Yes a screen shot of the confirmation email is acceptable. We just need proof of purchase.
This is the latest information
SW version - 20130806 V3
HW version - ATSC 7816XD-01
Please make sure to turn on daylight savings to on when adjusting the time.
Unfortunately because of international shipping we can offer the remote for free to anyone outside the United States, but the customer would have to pay solely for shipping.
The manual for the IVIEW 3500STB is available on our website http://iviewus.com/admin/file_upload/20130128163411file.pdf
We will have an updated one that corresponds to the new remote.
If anyone continues to have trouble with the EPG please email me directly at email@example.com
Edited by IVIEW - 8/13/13 at 11:46am