Originally Posted by ZIGGYH
Hey everyone, looking for some help/wisdom here in my troubleshooting endeavor.
2 weeks ago I bought a Marantz SR-5007 Receiver and a Samsung 65" F8000 TV. My setup is as follows : Samsung BD Player, Mac Mini, U-Verse box all going to Marantz Receiver via HDMI. Marantz to TV via HDMI. HDMI-CEC turned on on both TV & Receiver for audio output from Samsung SmartHub on TV to Receiver.
Initially I tested everything out to make sure all devices were working with the new setup. I then noticed an issue with two of the devices later that occurred intermittently (a couple times each). Issue :
1. Tried to play a 3D blu-ray and got a blue screen message from the BD player saying I have to have a 3D HDTV and a BD player with the latest firmware to play the disc. I tried another 3D disc, same message. I tried a 2D disc and played fine. I power cycled and tried changing cables/same thing. I unplugged power to Marantz receiver and then the issue went away (can't recall if I power cycled the BD player at same time, probably did). Other times it would play just fine and then other times the message came back.
2. Switched to mac mini input to play something on Win 8 (dual booting with Mac OS on mac mini) and got a message from TV in a box on screen saying "Resolution not supported". This was weird to me because it was working fine when I tested it after initial setup. I tried changing resolutions on mini for the fun of it and nothing worked. I eventually rebooted in to Mac OS to see if message would show from there too and screen came up fine. I rebooted back in to Win 8 and worked fine then... very weird. other times it would work fine in Win 8 and couple times go the resolution message from tv.
3. Marantz receiver was turning itself on. This happened like 3 times in the passed 2 weeks since I've had it. I would be in room and hear a click and look over to see it on. The guy told me to try turning off HDMI-CEC/Anynet+ to see if that was somehow causing it to turn on otherwise it could be an issue with the power supply relay or something. I turned it off and am monitoring that issue... hasn't happened in passed day or so since.. we'll see on this one...
I called Marantz tech support to see if they had any input thinking it could be the receiver. The guy told me of the HDMI EDID, which apparently is a signal that is sent when devices come on via HDMI that says what the other devices capabilities are (resolution/refresh/3D/etc). He said sounds like the EDID communication is being lost somewhere. He pointed to the TV losing it somehow and said that doing the power cycle or unplugging/replugging HDMI would re-initiate (which the unplugging HDMI didn't, but still). Once when I got the resolution message on the mini I grabbed an extra HDMI and plugged it directly from mini to TV and switched to that input on TV and got the same message... That made me think it is the TV.. I just don't know at this point and am trying to figure out which device is causing the issue so I can take it back and swap out. I think I'm going to plug the BD player and mini directly to the TV via HDMI, temporarily for troubleshooting, to see if the issue persists that way. If so I will know its the TV and maybe is a firmware issue or something (have the latest on everything). The TV is new to Samsung so maybe that could be it.... I'm at a loss ...
any help/input would be greatly appreciated!! Thanks much
Well Billy, there's a saying, if it wasn't for bad luck, I'd have no luck at all.
I enjoyed reading about your situation. Wait, that didn't come out right. It's refreshing to read how concise your email is. Yeah, that's what I meant.
If I were in your shoes,(thank goodness I'm not...sigh) I'd hook up one thing to the tv at a time, wait a couple days then add another devise.
Tv to receiver. Try that for a couple days and see if the receiver or tv comes on by themselves. If so, call celebrity ghost stories and get them over to your house pronto!
Tv to receiver, blu-ray to receiver.
Tv to receiver, blu-ray to receiver, U-Verse to receiver.
Keep adding items to the receiver.
When something happens, start taking things back out, in reverse order, till you find which one is the trouble maker.
Do you have a surge protector or line conditioner in place?