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iView-3500STB Tuner & DVR Owners Thread - Page 38

post #1111 of 3145
Thread Starter 
Quote:
(1) The reason I was limited to approximately 20-min recordings is because (thank you guys for your help; I hadn't noticed!) the device was breaking up the recording into 20-min files, on a FAT32 USB stick. Why the unit does this is completely beyond me. 4GB (I do believe) is the limit of the FAT32 format. Why can't it take you there on FAT32?
1. You should of stated you were using a USB stick in the first place,
2. It is clearly stated in the first posts, not to use a USB stick and throughout the thread!
post #1112 of 3145
I guess we should really ask people when they are having issues some basic questions. We can't assume they read or understood anything in this IVIEW forum.
post #1113 of 3145
Quote:
Originally Posted by LenL View Post

I guess we should really ask people when they are having issues some basic questions. We can't assume they read or understood anything in this IVIEW forum.

woodjl stated in his very first post that he was using a 16GB USB flash drive.
post #1114 of 3145
Well, I was attempting to express some gratitude for the help.

Judging from the previous 2 posts, the old adage "no good deed goes unpunished" appears to be true. It is quite clear that the common - to the relatively new method of communication that is the internet forum - that the relatively old phenomenon of condescension (or those who partake in such activity;no name-calling here) - is quite alive and well. Thanks for making yourselves known!

In 38 pages, there is some very good information mixed in with a bunch of irrelevancy. The terms of the website should have stated it was necessary to sift through it all. I, on the other hand, would rather have preferred an FAQ (or equivalent). Gee, I'm so sorry for being unreasonable, for asking questions, and for ruffling the feathers of those with 10,000 posts, since I'm new here. All hail. Goodbye.
post #1115 of 3145
Thread Starter 
You didn't have to go through 38 pages, it was in the 2nd post and in bold print.. BTW, I had to re-read that post twice to find the brief sentence about using a USB stick, but I surely wasn't the only one who didn't see it.
post #1116 of 3145
Not to change the subject, but this is a copy of the email I sent to Evelyn at iView's support address. My point is that everyone who has purchased the 3500STB should be eligible for a new remote. By changing how if functions after it was on the market does cause some problems.. I have made labels on the computer for the remote and it helps, but should not be necessary. Also, the problems with the 3500STB are well documented here already. They just need to take action.


Greetings Evelyn,

Thanks for joining the AVS Forum Iview group. You stated in your post, “As a gesture of our appreciation we would like to offer our new remote to any user who helps us improve our product by providing any suggestions. We here at IVIEW stand behind our product and will continue to improve and greatly appreciate any help. Please feel free to contact us for any questions or concerns at support@iviewus.com or by phone 909-627-9888 Monday through Friday 9am-5pm Pacific Time. We really do apologize for the inconvenience and IVIEW is dedicated to provide our customers with the best possible product.”

This is a nice gesture on the part of you and Iview. However, VideoBruce has compiled a very comprehensive list of things that need addressing. If Iview would address the issues that are on that list, your 3500STB would be a superior product. We all could flood you with suggestions that may become redundant. This may become counterproductive.

If you are developing a new remote along with new firmware I have a couple of options I would like to suggest.
1. Anyone who has purchased the Iview 3500STB would be eligible to receive a new remote. I realize that this could be costly, especially for a reasonably priced product like the 3500STB. Maybe the customer could pay shipping.
2. Sell the remote at cost to owners of the Iview 3500STB. If this was a reasonable amount most people would most likely go along.

However, I have firmware Version 7 which changed how the remote works. It does make things interesting when using the device. It is Iview that changed course in the middle of the journey, so maybe option one is more fair.

I hope you find my suggestions helpful and please keep moving forward with your product improvements.

Iview 3500STB Owner,
post #1117 of 3145
Nice work, thanks. I was going to send something similar, especially if a new firmware version comes out. Also might be good to point out that Homeworx is selling a remote for ~$8.

Thanks,
Mike
post #1118 of 3145
Quote:
Originally Posted by videobruce View Post

You didn't have to go through 38 pages, it was in the 2nd post and in bold print..

I offer you the most sincere apology I am capable of.

Quote:
Originally Posted by videobruce View Post

BTW, I had to re-read that post twice to find the brief sentence about using a USB stick, but I surely wasn't the only one who didn't see it.

For that, I offer my deepest sympathy.
post #1119 of 3145
Quote:
Originally Posted by woodjl View Post

Well, I was attempting to express some gratitude for the help.

Judging from the previous 2 posts, the old adage "no good deed goes unpunished" appears to be true. It is quite clear that the common - to the relatively new method of communication that is the internet forum - that the relatively old phenomenon of condescension (or those who partake in such activity;no name-calling here) - is quite alive and well. Thanks for making yourselves known!

In 38 pages, there is some very good information mixed in with a bunch of irrelevancy. The terms of the website should have stated it was necessary to sift through it all. I, on the other hand, would rather have preferred an FAQ (or equivalent). Gee, I'm so sorry for being unreasonable, for asking questions, and for ruffling the feathers of those with 10,000 posts, since I'm new here. All hail. Goodbye.

I think you truly missed the point of my comments. I think we need to make sure that when someone posts an issue that they have read the posts at the BEGINNING which clearly state the way the IVIEW works. What it can do etc. We have had more than one person post they have had issues with USB sticks and they clearly never read about the limitations etc.. Sometimes they NEVER mention they are trying to record via USB when they voice their complaints. You did fine. But it also shows you did not read the early posts and we should ask about that when a person posts. We should also confirm how they are recording.
post #1120 of 3145
I did switch out my component connection for HDMI and now I am looking to see if there are any differences in how the IView behaves.
post #1121 of 3145
I just purchased an Iview 3500stb on ebay for $45. It came with CL630133 130618 V7 firmware installed and the remote now has the "-" key and they have moved the labels for SCHEDULE, INFO, and REPEAT. No more HOLD label. The RECALL button is now labeled RETURN. I will check out the recording and report back.

Make : SAMSUNG Model : SCH-I605 ExposureTime : 0.033333 FNumber : 2.600000 ExposureProgram : 3 ISOSpeedRatings : 1250 Shutter Speed : 1/29 sec F-stop : F2.6 BrightnessValue : -0.777344 ExposureBiasValue : 0.000000 MaxApertureValue : 2.760000 MeteringMode : 2 Flash : 0 FocalLength : 3.700000 MakerNote : 7 0 1 0 7 0 4 0 0 0 48 49 48 48 2 0 UserComment : 18 248 15 59 0 0 0 0 132 4 0 0 0 0 0
post #1122 of 3145
Regarding to Memory stick, share with you my working case with Corsir Flash Voyager 64GB USB Flash Drive.
I use both IV3500stb(with V7) and HomeWorx HW-15(with V10). Daily record three 30-90 minute TV programs. So far everyday recording is good,
except IV3500stb has to re-edit the schedule daily/weekly record time and have to recheck all menu setting and schedule time setting,
because the unexpected auto reboot will change the setting.
I have look into memory stick on the .mts file on Window7, The .mts file does split into multi-files, each are 512MB, the last one is smaller. From the USB display, there is one name for each record event with mult-files. In Window7, .mts file can play in "Window Media Player"

For the IV3500stb remote control, iviewus.com should make a new better(press bottom) remote control. Just changing key mapping is not good enough. For $40 IV3500stb, don't expect iviewus.com can afford to send the better remote control free. If iviewus.com can sell a good Universal remote control with a reasonable price to existing IV3500stb owner, those owner will be happier. Current owner Iv3500stb deserve some treat.
Edited by png5 - 7/24/13 at 10:33pm
post #1123 of 3145
Nickle2,

As long as the post has been removed, I decided to also post the picture of the remote changes here so all could see.

Iview 3500STB Firmware Update.JPG 116k .JPG file
post #1124 of 3145
The iView firmware has two files, the Homeworx firmware has one file. Does anyone know what the second "flash" file does in iView firmware?
post #1125 of 3145
Quote:
Originally Posted by johnnyrw2 View Post

In the menu under "Options" the option for CC is blank.
I took a disk recorded with the iView which had cc on the program and played it on a Mag 513, no caption. BTW the Mag will not provide CC from the HMDI but will through composite.
Apparently VLC has no option for cc that I could find.

The best advice I could offer is to use headphones instead, that is what I do as I am hoh. There are several options in using headphones, pm me if anyone is interested.

I know with V7 firmware I can turn on CC. Go to Menu, Option, scroll down to Close Caption, hit right arrow. Hit right arrow to CC1 and hit OK to confirm. Close captions will now display if available

I have recorded a program that has close captions and they are embedded in the MTS stream. If I play the MTS stream on my PC using VLC media player, I can turn on Subtitle track close caption 1 and get close captions in the video. However the iview does not display the close captions on recorded programs.
post #1126 of 3145
Pause While Recording Only Enters Time Shift Mode

Don't know if this should be added to the problem list or added to the wish list.

Scenario....
You are watching a program and decide you want to continue watching and too record at the same time. You hit the "RECORD" button on the remote. All is fine until a commercial comes along and you decide to pause the recording until the commercial finishes.
You notice that instead if the recording being paused, the 3500 goes into "Time Shift mode". The recording continues on in the background while only the monitor screen is paused.

Don't most recorders pause the recording when the pause button is activated?

Not sure if this has been talked about or not. Getting hard to remember everything, with the now 1,125 posts.
Did not see ithis on VB's list, At least, the one on Page #1.
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post #1127 of 3145
Quote:
Originally Posted by johnnyrw2 View Post

The iView firmware has two files, the Homeworx firmware has one file. Does anyone know what the second "flash" file does in iView firmware?

I might be wrong but I thought it was some type of a utility program that actually took the modified BIN file and "Flashed" it into the EPROM.
This is how one flashes a BIOS on a computer MotherBoard. On the HmWrx box maybe the flash file is some type of "self-executable" file or the utility is hard-coded into the processor IC. Either way... the HmWrx box looks to be a tad-bit smarter. than the iVu.
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post #1128 of 3145
I am using a 1 TB USB3 hard drive and I too have fragmented recordings.
I have no idea what I did wrong - my first recordings were one file each.
How can I concatenate the fragments and how can I prevent fragmented recordings in the future?
post #1129 of 3145
Remote Controls
Quote:
Originally Posted by astan View Post

I just purchased an Iview 3500stb on ebay for $45. It came with CL630133 130618 V7 firmware installed and the remote now has the "-" key and they have moved the labels for SCHEDULE, INFO, and REPEAT. No more HOLD label. The RECALL button is now labeled RETURN. I will check out the recording and report back.

Did they make changes to the Users Manual to go along with the new button assignments?
If not they will look pretty bad "Right Out Of The Box".

I just checked on the Iview website and the original manual is still there. They do not have V7 on the 'Down Load" page. V7 has proven to be superuir to the previously released and shipped V3, So, it looks like they are now calling V7 an "Official Firmware Release" since they are now shipping new 3500's with that version. I guess we can all say, Thank Me Very Much" for doing the Beta Testing for them. Who do we send our bills to? Did anyone get the address? smile.gif

I hope they have plans to to completely re-design the remote to where it would be even better that the HmWrx remote. Would not be all that hard to do.

The HmWrx remote is still far better than the iView remote. Sorry iView But the remote for most people is the single one thing that a consumer becomes very intimate with and when the remote does not have the look. the feel and the functionality that it should, it only serves to reflect poorly on the rest of the equipment. Silver colored consumer electronics were all you saw several years back. I hated that then and I think most folks did as well. With having the face of the iVew remote silver tone it makes it look like something from the past. Not a contemporary looking image. Again... the HmWrx remote is far better looking. If you go back to some of the first posts in this thread the remote was something that everybody made negative comments about. Over the years I have decided against buying a product because I did not like the remote. These day I don't rely on the original remote fro nothing but a means to program my universal remote. Most consumers still have one remote for each product and will have to learn to live with this one or or live without this product all together. In my opinion... I think iView has under-estimated how consumers feel regarding the remote control that is comes with the device.




Does anyone still have the silkscreen ready image for the remote face that was once posted on the iView website before they pulled V2?
If so. I'd like to have a copy.
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It was once mentioned that iView might issue a self-adhesive face to put over the original face. There could be some potential problems in having the consumers attempt to affix the new face onto the original remotes, If the face is not aligned precisely the buttons could rub against the face and become problematic. Unless the die-cut holes were all over-sized. Which would tend to look pretty tacky.
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Edited by nickle2 - 7/24/13 at 7:44pm
post #1130 of 3145
Quote:
Originally Posted by nickle2 View Post

....

Does anyone still have the silkscreen ready image for the remote face that was once posted on the iView website before they pulled V2?
If so. I'd like to have a copy.
.
It was once mentioned that iView might issue a self-adhesive face to put over the original face. There could be some potential problems in having the consumers attempt to affix the new face onto the original remotes, If the face is not aligned precisely the buttons could rub against the face and become problematic. Unless the die-cut holes were all over-sized. Which would tend to look pretty tacky.
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here's the silkscreen image
newremotefunction.jpg 230k .jpg file
post #1131 of 3145
Quote:
Originally Posted by Ferguson View Post

I am using a 1 TB USB3 hard drive and I too have fragmented recordings.
I have no idea what I did wrong - my first recordings were one file each.
How can I concatenate the fragments and how can I prevent fragmented recordings in the future?

I don't have an answer for you but is the iview recognizing the size of your drive correctly? I know someone else said they got a 1 TB to work with it but technically it only supports up to 500 GB. If it's not correctly recognizing the size of the drive, it may be causing problems. Otherwise, I don't know since I have not had this fragmenting problem on my smaller 200 GB drive. What is the size of the fragments though - is it 4GB or are they smaller?
Edited by jprc - 7/24/13 at 8:00pm
post #1132 of 3145
I'm using a 2TB USB3 drive. The iView only sees 1TB. I do not get fragmented files.
post #1133 of 3145
I used the 1 TB Toshiba drive with the factory firmware and did not have that problem. The problem only appeared after I upgraded the software.
Same drive, iView formatted the Toshiba Canvio for the first sets of recordings with no fragmentation.
The upgraded iView formatted the Toshiba Canvio for the most recent set of recordings and fragmented all of them.524,160 KB per segment (one AVCHD video and MTS1, MTS2, etc for the balance.
Perhaps I need to revert to the factory firmware.
post #1134 of 3145
Quote:
Originally Posted by Ferguson View Post

I am using a 1 TB USB3 hard drive and I too have fragmented recordings.
I have no idea what I did wrong - my first recordings were one file each.
How can I concatenate the fragments and how can I prevent fragmented recordings in the future?

Yes.
NLE (video editor).
Including Movie Studio Platinum, Vegas Pro and possibly freeware Avidemux.
Avidemux may crash, you'll have to play around with it and see how it does.
It will not output in original container mts but will output ts along with others.
It can be set not to re-encode...only copy audio/video streams.
I have used it to cut out commercials from the iview, but only cut on I frames because it may lose sync otherwise.
Another cutter/joiner is videoredo that can do lossless cutting and joining.

Yet the question remains how yours got fragmented to start with...as I haven't seen mine do that.
Perhaps it does how something to do with using that large of a hard drive...or perhaps what format the hard drive is formatted to.
post #1135 of 3145
Quote:
Originally Posted by Ferguson View Post

I used the 1 TB Toshiba drive with the factory firmware and did not have that problem. The problem only appeared after I upgraded the software.
Same drive, iView formatted the Toshiba Canvio for the first sets of recordings with no fragmentation.
The upgraded iView formatted the Toshiba Canvio for the most recent set of recordings and fragmented all of them.524,160 KB per segment (one AVCHD video and MTS1, MTS2, etc for the balance.
Perhaps I need to revert to the factory firmware.

Are you sure you didn't format it as FAT32 because that sounds like how the iView treats a FAT32 USB drive. If you didn't format it as FAT32, it's still possible it's confused because of the size of the drive. Even though someone else's drive above the supported size may work fine, it's no guarantee yours will. I would try reformatting it again. If you've already formatted as NTFS from the iView menu, then try the format from your computer and see if there is a difference. Otherwise, I'd try other versions of the firmware.
post #1136 of 3145
Quote:
Originally Posted by Steve(MS) View Post

It will not output in original container mts but will output ts along with others.

Has anyone checked to be sure that the iView truly records .m2ts and not .ts? It wouldn't make much sense for it to convert .ts to .m2ts when recording, so I wouldn't be surprised if the extension is just wrong.
post #1137 of 3145
Quote:
Originally Posted by nickle2 View Post

Don't most recorders pause the recording when the pause button is activated?

The actual recording process continues, but the monitoring (playback) of the video currently being recorded stops/starts just like the normal pausing of previously recorded material.
post #1138 of 3145
Quote:
Originally Posted by astan View Post

I know with V7 firmware I can turn on CC. Go to Menu, Option, scroll down to Close Caption, hit right arrow. Hit right arrow to CC1 and hit OK to confirm. Close captions will now display if available

I have recorded a program that has close captions and they are embedded in the MTS stream. If I play the MTS stream on my PC using VLC media player, I can turn on Subtitle track close caption 1 and get close captions in the video. However the iview does not display the close captions on recorded programs.

Astan
You are right, the mts file played with VLC gives very good CC. I had tried it with a disk burned with software and as someone else said that will destroy the CC through encoding.


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post #1139 of 3145
Thread Starter 
from nickle2;
Quote:
You are watching a program and decide you want to continue watching and too record at the same time. You hit the "RECORD" button on the remote. All is fine until a commercial comes along and you decide to pause the recording until the commercial finishes.
You notice that instead if the recording being paused, the 3500 goes into "Time Shift mode". The recording continues on in the background while only the monitor screen is paused.

Don't most recorders pause the recording when the pause button is activated?

Not sure if this has been talked about or not. Getting hard to remember everything, with the now 1,125 posts.
Did not see ithis on VB's list, At least, the one on Page #1.
It wasn't, but it is now. wink.gif

Post 2 updated. (I also removed the entry about incorrect QAM channel numbers)
Edited by videobruce - 7/25/13 at 4:55am
post #1140 of 3145
I continue to have issues when I turn the IVIEW on and I do not receive any OTA stations until I shut it off and wait just a few seconds and turn it back on.

It seems to be getting worse. It may be the tuner is failing.
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