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TEKTON LORE OWNERS!!! - Page 2

post #31 of 280
After a seven week wait and reading about the tweeter failure I was ready to cancel my order... However, Eric called me and stated emphatically that he will ship my order by Friday and that to his knowledge no one else has experienced any issues with the Lore tweeter. As I would like to hear the Tekton sound I agreed to wait a bit longer.

I will post whether or not Eric is true to his word as far as shipment since that is clearly what is being most widely discussed.

I will also post impressions once I receive them. Like most every hobbyist, I have a number of speakers around to compare them to.
post #32 of 280
Make sure you get a tracking number.
post #33 of 280
Indeed, a shipping notice is no good without a tracking number!

We'll see what happens... I had read that Eric worked at Aperion once upon a time.
I have some Aperion VGT's to compare them to. They have radically different designs, but it could be interesting. heh
post #34 of 280
Glad to hear he took the time to contact you with a firm ship date.
You will absolutely love these things. My pair started blooming after about two weeks, and then went through another phase about a week after that. There really is something to the concept of "break-in".
Blooming is about the simplest way to describe it, in a word.
I got best results with 12 inch stands, giving them as much space as room allowed to keep them from back and side walls. I needed to toe them in, to properly flaoat a voice image in the center.
If you have a chance to use or try out some type of room-equalization (I use Pioneer MCACC), by all means, give it a try. In my listening room, the diffference was stunning. (Improvded with MCACC).
Especially in the bass region.

You will probably get an email with detailed unpacking instructions. Good idea to follow them---they come shipped in two boxes. Boxes have a bottom box, and an inverted top box. You carefully cut the two halves apart around the midriff, and pull up the top half, before removing the rest of the packaging. If you are going to use spikes, make sure the spikes penetrate your carpet. If the carpet is thick and has
heavy padding, you may need to get some 14 x 20 threaded longer, skinnier spikes, more like a sharp pencil point, as I had to do. May as well remove the spike inserts from the cabinet with an allen wrench and screw them back in with some gorilla wood glue, before installing the spikes. Apparently the factory installs the inserts without any glue. When you go to adjust the spikes to level the speakers, some of the inserts will unscrew from the cabinet, and you will have to lay them back down on one of the sides to glue them in, while making unhappy noises under your breath.

Did you ask for a clarification of what is and is not covered under the warranty?

At the end of the day, Eric is simply one of the nicest people, ever.
post #35 of 280
Alright well my order has been refunded... Odd move on their part for sure.
Eric was straight ranting on the phone when he called me. Perhaps he decided he doesn't want my business?!

Oh well, guy was all angry and rude on the phone anyway. rolleyes.gif
post #36 of 280
Ouch! Just as things were improving? Strange eek.gif

Is it improper to mention a pair may be up for sale from out my way?

Black paint model. 6 months old. Two brand new tweeter coils. Pristine condition--not a scratch. Fully broken in. Spike inserts re-seated with wood glue.
Missing 4 of the 8 short, fat, cone-shaped spikes spikes (other 4 are under a TV stand)
All I need are two big shipping boxes, and lots of sheet styrofoam.

Ship from CA
reasonable offers welcome
post #37 of 280
Quote:
Originally Posted by hidesertrat View Post

Ouch! Just as things were improving? Strange eek.gif

Is it improper to mention a pair may be up for sale from out my way?

Black paint model. 6 months old. Two brand new tweeter coils. Pristine condition--not a scratch. Fully broken in. Spike inserts re-seated with wood glue.
Missing 4 of the 8 short, fat, cone-shaped spikes spikes (other 4 are under a TV stand)
All I need are two big shipping boxes, and lots of sheet styrofoam.

Ship from CA
reasonable offers welcome

May we see some pics please? I am sure with pics they will sell much faster smile.gif
post #38 of 280
Quote:
Originally Posted by Farrow099 View Post

Alright well my order has been refunded... Odd move on their part for sure.
Eric was straight ranting on the phone when he called me. Perhaps he decided he doesn't want my business?!

Oh well, guy was all angry and rude on the phone anyway. rolleyes.gif
I thought people said he didn't charge until the order was ready to ship. Am I mistaken?
post #39 of 280
He doesn't charge right away when you order by phone but if you ordered through the website it charges right away.
post #40 of 280





With and without custom made grills. Grill cloth material is ultra-sheer--visually and accoustacilla transparent.
Held on with small round stick-on velcro pieces. Oops--one of the velcro stickers came off in pic--no problem, I got more.
Pio only drives the surrounds, backs, and center. Lores driven from Integra ADM 2.1--out of view on the floor behind Pio.
post #41 of 280
Quote:
Originally Posted by hidesertrat View Post

Ouch! Just as things were improving? Strange eek.gif

Is it improper to mention a pair may be up for sale from out my way?

Black paint model. 6 months old. Two brand new tweeter coils. Pristine condition--not a scratch. Fully broken in. Spike inserts re-seated with wood glue.
Missing 4 of the 8 short, fat, cone-shaped spikes spikes (other 4 are under a TV stand)
All I need are two big shipping boxes, and lots of sheet styrofoam.

Ship from CA
reasonable offers welcome

Lol, I think I'll pass.

Though we may be bidding against each other in upcoming Zu Audio auctions on ebay!
post #42 of 280
Quote:
Originally Posted by hidesertrat View Post






With and without custom made grills. Grill cloth material is ultra-sheer--visually and accoustacilla transparent.
Held on with small round stick-on velcro pieces. Oops--one of the velcro stickers came off in pic--no problem, I got more.
Pio only drives the surrounds, backs, and center. Lores driven from Integra ADM 2.1--out of view on the floor behind Pio.

Thanks for the pics!
post #43 of 280
Quote:
Originally Posted by Farrow099 View Post

Alright well my order has been refunded... Odd move on their part for sure.
Eric was straight ranting on the phone when he called me. Perhaps he decided he doesn't want my business?!

Oh well, guy was all angry and rude on the phone anyway. rolleyes.gif

Wait, so what exactly happened? Could you give us a bit of a run down of what just happened?
post #44 of 280
Sounds like he did a Charlie Sheen/Amanda Bynes flip out. #winning!
post #45 of 280
Quote:
Originally Posted by jbrown15 View Post

Wait, so what exactly happened? Could you give us a bit of a run down of what just happened?

I'm not entirely sure myself!

Without getting into the nitty gritty of thr ranting, here are the bullet points:
I asked for a refund via email yesterday with no response, so I email again this morning, then Eric called me this morning, I listen to a bunch ranting more or less about why the speakers are taking a long time, he emphatically states that i could have my refund in 5 minutes or he could ship the speakers in two to three days, I question the estimate, he gets more worked up and starts ranting again, eventually I agree, post about it on here, and he in turn cancels\refunds my order noting that he is watching the AVS forums.

"Mike,

You have requested a refund. I have done this as per your request. I am also monitoring the AVS threads here.

Best regards,


Eric Alexander
President
Tekton Design, LLC
www.tektondesign.com
tekton_design@yahoo.com
801-836-0764"
post #46 of 280
He should spend more time building and less time monitoring. At least you received yor refund which suggests he's not totally cashed out.
post #47 of 280
Quote:
Originally Posted by Farrow099 View Post


"Mike,

You have requested a refund. I have done this as per your request. I am also monitoring the AVS threads here.

Best regards,


Eric Alexander
President
Tekton Design, LLC
www.tektondesign.com
tekton_design@yahoo.com
801-836-0764"

OMG! That is the most unprofessional, childish and foolish stunt I have ever seen.

Eric, since you are reading this, you just might be underestimating the power of avs forums. You may just have lost hundreds of sales. All you're doing is sending more business to your competitors.

I am just in shock that a company treats a customer like this, wow, just wow...
post #48 of 280
Well at least he's "monitoring" the thread. All of this is easily be avoided if Eric would just be upfront and state a lead time on new speaker orders. Like I've said numerous times now, even if it's 12 weeks just say so. That way people know right up front, I'm sure he wouldn't lose much business. Probably lose less doing that rather then what's happening right now. People will always tend to forgive someone as long as that person is honest about what's going on.
post #49 of 280
Farrow,

My Lores showed up in late April...they were ordered in early January. I'd like to share a couple of my own experiences that may help as you undertake your own evaluation. Out of the box they were quite musical but seemed a little bass shy which made the high end seem a little peaky. Eric and I discussed this and he assured me that somewhere near 30-50 hours, the bass would begin to settle in and the top to bottom balance would improve...and that is exactly what happened. Initially I had the back of the Lores 7" out from the wall to reinforce the bass...but as it began to show up, I started moving them out from the wall...which also improved the soundstage and imaging. From the 50 to 100 hour mark, the bass kept getting deeper and playing with more impact and authority....which allowed me to continue to fine tune their positioning. Now, at over 100 hours, I have them a couple feet out from the walls, 9' apart and toed in about 30 degrees. And since I have tile on concrete floors, I removed the spike and have them setting or small area throw rugs...which also makes it much easier to move/slide them around. Below 85 db..they just sound like really, really good hifi loudspeakers....but as they get to the 85-90 db level, it just seems that the musicians are transported into the room and you are listening to a live performance. All this is just to say that since you really only have 30 days to decide, the sooner you get to 100+ hours, the sooner you will really experience the Lore sound. To be sure, if you really don't like them much at 30 hours, it is unlikely you will love them at 100....but as you've read, there aren't many people that don't love their tekton loudspeakers shortly after firing them up.

With source material that has real and tuneful bass their detail and authority are really good....no subwoofers needed here for playing music....but what is even nicer is that their top to bottom coherence is so good and the dispersion is so good that they throw a big soundstage with realistic depth and with a very, very musical presentation.

I think that it is noteworthy as well, unlike most loudspeaker companies that go to great lengths to talk about their unique technology or their great measurements...Eric/Tekton doesn't really push that line of thinking..he lets the reviewers...and us the customers...talk about how great they sound....and if we want to open them up and see where the magic comes from, that is ok too. On his latest blog entry, he recognizes the problems he has had with delivery and promises to get better....I for one suspect that even if he doesn't....as long as he continues to make such great sounding products, there will be people waiting in line to get their Lores and Pendragons and Enzos....I'm glad I did....and I really hope he does make progress in improving his overall service so that he can really be recognized for great product at a fair price supported with great service.

Enjoy your Lores....mine are the standard black with grills and while they are understated in a classy sort of way, they are well built and good looking.
post #50 of 280
Farrow,

Sorry....by the time my last posting showed up, I then saw that you had cancelled your order and a refund was being processed...this hobby is supposed to be fun so hopefully, plan B goes better!!!
post #51 of 280
Quote:
Originally Posted by jbrown15 View Post

Well at least he's "monitoring" the thread. All of this is easily be avoided if Eric would just be upfront and state a lead time on new speaker orders. Like I've said numerous times now, even if it's 12 weeks just say so. That way people know right up front, I'm sure he wouldn't lose much business. Probably lose less doing that rather then what's happening right now. People will always tend to forgive someone as long as that person is honest about what's going on.

"Under Commit,Over Deliver" simple business 101. Not perfect by any
Means by can give you valuable "wiggle' time when struggling to meet
Customer expectations.
post #52 of 280
Quote:
Originally Posted by RN2013 View Post

I think that it is noteworthy as well, unlike most loudspeaker companies that go to great lengths to talk about their unique technology or their great measurements...Eric/Tekton doesn't really push that line of thinking..he lets the reviewers...and us the customers...talk about how great they sound....and if we want to open them up and see where the magic comes from, that is ok too.

Uh... why does Eric's "line of thinking" sound like Bose marketing?

For all any of us know, Tekton speakers could be the best in the world, but it's that kind of marketing that have the more skeptical and veteran enthusiasts seeing red flags even if we forget the other shady business practices for a second.
post #53 of 280
Quote:
Originally Posted by mechx View Post

OMG! That is the most unprofessional, childish and foolish stunt I have ever seen.

Eric, since you are reading this, you just might be underestimating the power of avs forums. You may just have lost hundreds of sales. All you're doing is sending more business to your competitors.

I am just in shock that a company treats a customer like this, wow, just wow...

Whats sad is up until he cancelled/refunded my order I had said very little other than I'd report on my experience now that I had been given a firm ship date.
All he did was prove that all the posts by people reporting that he called them ranting and raving are in fact true. That is what you can expect, a "soup nazi" (Seinfeld) like character!
post #54 of 280
Quote:
Originally Posted by Farrow099 View Post

I'm not entirely sure myself!

Without getting into the nitty gritty of thr ranting, here are the bullet points:
I asked for a refund via email yesterday with no response, so I email again this morning, then Eric called me this morning, I listen to a bunch ranting more or less about why the speakers are taking a long time, he emphatically states that i could have my refund in 5 minutes or he could ship the speakers in two to three days, I question the estimate, he gets more worked up and starts ranting again, eventually I agree, post about it on here, and he in turn cancels\refunds my order noting that he is watching the AVS forums.

"Mike,

You have requested a refund. I have done this as per your request. I am also monitoring the AVS threads here.

Best regards,


Eric Alexander
President
Tekton Design, LLC
www.tektondesign.com
tekton_design@yahoo.com
801-836-0764"

Hey Eric, some advice:

Under promise and over deliver. You will have less need to rant and piss fewer people off.
post #55 of 280
Quote:
Originally Posted by mechx View Post

OMG! That is the most unprofessional, childish and foolish stunt I have ever seen.
Eric, since you are reading this, you just might be underestimating the power of avs forums. You may just have lost hundreds of sales. All you're doing is sending more business to your competitors.
Maybe that's his way of reducing his work load to what he can manage. rolleyes.gif
post #56 of 280
Quote:
Originally Posted by Bill Fitzmaurice View Post

Maybe that's his way of reducing his work load to what he can manage. rolleyes.gif

He did say when he called me that "...You can believe what you read online and I can refund your money in 5 minutes, it won't hurt us, we have plenty of orders... Or we can ship your speakers in 2 to 3 days."

I replied, "Umm 2 to 3 days huh?" to which he snapped back "Yes, 2 to 3 days! Do I stutter?! You shouldn't even need to think about it!!". Then he went a complete rant again, mostly about his personal life!

He did mention at one point training new staff and working 12 hour days. Here's a good quote, "I can't just poop out 2000 loudspeakers!".
Maybe they'll turn things around and calm the f*** down!

My experience has been noted, I'm going to stop posting in this thread, good luck to anyone who decides to deal with this guy!

See you all in the other threads!
post #57 of 280
Quote:
Originally Posted by Farrow099 View Post

He did say when he called me that "...You can believe what you read online and I can refund your money in 5 minutes, it won't hurt us, we have plenty of orders... Or we can ship your speakers in 2 to 3 days."
The theme throughout the various Tekton threads is one of chronic broken promises, so why would one would expect this one to have been fulfilled? Every third grader knows that you only get to cry wolf three times before you get written off.
post #58 of 280
Quote:
Originally Posted by Farrow099 View Post

He did say when he called me that "...You can believe what you read online and I can refund your money in 5 minutes, it won't hurt us, we have plenty of orders... Or we can ship your speakers in 2 to 3 days."

I replied, "Umm 2 to 3 days huh?" to which he snapped back "Yes, 2 to 3 days! Do I stutter?! You shouldn't even need to think about it!!". Then he went a complete rant again, mostly about his personal life!

He did mention at one point training new staff and working 12 hour days. Here's a good quote, "I can't just poop out 2000 loudspeakers!".
Maybe they'll turn things around and calm the f*** down!

My experience has been noted, I'm going to stop posting in this thread, good luck to anyone who decides to deal with this guy!

See you all in the other threads!

Is working 12 hours a day supposed to be a lot? As a person who comes from a family of small business owners, I can tell you for a fact that my own father has worked more than 12 hrs a day, 7 days a week, for who knows how many years without a single complaint.
That's the nature of some small businesses, especially if Eric doesn't trust other people to do the work. He sounds like someone who has grown up being spoiled. He needs to suck it up and realize he isn't doing anything special and therefore doesn't deserve anything special (referring to his workload).
Hell, every time I start work at a new company in a 9 to 5 job, I expect to work 12 hrs a day because that's just the learning curve. I don't complain, because that's just the way life works.

With his attitude, it wouldn't come as a surprise if his personal life really is going down the crapper and it's his own fault.
You reap what you sow.
post #59 of 280
That's not a self righteous statement at all. Yes,12 hours a day is a lot.. I guess a guy wouldn't get burnt out at all. Also,forget any other interests in your life. I also hope your not married with kids,because working 12 hours a day isn't going to work there either. Lets see here,just because you,and your dad expect to work 12 hours a day,that means the rest of us are lazy. I have a small business,I don't work 12 hrs a day and I've been around for 37 yrs.. I try to make more money in less hours than picking a career where you are going to bust your ass to make nothing unless you work every waking moment. Thanks but no thanks! It has nothing to do with work ethic either! I work to live,not live to work! When do you have time to listen to your speakers? rolleyes.gif Sorry but that kind of crap rubs me the wrong way!
post #60 of 280
Quote:
Originally Posted by Goat1 View Post

That's not a self righteous statement at all. Yes,12 hours a day is a lot.. I guess a guy wouldn't get burnt out at all. Also,forget any other interests in your life. I also hope your not married with kids,because working 12 hours a day isn't going to work there either. Lets see here,just because you,and your dad expect to work 12 hours a day,that means the rest of us are lazy. I have a small business,I don't work 12 hrs a day and I've been around for 37 yrs.. I try to make more money in less hours than picking a career where you are going to bust your ass to make nothing unless you work every waking moment. Thanks but no thanks! It has nothing to do with work ethic either! I work to live,not live to work! When do you have time to listen to your speakers? rolleyes.gif Sorry but that kind of crap rubs me the wrong way!
Work smarter, not harder, as they say.
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