Wow you guys. First off, I posted my story to share with the group on my experience with a faulty unit. YES FAULTY. Do your receivers shut themselves off over and over, did yours make a loud pop that could have potentially done damage to your new speakers??? Would you risk keeping it running? Do you think if it damaged my speakers Pioneer would cut me a check for them? When a retailer agrees to sell an item on behalf of a manufacturer, no matter how good a deal, the retailer needs to back it up. Like I said, ALL MANUFACTURERS will tell you to bring an item back to the place of purchase if you are within you return timeframe from the retailer. Have any of you been on phone support for an item? All they will tell you to do, from experience, is unplug it, try it in a different outlet, does problem persist? This is my 3rd Pioneer receiver. First one I used for about 5 years then upgraded, the Elite was used for about 3 years then upgraded, neither had ever had any issues, or instances like this one did. I am a retail manager, and I see plenty of things come back, TV's that were obviously dropped from wall mounting, speakers punched in, things claimed as new that were at least a year old or more. Items get returned, and sent back through a claim or return center. Credit is issued from manufacturer to retailer, the circle of life. As far as "shooting a golden goose", retailers carry items based on sales, returns are rarely figured in unless an obscenely high percentage are brought back for manufacturer defects. Pioneer obviously had some inventory build up, or a huge order to fill for these, Its bound to happen that a few bad units were shipped. I have always been a fan of Pioneer, my GPS head unit in my Tundra is even a Pioneer, but I have no problem returning a unit that is not operating correctly within its return policy. On top of that, if Costco really cared about frivolous returns, they would have at least verified that it was the correct receiver being returned, 2 people helped me and neither one unwrapped the receiver to even see that it was in fact the same item, just opened the box and verified that a remote and power cable were included. In then end, they made their customer happy at no cost to them. Do none of you understand how retail works???? I'm honestly trying to understand your frustration with this situation. I could have just returned it, but I pulled up the manual and followed the steps, except for one, because Pioneer would have said one thing after finding out the date of the purchase.....return the item to the retailer you purchased it from as you are within you return/refund timeframe. There was not lack of understanding or operating the unit, All connections were checked out, even though it happened with a software operation in Pandora, and while using an HDMI connected device in my Dish Network DVR. Also, I failed to mention initially, because I didn't see getting flamed over the topic, I called Costco to verify they had more before unhooking it, I told him what it was doing, and his exact words were "Bring that thing back in, I am showing 3 onhand so we should have no problem taking care of you". Which is exactly how I treat my customers, and expect to be treated as a customer wherever I shop, but especially at a place that I pay to shop at!!! That is all I have to say on this matter. If you have anything else to say regarding this, please PM me so this thread can get back on to what is important, experiences and info on this great receiver.