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The 'Official' 2013 Denon "E Series" / "X Series" AVR Model Owner's Thread & FAQ - Page 125

post #3721 of 6967
Ever find out what the x4000 update was?
post #3722 of 6967
I hope the Denon cognoscenti here won't mind a playback question concerning UBS or network files. I'll admit that I haven't tried to read the full thread (124 pages!), but I did a search for an answer and didn't find what I was looking for.

So here goes...

I've had my X4000 for about two months now - very happy with it. But lately I've been trying to understand playback of digital files from from a USB or networked source (NAS), and I'm running into problems. Here's the scenario...

The X4000 has no trouble seeing my NAS, navigating to the folder I want to play from, and seeing the music files within (individual tracks in WAV format). Likewise with any USB drive that I plug in (WAV or MP3 files). The trouble starts when I try to get the file(s) to play. I select a file, hit enter.... and nothing happens. I do see a change on the display: the timing indicator sits at 00:00, and the percentage stays at 0%. Hitting anything else on the unit or remote does nothing. The track simply doesn't play. This behavior is the same from both a USB source, or any file found on my NAS.

So what am I doing wrong? Or what extra do I need to do?

Shouldn't the track start to play? And if it does, will it automatically move to the next track when the one playing is finished (I see very few options for playback control).

An additional question for those in the know about network playback and computer audio - is there any software (besides iTunes or Window Media Player) that can see my NAS music collection and control it's playback through a device on the network (like the X4000), doing so from a tablet? I'd love to not have to consider an audiophile network streaming device just to get the kind of playback and control I'd like from my stored music files.

Thanks in advance for any ideas that might help!


Rich
post #3723 of 6967
Quote:
Originally Posted by ArthurL View Post

I've finally made my way back into the Denon family after a frustrating experiment with an Onkyo TX-NR709...I am now a proud owner of an Denon AVR-X4000. So far, everything has been better than expected with this receiver!

Welcome back! Enjoy your new 4000. JT
post #3724 of 6967
My X2000 which I have had for a couple of months now is acting up. In fact I had exchanged my earlier X2000 two months back because of an audio switching issue, but now I'm beyond the exchange/return window frown.gif
The issue is: the audio volume level randomly drops low (by quite a bit) and after a brief period comes back to the original level. I first noticed it when I was watching something on Apple TV. I first thought it was an issue with Apple TV, but now I see that this happens on my Cable box input also. I tried turning off dynamic volume and dynamic eq but it didn't help. Anyone else facing this issue with the X2000?
post #3725 of 6967
Quote:
Originally Posted by FujiRich View Post

I've had my X4000 for about two months now - very happy with it. But lately I've been trying to understand playback of digital files from from a USB or networked source (NAS), and I'm running into problems. Here's the scenario...
The fact that you can't play the files from your USB stick kind of rules out problems on your NAS. Since you can browse the files on the stick, it was recognized correctly. Shouldn't be a problem with file permissions either.

There would be a few troubleshooting steps you could take on your NAS, but with the USB not working either, I'd say the problem lies with the AVR...
post #3726 of 6967
Quote:
Originally Posted by Brian Fineberg View Post

Ever find out what the x4000 update was?

As I never got one on my unit, I'm guessing it was an old update the OP's unit had not previously loaded.
post #3727 of 6967
Quote:
Originally Posted by scientifix View Post

My X2000 which I have had for a couple of months now is acting up. In fact I had exchanged my earlier X2000 two months back because of an audio switching issue, but now I'm beyond the exchange/return window frown.gif
The issue is: the audio volume level randomly drops low (by quite a bit) and after a brief period comes back to the original level. I first noticed it when I was watching something on Apple TV. I first thought it was an issue with Apple TV, but now I see that this happens on my Cable box input also. I tried turning off dynamic volume and dynamic eq but it didn't help. Anyone else facing this issue with the X2000?

If you have already ruled out the issue being a result of Dyn Volume being enabled, then the next step would be a soft reset by unplugging the unit for 10 minutes. Beyond that if still no joy, a microprocessor reset after using Web Control to SAVE the config file to a PC.
post #3728 of 6967
Quote:
Originally Posted by FujiRich View Post

I hope the Denon cognoscenti here won't mind a playback question concerning UBS or network files. I'll admit that I haven't tried to read the full thread (124 pages!), but I did a search for an answer and didn't find what I was looking for.

So here goes...

I've had my X4000 for about two months now - very happy with it. But lately I've been trying to understand playback of digital files from from a USB or networked source (NAS), and I'm running into problems. Here's the scenario...

The X4000 has no trouble seeing my NAS, navigating to the folder I want to play from, and seeing the music files within (individual tracks in WAV format). Likewise with any USB drive that I plug in (WAV or MP3 files). The trouble starts when I try to get the file(s) to play. I select a file, hit enter.... and nothing happens. I do see a change on the display: the timing indicator sits at 00:00, and the percentage stays at 0%. Hitting anything else on the unit or remote does nothing. The track simply doesn't play. This behavior is the same from both a USB source, or any file found on my NAS.

So what am I doing wrong? Or what extra do I need to do?

Shouldn't the track start to play? And if it does, will it automatically move to the next track when the one playing is finished (I see very few options for playback control).

An additional question for those in the know about network playback and computer audio - is there any software (besides iTunes or Window Media Player) that can see my NAS music collection and control it's playback through a device on the network (like the X4000), doing so from a tablet? I'd love to not have to consider an audiophile network streaming device just to get the kind of playback and control I'd like from my stored music files.

Thanks in advance for any ideas that might help!


Rich

Are these stereo only files? Are they free from any images or video?
post #3729 of 6967
Quote:
Originally Posted by ArthurL View Post

I've finally made my way back into the Denon family after a frustrating experiment with an Onkyo TX-NR709...I am now a proud owner of an Denon AVR-X4000. So far, everything has been better than expected with this receiver!

Welcome back. Be sure to review posts #3-6 on page 1 of this thread for some helpful setup and troubleshooting tips.
post #3730 of 6967
Just hooked up my denon x1000 via HDMI and of course the setup assistant is greyed out and I am unable to access it. Thoughts?
post #3731 of 6967
Try unplugging the AVR for a few minutes. You can also just plug in the setup mic and that should activate it.
post #3732 of 6967
Just plugged in the mic and it says "Loading" but then nothing happens. Its just continuously trying to load. I will try unplugging for a few minutes and see if that helps.

Tried unplugging and restarting. The setup assistant came up but it simply said "Loading" and nothing happens. Maybe I bought a dud. Audyssey will not work and the setup assistant will not work.

Is it okay that I plugged in all my speakers and components prior to running the setup assistant?

Update: Called Denon support and after trying a few different things they told me to take it back to best buy. Just got home with unit #2. Hopefully I have better luck this time. Me and Denon are off to a rocky start.
Edited by tlinnert - 11/27/13 at 1:15pm
post #3733 of 6967
Quote:
Originally Posted by jdsmoothie View Post

Are these stereo only files? Are they free from any images or video?
Some of the files are in folders with album art images (none above 300x300 resolution). Some are just individual files. No video files whatsoever.
post #3734 of 6967
Thread Starter 
Try making a copy and deleting the album art. I bet there's some weird goof with some metadata.
post #3735 of 6967
Quote:
Originally Posted by tlinnert View Post

Just plugged in the mic and it says "Loading" but then nothing happens. Its just continuously trying to load. I will try unplugging for a few minutes and see if that helps.

Tried unplugging and restarting. The setup assistant came up but it simply said "Loading" and nothing happens. Maybe I bought a dud. Audyssey will not work and the setup assistant will not work.

Is it okay that I plugged in all my speakers and components prior to running the setup assistant?

Update: Called Denon support and after trying a few different things they told me to take it back to best buy. Just got home with unit #2. Hopefully I have better luck this time. Me and Denon are off to a rocky start.

Yes, it's okay to plug in the speakers before running the setup assistant, although note if a soft reset (unplugging the power cord) doesn't work then last step before returning a unit is to reset the microprocessor (see post #5 of this thread).
post #3736 of 6967
Hi All

I just bought the AVR X-2000 and waiting for it. In the meantime I'm planning my setup and I have an HDMI ARC question. If I setup my TV to send audio via ARC when watching Netflix, what source (input) should the Denon be in order to listen to the audio send back from the TV.

Thanks smile.gif
post #3737 of 6967
Hmmmm ..... "TV". smile.gif
post #3738 of 6967
Just to give an idea of there not being any real "reference" volume in music recordings ... I'm listening to some Allman Brothers Band tunes at master volume -20db in Multi CH Stereo mode (so will be louder) and on average the volume level is 80db with some songs averaging 90db as measured by my Rat Shack SPL meter. eek.gif
post #3739 of 6967
Quote:
Originally Posted by jdsmoothie View Post

Hmmmm ..... "TV". smile.gif

Thanks, I didn't see a "TV" button in the front panel diagram but after scanning through the manual I saw the remote control picture and saw a button for "TV Audio" so I guess that's it. I should get mine on Friday so I'm sure I'll be back to this forum I have questions.
post #3740 of 6967
Quick question gang. Just picked up the E300 and when I ran the Audyssey MultEQ setup it failed on my subwoofer test. My sub is a HSU VTF-2 MK that's about 10 years old or so. I thought it was working just fine with the older Denon I was replacing, so my initial thought was that I just bought a dud E300 with a bad sub pre-out port; so I exchanged it for a new one. However, the replacement unit is giving me the same result....failed output to my sub. I'm only hearing just very faint heartbeats during the test (even with the audio on the sub turned all the way up, instead of being in the middle 12 o'clock position), and the Audyssey mic isn't picking anything up. Now I think my sub may be dead. I've tried manual settings, and different cables to no prevail. Also, the power light on the back of the sub stays green all the time when in Auto mode - I wanna say it used to turn red after a while when no signal is sent, i.e. like a standby mode.

So my question is this? How or where can I test my subwoofer to know if it's bad or not? I've been out of this AVR stuff for 15-20 years, so I have no clue what to do next if my sub is dead, other than buy a new one of course. I'm bummed out because I thought all along my sub was working with my older receiver. Who knew it would take buying a new AVR to discover my sub has been dead (for how long I have no idea). Any suggestions before I ditch this sub? Is there an aftermarket for spare parts or casing? Or are these things easy and cost effective to fix? I assume HSU won't support this old of a model, but it seems like a waste to throw it out.
post #3741 of 6967
Whenever you run Audyssey, the sub should be set to ON vice Auto which can then be changed back to Auto when the calibration has been completed. Also try replacing the coax digital cable (use a yellow composite video cable as suitable substitute). If still no joy, then you've likely got a dead sub. frown.gif I'd give HSU a call and see what they say though rather than simply replacing it.
post #3742 of 6967
You could also check for electronics repair stores in your area. If there are any used gear shops around they would probably either have repair in house or at least recommendations.
post #3743 of 6967
Quote:
Originally Posted by rocan View Post

I just purchased the x2000 2 days ago, setup siriusxm with no issues. After applying a firmware update, I can no longer receive siriusxm. After I login, it just keeps me at the "account info/sign out" selections. Before the update, it would just go into siriusxm, and I would select my channel. I talked with tech, and I reset the internal network card, and CPU with no luck. I changed my password like was posted here, but still no luck. The only thing that changed was the update. Anyone heave any ideas?

If a soft reset does not help, then try doing the "network reset" (see post #5 of this thread) a few more times in succession.

http://www.avsforum.com/t/1465528/the-official-2013-denon-e-series-x-series-avr-model-owners-thread-faq/0_100#post_23134213
post #3744 of 6967
So I have a little amp connected to zone 2 with the speakers connected. I've powered on zone 2 and set its input to "source". I assume it should play any audio from whatever input I have set on the X1000. But I'm getting no sound. Am I missing something obvious to get sound out on zone 2?
I see an option (on/off) for all zone stereo but when I turn that on my main sound cuts out.
post #3745 of 6967
^^
On the X1000 and X2000, you can use "All Zone Stereo" to pass the same stereo audio playing in the main zone to Zone 2, otherwise the only sources that will play to Zone 2 would be the on board network sources (Pandora, Spotify, Airplay, Tuner, etc.) or those sources connected with an analog audio cable, otherwise HDMI and digital audio will not pass to Zone 2.

For more information, please review the Zone 2 section in my post #3 of this thread linked below ....

http://www.avsforum.com/t/1465528/the-official-2013-denon-e-series-x-series-avr-model-owners-thread-faq/0_100#user_M
post #3746 of 6967
Quote:
Originally Posted by jdsmoothie View Post

^^
On the X1000 and X2000, you can use "All Zone Stereo" to pass the same stereo audio playing in the main zone to Zone 2, otherwise the only sources that will play to Zone 2 would be the on board network sources (Pandora, Spotify, Airplay, Tuner, etc.) or those sources connected with an analog audio cable, otherwise HDMI and digital audio will not pass to Zone 2.

For more information, please review the Zone 2 section in my post #3 of this thread linked below ....

http://www.avsforum.com/t/1465528/the-official-2013-denon-e-series-x-series-avr-model-owners-thread-faq/0_100#user_M

I had tried that but heard nothing (the all zone stereo). You saying it again, I tried again. Turns out volume needs to be significantly higher when in stereo then when doing my normal 5.1 audio. I had thought all audio cut out but turns out just had to crank audio up to 50ish.

I'll try airplay next, thanks!
post #3747 of 6967
Quote:
Originally Posted by jdsmoothie View Post

Whenever you run Audyssey, the sub should be set to ON vice Auto which can then be changed back to Auto when the calibration has been completed. Also try replacing the coax digital cable (use a yellow composite video cable as suitable substitute). If still no joy, then you've likely got a dead sub. frown.gif I'd give HSU a call and see what they say though rather than simply replacing it.

Thank you for replying. I did try with the flip switch ON at least a dozen times, as well as swapped out 3 cables. The fact the replacement unit behaved exactly the same as my first unit makes me think it's the sub and not the receiver. I'm now feeling bad I returned a good unit to the store and told them it had a bad sub pre-out port (doh!). I'll reach out to HSU next week to see if there's anything they can do. If not, maybe I'll try a repair store as also suggested before I just throw it out. Seems like it's still in mint condition (other than the fact the amp or something is bad) because it's been sitting stationary for 10+ years. Thanks again.

Edit: Regarding the E300/Audyssey, despite being the low-end Denon it most definitely has breathed new life into my existing speakers (also 10 yr old Ascend Acoustics CBMs FL and CMT C). They are pumping out so much deep clean bass now I may not even need a new subwoofer, as sacrilegious as that sounds (no pun intended). Why did it take me 25 years to upgrade my AVR.....?
Edited by MWD1001 - 11/28/13 at 3:32pm
post #3748 of 6967
Hi -

Last month I picked up a Denon E300 to go along with my Samsung LN52A550 tv (2008 model) and Comcast X1 cable. For some reason while watching a live broadcasting or DVR recording, my sound will drop to a very low volume (not mute, no complete loss) and then fade back into normal volume over an elapsed time of > 1.5 - 2 seconds. It is very irritating, and I can't find a solution to the problem anywhere... nor can I find anyone on the web with a similar problem.

It does NOT happen when i'm listening to Pandora through the X1 box, so I don't think it's a handshaking problem... and it does NOT happen when using the ps3. Only during cable broadcasts. I've updated both the X1 and a/v to their latest firmwares and changed out all HDMI cables to Amazon basic.

I have the harmony 650 remote which has the proper start sequence... BUT the X1 box does not turn off with the remote.. so it's always on. This would seem to indicate a hand shaking problem but if that was the case I would expect the problem to occur when using the X1 Pandora app.. or no?

Any help would be appreciated. Happy Thanksgiving!

Matt
post #3749 of 6967
Reposting the question is still going to get the same response .... handshake issue with the cable box. Connect it directly to the TV with optical to the AVR.

http://www.avsforum.com/t/1465528/the-official-2013-denon-e-series-x-series-avr-model-owners-thread-faq/0_100#user_L11
post #3750 of 6967
Ok, I'll try it out when I get back home, thanks.
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