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iView-3500STB Tuner & DVR Owners Thread - Page 64

post #1891 of 3152
I need some help vaguely related to to the iView-3500STB....

So I have my iView connected to my old tuner-less Westinghouse LCD via RGB component for video and analog l/r for audio. Works fine. I have HDMI handshake issues that make using HDMI out via the tv's DVI port troublesome. So the HDMI port is not in use currently. I would like to add a smart stb device to the mix, but most lack any sort of analog audio ports. Could I get audio to pass from the HDMI port of the smart device through the iView's HDMI? I know I can get the video through the DVI port of my tv, but will the iView pass the audio through the analog l/r like it does when connected directly to the tv? Just to clarify, my tv has ZERO digital audio ports.

Some additional information:

My first choice for smart device is a Google tv box like Vizio Co-star or Sony NSZ-7 (I like being able to stream content from the web browser and not having to change inputs). The Sony has an optical out, the Vizio just HDMI. After that, I'm open to suggestions for anything that would work sub $100. I know Roku is the popular choice and older ones have composite connection, but I need access to YouTube and I don't want to have to sideload or anything. I'm pretty much open to anything that streams Netflix and YouTube. Amazon Prime would be a nice bonus as well, although not a deal breaker. I've been scouring Amazon reviews and I get scared by the negative reviews of the streaming capabilities of a lot of these cheaper blu ray devices. Seems like they are very hit or miss, especially the older ones that still had the analog audio ports.

Thanks in advance for your recommendations.
post #1892 of 3152
Quote:
Originally Posted by fsu1mikeg View Post

I need some help vaguely related to to the iView-3500STB....

So I have my iView connected to my old tuner-less Westinghouse LCD via RGB component for video and analog l/r for audio. Works fine. I have HDMI handshake issues that make using HDMI out via the tv's DVI port troublesome. So the HDMI port is not in use currently. I would like to add a smart stb device to the mix, but most lack any sort of analog audio ports. Could I get audio to pass from the HDMI port of the smart device through the iView's HDMI? I know I can get the video through the DVI port of my tv, but will the iView pass the audio through the analog l/r like it does when connected directly to the tv? Just to clarify, my tv has ZERO digital audio ports.

Some additional information:

My first choice for smart device is a Google tv box like Vizio Co-star or Sony NSZ-7 (I like being able to stream content from the web browser and not having to change inputs). The Sony has an optical out, the Vizio just HDMI. After that, I'm open to suggestions for anything that would work sub $100. I know Roku is the popular choice and older ones have composite connection, but I need access to YouTube and I don't want to have to sideload or anything. I'm pretty much open to anything that streams Netflix and YouTube. Amazon Prime would be a nice bonus as well, although not a deal breaker. I've been scouring Amazon reviews and I get scared by the negative reviews of the streaming capabilities of a lot of these cheaper blu ray devices. Seems like they are very hit or miss, especially the older ones that still had the analog audio ports.

Thanks in advance for your recommendations.

First, I will say I am a little confused by your description so I may not have things right. But the iview's hdmi port is "out" only so if you are expecting to connect a device to it that needs an hdmi in that will not work. The only input on the iview is the antenna. Now, do you or don't you have an hdmi input on your TV? You said the HDMI out on your TV has a problem. Does HDMI input work because that is all you need to connect a smart device to it.

Then as far as your second part, I don't have experience with those devices, but If you have an hdmi in on your TV and you want a cheap device that streams netflix and youtube and can cast the Chrome browser, you can just pick up a Chromecast for $35. It doesn't support the large number of apps that the more expensive devices do, but it does what you said was important to you, so just letting you know about it. I have one and it does what you say you want. Plus you can cast anything you can bring up in Chrome, like some local files on your computer and sites like Hulu. As far as video sites, I think it work as long as it doesn't use Silverlight. Netflix works despite Silverlight because it has direct integration. You can even view your entire desktop on your TV, any app you have open, not just the chrome browser, but that mode will only have video and not audio.

Anyway, still unsure what your setup is but you cannot pass anything to your TV by connecting another device to the iview's hdmi port if that answers your question.
post #1893 of 3152
@ fsu1mikeg

Since your DVI port is currently unused, the simplest solution would be to connect the STB to the monitor's DVI port via an HDMI adapter and switch inputs depending on whether you wanted to watch the STB or the iView. The STB and the iView are unrelated and incompatible devices, so you can't chain them together.
post #1894 of 3152
Quote:
Originally Posted by Aleron Ives View Post

@ fsu1mikeg

Since your DVI port is currently unused, the simplest solution would be to connect the STB to the monitor's DVI port via an HDMI adapter and switch inputs depending on whether you wanted to watch the STB or the iView. The STB and the iView are unrelated and incompatible devices, so you can't chain them together.

Thanks. Sorry for the confusing post. I think this answers my question though. To be clear, my tv has no HDMI port, just DVI. I know I can get a picture by directly plugging an HDMI cable into my DVI port via the DVI to HDMI adapter. I just don't know where the audio is going to come from, since DVI only carries video signals. Chromecast is a good suggestion, but it is just an HDMI plug-in. My tv has no HDMI or digital audio ports.
post #1895 of 3152
In my experience with a similar setup, I noticed heavy pixelation on channels that were not pulling in a strong signal. ONLY when recording. Not sure why the device will display a near perfect video stream but can't store it. Your mileage may vary.
post #1896 of 3152
Quote:
Originally Posted by jprc View Post

Do you happen to be using an indoor antenna, or maybe just have weak signal? I had this problem even though I am using an externally powered hard drive. What I had to do was 1) move the antenna as far away as I could from both the iview and the hard drive, including moving it up on a shelf and 2) move the hard drive as far away as I could from both the iview and the antenna. With my indoor antenna, the hard drive would interfere with the signal as soon as it was recording or timeshifting even though the picture was perfect before recording. Now with the above arrangement, it works fine. If I move the antenna or hard drive even an inch closer to the iview, it breaks up when recording. So, I hope your cables are long and I hope you can find the same resolution.

And with a hard drive, you will want to format NTFS for the sake of the recording files not being segmented.

Wow! You had my situation pegged exactly. Indoor antenna, and everything close together.
I tried your suggestion of moving everything farther apart and .....
Now it works! Woohoo!
Thanks jprc
Quote:
Originally Posted by Steve(MS) View Post

wolfmange, I have that drive and haven't had any problems using it or for that matter an external 500 gb seagate or an internal 320 2.5" gb drive mounted in an Anker enclosure.
I'll also add a short test with an external 3.5" 1tb seagate driven by a powered usb multi-port, didn't see any problems.
More than likely as stated it is likely your antenna not keeping a strong enough signal.

This drive has only has a short cable (I don't know if other brands come with longer cables), so I also placed the drive on a piece of foam, incase vibrations from the drive were affecting the iView

Quote:
Originally Posted by videobruce View Post

wolfmange;
Yes, it is a 2 1/2" drive. Yes as I stated in can be powered through the USB port, but a small fan should be used. There is room inside for one, but powering it from the PS will have it on 24/7 without modification which was discussed a month or two ago.

Format the drive to NTFS. Are you suer the included utility formatted the driver to FAT32? I think you are the first to mention using it.

As you and jprc suggested, I will format the drive to NTFS once I watch the one program I recorded that I want to watch first. The iView formatter had 2 options FAT32 and NTFS. I forget which one I formatted to last. I guess I was confused by the iView manual that wanted the drive(or disk) used for the software update to be formatted in FAT32.

Quote:
Originally Posted by Ben Walker View Post

In my experience with a similar setup, I noticed heavy pixelation on channels that were not pulling in a strong signal. ONLY when recording. Not sure why the device will display a near perfect video stream but can't store it. Your mileage may vary.

I have read through this entire thread before, but don't remember if there was no signal meter, or if there was one, it only displayed bars during channel setup and not an actual number. Some of my stations are from far away, so I will have to see if the recording issue comes up again when the signal quality is reduced during bad weather.
post #1897 of 3152
Thread Starter 
Quote:
As you and jprc suggested, I will format the drive to NTFS once I watch the one program I recorded that I want to watch first. The iView formatter had 2 options FAT32 and NTFS. I forget which one I formatted to last. I guess I was confused by the iView manual that wanted the drive(or disk) used for the software update to be formatted in FAT32.
FAT32 was probably your problem, but using memory sticks is not recommended unless you have a very high performance one that has a fast xfer rate.

.
Quote:
I have read through this entire thread before, but don't remember if there was no signal meter, or if there was one, it only displayed bars during channel setup and not an actual number.
If you hit 'Info' twice you will see a bar graph to indicate signal quality (not necessary strength). Signal quality/level will change due to weather conditions. There is also the same indicator in the manual search box (see post 3).
If you are 'on the cliff' which is the case with probably 90% of the reviewers of these on Amazon, you will loose lock on occasion.
post #1898 of 3152
Hi,
I just received news that the new remote will arrive next week and for those who requested the free remote and received a confirmation email, we will be shipping those out to you next week as well. If you wish to purchase a new remote, we will have a new promotion for one month only. You can purchase a new remote for $5.00 USD including shipping and handling. The promotion will start Monday September 16, 2013 and end October 16th, 2013 promotion code “IVIEW 9132013”. Eva will be taking your order for those who want to purchase a new remote. Please email Eva at eva@iviewus.com to place your order. We will be accepting credit card and money orders only. On the new remote the learning capabilities will be transferred using your old remote. The two options are for your choosing and you can call us if you need any help programming your device. There is a new manual that will correspond to the IVIEW 3500STBII which will include the new functions for the new remote.
Regarding the website, the new website will be launched in about a month. We are currently making sure everything is running smoothly on the new website. For now all the information including Firmware and manuals will be available on iviewus.com. The renaming of the firmware will be improved in the future, but at this moment we cannot change it. I do apologize for this inconvenience. The firmware that corresponds to the new remote will probably be uploaded to the iviewus.com website next week as well as instructions on how to program the remote.
Please email me directly if you have any questions or concerns my email is evelyn@iviewus.com.

Sincerely,
Evelyn
post #1899 of 3152

Thank you for keeping us posted Evelyn!  There will be many watching for updates, I'm sure :rolleyes:

post #1900 of 3152
Evelyn thanksso much for that update info. Can not wait to try this new remote and firmware. Please keep up the good work and let everyone know you guys are making this box the best.
post #1901 of 3152

<<< antenna >>>

 

You need to be careful mentioning that word around LenL - I think he was scared by a pair of rabbit ears as a child and still has antenna PTSD.

 

He seems to think the 3500 is OK without an antenna -  we need to discontinue using the "A" word and call it the tree.

post #1902 of 3152
Thread Starter 
As far as this latest firmware that I was sent and the remotes, as far as I see, the only possible change was the page up[/down issue
Very minor.
As I stated, the guides behavior does seems better and the most stable yet. I didn't spend hours with it, so for long term I don't see a problem. I didn't try switching over to a CATV feed due to lack of PSIP data. On my systems I haven't really noticed any difference with ID'ing QAM channels virtual or otherwise.
All the buttons on the original remote seem to respond as they have with the past two versions since the buttons swap went into effect (so to speak).
post #1903 of 3152
Thread Starter 
For those that are having a clock set problem, have you tried leaving it on different stations to see which are the offenders and how & when this up[dates or checks the time?
post #1904 of 3152

For me, It does not matter whether I sit on channels with a virtual channel number or not, I can change the country, time zone, etc..  I can stay there for hours, push the info/epg for an update. 

 

C'moncast is 6 hours and 6 minutes slow on every station if you figure in the correct time zone.  For me, offsetting to GMT +2 on the east coast makes it close (6 minutes slow) but that would make GMT in Denver Co, right where C'moncast is headquartered.  My gut reaction is that they re-insert the STT across the board, and don't use STT at all for their branded DVR to determine what time it is.  What they use instead I have no idea, and of course would be a fishing expedition to find out...

 

This reply edit box sux.  Stuff deletes right in front of your eyes on occasion if you edit anything.

post #1905 of 3152
Quote:
Originally Posted by videobruce View Post

For those that are having a clock set problem, have you tried leaving it on different stations to see which are the offenders and how & when this up[dates or checks the time?

You can check a stations clock by tuning through the channels on the iView and checking the time shown on the OSD.

Whatever station the iView was tuned to when it was shut off is the station that's clock will be used for the next timer recording.
post #1906 of 3152
Quote:
Originally Posted by videobruce View Post

For those that are having a clock set problem, have you tried leaving it on different stations to see which are the offenders and how & when this up[dates or checks the time?

I'm pasting this from my reply in the other thread that others may not be reading:
The clock change happens immediately for me upon changing to the channel (using OTA), which is why I stated that the time is set upon the iview getting a lock on the new channel and receiving the PSIP info. It shows up as soon as the program info shows up on the info popup.
post #1907 of 3152
The clock doesn't necessarily change with a channel change at least during timer recordings.

I did an experiment early on with timer recordings. I set back to back recordings. The first recording was on a channel with a bad clock (10 min slow) from 8-9 and then a recording on a channel with a good clock from 9-10. I had the iView on a good clock station when I turned it off. Both recordings were done properly, two 60 minute recordings. If the iView changed it's clock every time a station was changed then the first recording would have run 1:10 and the second would have started 10 minutes late and only been 50 minutes long.
post #1908 of 3152
It may not be clear to everyone that firmware v6 is available from videobruce. When installed on the System-Information menu it reports
Model: iVIEW-3500STBII
SW Version: 20130829 V6
HW Version: ATSC7816XD-01
So the v6 firmware (FW v6) is apparently designed for use with the forthcoming larger remote control, but it also works with the small silver-faced remote control.

I have a dedicated small USB stick drive that Windows Explorer reports the following
Name - - - - - - - - - - - - - - - - - Date modified
flash.bin - - - - - - - - - - - - - - - - 8/17/2013 7:50 PM
v3usb_upgrade_all_flash.bin - - - 8/17/2013 7:50 PM
v6usb_upgrade_all_flash.bin - - - 9/13/2013 4.54 PM
v7usb_upgrade_all_flash.bin - - - 6/18/2013 6:20 AM

(The reply editor won't present info in columns without some serious tweaking!)

Your dates and times will vary, depending on when you add them to the stick drive. The iVIEW box apparently does not care about the addition of the version # reference to the beginning of the file name. That way you can keep all firmware versions in the same place that you have access to. When using System-Software Update you will be able to select the version that you want. The upgrade process works.

I am asking for feedback from any CATV/QAM users that have tried using FW v6, on my description that follows.

I have been having problems manually scanning in CATV channels using FW v3 - upon selecting a physical channel an appropriate frequency would be identified with the signal quality indicator showing a fairly strong signal, but in Channel Search no channels would be listed under DTV:000, so had gone back to v7. I have the same problem with v6.

So I went back to FW v7 which used to successfully add virtual channels, but no more! Unfortunately in the process of manually resetting Picture, Channel Scan, Time and Option, I was not able to get the proper channel-frequency correspondence for my CATV - e.g., for a physical channel 27 the frequency needs to be 243.0 MHz, not a much higher frequency that probably corresponds to AIR (OTA).

Going back to FW v6 again and manually resetting Picture, Channel Search, Time, Option, and selecting a physical channel for Manual Search, I get the appropriate frequency and a fairly strong signal quality level, but no resulting channel addition.

Somewhere in this back and forth process I lost all 7 virtual channels below physical channel 27, and I am certain that In the process of trying to add any 21.x virtual channels, I did not try to rescan physical channels 23 and 25 (for me there are no channel 22 virtuals, and channel 24 contains 51 Music Choice virtual channels, which I avoid). I really don't want to rescan any other channels because the SD channels typically contain 9 to 15 virtual channels that are unencrypted, and I don't want to mess with the HD channels. They have all been labeled using the Rename process, and at this point I can't be assured of getting them back if they become "unscanned".

Now I've just all 13 virtual channels of channel 29! - and that happened while using FW v6. So I have now lost 20 virtual channels.

For those of you that are using FW v7 (or v3 or v7 for CATV/QAM, what is my problem? Or is it a stability problem of FW v6?
Edited by Innovadon - 9/14/13 at 3:41pm
post #1909 of 3152
Quote:
Originally Posted by Kansas_Tom View Post

The clock doesn't necessarily change with a channel change at least during timer recordings.

I did an experiment early on with timer recordings. I set back to back recordings. The first recording was on a channel with a bad clock (10 min slow) from 8-9 and then a recording on a channel with a good clock from 9-10. I had the iView on a good clock station when I turned it off. Both recordings were done properly, two 60 minute recordings. If the iView changed it's clock every time a station was changed then the first recording would have run 1:10 and the second would have started 10 minutes late and only been 50 minutes long.

The recording wouldn't have gone for 70 minutes if you set it for 60 because it records based on number of minutes (or more likely milliseconds), not actual clock time. If you set a recording for 8-9, 60 minutes, regardless if the time is off or not, it will record for 60 minutes from whenever it started. It does not look at the station clock for end time. The end time is calculated by adding the number of minutes to the start time. When starting a recording, it will use the time of whatever station it is currently on. So if it is set to a station other than the station to be recorded, it will use the current station time - otherwise it could not even start the recording process, which involves changing channels but only after the process begins according the current station time - and then record for however many minutes it was set for regardless of the time on the new channel.

After a recording takes place, the iview switches itself back to the previous station it was on, so it then gets that clock again. It does this even if you set the next recording to begin at the same minute that the previous one ended. It switches back to the original station first before starting the next recording. So that is why you are seeing what you are. It is not in conflict at all with the box setting time upon receiving the PSIP data of the station it is tuned to.
post #1910 of 3152
Quote:
Originally Posted by jprc View Post

The recording wouldn't have gone for 70 minutes if you set it for 60 because it records based on number of minutes (or more likely milliseconds), not actual clock time. If you set a recording for 8-9, 60 minutes, regardless if the time is off or not, it will record for 60 minutes from whenever it started. It does not look at the station clock for end time. The end time is calculated by adding the number of minutes to the start time. When starting a recording, it will use the time of whatever station it is currently on. So if it is set to a station other than the station to be recorded, it will use the current station time - otherwise it could not even start the recording process, which involves changing channels but only after the process begins according the current station time - and then record for however many minutes it was set for regardless of the time on the new channel.

After a recording takes place, the iview switches itself back to the previous station it was on, so it then gets that clock again. It does this even if you set the next recording to begin at the same minute that the previous one ended. It switches back to the original station first before starting the next recording. So that is why you are seeing what you are. It is not in conflict at all with the box setting time upon receiving the PSIP data of the station it is tuned to.
It sounds like the best method is to find a channel with a good PSIP clock and always set the iView to it before powering down.
post #1911 of 3152
Quote:
Originally Posted by DoctorM View Post

It sounds like the best method is to find a channel with a good PSIP clock and always set the iView to it before powering down.

That's what I do now - I actually keep it on all the time though to avoid loss of signal issues. The problem comes for people in the situation I was in when I first got it. I had an analog TV, which is why I bought the converter box in the first place. So the only way I could watch TV was through the iview, since no RF passthrough and no other way to get any channels without a tuner (all digital where I live). So I couldn't just leave it on a good channel if I wanted to actually watch TV.

I would have a recording set for later but be watching an earlier show on another channel and because the clock was wrong on that channel, it would start recording early and I either had to cancel the recording or miss the end of the show. If you cancel the recording this is a big PITA. You can't set another one time recording because it will conflict with the original. You can't manually press record unless you plan on being there to stop the recording since you can't set timers on manual recordings. Also, it means you have to remember eveytime you stop watching TV to tune it into a "good" channel. This just isn't on my mind when I suddenly have to leave home or get interrupted by a phone call, or am running late, etc.

Now that I have a new HDTV I've run a splitter - I could also use the passthrough but I prefer the splitter after trying it both ways. So I no longer use the iveiw to watch TV, only to record. Now I can leave it on the same channel all the time. This still occasionally is a problem, but not often. The occasional problem occurs because when I have back to back recordings, there is only a ten second period for it to get the correct clock again from the "good" channel if it was on a channel with an off clock. If there is any temporary signal interference or for any reason it takes too long to get the PSIP info, the clock will not get set in time for the next recording. This causes all kinds of peculiarities, like the iview will get confused and freak out and delete my scheduled recording because the time has passed already but the schedule still exists and that's not supposed to be possible so it handles it in the worst way possible even if it is a recurring schedule that should not be deleted ever. Or sometimes it just won't record and other times it freezes because it doesn't know what to do.

So, it's important to not only put it on a channel with the correct time, but will the strongest signal. Now that I only use it to record and not watch anything, I'm much less pissed at it. smile.gif It would still be best to be able to manually set it and for people who do not have a choice but to watch all their TV through it, like the position I used to be in, it really sucks if you have incorrect clocks on any stations you watch unless you rarely record anything.
post #1912 of 3152
My Philips has an automatic mode where it finds a channel with the time and manual mode where you pick the channel and it will only get the time from there. Even then it only resets the time at midnight and noon. It seems like a better way to do things. It also seems possible with a firmware update.

And what the heck, even my old VCRs can be started to record manually and then you pick how long before it shuts off. Seems like a pretty basic feature.
post #1913 of 3152
Hi, Apologies if this has been covered but I didn't see an answer on a search.

I just connected one of these boxes to an analog set with a decent passive antenna.

When I scan for channels from the installation guide screen, it finds nothing. Once I exit from the Installation guide and select Manual Search from The Channel Add screen, the box will recognize signal on the known channels in the market (5, 11, etc.) and claims it is saving the channel upon selection. Then goes back to the Installation Guide Screen. Annoying. No channels are available on the Program edit screen. I've tried this with several channels with the same results.

- The antenna is plugged in correctly
- Though signal is not terrific, the last box was able to display roughly 15 stations with the same antenna. Those same stations show signal on Manual add.
- Though the box claims to save them, they never show in program guide and the box defaults to Installation Guide.

Any suggestions appreciated. Will upgrading the firmware help?

Thanks,
Oldscout
post #1914 of 3152
Thread Starter 
Start from scratch. Go into the menu, 2nd last tab, scroll down and select reset to factory defaults. Go to post #3, follow that and report back. When you enter a physical channel number, be sure you wait until the bar graph shows a signal. This isn't a problem with OTA, but it may be with QAM as there are far more subchannels (usually) and combined with poor data the recognition tales longer.;
http://www.avsforum.com/t/1465875/iview-3500stb-tuner-dvr-owners-thread#post_23143525
post #1915 of 3152

Presuming you are trying to tune off air channels from an antenna:

First, you can get around the Installation screen.  Make sure that the cable/air is set correctly, then do an autoscan.  Use the remote to skip every channel while you do this, then the installation screen won't be forced the next time. 

 

Proceed with a manual scan on an known physical channel in your area - not the virtual channel number but the physical (RF) channnel. You can find this information on the web.  Select that channel for a manual scan.  Make sure that the tuning indicator is present before you hit OK. Try this with one channel you know.  If it shows channels found, then exit.  It should indicate that it is saving the results.  Then try displaying it.  If it works, continue with a manual scan on each physical RF channel in your area.

 

The new firmware may help, but this should work with the one you have.

post #1916 of 3152
Thanks for the replies. I reset to factory defaults and followed post # 3 as Bruce mentioned. Still see the same issues.

-No channels populate on automatic scan.
-Interface is correctly set to Air (these are OTA stations I'm looking for). Antenna power On or Off seems to make no difference.
-Upon Manual selection of channel (for example, 11), the channel does show signal. For 11, that would be all red dots plus three magenta. Not great signal but should work. or did on the last box.
-I press OK, then wait for the progress bar to proceed all the way on the "Channel Search" screen. It then claims to be "saving channel" with a nice smiley face. I notice that the DTV column never populates with the station info.
-Then goes back to the Install Guide.
-The channel I just saved is not available in the Program Guide. Program guide shows "No TV".

Thanks,
oldscout
post #1917 of 3152
Quote:
 I reset to factory defaults

OK

Quote:
 No channels populate on automatic scan.

Skip each channel with the remote while the scan is in progress.  There's a selection to do this.

 

Quote:
 Upon Manual selection of channel (for example, 11), the channel does show signal. For 11, that would be all red dots plus three magenta. Not great signal but should work. or did on the last box.

That is on the border, barely enough and might be on the cliff.

Quote:
 -I press OK, then wait for the progress bar to proceed all the way on the "Channel Search" screen. It then claims to be "saving channel" with a nice smiley face. I notice that the DTV column never populates with the station info.

If the list does not populate here, it will add no channels.  The smiley face shows up whether there is something or not. You can always retry the same scan, or work with another channel.  Pick one that has a higher signal level.

Quote:
 -Then goes back to the Install Guide

IIRC That's not been my experience - if you skip every channel through that scan.  Once it's gone through, and you've skipped every channel, even if you got no channels, I thought that nag screen disappeared.

post #1918 of 3152

I would leave anntenna power off, for sure if you don't have a preamp.  Also, leave any peripheral hard drives removed, some have mentioned that it adds interference. 

 

Otherwise you may have a defective box, you mentioned you have another.  Is it also a 3500STB, or something else?

post #1919 of 3152
Thanks for the reply. The last box (now dead) was able to process the channel in question quite clearly. Channel 11 came in very clearly and consistently at that signal level. Other channels I agree are on the cliff but that was my reference channel.

I agree the return to the Install Guide seems abnormal. It seems to be the default action for the box.
post #1920 of 3152

At this point, it can't hurt to update the FW to v3 and try again.  You've nothing to lose...

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