Originally Posted by kiltedscotsman
Chad, if that is aimed at me, then please come out and say so. If not, I apologise, for any misapprehension.
I don't think anyone is saying that GS cali's are perfect. One cannot get imperfect consumer electronics to be perfect. But to state that "try to convince everybody that GS calibrations really are good." is essentially stating the opposite.
Let's be clear. A proportion of GS and other chain shops cali's are good, and some are average or poor.
There's good and average tradesmen. Good and average plumbers. Good and average calibrators. Do GS calibrators make mistakes? Of course. We all have and do make mistakes. If a client is unhappy with a GS cali, they can call a customer service number (toll free) and request a recall with a different, or even senior member. And again, and again. Until they get it right. A refund is even an option. EVEN if a cali is within broadcast standards, if a cx isn't happy, they can approach the shop/BBY and ask for a refund.
Does everyone do that? Who here would give a cx a refund, EVEN if the calibration was good and you knew your work to be so? I certainly could not afford to.
If I was a plumber, would I slag off "petes plumbing" which is a 'chain' of sorts of plumbers here in my home city? No. I think it's unprofessional. If anything if a GS calibrator comes to me (and I frequently talk to several of them and talk shop and generally shoot the breeze over coffee and they are just regular guys and girls like anyone) and asks me for help, or my opinion, will I help him/her? Yes. Because we all are working towards the same goal. I do not believe for one minute that GS calibration men and women go out of their way to be incompetent at what they do.
Further, you stated "he did not care about the customer's wishes at all". What do you mean by this? Maybe he did care, but the customers wishes were going against established standards. Did he set the Tv for use in a bright room when it was a dark one? Vice versa? Or did he not apply an adjustment based on a consumer 'preference'? If the latter, then surely how a cx 'likes' the resulting image is irrelevant, if it has been done to standards? Please clarify that point. Thank you.
Disclaimer: I do not work for GS.
Yes, it was aimed at you, and now that I have reflected on it I do apologize for my rudeness. I said it because it sure does sound like you work for them and are just trying to come in here and do some damage control. Just sayin.' But I see your disclaimer and will not dispute it.
I agree with some of your points about the good/bad tradesmen, etc. However, consider this:
If an independent calibrator isn't very good, he won't be in business for very long; or at the least he won't be very successful at keeping it his bread and butter job. Calls for calibration just by being listed on the ISF and/or THX websites are not nearly enough to be successful in this trade; you have to get lots of word of mouth recommendations and repeat customers for this to be anything but an occasional part time job.
What happens if a GS calibrator isn't very good? Does corporate fire him, or cut him back to 5 hours a week? Probably not, unless he's unusually obnoxious. Most likely, if he's just going through the motions, following BB's rules but cutting corners in the cal, nothing would happen. He'd still get just as much business as always, because he's got BB selling the service.
Most independent calibrators including myself do go back and make free follow up visits if there's something about the cal that the customer doesn't like. However, it's an important to make sure everything is looking good to you and the customer before you leave and educate the customer about what you're doing and why. When both those things are done, and you've done everything to the absolute best of your ability, free follow ups are very rare; and requests for refunds are virtually nonexistent.