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Official Samsung PNxxF8500 Series Discussion Thread [No Street Price Talk] - Page 284

post #8491 of 11559
I purchased open box from blinq.com, $2200 for the 60". The tv worked absolutely perfect until the line appeared. I'm pretty sure I threw away the receipt so I will have to get them to send me another one I guess. I have the emails they sent me after I bought it. I will never buy an open box major electronic again.
post #8492 of 11559
Quote:
Originally Posted by Slickman View Post

I purchased open box from blinq.com, $2200 for the 60". The tv worked absolutely perfect until the line appeared. I'm pretty sure I threw away the receipt so I will have to get them to send me another one I guess. I have the emails they sent me after I bought it. I will never buy an open box major electronic again.
Buying "open box" doesn't have to be a mistake. Throwing away your receipt on a $2200 item is always a mistake.

You should still call Samsung with your serial number. Dithering around here at AVS is just that -- dithering. wink.gif

Bling seems to be some kind of search engine with some kind of jewelry connection. Did you actually buy your set from them?
post #8493 of 11559
Quote:
Originally Posted by Slickman View Post

I purchased open box from blinq.com, $2200 for the 60". The tv worked absolutely perfect until the line appeared. I'm pretty sure I threw away the receipt so I will have to get them to send me another one I guess. I have the emails they sent me after I bought it. I will never buy an open box major electronic again.

You're probably fine. If you paid by credit card that could be your receipt. I would suggest you start by contacting Samsung directly. The set hasn't been on the market very long, so little if any doubt that it's under warranty. Based on my experience with a defective E7000 you'll most like get a panel replacement, which includes most of the boards, so basically like getting a new TV. No reason to get worried yet.
post #8494 of 11559
Quote:
Originally Posted by htwaits View Post


Bling seems to be some kind of search engine with some kind of jewelry connection. Did you actually buy your set from them?

blinq dot com

Q
post #8495 of 11559
Quote:
Originally Posted by Slickman View Post

No one has posted an issue like mine before? I guess I'm the first one this has happened to. Shouldn't my tv be covered regardless? Don't all Samsung tvs have a 1 year warranty, I'm just saying because the tv hasn't even been out a year.

Slickman, no, you're the first to have this issue that I can recall. So it's not a typical QC or design issue like you see with the fans in the ZT/VT60, but it seems like some failed component. Either way, Samsung should take care of it.
post #8496 of 11559
Quote:
Originally Posted by abalone View Post

You're probably fine. If you paid by credit card that could be your receipt. I would suggest you start by contacting Samsung directly. The set hasn't been on the market very long, so little if any doubt that it's under warranty. Based on my experience with a defective E7000 you'll most like get a panel replacement, which includes most of the boards, so basically like getting a new TV. No reason to get worried yet.

I thought you needed a receipt, proof of purchase, and serial number to file a warranty claim with Samsung.
post #8497 of 11559
Quote:
Originally Posted by blklightning View Post

I thought you needed a receipt, proof of purchase, and serial number to file a warranty claim with Samsung.

You'll need to give them the serial # and date of purchase, but I don't know if they'll require you to send a copy of the receipt. I'm assuming you didn't pay with cash, so check or credit card receipt should be sufficient if they do. It wouldn't hurt to contact blinq.com for a receipt. The primary purpose of a receipt is to establish date of purchase, but this model hasn't been out for a year, so warranty expiration isn't really an issue. For future reference it's a good idea to keep receipts for significant purchases.
post #8498 of 11559
Guys, I really enjoy reading this thread as where I live am sure this F8500 will not be available. I currently own a Samsung E470 and I know it can't hold a candle to the F8500 but for now I have to enjoy the PQ. The funny thing here is that dealers don't stock those high end plasmas yet they have high end LEDs like last years E8000 & LGs 84" which is going for an astronomical ridiculous price of $21,000 ( live in Africa ;-)). Long story short guys enjoy those Tvs. I just wonder because sometimes I find the PQ on my set so good what you guys are experiencing with the F8500. Is the difference like day & night. Ken Ross thanks for your cool, informed and collected answers.
post #8499 of 11559
Greetings to this group. I have been an AVS Forum member for a few years now but just today purchased a PN51F8500AF and so had just joined this thread to start reading and learning. So at this moment I am saying I have read very little here but will be in the near future.

I have been just going through the basic setup steps, getting remotes and settings working, downloading manuals, firmware (not run yet) etc.. While I am extremely happy with the picture quality, I did run across one thing that if true I would find very frustrating.

Let me first explain, my previous television was a Samsung 50" DLP, but I wont sidetrack with the story of why it was replaced today. However about a year or so after I purchased that TV I noticed it "over-scanned" the input image. Using a calibration disc, I eventually determined I was losing about 1 1/4" of image on all sides that was cut off when everything was set to zoom 1:1. Samsung admitted it was known and their official position was that it is "commercially acceptable" and there were no settings in the TV to adjust horizontal/vertical position or size.

White from one TV channel or movie to another this would sometimes be problematic, there was one place you couldn't miss that it was actually occurring. Though completely unimportant, when my Dune player turns on it's screensaver, it bounces the "Dune" logo around the screen. When it would approach the edge it would always lose the 1 1/4" of the logo as it hit the edge and then came back.

So I'm telling you all this because today when my Dune player went into screen saver mode the same thing is happening, though not quite as bad, and not the same loss on each side. But it's enough that i feel it shouldn't be happening. I will soon be digging up the calibration disc I had and see what I can find out.

So my first question is, please tell me there is a way to adjust the horizontal / vertical settings on this TV. Or is Samsung just truly not finding this important enough to put it on such an expensive TV?

Thanks for any help.
post #8500 of 11559
Quote:
Originally Posted by Slickman View Post

I purchased open box from blinq.com, $2200 for the 60". The tv worked absolutely perfect until the line appeared. I'm pretty sure I threw away the receipt so I will have to get them to send me another one I guess. I have the emails they sent me after I bought it. I will never buy an open box major electronic again.
sorry to hear about the issue you are experiencing. i would think the email should serve just fine as a receipt. also just wanted to throw this out there (dare i?!) i have nearly 1800 hours on my set and all is still great! hope you get it resolved soon. problems are never fun but we are the pioneers of this new panel.
post #8501 of 11559
Quote:
Originally Posted by TODDAVS View Post


So my first question is, please tell me there is a way to adjust the horizontal / vertical settings on this TV. Or is Samsung just truly not finding this important enough to put it on such an expensive TV?

Thanks for any help.

Check the picture size setting and make sure it's on "screen fit". If it's on 16:9 it will have some overscan.
post #8502 of 11559
Quote:
Originally Posted by TODDAVS View Post


So my first question is, please tell me there is a way to adjust the horizontal / vertical settings on this TV. Or is Samsung just truly not finding this important enough to put it on such an expensive TV?

Thanks for any help.
As the previous member told you, use "screen fit" for the picture size option. No cropping in that mode. Enjoy!! I'd be updating the firmware of your tv to the current version before doing anything else.
post #8503 of 11559
Quote:
Originally Posted by abalone View Post

Check the picture size setting and make sure it's on "screen fit". If it's on 16:9 it will have some overscan.

Thanks to both of you for this. Does "screen fit" distort the image to get rid of the bars? (that's what I thought it was going to do), or does it respect the original aspect ratio, just make sure it's not overscanning?

I did find my calibration disc this morning (another thing I really need to learn how to use completely). It is cutting off 28 pixels on the bottom, 24 on the top, and over 30 on the right and left (max the calibration page shows).
post #8504 of 11559
Quote:
Originally Posted by TODDAVS View Post

Thanks to both of you for this. Does "screen fit" distort the image to get rid of the bars? (that's what I thought it was going to do), or does it respect the original aspect ratio, just make sure it's not overscanning?

I did find my calibration disc this morning (another thing I really need to learn how to use completely). It is cutting off 28 pixels on the bottom, 24 on the top, and over 30 on the right and left (max the calibration page shows).

Screen fit is a 1:1 pixel mapping for a 1080 image. It does not crop, over scan or distort if the source is true 1080. If you're not seeing that then it's likely your source. There is an adjustment to center the screen fit display, but I haven't had to use it so can't comment on it.
post #8505 of 11559
Quote:
Originally Posted by abalone View Post

Quote:
Originally Posted by TODDAVS View Post

Thanks to both of you for this. Does "screen fit" distort the image to get rid of the bars? (that's what I thought it was going to do), or does it respect the original aspect ratio, just make sure it's not overscanning?

I did find my calibration disc this morning (another thing I really need to learn how to use completely). It is cutting off 28 pixels on the bottom, 24 on the top, and over 30 on the right and left (max the calibration page shows).

Screen fit is a 1:1 pixel mapping for a 1080 image. It does not crop, over scan or distort if the source is true 1080. If you're not seeing that then it's likely your source. There is an adjustment to center the screen fit display, but I haven't had to use it so can't comment on it.

This is working fine, thanks!
post #8506 of 11559
Playing music seems to be an issue with this set, since the app is a giant static image. That's about stupid on Samsung's part. I tried to go into picture settings and turn the screen off, but that option is not available. Um, what the crap, Samsung?

edit:

Snapped a pic for reference. It does flash off for a split second in between tracks. Maybe that's enough to prevent retention? The screen saver does kick on, but when the track changes, that cancels it out. Wise design choice, Samsung.


Edited by blklightning - 7/14/13 at 9:18pm
post #8507 of 11559
blklightning, ^

have you tried screen wipe scroller? i havent used this app so dont know if it will work. i know it works when i pause netflicks. going off for a split second wont help deter retention as the static image is cumulative the longer you are using the app.
post #8508 of 11559
Quote:
Originally Posted by Slickman View Post

I purchased open box from blinq.com, $2200 for the 60". The tv worked absolutely perfect until the line appeared. I'm pretty sure I threw away the receipt so I will have to get them to send me another one I guess. I have the emails they sent me after I bought it. I will never buy an open box major electronic again.

I saw that ad, a few weeks ago.. I think they had it running on ebay at one point.. I would never buy an open box, unless it was very heavily discounted. There's usually a reason
it was returned in the first place, as you found out.
post #8509 of 11559
Quote:
Originally Posted by Tony1 View Post

I saw that ad, a few weeks ago.. I think they had it running on ebay at one point.. I would never buy an open box, unless it was very heavily discounted. There's usually a reason
it was returned in the first place, as you found out.

one usually doesnt know why it was returned. perhaps it was only returned because someone wanted a larger or smaller size? or a different manufacturer. doesnt automatically mean there was a problem with it. i happened to return a perfectly fine set only because i wanted the new model. absolutely nothing wrong with the one i returned, which then had to be sold as open box, where someone got a heck of a steal on it as i babied it! there are always two sides wink.gifsmile.gif
Edited by ljmart - 7/15/13 at 12:05am
post #8510 of 11559
Beware on putting screen fit rather than 16:9 because pixel shifter is disabled if it's screen fit mode
post #8511 of 11559
Quote:
Originally Posted by Tony1 View Post

I saw that ad, a few weeks ago.. I think they had it running on ebay at one point.. I would never buy an open box, unless it was very heavily discounted. There's usually a reason
it was returned in the first place, as you found out.

I don't think this was the reason they returned it, it took the line almost 2 months to show up. At $2200 for the 60" I thought it was a good deal.
post #8512 of 11559
Quote:
Originally Posted by echoesian View Post

Beware on putting screen fit rather than 16:9 because pixel shifter is disabled if it's screen fit mode

What is pixel shifter and why would it be dangerous to disable?
post #8513 of 11559
Quote:
Originally Posted by sooke View Post

What is pixel shifter and why would it be dangerous to disable?

It's a feature that shifts the image by a certain number of pixels on a timed basis to prevent IR and burn in. It only works in 16:9 mode, and can be configured in the System settings. In 16:9 mode the image is zoomed a bit so that there is some overscan compared to "screen fit" mode. If you have static images on the screen for extended periods then there is a risk of IR and potentially burn in and it's supposed to prevent that. With normal TV viewing it's not likely to be dangerous to use screen fit.
post #8514 of 11559
^ It's not dangerous, it just disables a questionable means of minimizing IR. Some people never use it. All it does is move the picture around a few pixels at a time. So if you were going to get IR, rather than it being a 'focused' IR, it would be somewhat blurred.

The only reason I ever take the display out of screen fit, is to avoid some channel's not broadcasting properly. These channels may show static white lines on the left and right or some other type of picture hash.
post #8515 of 11559
Quote:
Originally Posted by sooke View Post

What is pixel shifter and why would it be dangerous to disable?
Absolutely nothing dangerous about disabling the pixel shifter. Many people do it and consider it a useless feature. Mostly a gimmick to make the consumer feel better. And in fact often times you sacrifice pq by having it on.
post #8516 of 11559
Thread Starter 
Quote:
Originally Posted by blklightning View Post

I thought you needed a receipt, proof of purchase, and serial number to file a warranty claim with Samsung.
99.9% of the time that is a correct statment.
post #8517 of 11559
Quote:
Originally Posted by ljmart View Post

one usually doesnt know why it was returned. perhaps it was only returned because someone wanted a larger or smaller size? or a different manufacturer. doesnt automatically mean there was a problem with it. i happened to return a perfectly fine set only because i wanted the new model. absolutely nothing wrong with the one i returned, which then had to be sold as open box, where someone got a heck of a steal on it as i babied it! there are always two sides wink.gifsmile.gif

That is very true.. But I'd be to weary of the "unknown"..it could even of been a display model at the store, with many hours of usage on it, I remember someone on this site had that happen to them..
post #8518 of 11559
When I got the tv it was as if it was brand new, it was in the box and had all the plastic on it and nothing was opened at all. I just put in the request with Samsung. The repair center is going to contact me within 24 hours. Hopefully they don't charge to fix it. frown.gif
post #8519 of 11559
Quote:
Originally Posted by Tony1 View Post

That is very true.. But I'd be to weary of the "unknown"..it could even of been a display model at the store, with many hours of usage on it, I remember someone on this site had that happen to them..


does it really matter if it was a display at the store?...as long as there is nothing wrong with it

If the rate to half brightness is 100,000 as they say I dont think you have anything to worry about

The TV will be obsolete many times over at the rate TV's have aged in the past few years...before the 100K hours are up

I like to buy displays.....if the discount is high enough you can typically buy the extended warranty for the price of the display discount

In 2 to 3 years years or so when you are looking to resell the TV...that 1-2 years of warranty that follow the TV make it a lot easier and valuable sell


Has been in my experience anyway



Warren
post #8520 of 11559
I heard better 3D glasses can give you slightly better picture quality. With that said what are the best glasses to get for this tv? Are the Panasonic TY-ER3D4MU the best?
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