Originally Posted by red ears
Well, FedEx picked up the MLores this morning. When I was repacking them last night I realized that the single strip of packing tape around the belt line could easily give way while being manhandled in a freight hub. It would be easy to break open the box and possibly damage it. I feel certain now that this is what happened and not that this was some crass B-Stock flip. Somewhere in FedEx they got another box that was bigger than standard Tekton, dropped the speaker in it, and put only one piece of foam back. I'm surprised the speaker wasn't damaged more than it was. It could have happened at the hub locally, who knows?
There are certainly times when any shipping company will damage a delivery. But more often than one might think, the problem lies with the person or company shipping it.
The way you or I may move something like a speaker that's in a box is far different than what happens when it shipped. It's normal for such boxes to be slid, dropped, tossed, etc. The item is expected to survive such handling provided its been packed properly. There are numerous companies whose purpose is to test your package according to various industry standard protocols. Not only do you pay for the service but you have to be prepared to sacrifice product to do so. It's the cost of doing business. Now some of these test you can try and replicate on your own and maybe that'll be sufficient to ensure a high degree of successful product deliveries. And even if you can pretty much ensure no normal damage, it may be you still have to make changes. Maybe double boxing is adequate. Maybe double box oping with hard styrofoam internal corner protectors is needed. Maybe the speaker needs to also be placed in plastic or a sof cloth. Maybe the construction of the crossover needs to be modified - the type of connectors, gluing down of sundry parts, it's location and method of attachment. Maybe you can't get by with two piece boxes but need to have special boxes designed and made to accommodate your product. Why you may even find the best way to ship your product is by freight shrink wrapped on a pallet.and not FedEx or UPS.
Whatever it is, you can be sure Eric Alexander has not done his due diligence whether through ignorance or outright neglect.
Still the situation didn't work out and I dread the ensuing battle to come as I am no longer interested in Tekton.
I suspect that means you'll be on the hook for S/H both ways. I hope you're successful in disputing this but so long as you continue to buy into th BS explanation that their 'production manager' offered you're SOL. Might be that you're SOL either way because one thing seems clear from reading these threads is that Tekton is most concerned about not incurring any liability costs. In the future, I hope you continue to post about your experience when potential customers ask about the company. Some will say you've got an ax to grind and are repetitious. No more so than a person who buys a product and does not tire of saying how pleased they are.