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iView-3500STB Tuner & DVR Owners Thread - Page 47

post #1381 of 3166
Hello all,
Former follower returning to the fold for some help... So, I have the iView-3500 and am trying to get it to decode unscrambled QAM channels from my cable system. I have upgraded to the Homeworx firmware v12, but still don't get a picture, although the box "finds" some (many) QAM channels that I can view on other TV's natively (w/o a cable box). I'm a little confused now - from what I read, I thought I should upgrade to v12, but after reading some more, maybe it should be the v10 firmware. Can anyone shed any light? Thanks!!!
post #1382 of 3166
Version 12 is the correct firmware. V10 definitely will not work with cable. I don't have cable however so cannot confirm version 12 works but someone on the homeworx thread said it did. Did you try a manual scan of specific channels you know you should be getting? Also, were you able to get those channels in when you were on iview firmware? And if you did not get these channels in on either firmware, then are you sure they are not analog?
Edited by jprc - 8/11/13 at 8:15pm
post #1383 of 3166
Ah ha -I will try the manual scan tomorrow. Thanks!
post #1384 of 3166
QUOTE:9. Extremal HDD capacity can be as large as 1TB not just 500GB as stated. (thanks to jjeff)

Today connect USB Seagate 3TB drive(NTSF format) to IV3500 with HOMEWORX V12 firmware. Schedule record is working.
The 3TB drive is half full with 1.6TB backup files/photo. 1.5TB free space. Today do 2 records for 90 minutes duration each. One is with 1080i for 30 minutes(3+GB size).
So far everything is working. Replay are good.

After 24 hours connecting and do 3 schedule recording, 3TB drive to IV3500, experience once,
3TB drive disconnected from IV3500 while recording at around 54 minutes
and expect drive to power down after IV3500 power down after recording.
IV3500 does power down but not the 3TB drive.

Look like the 3TB drive is not very stable with IV3500.
Edited by png5 - 8/12/13 at 12:24pm
post #1385 of 3166
Thread Starter 
Quote:
I have the iView-3500 and am trying to get it to decode unscrambled QAM channels from my cable system. I have upgraded to the Homeworx firmware v12, but still don't get a picture, although the box "finds" some (many) QAM channels that I can view on other TV's natively (w/o a cable box).
It has a probelm with QAM channels. Some it can't find, but as important, it doesn't skip all the encrypted sub channels, forcing you to ,manually skip them which is very tedious. That is why I recommend doing a 'find channel', entering one in at a time (assuming you know the physical channel numbers).
post #1386 of 3166
From 2 Weeks + 3 Days ago:

"Hi Everyone,
We just received word from our engineers that the firmware is close to being finished."


Evidently we have different definitions of "Close".
post #1387 of 3166
Quote:
Originally Posted by pahoosier View Post

Hello all,
Former follower returning to the fold for some help... So, I have the iView-3500 and am trying to get it to decode unscrambled QAM channels from my cable system. I have upgraded to the Homeworx firmware v12, but still don't get a picture, although the box "finds" some (many) QAM channels that I can view on other TV's natively (w/o a cable box). I'm a little confused now - from what I read, I thought I should upgrade to v12, but after reading some more, maybe it should be the v10 firmware. Can anyone shed any light? Thanks!!!

Since you seen to be adjusted to clear QAM pretty well. I would be interested how close it comes to SiliconDust for your zipcode: http://www.silicondust.com/support/channels/

 

I also felt, reading post #1, that the iView came with QAM support without any firmware update required. Not great support, but it should still work as well as your TV.

post #1388 of 3166
Quote:
Originally Posted by greenreaper9 View Post

not sure how i would find out if it is digital or not all i know is that it is provided by a cable or satellite company and that HBO is included (lol) until i get there. But i kind of have to get an ips monitor for the gaming work/internship i will be doing while at school involving graphic design so a monitor is a better option for that, TV is secondary ....

can anyone help me on this topic?
post #1389 of 3166
Quote:
Originally Posted by greenreaper9 View Post

can anyone help me on this topic?

Until the type of signal you have available is identified (analog or digital) no one will really be able to help you. Most likely your dorm room signal is digital but you won't know for sure until you get there or find out from a friend who is already there.
post #1390 of 3166
Quote:
Originally Posted by greenreaper9 View Post


can anyone help me on this topic?

Just a shot in the dark, but maybe you can call the location and see if they have somebody who can answer your question. There may be one or two smart people there who can help. If possible, perhaps the name of the supplier and their phone number.

post #1391 of 3166
Thread Starter 
png5;
PM me (you have yours turned off).
post #1392 of 3166
Quote:
After 24 hours connecting and do 3 schedule recording, 3TB drive to IV3500, experience once,
3TB drive disconnected from IV3500 while recording at around 54 minutes
and expect drive to power down after IV3500 power down after recording.
IV3500 does power down but not the 3TB drive.

I'm using a Fantom Drives Green Drive 2TB USB3 externally powered (iView only sees 1TB). The drive normally powers down after a timer recording but I had it stay on once. I also had one timer recording where neither the iView or hard drive shut down. On that recording I could not use the fast forward when viewing the recording. I'd try to fast forward and the picture would go gray and then the playback would stop and go back to the recording selection screen. I have since recorded the same shows on the same channel without any problem so I have no idea what happened. I've never had the drive disconnect while recording. I'm still using the iView firmware.

I would rather go back to using my 1TB USB powered laptop drive but the power supply heat issue has me spooked.
post #1393 of 3166
Hi,


We have uploaded the latest Firmware on our website, iviewus.com. Please click on "Download", then click on 3500STB. This firmware has fixed the Daily and weekly recording issue, the midnight recording bug. It now has an option for daylight savings and offers English, Spanish, Portuguese, and French language settings. There are now options when it comes to the closed captioning. It has definitely fixed the freezing issue some users were having. Please let me know if you have any problems with the new firmware. Also the new remote will soon be available. Thank you all so much for your suggestions and help. We are truly trying to improve our product.

Sincerely,

Evelyn
post #1394 of 3166
To our customers on the AVS forum, to show our appreciation for your continued help we are offering for a limited time the new IVIEW 3500STB remote free of charge for a limited time only. This new remote is bigger than the current one. It is easier to use with more functions and with learning capabilities. We are offering free remotes to our customers that live in the United States and only one per household. This offer ends August 19th, 2013. If you wish to receive a free remote please email me the following information, and include the promotional code of 1381200 in your email. Please email me your request to evelyn@iviewus.com.

Name
Shipping Address
Telephone Number
Copy of receipt and/or confirmation of purchase email.

Our estimated time of arrival for the remotes is early September, so please expect your remote mid September.

Once again from everyone at IVIEW,
Thank You.
post #1395 of 3166
Loaded the iview firmware. Daily/Weekly recordings work. Can't test midnight yet of course. Daylight savings setting works. Don't know what CC changes were made since I don't use it, but for the person who asked about this previously, the captions still do not show on recorded shows. I haven't tested the EPG extensively, but in my quick test, it didn't reboot like it used to. I would have to test more to know if that is fixed or it just isn't doing it as quickly as it used to.

Edit: I tried to schedule a recording for tonight to test the midnight bug but either that bug is not fixed or they introduced another one. I tried to schedule a one-time recording for 23:55 to 00:05 for today's date. It says it conflicts with Event 1, which is a weekly recording scheduled for today at 20:00-22:00. So obviously a big problem there.
Edited by jprc - 8/12/13 at 5:56pm
post #1396 of 3166
I do not have a copy of my order but did a print screen shot of the amazon invoice it has my name and info and order info such as date price so on. I hope that is ok.
post #1397 of 3166
Quote:
Originally Posted by IVIEW View Post

Hi,


We have uploaded the latest Firmware on our website, iviewus.com. Please click on "Download", then click on 3500STB. This firmware has fixed the Daily and weekly recording issue, the midnight recording bug. It now has an option for daylight savings and offers English, Spanish, Portuguese, and French language settings. There are now options when it comes to the closed captioning. It has definitely fixed the freezing issue some users were having. Please let me know if you have any problems with the new firmware. Also the new remote will soon be available. Thank you all so much for your suggestions and help. We are truly trying to improve our product.

Sincerely,

Evelyn

Hi Evelyn, please confirm the last firmware version

SW Version is 20130806 V3
HW Version is ATSC 7816XD-01

The above is what I see in "Information"
Thank you very much
post #1398 of 3166
Thread Starter 
Quote:
Edit: I tried to schedule a recording for tonight to test the midnight bug but either that bug is not fixed or they introduced another one. I tried to schedule a one-time recording for 23:55 to 00:05 for today's date. It says it conflicts with Event 1, which is a weekly recording scheduled for today at 20:00-22:00. So obviously a big problem there.
I have done two and saw no issue.

.
Quote:
Hi Evelyn, please confirm the last firmware version

SW Version is 20130806 V3
HW Version is ATSC 7816XD-01
That's correct.
I asked that the firmware version number be changed to V8 since this 2nd V3 is confusing.

For convenience, here is the link to their web page with the firmware;
http://iviewus.com/newsRead.php?id=102&catId=257

Post 5 updated.

.
Edited by videobruce - 8/12/13 at 8:18pm
post #1399 of 3166
Quote:
Originally Posted by IVIEW View Post

To our customers on the AVS forum, to show our appreciation for your continued help we are offering for a limited time the new IVIEW 3500STB remote free of charge for a limited time only. This new remote is bigger than the current one. It is easier to use with more functions and with learning capabilities. We are offering free remotes to our customers that live in the United States and only one per household. This offer ends August 19th, 2013. If you wish to receive a free remote please email me the following information, and include the promotional code of 1381200 in your email. Please email me your request to evelyn@iviewus.com.

Name
Shipping Address
Telephone Number
Copy of receipt and/or confirmation of purchase email.

Our estimated time of arrival for the remotes is early September, so please expect your remote mid September.

Once again from everyone at IVIEW,
Thank You.

What about customers that live in Canada? Also, what if I can't find a receipt, can I just send you a picture of the serial number and unit?
post #1400 of 3166
Quote:
Originally Posted by videobruce View Post

I have done two and saw no issue.
....

I'm still unable to program a midnight spanning recording. I can create other scheduled recording, just not this. If everyone is not having the issue then it is probably a bug in the order in which things are scheduled but there is definitely a bug there. I've already done a reset to defaults and don't really want to do another after having redone all my scheduling. If I'm going to bother to reset again, I would just load the Homeworx firmware again since I know that works for the exact same schedule of recording I have now plus the midnight recording.
post #1401 of 3166
Hmm, with this new firmware I can only get about 1/3 of the channels that I had with v7--seems like the scan will not pick up channels where the channel's name and/or EPG data isn't found.
post #1402 of 3166
Has Homeworx sorted out the midnight spanning bug?
post #1403 of 3166
Thread Starter 
Quote:
If everyone is not having the issue then it is probably a bug in the order in which things are scheduled but there is definitely a bug there.
Try deleting all of your scheduled programs, program your "midnight" program in, then the others
OR,
program all the others in first, then the 'midnight' program last.

.
Quote:
What about customers that live in Canada?
I didn't see a limitation to only the US. wink.gif

.
Quote:
with this new firmware I can only get about 1/3 of the channels that I had with v7
is the OTA or CATV (QAM)?
post #1404 of 3166
question,

if i buy this should i use my usb 1tb drive with a powered usb hub ? do you think that would keep the heat down in the iview?
post #1405 of 3166
Evelyn,

I just downloaded the new firmware and I will be loading it up in a few minutes and testing it out later today. Setting up some recordings etc.

I did notice that in the list of USER manuals the IView 3500 was not present. Is this because the manual is undergoing revision?
post #1406 of 3166
Quote:
Originally Posted by videobruce View Post

.
is the OTA or CATV (QAM)?
CATV, and affects both the auto and manual scans. Maybe I should try downgrading, scanning and then upgrading without doing the factory reset..
post #1407 of 3166
Just loaded up the new firmware. When it installs it does say V3. I guess this is the official release numbering.

I really like the IView firmware install process from start to finish. Always have.

I set up a bunch of recordings for later today and I see the EPG has been greatly improved! The EPG will now go to 2 pages and the program description is not garbled up. Much better.

There is ONE issue. Even though there are 2 pages of EPG the EPG will only say page 1/1 when it should say page: 1/2 and then 2/2. This is not a big deal but could be an easy fix to make?

The other issue that is still there is..... the clock is still an hour off for me in the NY eastern time zone. I had to turn off auto and go to manual and make an adjustment.

I also see closed captioning works. It seems to be on by default for me after I did the firmware update. I never had that happen before. I had to go into menu and turn it off.
post #1408 of 3166
Quote:
Originally Posted by jprc View Post

I'm still unable to program a midnight spanning recording. I can create other scheduled recording, just not this. If everyone is not having the issue then it is probably a bug in the order in which things are scheduled but there is definitely a bug there. I've already done a reset to defaults and don't really want to do another after having redone all my scheduling. If I'm going to bother to reset again, I would just load the Homeworx firmware again since I know that works for the exact same schedule of recording I have now plus the midnight recording.

I switch from Homeworx V12 firmware back to IVIEW lastest V3 firmware. Since the PSIP STT is 10 minutes fast, I have daily record from 23:00 to 00:15, and another daily record at 20:00-22:10.
Yesterday both schedule record run correctly. When I setup schedule, I does not use "EPS". I use "Schedule"(HOLD key) and I setup 23:00-00:15 first and 20:00-22:10 next. I am not sure
if the sequence of setting has bug in firmware.
I am happy IVIEWUS.com get schedule RECORD fix and willing to replace the REMOTE. It shows IVIEWUS.com is a responsible company.
Edited by png5 - 8/13/13 at 9:52am
post #1409 of 3166
Can anyone who has tried both the Homeworx and this new iView firmware update see any reason to switch back to the iView firmware? I just got my Homeworx remote this past weekend and have been very happy with it so far. I haven't really tested it out too much, but it's recording single shows fine and the responsiveness of the epg is very snappy. I did set a daily record, so I'll see if it works well today when it's supposed to start recording. I did try the QAM setup. It was pretty clunky and I wasn't sure I was getting all the channels I should, but it does seem about he same as the iView was under v7 firmware. I just tossed my hand-written list of physical channels, so that made the manual setup process maybe seem clunkier than I remembered with the iview firmware. I ended up going back to OTA anyway, since I liked having some guide info. Also, the Homeworx remote solved my interference issue. I would think the new iView remote would still cause the same conflict with my Westinghouse tv, right? So I guess what I'm asking is what's to gain by switching back to iView's firmware?
post #1410 of 3166
In your case with the Westinghouse TV I'd think you'd be better running the Homeworx firmware and remote, I'm quite sure even the new iView remote will conflict with your TV. If I should ever need another tuner(to record another thing at the same time) I'd probably pick up a Homeworx and of course run Homeworx firmware. Since the remote codes are different one should be able to run both the Homeworx and iView in the same room without remote conflicts.
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