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iView-3500STB Tuner & DVR Owners Thread - Page 96

post #2851 of 3148
Quote:
Originally Posted by apw2607 View Post

I've being using the iview 3500stb Mk ii with OTA pretty well. Turns out the cable company never disconnected the basic cable so thought I would try it with iview. For clarity, my sony tv cable tuner picks up 30 odd digital clearQAM channels. No cablecard ... Nothing special

However, i think I've tried all firmware versions but the iview finds no channels. Tried virtual and physical, but nothing.

Is there a trick I'm missing here ?

Are you positive they are not analog? Did you try manual scans for the specific channels or just auto?
post #2852 of 3148
Quote:
Originally Posted by jprc View Post

Are you positive they are not analog? Did you try manual scans for the specific channels or just auto?

Absolutely positive they are digital. They are HD after all. But the sony tv tuner says found 125 digital channels, of which 25 are all watchable without a cablecard or some extra subscription. On the tv accessing ABC for example would be channel 25.1

I just tried v13a again and did a auto search and it did find 1 channel that's viewable and 5 that just have a black screen. That's it though.

On manual search ... Unless I'm missing something you can't type the physical channel number like 25.1 ?
post #2853 of 3148
Quote:
Originally Posted by apw2607 View Post

Absolutely positive they are digital. They are HD after all. But the sony tv tuner says found 125 digital channels, of which 25 are all watchable without a cablecard or some extra subscription. On the tv accessing ABC for example would be channel 25.1

I just tried v13a again and did a auto search and it did find 1 channel that's viewable and 5 that just have a black screen. That's it though.

On manual search ... Unless I'm missing something you can't type the physical channel number like 25.1 ?

You don't put in subchannels - it finds the subchannels. Check to see if the frequency is correct if you want to make sure you are looking for the channels in the right place. If it doesn't find anything on a manual scan on the correct frequency on either v13 or v7, then I would assume you will not be able to get the channels on the iview. Seeing as you're not paying for them, not a loss anyway.
post #2854 of 3148
Quote:
Originally Posted by apw2607 View Post

I've being using the iview 3500stb Mk ii with OTA pretty well. Turns out the cable company never disconnected the basic cable so thought I would try it with iview. For clarity, my sony tv cable tuner picks up 30 odd digital clearQAM channels. No cablecard ... Nothing special

However, i think I've tried all firmware versions but the iview finds no channels. Tried virtual and physical, but nothing.

Is there a trick I'm missing here ?

One of my 3 TVs has both a digital and analog tuner so it will pick up more channels than the IVIEW will process. It is possible this is your issue.
post #2855 of 3148

Hi, I am pretty satisfied with my STB3500 (version I). It worked good for my main purpose: Watch videoclips recorded in my HDD on my 22 years old (but beloved) TV. Unfortunately, my unit didn't tune any QAM channel from my cable company :confused:. I tried with different versions of the OS but never worked (just said "No Service"). But, as I stated, this is not a big issue for me. Thanks for helping me and for your comments about the potential purchase of this equipment. By the way, I know that IVIEW's staff check this thread continuously, I have to say that Spanish translation in the owners manual is outstanding. Regards!

post #2856 of 3148
I got the IView 3500 in September and it has been great so far but about 3 weeks ago it suddenly stopped picking up signals. I confirmed this by moving it up stairs and connecting it to my other line there. My Plasma TV picks up the OTa signals perfectly . The IView used to pick up more than my TV. but now nothing...I am running the latest Firmware. Does anyone know a way to fix this? Is my tuner defective?
post #2857 of 3148
Do you get the menu? If so make sure it is setup properly.
post #2858 of 3148
Quote:
Originally Posted by neokeelo View Post

I got the IView 3500 in September and it has been great so far but about 3 weeks ago it suddenly stopped picking up signals. I confirmed this by moving it up stairs and connecting it to my other line there. My Plasma TV picks up the OTa signals perfectly . The IView used to pick up more than my TV. but now nothing...I am running the latest Firmware. Does anyone know a way to fix this? Is my tuner defective?

Try unplugging your unit then plug it in again.
post #2859 of 3148
Quote:
Originally Posted by PCPaul View Post

Try unplugging your unit then plug it in again.

Oops, I see you relocated it, so I assume you had to unplug it to do that.

Is it possible that your unit got reset and you need to rescan the channels?
post #2860 of 3148
3 question about the 3500STBii

1. If I unplug the box, do I lose my learned (scanned) channel line up?

2. If I unplug the box, do I lose my recording schedule?

3. if the unit is powered off (and plugged in), will scheduled recordings record?


thank you
Edited by JayNYC - 1/18/14 at 2:33pm
post #2861 of 3148
Quote:
Originally Posted by JayNYC View Post

3 question about the 3500STBii

1. If I unplug the box, do I lose my learned (scanned) channel line up?

2. If I unplug the box, do I lose my recording schedule?

3. if the unit is powered off (and plugged in), will scheduled recordings record?


thank you

No.
No.
Yes.
post #2862 of 3148
I tried unplugging it and installed 3 different firmwares on it and still it doesnt pick up any signals.... I guess its defective. I am sending it back tomorrow. Should I order another one and hope for the best or is there another alternative around the same cost? The homeworx boxes are the same hardware right?
post #2863 of 3148
Quote:
Originally Posted by neokeelo View Post

I tried unplugging it and installed 3 different firmwares on it and still it doesnt pick up any signals.... I guess its defective. I am sending it back tomorrow. Should I order another one and hope for the best or is there another alternative around the same cost? The homeworx boxes are the same hardware right?

All these boxes are very similar. There are a few new ones out but so far it seems that the only ones you can get firmware updates for are the iview and homeworx, so if it's your only box I would stick with one of those myself and only get one of the others as a secondary. If you get an iview you can get the II version and get the new remote. Homeworx also has newer remotes than they began with and several hardware versions now but all under the same model number. Homeworx firmware is a bit more stable but both boxes have most of the same problems so you may just want to get whichever is cheaper.
post #2864 of 3148
Quote:
Originally Posted by neokeelo View Post

I tried unplugging it and installed 3 different firmwares on it and still it doesnt pick up any signals.... I guess its defective. I am sending it back tomorrow. Should I order another one and hope for the best or is there another alternative around the same cost? The homeworx boxes are the same hardware right?

Either it is defective or you are doing something wrong with setting up the hardware, software or the TV setup. If that's the case you will find out right away with a replacement box.
post #2865 of 3148
Quote:
Originally Posted by neokeelo View Post

I tried unplugging it and installed 3 different firmwares on it and still it doesnt pick up any signals.... I guess its defective. I am sending it back tomorrow. Should I order another one and hope for the best or is there another alternative around the same cost? The homeworx boxes are the same hardware right?

I would opt for the Homeworx. Less firmware choices, but seems less buggy. But the big thing, to me, is that the power supply doesn't get nearly as hot. I fear my iview PS will burn up or have a component fail.

But, the iview has the LED on the front, and more firmware choices. Va13 firmware has adjustable translucency menu choices, so I suppose it just depends on what is important to you. I'm not sure that enough reliable data is available to make a blanket judgment as to which will be more reliable, but if pressed I would say Homeworx.
post #2866 of 3148
v13 is Great! We support cable TV for students living in residence halls and use the iView 3500stb boxes for those who have TVs incompatible with ClearQAM (and we don't provide assistance with recording since that is known to be buggy). We have a ClearQAM system with no PSIP. Previously, v7 was the only version that we could get to work with our system. With v7, we were having a problem where the box would detect all of the channels properly, but when you tune to each channel for the first time and wait 15-30 seconds, it would renumber them all to channel 7.1 for some reason although you could still scroll through the channels. We haven't seen that behavior in any other TV or converter box. Version 13 allows us to receive all of the channels and they don't get renumbered and we haven't noticed any issues with receiving channels. At least we can help anyone who asks about that problem from now on. Maybe we will announce it to all of the iView users once the beginning of the Spring semester rush dies down and we could upgrade the boxes and rescan.

Since we manage 65+ of these boxes, I was wondering if there was a way to save the settings to USB so we could copy them to each box instead of having to rescan for channels. It would be even better if we could add channel labels and copy those down as well. Is there a way to do this? If not, this would be a very helpful feature to add (I will e-mail this post to Evelyn in case she doesn't see it here).
post #2867 of 3148
Quote:
Originally Posted by chazdole View Post

I would opt for the Homeworx. Less firmware choices, but seems less buggy. But the big thing, to me, is that the power supply doesn't get nearly as hot. I fear my iview PS will burn up or have a component fail.

But, the iview has the LED on the front, and more firmware choices. Va13 firmware has adjustable translucency menu choices, so I suppose it just depends on what is important to you. I'm not sure that enough reliable data is available to make a blanket judgment as to which will be more reliable, but if pressed I would say Homeworx.

Although this maybe obvious but did you remove the plastic wrap from the box when you first got it? The wrap isn't just on the front panel, but on the entire outer case. My iView doesnt get hot at all and it remains on all the time.
post #2868 of 3148
Quote:
Originally Posted by apw2607 View Post

Although this maybe obvious but did you remove the plastic wrap from the box when you first got it? The wrap isn't just on the front panel, but on the entire outer case. My iView doesnt get hot at all and it remains on all the time.

Yes, but the cooling slats/air vents are punched in the metal after plastic is applied, at least in my case, as the removed plastic had slits in it. Good catch though, as it's not apparent that there is plastic on the metal shell.

I thought perhaps the power supply was weak, and the extra draw from the USB drive was taxing the supply, but after some voltage/amperage tests I found the drive only consumed a few watts of power, and voltage levels did not drop enough to cause concern. Some power supplies just run hot. The heat sink on the chip on the main board gets very hot as well.

This was noted after over 4 hours of recording/playback. Neither of my HW-150 units get hot.

Are you using a USB hard drive with your unit? Are you recording/playing back OTA HD? Not sure it makes much difference, but good to know for troubleshooting purposes.

Could be different versions of the box, but the heat issue was noted early on by videobruce in post #4 " This will power a 2 1/2" drive, but note the PS does get hot, but it hasn't failed for the time I have used it." http://www.avsforum.com/t/1465875/iview-3500stb-tuner-dvr-owners-thread#post_23143526

and post #5 "I also have measured temperatures on the main board and the PS since I'm powering the drive off the PS of the 3500 just as I have been doing with the VRX.
The highest temperature on the main board is 150 degrees with a room temperature of 75 degrees, recording.. But, temperatures of the PS are very high with a drive powered. I'm getting inconsistency of the readings depending on the angle and direction I aim the IR thermometer. Unfortunately, I don't have a 2nd IR thermometer I can measure with to compare.The highest reading has been 215 degrees. That is way too high AFAIC. The obvious solution is a fan, but there is no switched 12v available, so it would run 24/7 since the 5 & 14 volt lines of the PS are always hot. The only way would be to use a thermistor so the fan only runs when it needs to. Anyone chime in on this?"
http://www.avsforum.com/t/1465875/iview-3500stb-tuner-dvr-owners-thread#post_23143527

I suppose I shouldn't worry too much about it, as there doesn't seem to be that many reports of dead units. And I imagine a different PS could be swapped in, outputs are 5V and 14V, but 12V would prob work.
post #2869 of 3148
^ My box is the later stb3500ii. Its only a 64gb thumb drive. Not a physical disk drive.
post #2870 of 3148
Quote:
Originally Posted by Jerrymc777 View Post

I remember back in the day when users could actually purchase their own equipment without paying the CATV cos. a monthly fee.

 

And I remember a time BEFORE that, when NOBODY had their own equipment, TVs and VCRs couldn't tune cable channels (above 13), and EVERYONE rented a box from the cable companies.

 

Not that I condone their behavior.  I wish cable co.s everywhere were required to provide a cheap $5 package, where they just retransmit OTA TV stations, perhaps as clear QAM.

post #2871 of 3148
Quote:
Originally Posted by apw2607 View Post

^ My box is the later stb3500ii. Its only a 64gb thumb drive. Not a physical disk drive.

Maybe they changed the PS on the STBII, or the USB drive draws enough to cause the heat. Haven't had my HW-150 apart yet to compare power supplies. Nor done extensive testing.

The old Panasonic ReplayTVs/Showstopper DVRs had very hot power supplies, but those things were built like tanks. I guess as long as the engineers of the 3500STB used halfway decent, correct voltage capacitors, the PS may last.
post #2872 of 3148
Quote:
Originally Posted by rcxb View Post

And I remember a time BEFORE that, when NOBODY had their own equipment, TVs and VCRs couldn't tune cable channels (above 13), and EVERYONE rented a box from the cable companies.

Not that I condone their behavior.  I wish cable co.s everywhere were required to provide a cheap $5 package, where they just retransmit OTA TV stations, perhaps as clear QAM.

I seem to recall a law/ruling whereby cable companies were required to offer local OTA channels to people in locations where they could not receive a broadcast. Something to do with emergency broadcasts or the like. Not sure if that is still valid.

I can't remember when TVs only went up to ch13, seems as though UHF has always been around. I DO remember when only one provider was available per area. You take what they had, not much choice. $8.95/mo for cable channels, another $6.95 for the ONE HBO channel. Back when HBO showed movies You know, the olden days.
post #2873 of 3148
Quote:
Originally Posted by chazdole View Post
I can't remember when TVs only went up to ch13, seems as though UHF has always been around.

UHF channel 14 is about the same frequency as cable channel 65, and it gets worse from there...  You're missing at least 51 cable channels in-between there.  It took quite a while before cable companies even had 65+ channels.  And no guarantee your fine-tuning knob would go far enough to pull them in,  That's why the option to switch between Air/Cable showed-up in TVs around the mid-90s, and why everyone rented cable boxes before that time...  You can't tune in those 51 cable channels without a cable tuner.


Edited by rcxb - 1/20/14 at 8:23pm
post #2874 of 3148
Quote:
Originally Posted by rcxb View Post

And I remember a time BEFORE that, when NOBODY had their own equipment, TVs and VCRs couldn't tune cable channels (above 13), and EVERYONE rented a box from the cable companies.

Not that I condone their behavior.  I wish cable co.s everywhere were required to provide a cheap $5 package, where they just retransmit OTA TV stations, perhaps as clear QAM.

Haha...yes, I remember those days too. My TWC provider wants the monthly subscription price for a basic package PLUS the monthly rental fee for a box to receive those stations.
That's like charging a monthly fee to use my ATM card to get my money. WTF?
How they get away with this is beyond me.
Living in CA I'm shocked that an attorney hasn't filed a class action lawsuit against all TV providers for stealing money from their customers.
I know we can purchase TIVO type devices and pay a monthly fee for the access card and pay to have it activated, but otherwise TV has gotten just too expensive and the stations I like only have 1 hit show.
To pay for 1 cable/satellite station to watch 1 TV show is ridiculous.

Back in the 90s we had the BUD (big ugly dish) 10' and paid ONLY for stations we wanted and watched (ala carte).
If satellite and cable cos did this, I would subscribe once again. biggrin.gif
post #2875 of 3148
Quote:
Originally Posted by rcxb View Post

-snip- That's why the option to switch between Air/Cable showed-up in TVs around the mid-90s, and why everyone rented cable boxes before that time...  You can't tune in those 51 cable channels without a cable tuner.

Actually, it was quite a bit before the mid 90's. I had an RCA TV that was "cable ready,"(had a cable tuner) purchased new in mid 1984. 125 channels when in "cable" mode. It had the old, separate 300 ohm connections for VHF and UHF antenna, plus an F connector for cable. There was a "jumper" wire you took out of the F connector when changing to "cable" mode, (I'd imagine a ground, not sure) in addition to flipping a switch on the back of the TV. You would have the TV scan for channels, much like the new digital TVs of today. That TV lasted until I retired it to the thrift store in 2008. I received all the channels that the cable co. sent down the pipe. At some point they began scrambling certain channels, and a box was required to view those.

Those were the days before 500 channels. Far less than the 125 the TV could tune. I'm guessing less than 40 channels. Pre VH1. And of course, the first interactive cable QUBE, started right here in cowtown.

post #2876 of 3148
Maybe I missed it but on their website V 9 has been posted as of 1-07-14 .
Joe
post #2877 of 3148
Quote:
Originally Posted by jobedo View Post

Maybe I missed it but on their website V 9 has been posted as of 1-07-14 .
Joe

If you're asking if you missed it being posted here, it was posted back in November. And v12 and v13 have been posted after that as well.
post #2878 of 3148
Silly question...

Do the firmwares attached to post #5 apply only to the 3500STB or also the 3500STBII?

TIA,

John
post #2879 of 3148
Its pretty confusing, I assume the new official V9 is what we call V13 and there is only one Firmware listed for both boxes.
Joe
post #2880 of 3148
Quote:
Originally Posted by jobedo View Post

Its pretty confusing, I assume the new official V9 is what we call V13 and there is only one Firmware listed for both boxes.
Joe

No, the v9 on the iview site is the same as the v9 on this thread. There are 3 versions listed on the iview site - 2 for the 3500stb and 1 for the 3500stbii. The 2 for the 3500stb are still mislabeled as being different versions than they really are. As always, I suggest people do not download from the iview site and download from this thread instead. But the v9 versions are the same.
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