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On-Q LyriQ keypad will not switch sources

post #1 of 9
Thread Starter 
I have a prewired 4 source 8 zone On-Q LyriQ system in my house. I run four zones. 3 of the zones work fine with different sources. 1 of the zone keypads will not change sources. Its stuck on source 1. I used to have the same problem with other keypads but finally they started working.

Anyone seen this problem and know how to fix?
post #2 of 9
Quote:
Originally Posted by JDErickson84088 View Post

I have a prewired 4 source 8 zone On-Q LyriQ system in my house. I run four zones. 3 of the zones work fine with different sources. 1 of the zone keypads will not change sources. Its stuck on source 1. I used to have the same problem with other keypads but finally they started working.

Anyone seen this problem and know how to fix?

Same issue here - any solution? Even replacing the keypad doesn't solve.
post #3 of 9
Did you swap the keypads among the zone outputs back at the hub? Is it just one zone? Isolate the problem to either the keypad(s), wiring, or the hub unit. It's possible one zone connection has gone bad - if you have unused zones available, swap the wires around.
post #4 of 9
Quote:
Originally Posted by jautor View Post

Did you swap the keypads among the zone outputs back at the hub? Is it just one zone? Isolate the problem to either the keypad(s), wiring, or the hub unit. It's possible one zone connection has gone bad - if you have unused zones available, swap the wires around.

Have tried multiple keypads and moved the hub wiring around, same result. Wondering if there is an issue with the wire itself. that's my next thing to test.
post #5 of 9
Quote:
Originally Posted by Shawne Kleckner View Post

Have tried multiple keypads and moved the hub wiring around, same result. Wondering if there is an issue with the wire itself. that's my next thing to test.

I have this same issue, but all 5 keypads are stuck on source 1. 4 source 8 zone lyriq system also. Did anyone figure out a solution?
post #6 of 9
I think our issue was a bad single source output. Once I removed source 4 (and unplugged it from the third jack on the control unit) I could switch sources on all keypads.
post #7 of 9
Thanks for the reply. My installer is telling me I may have to replace the entire hub, maybe due to a lightening strike. It turns out only 2 of the 3 source inputs are not working. The rest of the panel seems fine. But, the red infared light is on and I dont think that red light is normally on. That makes me think the hub is not working 100%.

I hate to replace the entire hub if I can replace only the bad source inputs.

Did you replace the source inputs or the whole hub?

Here is one for $215...
http://www.discounthomeautomation.com/On-QLegrand-lyriQ-4-Source-8-Zone-Distribution-Module-OQAU1002?AdID=12950cm00cm0OQAU1002
post #8 of 9
I just replaced the hub itself. You can buy on amazon.com for a reasonable price.
post #9 of 9
I just ordered the hub and I will report back the results.
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