or Connect
AVS › AVS Forum › Audio › Speakers › TEKTON LORE OWNERS!!!
New Posts  All Forums:Forum Nav:

TEKTON LORE OWNERS!!! - Page 9

post #241 of 280
That packaging is unacceptable! Do you have pictures of each speaker in the box that you can send to Tekton as part of the claim...if not you may want to photograph the piles of packing material beside each box to show the difference.

As for the sound...it took the Lores 50 hours to sound decent...100 hours to sound good and 200 hours to really sing.
post #242 of 280
Of course it's unacceptable. Why the product manager was certain that somehow while the speakers were in transit, a dastardly and nefarious person such as myself, must have surreptitiously opened the box and emoved some of the packing material. This was undoubtably done to besmirch the fine name of Tekton all the while working for a competitor.
post #243 of 280
Im sure if Eric would increase his customer service by 5% he would increase his sales by 25%.

Eric i am sure you are reading this thread since 100% of your sales are coming from the internet just rememer 2 things.

1. the customer is always right
2. the one thing you cannot buy is your reputation

I am in the speaker market and have been looking at a new pair of speakers and am considering the Lores and likely upgrade down the road to a full 5.1 system. I have read a few complaints where the odd person gets a blown tweeter cause the poles may have been hooked up incoorectly, or a few where there is poor shipping. Eric, please do yourself and your booming company a favor and hire yourself a product service manager that can professionaly deal with customer service complaints. You may be a brilliant engineer and we all applaude you for your skills in design, but common, - I don't need to keep reading over and over again where customers have a issue and you are the one yelling at them. blaiming the mistakes on the customer. If it takes 4 months to ship a speaker, tell your customer that. Under promise and over-deliver. What I am reading is completely uncalled for. You should be appologizing, and fix the issue and move on! Even if it costs you a few dollars consider it the cost of doing business, yet the rewards will reap themselves down the road through repeat customer business and new customers that are not affraid they may buy a lemon. If you cannot afford to hire a customer service manager then raise your prices 5%, or take a course and do things the right way.. These speakers are already a steal. Do you think any of the people you have mistreated are going to come back and buy more speakers from you? How many sales have you lost because people don't want to take a gamble and risk getting skrewed. I know I can count at least one pending sale.

I wish you the best.
post #244 of 280
Quote:
Originally Posted by RN2013 View Post

That packaging is unacceptable! Do you have pictures of each speaker in the box that you can send to Tekton as part of the claim...if not you may want to photograph the piles of packing material beside each box to show the difference.

As for the sound...it took the Lores 50 hours to sound decent...100 hours to sound good and 200 hours to really sing.

Your comments on break in are notable. EA, quoted in an online review, mentioned 5 to 10 hours! That has stuck in my mind and got me worried that not only did we have a shipping problem I might be getting something that will never sound good. The only thing I've heard that sound worse are Lowthers out of the box. Unfortunately, speaking with Mr Tekton is like talking to an opposing lawyer as he will say nothing or dominate the conversation. Explaining to people these have a long break in is important to customers not being jacked up on cognitive dissonance. Granted, most manufacturers will send out test mules fully broken in so when you get a totally constipated fresh unit you are overwhelmed at how awful it may sound.
post #245 of 280
Quote:
Originally Posted by Chu Gai View Post

Of course it's unacceptable. Why the product manager was certain that somehow while the speakers were in transit, a dastardly and nefarious person such as myself, must have surreptitiously opened the box and emoved some of the packing material. This was undoubtably done to besmirch the fine name of Tekton all the while working for a competitor.

This seems to be the pat story. It seems "highly unlikely" that the standard box would burst open necessitating a FedEx field repair using a bigger box and no insulating foam. It kind of makes one doubt everything.
Edited by red ears - 11/27/13 at 3:17pm
post #246 of 280
Red Ears...one more thing...the lores, and probably other Tektons, are sensitive to the electronics. In my case, switching to the oppo 103 made a huge difference. What are you using?
post #247 of 280
Red Ears...also..no matter the electronics, get them running at least 5-8 hours a day...even at a moderate volume and if they don't sound great by 20 days, then notify Tekton via phone and email that you are invoking the 30 days and returning them and need a RA number.
post #248 of 280
Red Ears

And finally...if they don't work out...chalugadp's Oriels are a steal at the price he is offering...good luck!!
post #249 of 280
Quote:
Originally Posted by RN2013 View Post

Red Ears

And finally...if they don't work out...chalugadp's Oriels are a steal at the price he is offering...good luck!!

You mean I should raise my price ?biggrin.gif
post #250 of 280
]
Quote:
Originally Posted by RN2013 View Post

Red Ears...one more thing...the lores, and probably other Tektons, are sensitive to the electronics. In my case, switching to the oppo 103 made a huge difference. What are you using?

I use a 103 feeding a LePai 2020a modified by NSMT. The LePai is more vibrant and alive than my big HK stereo receiver. It pumps more and faster bass than the HK and has more flexible tone controls. All for a whopping $127! It is not something to be laughed at. I have a box full of $100 Class D amps and this is a bargain hunters dream. (I have a Decware Zen in retirement and that is one reason I wanted an efficient speaker.) Oh, the LePai has been driving the heck out of my 86db Usher 520's.
Quote:
Originally Posted by RN2013 View Post

Red Ears...also..no matter the electronics, get them running at least 5-8 hours a day...even at a moderate volume and if they don't sound great by 20 days, then notify Tekton via phone and email that you are invoking the 30 days and returning them and need a RA number.

I'm not confident that these will turn out to be pleasing speakers. Although, I have been thinking about an alternative situation with these speakers in that area. Problem is if you suggest something it will only be verbal and when time comes to address a situation I'm afraid it will all be forgotten.


These missteps are costly when they happen. I have a bud who is about to cross Pendragons of his list because of this incident. There is a difference between taking a $650 chance and a $2500 one.
post #251 of 280
I'm sure he's lost a lot of potential customers because of the way he conducts his business. I was interested in the Enzo's and I was willing to wait for them but because of the problems I've read about in these forums I decided to go with other speakers. His unwillingness to honor his warranty was the deal breaker for me. I just don't get his reasoning for not giving the customer a $50 +/- tweeter when it blew. You just can't justify that, it makes absolutely no sense.
post #252 of 280
We'll see if he can do the right thing soon.
Edited by red ears - 11/27/13 at 8:57pm
post #253 of 280
Red Ears, the good news is that you have time and some nice equipment to work with to see if the speakers improve. Don't forget to try different toe in angles as well.

I think it is true that very efficient speakers can seem more forward or somewhat bright...maybe because of their dynamics being different than what we are used to.

If it ends up that they sound as good as they look and are keepers, I would insist that Tekton send you a jar of the red paint for touch up...and a new box and packing in case you ever sell them!
post #254 of 280
Quote:
Originally Posted by RN2013 View Post

Red Ears, the good news is that you have time and some nice equipment to work with to see if the speakers improve. Don't forget to try different toe in angles as well.

I think it is true that very efficient speakers can seem more forward or somewhat bright...maybe because of their dynamics being different than what we are used to.

If it ends up that they sound as good as they look and are keepers, I would insist that Tekton send you a jar of the red paint for touch up...and a new box and packing in case you ever sell them!

Do you work for Tekton? smile.gif

They have shown signs of opening up and they are the opposite of shrill. They have been dead and lifeless. I have sent a proposal to Tekton and asked for a reply by email not voice mail. I'll bet I won't get that and I'll be packing these things up late tonight for tomorrow's pickup. Tekton One is very much a control freak and wants things his way. Just haven't experienced that in the retail world from an owner. If these go back, I'm done. It is too risky dealing with them.
post #255 of 280
No, I don't work for Eric...I live in Florida although I must admit that I do root for the "made in America team" when its an option.

I started looking at Tekton one year ago based on the review in Positive Review. I ordered in January knowing from some things I'd read that it could be a bumpy ride. I decided it was worth a shot at getting something unique and great. Delivery took 4 months but I hung in there and insisted on speakers and grills at the same time...and they came that way.

The sound out of the box caused me to call Eric...and with time they changed...a lot and definitely worth the risk and the wait .

In your case, if they don't work out, you have tons of other well reviewed and great sounding options from Audio Insider, Zu, Ascend, Gallo, Logan, GoldenEar and many others including some great powered loudspeakers...and with a lot less drama.

I'm mindful that Tekton has sold thousands of speakers and the negative comments are a handful, but the actual cost of making customers happy compared to the lost business is minimal...so its frustrating to me that this "Made in America" is not under promising and over delivering!!!
post #256 of 280
Or do what i am doing , build your own. This website is great. Diysoundgroup.
post #257 of 280
RN2013, your suggestion of asking for touch up and a box are not bad ideas but premature. Problem is the reputation for fulfilling the "small stuff" is not a good one. Someone made a great suggestion in that he should hire someone to field all the calls and problems and get him in on the technical issues. You can't have someone representing a company who comes across as a prima donna about to loose the farm on a single transaction. The made in America thing is good but unfortunately it is usually the more expensive stuff. My dealings with Steve Deckert have been outstanding over the years. He is really geared towards the right thing. I wouldn't mind getting another amp from him someday.
post #258 of 280
Well, FedEx picked up the MLores this morning. When I was repacking them last night I realized that the single strip of packing tape around the belt line could easily give way while being manhandled in a freight hub. It would be easy to break open the box and possibly damage it. I feel certain now that this is what happened and not that this was some crass B-Stock flip. Somewhere in FedEx they got another box that was bigger than standard Tekton, dropped the speaker in it, and put only one piece of foam back. I'm surprised the speaker wasn't damaged more than it was. It could have happened at the hub locally, who knows?

Still the situation didn't work out and I dread the ensuing battle to come as I am no longer interested in Tekton.
post #259 of 280
I'm really looking for some new red ones. I wonder if I contact Eric in a few days if he'll have any ready to ship.biggrin.gif
post #260 of 280
Red Ears...did Tekton agree to the return...which should make getting a credit easy.

What are your plans to replace the Mlores? Maybe the arx5 or ML20's that were so well reviewed at HTS?
post #261 of 280
Quote:
Originally Posted by red ears View Post

Well, FedEx picked up the MLores this morning. When I was repacking them last night I realized that the single strip of packing tape around the belt line could easily give way while being manhandled in a freight hub. It would be easy to break open the box and possibly damage it. I feel certain now that this is what happened and not that this was some crass B-Stock flip. Somewhere in FedEx they got another box that was bigger than standard Tekton, dropped the speaker in it, and put only one piece of foam back. I'm surprised the speaker wasn't damaged more than it was. It could have happened at the hub locally, who knows?
There are certainly times when any shipping company will damage a delivery. But more often than one might think, the problem lies with the person or company shipping it.

The way you or I may move something like a speaker that's in a box is far different than what happens when it shipped. It's normal for such boxes to be slid, dropped, tossed, etc. The item is expected to survive such handling provided its been packed properly. There are numerous companies whose purpose is to test your package according to various industry standard protocols. Not only do you pay for the service but you have to be prepared to sacrifice product to do so. It's the cost of doing business. Now some of these test you can try and replicate on your own and maybe that'll be sufficient to ensure a high degree of successful product deliveries. And even if you can pretty much ensure no normal damage, it may be you still have to make changes. Maybe double boxing is adequate. Maybe double box oping with hard styrofoam internal corner protectors is needed. Maybe the speaker needs to also be placed in plastic or a sof cloth. Maybe the construction of the crossover needs to be modified - the type of connectors, gluing down of sundry parts, it's location and method of attachment. Maybe you can't get by with two piece boxes but need to have special boxes designed and made to accommodate your product. Why you may even find the best way to ship your product is by freight shrink wrapped on a pallet.and not FedEx or UPS.

Whatever it is, you can be sure Eric Alexander has not done his due diligence whether through ignorance or outright neglect.
Quote:
Still the situation didn't work out and I dread the ensuing battle to come as I am no longer interested in Tekton.
I suspect that means you'll be on the hook for S/H both ways. I hope you're successful in disputing this but so long as you continue to buy into th BS explanation that their 'production manager' offered you're SOL. Might be that you're SOL either way because one thing seems clear from reading these threads is that Tekton is most concerned about not incurring any liability costs. In the future, I hope you continue to post about your experience when potential customers ask about the company. Some will say you've got an ax to grind and are repetitious. No more so than a person who buys a product and does not tire of saying how pleased they are.
post #262 of 280
Quote:
Originally Posted by airgas1998 View Post

I'm really looking for some new red ones. I wonder if I contact Eric in a few days if he'll have any ready to ship.biggrin.gif
man you just know that someone is going to be fawning over how they just scored a pair of red speakers with no waiting time.
post #263 of 280
Quote:
Originally Posted by airgas1998 View Post

I'm really looking for some new red ones. I wonder if I contact Eric in a few days if he'll have any ready to ship.biggrin.gif

For $710 I can call FedEx and make a delivery address change. You will be happy unless one of the packages has been reduced to kindling.
post #264 of 280
I think my interest shown here was genuine and fostered by reading "internet" reviews for about two years. A lot of times we project the desired results onto the object of desire irregardless of what others may be saying. If someone reads this thread or the Pendragon thread they would definitely proceed with great caution or run away. I was convinced these things would arrive in perfect condition and send me into audio nirvana. Too bad it didn't sort out this way.

I have written several emails and have all the pics of the packaging and chipping and hope this is all I'll need for my credit card company and PayPal. I got them on Tuesday and they were picked up today. FedEx listed them as a damage return but I have no real RMA--I didn't think that necessary.

I know there must be "happy" Tekton owners that never had any problems and, more importantly, never had to deal with EA. Being yelled at once was enough. Getting a vmail telling me they were going to build me a new pair in a declarative tone kind of scared me. I sent an email and enclosed a note stating i was no longer interested in Tekton. (That is probably like waving a red cape in the bull's face.)
post #265 of 280
Hoo Boy, I instinctively called FedEx to check on today's pick up and found out that my return was NOT listed as damaged goods! I was flabbergasted. Looks like CYA is the national past time. I just spent 20 minutes explaining to this person what happened. She said I had to file a damage claim despite the other rep telling me the shipper files the claim not me. She said she could not change the status but would add to the narrative and send me a claim form. (Why, I don't have the speakers?) She said damage claims have to be inspected. That was the first time I've heard this as I am not a shipping guru. I just don't want somebody refusing shipment and them showing up here again.
post #266 of 280
Quote:
Originally Posted by red ears View Post

If someone reads this thread or the Pendragon thread they would definitely proceed with great caution or run away.

You'd think. Someone on Canadian Audio Mart was asking about these speakers and by coincidence I saw this thread while scanning thread titles on AVS. I posted a link to it there and one guy laughed at it (and at AVS in general) and nobody cared about Tekton customer support. Seems if I hadn't heard the speaker then I had nothing to contribute there! eek.gif
post #267 of 280
Well, we seem to project the best results onto what we are attracted to....audio beer goggles.
post #268 of 280
Quote:
Originally Posted by red ears View Post

I think my interest shown here was genuine and fostered by reading "internet" reviews for about two years. A lot of times we project the desired results onto the object of desire irregardless of what others may be saying. If someone reads this thread or the Pendragon thread they would definitely proceed with great caution or run away. I was convinced these things would arrive in perfect condition and send me into audio nirvana. Too bad it didn't sort out this way.

I have written several emails and have all the pics of the packaging and chipping and hope this is all I'll need for my credit card company and PayPal. I got them on Tuesday and they were picked up today. FedEx listed them as a damage return but I have no real RMA--I didn't think that necessary.

I know there must be "happy" Tekton owners that never had any problems and, more importantly, never had to deal with EA. Being yelled at once was enough. Getting a vmail telling me they were going to build me a new pair in a declarative tone kind of scared me. I sent an email and enclosed a note stating i was no longer interested in Tekton. (That is probably like waving a red cape in the bull's face.)
I'm sure your interest was genuine and were all aware that most people seem to be satisfied with their speakers. And I think we're also aware of how problems are handled; in virtually all cases it's not Tekton's fault. The onus is on the customer. You rolled the dice and this time it's your turn to have the problem. So now you're getting a first person account of how this business runs.

Eric may well have some talent and he's been the benefit of enormous Internet hype but for those who've called him a genius should rethink how low they've placed the bar. Some will point to the various jobs he's had, the title, and the breadth of experience. Me, I look at how long he was there and not only question whether there was enough time to learn anything, but why he lasted but a short time. And the titles, they're meaningless in small outfits. There were numerous right ways to handle your situation and it starts at the beginning not after the custer**** that you went through.
post #269 of 280
Quote:
Originally Posted by Chu Gai View Post

I'm sure your interest was genuine and were all aware that most people seem to be satisfied with their speakers. And I think we're also aware of how problems are handled; in virtually all cases it's not Tekton's fault. The onus is on the customer. You rolled the dice and this time it's your turn to have the problem. So now you're getting a first person account of how this business runs.

Eric may well have some talent and he's been the benefit of enormous Internet hype but for those who've called him a genius should rethink how low they've placed the bar. Some will point to the various jobs he's had, the title, and the breadth of experience. Me, I look at how long he was there and not only question whether there was enough time to learn anything, but why he lasted but a short time. And the titles, they're meaningless in small outfits. There were numerous right ways to handle your situation and it starts at the beginning not after the custer**** that you went through.

The cluster fook hasn't really started yet. smile.gif

In all me days I haven't had a problem like this.
post #270 of 280
Do y'all have a recommendation on a good alternative to the Lores? I stumbled across them awhile back and got really excited until I saw this thread. I'm on a Sophia Electric Music Baby, so I need something with high efficiency. Unfortunately, I can't spend Zu money right now. I'm in a pretty small room (10' x 15' or so), but I may move the rig to a much bigger room.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Speakers
AVS › AVS Forum › Audio › Speakers › TEKTON LORE OWNERS!!!