through normal. If anyone has this movie please give it a try and let me know. I am trying to figure out if this issue is specific to the DCNR.


I think you meant Digital Clean View, correct?

I've tried it on Low and Off but cannot tell a difference. I don't have the movie you mentioned to test with however.

Has anyone else found a reason to use Digital Clean View? Not really sure what it does.
post #2030 of 6721
Quote:
Originally Posted by jkozlow3 View Post

I think you meant Digital Clean View, correct?

I've tried it on Low and Off but cannot tell a difference. I don't have the movie you mentioned to test with however.

Has anyone else found a reason to use Digital Clean View? Not really sure what it does.

It's explained here, although we have the digital and not the analog http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=in&seq=897533
post #2031 of 6721
Quote:
Originally Posted by jkozlow3 View Post

I think you meant Digital Clean View, correct?

I've tried it on Low and Off but cannot tell a difference. I don't have the movie you mentioned to test with however.

Has anyone else found a reason to use Digital Clean View? Not really sure what it does.

Yes, I made the wording correction. Thank you for catching that. So far, its just that particular STAR WARS scene (with DCVNR on High) that is causing a severe video break up (unlike anything I have ever seen before). Other than that, the DCVNR is great at removing grain and noise from poor video signals.
post #2032 of 6721
Quote:
Originally Posted by CeazeTM View Post

It's explained here, although we have the digital and not the analog http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=in&seq=897533

Thanks for the Link. smile.gif
Edited by badabing - 7/25/13 at 6:28am
post #2033 of 6721
Quote:
Originally Posted by jkozlow3 View Post

I think you meant Digital Clean View, correct?
I've tried it on Low and Off but cannot tell a difference. I don't have the movie you mentioned to test with however.
Has anyone else found a reason to use Digital Clean View? Not really sure what it does.

I think it depends on the settings one chooses when tweaking their tv, if Digital Clean View helps.
I found it smooths out, get's rid of digital dots, noise with the settings I've choosen. I will be posting my settings soon. I set DCV to low.

Here are two examples of where DCV made a visual improvement.

Player is an Oppo BDP-103

Pleasantville dvd, beginning of chapter 11 is in black and white. Smoothed out the digital noise on the shingles on the roof and also the close up of Jen's face and the wallpaper.

The Dark Knight blu-ray, chapter 7 00:27:30, smoothed out the digital noise in the cement columns. Chapter 7 00:27:47 smoothed out the digital noise in the close up of Morgan Freedman's face.

Again, it may depend what other setting are used in the tv. Sometimes leaving some setting off helps, and turning on settings with the combination of other settings may help or make it worse.
post #2034 of 6721
Quote:
Originally Posted by jedi29 View Post

Hi Guy`s ,

A new up-date , again ! O__well I will have to check it out , some are good some are nasty , so please post ( if you can ) what the up-date does , thanks ! biggrin.gif

Hey RW , Samsung is not the only one , it appears LG is doing the same in a big way with an exclusive BB offering , more info here:

http://www.twice.com/articletype/news/lg-launches-curved-55-inch-oled-tv-through-best-buy/107758

Same price as the Samsung , but without the crazy stand and THX certification ! , Not sure how these are going to work out but 15 Large is too much for a tv , in my book.

Of course the price will come down , would not fit anyway , it would sure be tugging at my bank account if they were making a 46" size eek.gif . LOL

So if anyone does know what that upgrade for the F8000 is , please post !

Later biggrin.gif

Gary 

4K movies... http://www.ultrahdtv.net/movies/
4K Streaming... http://gizmodo.com/5987717/sonys-4k-movie-streaming-will-work-on-ps4++at-100gb-a-pop
post #2035 of 6721
After playing a bit of Battlefield 3 on PC with an Xbox 360 controller on this TV, I will say that the 40ms input lag is very playable. According to DisplayLag's database of monitors and TV's, the F8000's 45ms average is at the tail end of the "Great" category and just inside the "Okay" section. For most gaming, including shooters, I found it very responsive in PC mode. Do NOT play reflex heavy games in game mode or regular mode on the F8000, the input lag will make fine aiming nearly impossible. If you're playing Star Craft II, Civ V, or SimCity, the game mode or even regular mode should suffice since there is no reflex heavy actions in those games. That way you get the best picture quality on those games at a reasonable compromise of input lag.
post #2036 of 6721
I have 2 65F8000's here brand new and they are very different


One is May production and one is June production.

I have them both fed from a Directv Box into a Yamaha new 1030 receiver set to pass through and using the 2 HDMI outs.

I have swapped the cables and the picture differences move with the set so we can rule out the yamaha receiver altering anything.

All settings set to exactly the same , the June set is a better picture and seems to handle motion better which i cant understand how this can be ?

The brightness and overall colors are slightly different as well.

The June Set has more natural skin tones and for some reason looks better !

Any suggestions and why this would be ?

I also noticed on Netflix movies , i am using nitro circus which is a Super HD netflix movie and the opening scene where they are jumping all the motorcycles and cars is amazing on the June Set and not so on the May set.

This scares the heck out of me that 2 brand new tv's can be so different ?
post #2037 of 6721
How do you know when your TV was made? Is it denoted on the serial number?
post #2038 of 6721
The month your TV was manufactured in should be explicitly labeled on the silver label that has the model number and serial number on it. On my F8000, that label was on the bottom right side when looking at the back of the TV. Mine was manufactured in March. I'm kinda concerned now if the latter version has better picture quality than the TS01 that is on my TV. Usually Samsung will put a different panel in after the first quarter of manufacturing either because of improvements or limited availability. I would ask, VGI, could you do a very detailed comparison between your two TVs? Also give us the model number/version number differences as well as any minor aesthetic differences between the two? If you could just judge by your eyes the contrast ratio and black level and color gamut that would be helpful. If the latter TV has a different version than the TS01, then the newer version may offer superior picture quality. If that is the case I will exchange my 55" at TigerDirect for the newer version.
post #2039 of 6721
Quote:
Originally Posted by DRN94 View Post

The month your TV was manufactured in should be explicitly labeled on the silver label that has the model number and serial number on it. On my F8000, that label was on the bottom right side when looking at the back of the TV. Mine was manufactured in March. I'm kinda concerned now if the latter version has better picture quality than the TS01 that is on my TV. Usually Samsung will put a different panel in after the first quarter of manufacturing either because of improvements or limited availability. I would ask, VGI, could you do a very detailed comparison between your two TVs? Also give us the model number/version number differences as well as any minor aesthetic differences between the two? If you could just judge by your eyes the contrast ratio and black level and color gamut that would be helpful. If the latter TV has a different version than the TS01, then the newer version may offer superior picture quality. If that is the case I will exchange my 55" at TigerDirect for the newer version.

Ahh, found it ...mine was made in June and has a TS01 panel ...last two letters of the model number might be different? Mine shows UN55F8000BF.
post #2040 of 6721
Quote:
Originally Posted by CeazeTM View Post

Ahh, found it ...mine was made in June and has a TS01 panel ...last two letters of the model number might be different? Mine shows UN55F8000BF.

Hmmm mine is identical to yours. Strange. I'm hoping that my March version is identical in picture quality. I'll be disappointed if newer versions had superior picture quality. I have about 7 more days to exchange it if that's the case.

VGI. Make sure the firmware versions are identical and reset picture options just to be sure they are set to equal settings. Even minor color space adjustments can have a noticeable impact on colors. Hope that isn't too much to ask, it's just that I don't have the luxury of having two units side by side to pick and choose the better one. I was under the impression that each unit would be identical, I hope this isn't the result of intrinsic quality control. That would be quite a revelation to me if LED edge lit sets had intrinsic quality control differences noticeable side by side.
Edited by DRN94 - 7/25/13 at 4:30pm
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