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Official Samsung UNxxF8000 Owners Thread - Page 17

post #481 of 6768
Quote:
Originally Posted by arenaman View Post

I got the 55" F8000 on Wednesday, discovered banding on it last night...

I have a 2 day old 55 without any mid-screen banding. But it does have a several-pixel deep perimeter of under-performing pixels. I believe this was spotted previously on the Samsung release ceremony videos!

I have this same effect on my 24" HP computer monitor. Since I also don't have any stuck pixels, I'm almost certainly going to keep the set.
post #482 of 6768
Quote:
Originally Posted by flyboy2160 View Post

I have a 2 day old 55 without any mid-screen banding. But it does have a several-pixel deep perimeter of under-performing pixels. I believe this was spotted previously on the Samsung release ceremony videos!

I have this same effect on my 24" HP computer monitor. Since I also don't have any stuck pixels, I'm almost certainly going to keep the set.

I believe what you might be referring to has been an issue with these sets since the ES series last year. There was a lot of talk about it on the European site last year, and this year it has also been mentioned. It's a very narrow strip of pixels going around the entire perimeter of the panel that is dimmer than the rest of the panel - it looks like a defect, but every single set is made that way - it's how the panel is made. I don't know if it was a defect that they just chose to ignore, or if it's intentional, but every single set is the same way from what I understand. My ES last year was the same way.
post #483 of 6768
Quote:
Originally Posted by flyboy2160 View Post

Yes. I have the 55 and once or twice in the course of a movie, the whole screen very briefly gets brighter. So I turned it off. It really doesn't do very much with my Movie settings (which are far from factory.)

Curious - do you have the US model or a European model? If it's a US set then Cinema Black is either on or off, so I guess just having it on can cause this issue. From what I've seen in the store and read, it doesn't seem to do anything useful, and like most enhancements, is probably best left off.

Too bad, because it sounded like an awesome feature. I don't get why this feature causes full-screen brightness pops when all it should be doing is darkening the letterbox bars. Can anybody explain why this would affect the entire screen when it should just dim the bars only?
post #484 of 6768
Quote:
Originally Posted by eagle_2 View Post

Curious - do you have the US model or a European model??...

U.S.
post #485 of 6768
I've had a 55 incher for 2 1/2 days. I'm not an expert/calibrator, I'm just going to report what I've seen after my quick first look as a 'regular' watcher with some specific preferences: my main goals are as much detail as I can get and reducing as much as possible those OTA "undecided" pixels around small objects such as football players viewed full field and golf balls. Slightly grey bars around a cropped picture are ok with me. I hate any motion anomalies and the SOE. Film grain is great. Vibrant colors are ok with me if they help reduce the undecided pixels (which they do.)

This post will be a little long, but I've been a stickler in the past for not unnecessarily repeating lengthy posts by using ellipses.

So far, I've watched portions the WOW and DVD Essentials disks; a few Blue Ray movies; and 'HD' OTA movies, sports, and shows. I use Sherlock Holmes, Planet Earth, and There Will Be Blood as my reference movies. Holmes is my primary because it has stressing dark/light scenes and because I've seen it on some high end TVs, including the fabled Elite, KURO, and old Samsung full array. Although I'm going by memory with the comparison, it's betting than nothing.

With any of the factory settings it looks I-wouldn't-buy-this horrible. I think some motion processing and image processing are on in all these settings and it ruins the picture for me because, among other things, I can see the typical Samsung SOE/messed up depth effect, accompanied by the OTA undecided pixels, and loss of detail. (This effect has kept me from buying Samsung up 'till now.) Like Buzzard, it looked shifted blue to me just by eye. Movie mode looked like some washed out noir effect. 'HD' OTA (Time Warner, South Bay, Los Angeles) was unwatchable, including The Masters on ESPN. I called Samsung for help:they recommended channging to Dynamic mode, which was by far the worst of the factory settings. Dynamic mode literally looks like a portion of an ad "..and this is your brain on drugs..."

It was much, much, better with Buzzard's settings posted earlier in this thread. But I I've been tweaking from that to get what I want.

I have no dead pixels and no banding.

With all the dimming processing turned off, there is some slight screen non-uniformity (but only in a test screen), and some rarely seen corner flashlighing and slight non uniformity in the non-playing screen areas some of the time.

There is a few-pixels-deep border of off-colored pixels all the way around the perimeter on almost all programming. (I believe some one spotted this months ago in one of the Samsung release presentation videos(!!), but I'm not sure.) I have this same border effect on my 24" wide screen HP LCD monitor.

I noticed the double ball effect in one of the baseball games I watched, but not in any other sports I watched, including an NCAA spring football game (Hooray) and NHL hockey. I used the football game and the CBS Masters to minimize the 'undecideds' at the expense of torchy colors.

It only came with the dinky little touch screen remote. That thing is too small. The setup is confusing because by default it thinks you want to control everything else with it, so it keeps asking you to place the IR controller gizmo near the component you want to control.

It appears that each HDMI input allows its own set of picture settings, that is you have 'Movie' settings in both HDMI1 and in HDMI2. I didn't like this, but some may.

But in a dark room, even without any processing, this is the best picture I've ever seen. The Planet Earth Jungle sequence is mind bogglingly good in black level and in detail, as is There Will be Blood. Holmes was the best I've ever seen it except for 3 scenes (including the early dark scene in Moriarity's carriage) in which the black areas were a little messed up. The rest of Holmes was stunning. I played with the settings trying to get those black scenes better, but couldn't. I'll keep playing with it.

HD OTA quality varies greatly, probably due to the source quality. Contact was the best I've ever seen it, except for very severe pixelating in the wormhole sequence. (I can't resist repeating the comment from South Park's Mr. Garrison: "I watched that whole #$%*# movie waiting to see an alien, and it turned out to be her #$%^&* father!") A rerun of ABC's "Shark Tank" looked almost like a Blu-Ray. The Masters on CBS was very good, with only a few undecideds. The Lakers game was so-so. I think I've seen better sports on plasma, but the F8000 was the best LCD for sports I've seen. (I've seen the new Elites, but not with sports.)

The acceptable viewing angle is very narrow, probably about 15 degrees. I sit very close to the screen and can see the off angle picture fall off, but it isn't a deal breaker for me. It may be a deal breaker for some.

The screen is highly reflective. Dark movies aren't watchable during the day. This is the only big issue I have. Given all the other great things this set has, it isn't a deal breaker for me, but it's very, very annoying.

Except for the reflective screen, I'm very, very happy with this set (overall the best I've seen) and almost certainly will not return this to Best Buy during 15 days I have.

This leads me into my feedback about Best Buy. (I didn't see a dedicated area on AVS to comment about Vendors, so I'm going to write a separate post in this thread.)
Edited by flyboy2160 - 4/17/13 at 12:14am
post #486 of 6768
You guys almost universally ream Best Buy in this Forum, but my latest experience there was exactly the opposite.

The purchase of my Samsung 55F8000 started 4 months ago when my old TV started dying. I stopped at my local Best Buy (Store 1011 in El Segundo/Manhattan Beach, CA) to look at the LG LM9600 and the Sony 950 because I'd been previously disappointed with edge lit and didn't like the plasma lack of 'pop.'

This is an upper middle class area, but I walked into the Magnolia section in my scruffy, unemployed, car and airplane repair outfit. I told Kevin Curtis my current TV was starting to die and that I wanted to see the 9600. After being underwhelmed with the store feed, I asked Kevin If I could see HD OTA sports (which turned out to be a tennis match) and a Blu Ray Movie. We watched some of each for a while. When I wasn't happy, he started playing with the settings. I still wasn't happy. We repeated this with the 950. I still wasn't happy, especially with the OTA sports. He suggested a plasma would be better for sports, so we watched the tennis on a WT50. It was better, but the movie just looked washed out compared to the LCDs and he couldn't jack it up. When I told him about the lack of pop in the plasma picture, he said, "Well, plasma is not for you then."

We looked at least one other LCD - a Sharp, I think. I'd seen the new Elites there a few weeks before.

Instead of trying hustle me into buying some "today special deal," he said: "You know, new TVs are coming out in the next few months. Why don't you come back when we have them." I promised I'd give Best Buy first crack at anything.

Ok, ok, this was the middle of the day and the middle of the week and I was the only person in the Magnolia section. Nonetheless, this guy could have just blown me away, especially the way I was dressed. But instead, we had a very informative no b.s conversation in which we discussed what I was seeing and he even made some comments of his own about things he was seeing.

4 months later the F8000 has gotten rave reviews, Best Buy has them in the store, and my old TV just died completely. I can't afford their price, I'm out of work, but can squeak in at the lowest online price. I would feel bad about imposing even more on them to get another in-store demo and then price match with free delivery. So I walked in, explained this all to them, and asked for a price match for buying the TV sight unseen (just like online.)

I was speachless when Jeannette Ellis said "That's ok! We'll price match, but please come over and see the TV. I want you to see it before you buy! We understand about tough times and having to shop hard." (It was in the regular section up near the ceiling and I couldn't have seen anything even if I wanted to.)

Several people hustled the price match with free delivery through, including Carrissa Papp, Nicole Williams, and Corey Otero. They were all courteous and with good humor the whole time!

The delivery was on time,very quick, and they took my old TV away!!.

I am totally blown away by this whole start-to-finish experience because I was expecting the worst based on the online comments. This store has gained my loyalty; I will go there first when I (soon) will need a new refrigerator. At least at that Best Buy store, somebody is making sure things get done right for the customer, top to bottom.
Edited by flyboy2160 - 4/14/13 at 12:28pm
post #487 of 6768
Quote:
Originally Posted by flyboy2160 View Post

U.S.

So then I guess the Cinema Black feature may indeed be a mostly useless feature then, even in the US, since you've seen it causing issues, and the EU models certainly seem to have the same issues too from the talk in the forums.
post #488 of 6768
Quote:
Originally Posted by eagle_2 View Post

So then I guess the Cinema Black feature may indeed be a mostly useless feature then, even in the US, since you've seen it causing issues, and the EU models certainly seem to have the same issues too from the talk in the forums.

But maybe they will fix this with an update.
post #489 of 6768
Quote:
Originally Posted by flyboy2160 View Post

But maybe they will fix this with an update.

Well, that's what I'm hoping for. But I have to wonder why this isn't working as advertised in the first place - couldn't they see at Samsung that it was acting funny? I've learned never to count on a company fixing something in an update. If they do, great. But you really can't count on it.
post #490 of 6768
After hitting source then going up to top right corner and selecting tools icon to "rename source" i can only type "pc" with keyboard...there is not drop down menu I come across to enter PC mode. Can someone else experiment a bit to get this figured out?
post #491 of 6768
Since I don't yet own the set, somebody else will have to help you out with finding how to get that drop-down list, since I can't remember exactly how I did it. It's kind of buried in there a bit. If you can only type it in then you're not in the right place.
post #492 of 6768
Quote:
Originally Posted by eagle_2 View Post

They only mentioned HDMI 2 as an example. You can do the same thing with any of the HDMI ports:

"For example, to switch to a game console connected to the second HDMI connector..."

I used the tools menu as they described above to change to PC mode.

Just tried Samsung Chat to see if they could help..they are unaware of any "pc mode".

" You are now chatting with 'Sandra'. There will be a brief survey at the end of our chat to share feedback on my performance today.

Your Issue ID for this chat is ****************

Sandra: Hi, thanks for reaching out to Samsung tech support. How can I help you today?

Visitor: I'm trying to find out easy instructions to put my TV into "pc" mode. I have the UN55f800BFXZA

Sandra: I'll provide you with the instructions to connect the TV to the computer.

Visitor: thank you.

Visitor: From reading the manual, I am instructed to hit source select the HDMI input I am connecting PC to. I do that, I then go to top right corner and hit edit name. I change name to PC...but the mode doesn't change.

Sandra: Click on the link below for the instructions to connect the computer to the TV:

Sandra: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154781&modelname=UN55F8000AF&modelcode=UN55F8000AFXZA&session_id=Rr1Kz5nNwvvjplp4QXB3J930S6nTNRXlpDYQ9dGFH1pn5XgvqzGL%212039103633%211316460487%211365983114041&from_osc=&__ncforminfo=02Pzm_H7kRQmTahy63hNG84oOsbDcgk2NyRxzJIbmir9UZQBFI2dNvjGTzNGKON273o4iwLzFsc44gaaL2zmSbFYpEQ6jACK1cXLfhxV5a02sbugOnU0AEkyj97PHQNKq-XI-T-G6Oo%3D

Sandra: Are you able to access the link?

Visitor: Yes

Sandra: Follow the instructions in the link to connect the computer to the TV.

Visitor: This only instructs me how to connect computer to TV

Visitor: it does not tell me how to enable PC mode on the F8000

Visitor: there is a game mode and PC mode, under the options game mode can be enabled/disabled

Sandra: I'm sorry; there is no option to enable or disable PC mode on the TV, you can directly connect the computer to the TV using HDMI cable or DVD to HDMI cable.

Visitor: So there is no mode to help with unput lag while using a PC?

Visitor: (other than game mode)

Sandra: I'm sorry; you can use the TV as a monitor for the computer.

Visitor: I just mean as an extended desktop

Visitor: When i use a mouse, it doesn't move as fast as it should...its laggy

Sandra: We apologize for the inconvenience.

Visitor: So there is no PC on your flagship f8000 LCD tv?

Visitor: PC Mode*

Sandra: I'm sorry; you can only connect the PC or Laptop to the TV using HDMI cable or DVI to HDMI cable.

Visitor: I understand. I was just seeing if there was a feature other than game mode that could help with input lag.

Visitor: I also have another question unrelated to PC mode.

Sandra: I'm sorry; there is no option available about the PC mode."
post #493 of 6768
Thread Starter 
Quote:
Originally Posted by adgrimes View Post

After hitting source then going up to top right corner and selecting tools icon to "rename source" i can only type "pc" with keyboard...there is not drop down menu I come across to enter PC mode. Can someone else experiment a bit to get this figured out?

Try with a different HDMI. I was able to do it on HDMI2 and 3, but HDMI1 and 4 had the keyboard.
post #494 of 6768
Quote:
Originally Posted by adgrimes View Post

After hitting source then going up to top right corner and selecting tools icon to "rename source" i can only type "pc" with keyboard...there is not drop down menu I come across to enter PC mode. Can someone else experiment a bit to get this figured out?

This may work for you, I had to do this first before I could name each input to what I wanted it to be.

Menu> Smart Features> Smart Hub Reset (Yes)

Source> Arrow Up... Tools> Edit Name> (PC)
post #495 of 6768
Quote:
Originally Posted by Pickstv View Post

This may work for you, I had to do this first before I could name each input to what I wanted it to be.

Menu> Smart Features> Smart Hub Reset (Yes)

Source> Arrow Up... Tools> Edit Name> (PC)

I'm able to edit the name...but it doesn't turn it into "pc mode" to help prevent lag or limit my color options. They did reccomend a smart hub reset though as my skype doesn't come over my external speakers.
Quote:
Originally Posted by grhopper View Post

Try with a different HDMI. I was able to do it on HDMI2 and 3, but HDMI1 and 4 had the keyboard.

Excellent suggest I will try...lol it will be super hard though as my mount is pretty much "locked" on my wall...extreme PITA to take it off.

Can anyone else try this and see if it works? Thanks.
post #496 of 6768
Quote:
Originally Posted by arenaman View Post

I know mad.gif

You're F N CURSED !!!! wink.gif
post #497 of 6768
Samsung are some of the dumbest people I've ever spoken with when it comes to technical support. They know nothing about their own products. It's shameful how lacking in even basic product knowledge they can be. Absolutely ridiculous how ignorant they can be. The person you had the chat with should lose their job, as they clearly know nothing about this tv. I have no tolerance for that kind of shameful customer service. I don't care how friendly they appear to be - they're useless when it comes to helping their customers with even basic issues like how to set the tv to PC mode.

I really wish I could help more but without having access to the set I can't remember exactly what I did - once I figured out how to do it I did it twice back-and-forth to compare the settings I lost when in PC mode.
post #498 of 6768
Quote:
Originally Posted by eagle_2 View Post

So they come to do a calibration and they don't even unlock the cal day/night modes for you? Like I said before, I'd be scared letting those guys in the service menu anyways, but if I'm going to bother with a calibration, I want those modes unlocked. I'm still trying to figure out why those additional modes are hidden in the first place. Why can't they just make them available as additional custom modes right out of the box? They're already there, so why bury them in the service menu? What harm could possibly come from people having 2 extra user modes? What, do they think that would cause "confusion"? How about they just tell us in the manual they include 2 extra custom modes for day and night custom settings?

Glad to hear that you're happy with what they did for you though. At least they didn't screw anything up.

Hi, i would like to say that i HAD those 2 extra's Included with my C8000 plasma.I was asked if it was a used unit by BUZZ, it was NOT a used unit.
If i was sold a refurb unit it shure didn't look obvious & i doubt a "authorized" retailer would go to those levels to sell gear.
YES, MY C8000 had it out of box & since getting the es8000 i been wondering WHY i don't have it, is it a plasma ONLY feature?
Having day/nite saved me tonnes of time & i was amazed how it kept track of all my settings on different "inputs".
Maybe this is 1 of the reasons in the back of my mind i want another plasma ?
Enjoy your set, you will wait forever for a "perfect 1".......JUST enjoy if not defective !!!
post #499 of 6768
Quote:
Originally Posted by eagle_2 View Post

Samsung are some of the dumbest people I've ever spoken with when it comes to technical support. They know nothing about their own products. It's shameful how lacking in even basic product knowledge they can be. Absolutely ridiculous how ignorant they can be. The person you had the chat with should lose their job, as they clearly know nothing about this tv. I have no tolerance for that kind of shameful customer service. I don't care how friendly they appear to be - they're useless when it comes to helping their customers with even basic issues like how to set the tv to PC mode.

I really wish I could help more but without having access to the set I can't remember exactly what I did - once I figured out how to do it I did it twice back-and-forth to compare the settings I lost when in PC mode.

I feel the same way bout tech sup.........USELESS for the most part.
I am outta work & not the MOST informed but could do a better job cause i LOVE this stuff.
They shouldn't hire any1 with out a passion/desire for it.......PERIOD ! ! ! !
post #500 of 6768
At the least they should hire people with some technical aptitude, who have some grasp of this kind of stuff. And I get the feeling that the training they get is worthless, and are basically just handed a basic script with a set of simple troubleshooting questions:

Offical Samsung tier 1 tech troubleshooting guide

1. Picture stutters > solution: tell customer to switch to Dynamic mode

2. Picture looks too artificial > solution: tell customer to switch to Dynamic Mode

3. Screen has clouding/flashlighting/banding > solution: tell customer to switch to Dynamic mode

4. Other issues > state you have never heard of that before > tell customer to switch to Dynamic mode
post #501 of 6768
Quote:
Originally Posted by OugaBooga View Post

Hi, i would like to say that i HAD those 2 extra's Included with my C8000 plasma.I was asked if it was a used unit by BUZZ, it was NOT a used unit.
If i was sold a refurb unit it shure didn't look obvious & i doubt a "authorized" retailer would go to those levels to sell gear.
YES, MY C8000 had it out of box & since getting the es8000 i been wondering WHY i don't have it, is it a plasma ONLY feature?
Having day/nite saved me tonnes of time & i was amazed how it kept track of all my settings on different "inputs".
Maybe this is 1 of the reasons in the back of my mind i want another plasma ?
Enjoy your set, you will wait forever for a "perfect 1".......JUST enjoy if not defective !!!

Cal Day & Night modes have been available on all Samsungs, 6 series and higher, for the past several years.
post #502 of 6768
I feel your pain frown.gif

When has ANY customer service rep really helped ? Most of the time they just listen to the customer and then read off a stupid cheat sheet and act like they know more than you.
I say dumb , and they are actually getting paid for upsetting customers ? , again dumb.

I have ran into this problem so many times , forums , such as this one , and the web are the best forms of customer service that I know of.
At least on a forum such as this , you stand a chance of getting your question answered to a far better degree than calling any customer service number.

There was a time when customer service actually did some good , but sadly , that was "in a galaxy far far away ... in a time long long ago " smile.gif

We are mostly on our own , that is way forums are so important for getting the correct information.

We should get paid !! and the actual customer service reps should go home and rethink there lives and there future.

From a personal view , I find it very insulting when I have to be the one to educate a {any} customer service rep , if I can get past those stupid automated phone menus.

Just another part that is all so much fun in the 21st Century !! biggrin.gif

Electronics have become more advanced than there makers !!

Customer service reps need to read 2 books: Isaac Asimov's " I Robot " and Sun Tzu's "The Art Of War" , maybe then they will know the harm they can cause !

Later smile.gif

Gary 
post #503 of 6768
Does enabling the cal day and cal night modes make your warranty become void?
post #504 of 6768
That is a good question , however I would have to say NO.

Activating the "Day / Night " setting would be a normal thing that an ISF tech would do , so I must say that it in no way would void the {your} warranty.

You are only doing what Samsung should have done in the first place wink.gif

One should not be penalized , for another ones stupidity !! BUT , in the real world we often are.

You bought the tv , it is yours , if you throw a brick at it , then no , your warranty will not cover any repairs , but a simple calibration with activation of day / night , you will be just fine. smile.gif

Gary 
post #505 of 6768
Quote:
Originally Posted by Halimali View Post

Does enabling the cal day and cal night modes make your warranty become void?

Last time I voiced my opinion on this subject it didn't go well. I'm only mentioning this because you asked and I'm trying to help. I just read this a few days ago right here on this site, in a different thread:

"The CalDay Settings used by Kevin in his review seem to work well, but since CalDay and CalNight are ONLY available by going into the service menu it is HIGHLY recommended that most owners stay away from them when changing things themselves as one mistake can brick thier brand new TV and it wouldnt be covered by warranty..."


Once again I will stand by my opinion that it may come back to bite you later if you need some kind of warranty repair. Samsung doesn't want owners in there, plain and simple. Call Samsung and ask how they feel about it and see how they react to that question. It's up to each individual owner if it's worth the risk - I say no. Sure, those modes would be great if they were available. And they should be. But things aren't always as they should be, and even though it's wrong of Samsung if they hold that against you , the fact is there are enough stories and threads about this out there that it is safe to say it's certainly frowned upon by Samsung. These companies do their best to find a way out of covering the warranty anyways - and I say that from experience. My advice is not to give them any more reason to deny a future warranty claim. You really don't want to have to pay for repair on a set like this out of pocket.

My advice - wait 12 months, then go in and enable it if you feel confident that you won't screw anything up. After 12 months (or 15 months if you've registered the set on Samsung's website), your warranty will have expired, and then it won't matter. Keep out of that menu for these first 12 months, then go in if you must. That's just my personal advice.
post #506 of 6768
Quote:
Originally Posted by jedi29 View Post

That is a good question , however I would have to say NO.

Activating the "Day / Night " setting would be a normal thing that an ISF tech would do , so I must say that it in no way would void the {your} warranty.

You are only doing what Samsung should have done in the first place wink.gif

One should not be penalized , for another ones stupidity !! BUT , in the real world we often are.

You bought the tv , it is yours , if you throw a brick at it , then no , your warranty will not cover any repairs , but a simple calibration with activation of day / night , you will be just fine. smile.gif

Gary 

Please don't be offended by this, but I feel this is conjecture only. There is plenty of information out there to strongly suggest it will void the warranty - if they find out about it. I've posted several links lately that point to owners who have been denied warranty coverage by Samsung simply for going into the service menu. People have outright said Samsung denied them because they discovered the customer went into that menu. I'm just trying to make sure that everybody understands the risks. They risk bricking the set, as well as possibly voiding the warranty. Is it really worth it?

There's a reason why Samsung claims they will void the warranty if the owner goes in there, but won't void it if a pro calibrator does. The difference is obvious. A pro calibrator knows what to do and what not to do - and will not brick your set. The average owner may very easily make one mistake, and there goes the set, now they're calling Samsung and crying to them to repair it for free. That's the difference between a user going in there and a pro calibrator. It's called the service menu for a reason - it's intended solely for service professionals.
post #507 of 6768
Quote:
Originally Posted by eagle_2 View Post

Last time I voiced my opinion on this subject it didn't go well. I'm only mentioning this because you asked and I'm trying to help. I just read this a few days ago right here on this site, in a different thread:

"The CalDay Settings used by Kevin in his review seem to work well, but since CalDay and CalNight are ONLY available by going into the service menu it is HIGHLY recommended that most owners stay away from them when changing things themselves as one mistake can brick thier brand new TV and it wouldnt be covered by warranty..."


Once again I will stand by my opinion that it may come back to bite you later if you need some kind of warranty repair. Samsung doesn't want owners in there, plain and simple. Call Samsung and ask how they feel about it and see how they react to that question. It's up to each individual owner if it's worth the risk - I say no. Sure, those modes would be great if they were available. And they should be. But things aren't always as they should be, and even though it's wrong of Samsung if they hold that against you , the fact is there are enough stories and threads about this out there that it is safe to say it's certainly frowned upon by Samsung. These companies do their best to find a way out of covering the warranty anyways - and I say that from experience. My advice is not to give them any more reason to deny a future warranty claim. You really don't want to have to pay for repair on a set like this out of pocket.

My advice - wait 12 months, then go in and enable it if you feel confident that you won't screw anything up. After 12 months (or 15 months if you've registered the set on Samsung's website), your warranty will have expired, and then it won't matter. Keep out of that menu for these first 12 months, then go in if you must. That's just my personal advice.

Thank you Eagle for this explanation
I guess I will avoid doing that. I'm intending to get extended warranty and don't want anything that will make that warranty void.
Thanks
post #508 of 6768
Hi "eagle_2" , I had no idea that would be cause for warranty repair refusal , well you learn something new everyday !!

If that is the case , then there must be a lot of people who have voided there warranties.

The way that I looked at was that if calibration did not damage the set , then all would be fair and well , too bad that is not the case.

I have never had a tv ISF calibrated , so I can not speak from a personal view , but I know that most tech`s out there that work on behalf of tv manufactures often have very little knowledge on exactly how to fix a problem.

I had a Sony plasma , back in 05 thru 06 , and I had a ton of Q-Box failures and problems , it was under warranty , and the tech who came out said " not again" , so a call to Sony was made and the tv replaced by the one that I still have , the KDL-40XBR2.

That was the last year that Sony made PDP``s , as they knew of the problems with "Cable Cards" and there "Q-Box" interface.

O__well , thanks for the info , and on a side note , tv`s should be calibrated from the factory , but of course we both know that will never happen confused.gif .

Take care smile.gif

Gary 
post #509 of 6768
Quote:
Originally Posted by Halimali View Post

Does enabling the cal day and cal night modes make your warranty become void?

No, it definitely will not. You have been given information that is contrary to everything I know.

Fear mongering by others on this forum needs to stop. The only thing that could happen by accessing the SM that could invalidate a warranty would be if you pressed the wrong buttons, created a problem, and the display needed professional servicing as a result. That is worlds away from merely enabling the calibration modes.
post #510 of 6768
Resetting the smart hub did not fix my Skype no sound issue(external speakers). Not did it allow me to place it in "PC mode".


Can someone please try hooking their input up to hdmi 2 or 3 and try enabling PC mode? It's such an ordeal for to do this with it mounted on a flush mount.


I read the service manual and user manual reading warranty stipulations, nothing specifies it could invalidate the warranty but they are very broad as to what does...they could argue it does by how broad in their terms they are.
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